Zowie
Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon. Its AI agents hold conversations with customers over chat, email, phone and social media using large language models, and carry out the business operation behind each request, from opening a parcel locker through issuing a refund to logging a ticket on a helpline. They follow the business rules each company sets, so the outcome of every operation is predictable. What makes Zowie different - Accuracy where a mistake costs money. Refunds, claims, payments and identity checks end the way the company's policy says, every time, so customers get consistent decisions and the company keeps full control over every outcome. The reason: Zowie's Decision Engine runs these operations separately from the language model. The model understands the customer and writes the reply; the company's rules decide the outcome, and the same case always gets the same result. - Resolution on the phone, not just in chat. Calls are resolved end to end, from identity check to completed operation, without a human, which takes load off the most expensive channel. Zowie's voice agent already answers InPost's customer hotline in Poland, the United Kingdom and France, one of the largest voice AI deployments in Europe. - Value in weeks, not quarters. A regulated insurer went from kickoff to a live agent in front of customers in six weeks. Customer service teams build and change agents themselves in Agent Studio, and Zowie connects to the systems the company already runs, so no replatforming has to come first. - AI that risk and quality teams can sign off. Every decision can be explained after the fact: Traces records the reasoning and data behind it, Supervisor scores every conversation against the company's standards, and Tester checks each change before it reaches customers. Any conversation can be handed to a person with its full context. - An investment that outlasts today's models. Companies can switch language models or voice providers without rebuilding their agents, and run agents built in-house or by other vendors on the same platform, with the same monitoring and audit trail. What the platform includes - Agent Studio: Flows for processes that must run exactly as designed, Playbooks for conversations that need judgment, and Knowledge for answers grounded in the company's own documentation. Customer service teams work visually; developers connect APIs. - Orchestrator: routes every conversation to the right agent and delivers the answer on phone, web and in-app chat, email, WhatsApp, Messenger, Instagram, or Hello, a conversational interface for websites and apps. - Inbox: the helpdesk where human agents pick up the conversations the AI agent hands over. Works with your stack Zowie connects to CRM, order management and payment systems, contact center platforms such as Genesys, Talkdesk and Amazon Connect, and helpdesks such as Zendesk and Salesforce. It runs as cloud SaaS, in a private cloud or on-premise.
Average Rating: 4.7/5.0
Total Reviews: 70
How Do G2 Users Rate Zowie?
- Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
- Control: 9.1/10 (Category avg: 8.8/10)
- Analytics: 8.5/10 (Category avg: 8.5/10)
- Collection of information: 8.8/10 (Category avg: 8.7/10)
Who Is the Company Behind Zowie?
- Seller: Zowie Inc.
- Year Founded: 2019
- HQ Location: New York
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Twitter: @ZowieAI
144 Twitter followers -
LinkedIn® Page: www.linkedin.com
94 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Retail, Consumer Services
- Company Size: 48% Small, 40% Medium
What Do G2 Reviewers Say About Zowie?
AI-generated summary from verified user reviews
Pros
- Users find Zowie's platform intuitive and easy-to-use, enhancing their efficiency with quick implementation and tailored support.
- Users value the efficient and fast implementation of Zowie, with a professional team addressing all their needs.
- Users value the efficient automation in Zowie, praising its fast implementation and tailored solutions for e-commerce.
- Users value the responsive customer support and ease of use, enhancing their overall Zowie experience.
- Users appreciate Zowie's efficient automation, which simplifies customer inquiries and enhances overall response speed.
Cons
- Users highlight the limited features of Zowie, especially regarding reporting and integration with other tools.
- Users note the missing features in Zowie, especially in reporting, BI integration, and chatbot management across markets.
- Users report bugs and technical errors, leading to delays in resolution that frustrate the overall experience.
- Users find the UI complexity of Zowie can become messy with more intricate workflows, leading to a less smooth experience.
- Users desire more accessible data in Zowie for instant feedback, as initial data extraction was challenging.
What Are Recent G2 Reviews of Zowie?
"Zowie is the easiest and most adjustable chat solution I've ever seen."
Rating: 5.0/5.0 stars
— Dawid T.
"great bot solution for small and large organizations"
Rating: 4.5/5.0 stars
— Piotr P.
