User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Locobuzz is a social media management tool that provides real-time alerts for negative sentiments or high-impact issues, SLA timers, and integrated ticketing feature for tracking complaints until resolution.
- Users frequently mention the user-friendly interface, the ability to manage multiple social media and digital channels through one interface, and the tool's integrated ticketing feature that allows tracking of complaints until they are completely resolved.
- Users reported occasional login problems, delays, limited sentiment accuracy, and a need for more flexibility in reports and improving data loading speed.
