# lookfor Reviews **Vendor:** lookfor **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 5.0/5.0 **Total Reviews:** 6 ## About lookfor lookfor is an AI-native customer experience agent for high-growth Shopify brands. lookfor provides multi-agent builder for brands, that said, you can create problem-specific agents to improve customer experience by automating your support workflow. To give an example, you can create Subscription Agent called Suzy, this agent looks after all subscription problems, and based on the instruction, she can pull the subscription profile, cancel subscription and update subscription details. This multi-agent system enables you to automate your support workflow, reduces your first response time in minutes, and drives positive reviews about your brand by asking a review at the moment of relief. lookfor's flexible MAS system also allows you to integrate any tool, including 3PL, Subscription, even Google Docs. lookfor reinvents the customer experience. ## lookfor Pros & Cons **What users like:** - Users appreciate the **responsive customer support** from Lookfor, ensuring quick resolutions and a smooth setup experience. (4 reviews) - Users love the **seamless and empathetic support** from Lookfor, transforming customer interactions and enhancing efficiency significantly. (4 reviews) - Users value Lookfor for its **time-saving efficiency** , drastically reducing query response times and enhancing customer support. (3 reviews) - Users value the **ease of use** with Lookfor, noting quick setup and responsive support for a seamless experience. (2 reviews) - Users highlight the **exceptional speed** of Lookfor, drastically reducing response times and enhancing customer experience. (2 reviews) - Users value the **automation features** of Lookfor, enhancing customer engagement and significantly saving time. (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Writing Improvement (1 reviews) **What users dislike:** - Users often face **buggy login issues** resulting in frustrating 404 errors during access to lookfor. (1 reviews) ## lookfor Reviews ### 1. Emotionally Intelligent AI Support That Scales NATPAT with a Human Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about lookfor?** Lookfor has been a game-changer for NATPAT, turning our chaotic peak-season support (500+ daily queries across time zones) into a seamless, empathetic experience. The AI's multi-agent system resolves 91% of tickets automatically with genuine warmth—mimicking our brand's caring voice so well that customers rave about it in over 100 new reviews. Dropping response times from 8 hours to just 3 minutes has rebuilt trust and freed our lean team (from 8 to 3 people) to focus on innovation, not firefighting. It's not just efficient; it's emotionally intelligent support that feels human, helping us scale globally without losing our personal touch. **What do you dislike about lookfor?** Honestly, there’s very little to dislike. It’s exceeded my expectations across the board. If I had to nitpick, I’d say I know more customer communications endpoints are already being built, and I just wish they were live already. **What problems is lookfor solving and how is that benefiting you?** Lookfor is helping us tackle our biggest scaling hurdles at NATPAT: a surge in customer support volume (up to 500+ queries a day during launches and holidays) and the ongoing challenge of maintaining our warm, empathetic brand voice across global time zones with a very small team. Before Lookfor, we were weighed down by 8-hour response times, manual triage, and burnout, which led to frustrated customers and stalled growth. Now, its multi-agent AI handles 91% of tickets autonomously, cutting response times to under 3 minutes while still nailing our caring tone (backed by 100+ glowing Trustpilot bumps). As a result, we’ve been able to reduce our support headcount from 8 to just 2 and redirect those savings into product innovation and marketing. The outcome has been happier customers, 25% faster revenue cycles thanks to quicker resolutions, and the freedom to expand without chaos—it genuinely feels like having a tireless, heart-centered support squad that scales right alongside us. ### 2. Fast and Reliable with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. **Reviewed Date:** January 23, 2026 **What do you like best about lookfor?** I liked how responsive the founder of Lookfor was in setting up my account and in helping me with my support issues. I'm really happy with how quickly problems are solved, especially when it comes to typical support emails. The initial setup was quick and easy, and I'm able to get tickets completed very quickly. **What do you dislike about lookfor?** the login can be buggy with 404 errors **What problems is lookfor solving and how is that benefiting you?** I use Lookfor for customer service, enhancing customer experience and quickly completing tickets, unlike Gorgeous which was slow and expensive. ### 3. Amazing Software, Amazing Team @ Lookfor **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about lookfor?** Since I started with Lookfor, after deciding to move from another platform, I have not looked back. The team are super responsive. Their aim is to create the best chat bot out there. It engages my customers and saves me so much time as it can answer more quickly and with better info that I could myself. The team are always reaching out with great ideas and what is happening and have asked me what I want their software to do. It is a new venture so patience is required but I genuinely believe this is going to revolutionise my store and my customers journey. **What do you dislike about lookfor?** There is nothing negative. Given the way they have built this system, allowing the AI to learn all your product range, your ability to upload various information to give it more to work from and the ability to set product information and quizzes to ensure a first class experience. As mentioned earlier the team are so supportive and wanting to build the functionality that we want, so we have to wait a little longer to have the best system to make my dreams a reality. Love the approach and the team. **What problems is lookfor solving and how is that benefiting you?** Lookfor is providing a customer chatbot that will provide guidance, product information and sales assistance to my customers. On top it will email me with any interactions that require my input or where the customer wants to speak to a human. ### 4. Best AI sales rep out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Mattias . | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about lookfor?** I have tested several "AI sales assistant apps" but none have met my requirements like lookfor. The ability to understand our industry and the customer much better compared to other options, and the team behind lookfor is super responsive to feedback. I can highly recommend the app. **What do you dislike about lookfor?** I want to implement lookfor in several creative and smart ways, but since it is a startup and small agile team, I have to be patient before I can make all my dreams come true. Nothing that affects me heavily but something to mention if I had to say something negative. **What problems is lookfor solving and how is that benefiting you?** It helps and guides our potential customers in making a more well informed decision about which product is right for them. ### 5. Game-Changer for Understanding Customer Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Melodi M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about lookfor?** Lookfor has made it incredibly easy to identify what our customers are searching for.Using this data, we developed products tailored to their needs, which helped us increase our sales significantly. **What do you dislike about lookfor?** There’s honestly not much to dislike. Occasionally, it takes a little time to get used to all the features, but once you’re familiar with it, it’s smooth sailing. **What problems is lookfor solving and how is that benefiting you?** Lookfor helps us understand what our customers are actively searching for. By leveraging this data, we’ve been able to design targeted products, which has led to increased customer satisfaction and a boost in sales. ### 6. Valiable add-on to our online shop **Rating:** 5.0/5.0 stars **Reviewed by:** Alp S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about lookfor?** It improves our customer interaction with minimum effort **What do you dislike about lookfor?** Being improved with new features so it is early to comment about dislikes **What problems is lookfor solving and how is that benefiting you?** Customers can interract with our online shop and reach accurate information 7/24. - [View lookfor pricing details and edition comparison](https://www.g2.com/products/lookfor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A29%3A14+-0500&secure%5Bsession_id%5D=e1eb7edf-7fbf-4533-af38-6f851ae4f33e&secure%5Btoken%5D=d75aaac122dc271b1ca2e77707f372748f20f1cb75e7181a350127a3621496d0&format=llm_user) ## lookfor Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top lookfor Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,272 reviews) - [Simplified](https://www.g2.com/products/simplified/reviews) - 4.6/5.0 (4,446 reviews)