G2

Ojas K.

Senior Growth Executive

Mid-Market (51-1000 emp.)

2/19/2026

"AI Chatbots and Automations driving Real Operational Impact"

4.5/5

What do you like best about WotNot?

Bot Builder combined with AI Agents and real-time API calling. The automation feature is great as well to capture insights. Live chat integration makes it easy to blend automation with human. Support tickets are handled promptly and resolved efficiently Review collected by and hosted on G2.com.

What do you dislike about WotNot?

A few features we needed took time to mature. Voice bot support with Indian numbers, SDK-based chatbot integration, and occasional automation workflows stopping midway were challenges. However, the team was responsive and actively worked on improvements. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Before WotNot, most of our customer queries were handled with limited AI support, resulting in slower response times and heavy dependency on human agents.

With WotNot, we built and scaled TIA along with multiple AI-driven workflows to automate enquiry capture, intent routing, follow-ups, online villa booking, and ticketing system. This reduced manual support dependency by 40–45%, improved response times, enabled 24/7 availability, and helped us maintain a 4.6 CSAT while efficiently scaling conversation volumes. Review collected by and hosted on G2.com.