Best Call Center Infrastructure (CCI) Software - Page 10

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

HyperDial

HyperDial is a cloud calling platform built for sales and support teams that live on the phone. Most dialers only count how many calls you make. HyperDial focuses on how many actually connect, because a call that never reaches a real person is a lead you already paid for and lost. You get cloud phone numbers, reliable outbound and inbound calling, call recording and playback, call transfer and forwarding, and voicemail, with clear visibility into your connect and answer rates, all in one dashboard. HyperDial is built to keep your calling numbers healthy and your caller reputation intact, so more of your calls get picked up by real people. Run HyperDial alongside your current provider and watch the difference show up in your pickup rates. Setup is light, with a simple prepaid wallet and transparent per-country calling rates. Intelligent features are rolling out next, capabilities that learn what works on your best calls and help your whole team repeat it, turning your top performers.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate HyperDial?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind HyperDial?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of HyperDial?

Joby CRM

Joby is the all-in-one CRM for home-service teams — with a built-in Twilio phone system, power dialer, live call transcription, AI voice agents, visual IVR, and a native mobile softphone. Built for roofing, locksmith, garage door, HVAC, plumbing, electrical, pest control, cleaning, landscaping, auto transport, general contractors, and 70+ other service industries. Unlike general-purpose CRMs (HubSpot, Salesforce, Monday) and legacy field-service incumbents (ServiceTitan, Housecall Pro, Jobber), Joby is the only platform that combines the full home-services operating stack — CRM, dispatch, estimates, invoicing, payments, subcontractor management, commissions — with a real built-in phone system and AI voice layer that none of the others include natively. Key capabilities: • Built-in Twilio phone system: browser softphone, inbound/outbound calls, call recording, voicemail, visual IVR, call groups, A2P 10DLC compliance, BYOA support • Power dialer: automated outbound call lists, callback tickets, TCPA-friendly scheduling, real-time outcome logging • AI voice agents: after-hours answering, lead qualification, appointment booking (powered by VAPI + OpenAI voice) • Live Deepgram call transcription • Visual IVR and no-code workflow builder (React Flow) • CRM: pipeline, lead scoring, custom fields, ad-source tracking, bulk import • Dispatch: map-based routing, service areas, GPS tracking, route optimization • Estimates: vertical-specific builders (roofing, garage door, auto transport) with e-signature + Stripe payments • Invoicing + Stripe payments • Subcontractor portal with commission tracking (agent + subcontractor + external company commissions) • Bulk SMS campaigns + two-way SMS threading • Native iOS + Android apps with full Twilio softphone • Transparent per-seat pricing with a free trial — no sales-call gatekeeping Best fit: home-service and skilled-trades businesses from 2 to 100+ seats that want ServiceTitan-level depth without the six-figure spend or six-month onboarding, plus a real phone system that Housecall Pro and Jobber don't include natively.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Joby CRM?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Joby CRM?

Who Uses This Product?

  • Top Industries: Computer Software, Accounting
  • Company Size: 150% Small

What Are Recent G2 Reviews of Joby CRM?

Keona CareDesk

Patient access teams lose revenue and staff time to abandoned calls, missed appointments and inconsistent triage. Keona CareDesk is a healthcare CRM built for patient access at health systems, hospitals and multi-location medical groups. It brings nurse triage, call center work, patient communication, online scheduling and EHR workflows into one platform, so the same team can handle more patients. CareDesk was built for patient access from the start, not retrofitted from a general CRM. Its scheduling rules engine helps EmergeOrtho schedule with 99% accuracy. Guided workflows onboard new call-center agents in 2.5 days. Nurse triage runs on Schmitt-Thompson protocols. CareDesk works on top of the EHR you already use, including Epic, Cerner (Oracle Health), NextGen, athenahealth, eClinicalWorks, Allscripts and Greenway Health, and reaches patients by phone, web, SMS and patient portal. Keona Health, based in Chapel Hill, NC, has worked on patient access since 2011 and has processed more than 15 million patient calls. Customers get dedicated customer success support from implementation through daily operations.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Keona CareDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Keona CareDesk?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Keona CareDesk?

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Leaptree Optimize

Leaptree Optimize is an AI-Powered contact center QA built inside Salesforce that significantly streamlines processes with intelligent insights. The platform allows seamless setup of multiple scorecards, with AI-powered automation and insight engines delivering deeper performance trend analysis. It allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement an AI-driven QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback and identify areas for coaching. Configurable - Self-service capabilities allow business managers and agents to configure and modify scorecards without assistance from developers or IT support Real-time - Dashboards provide at-a-glance guides to current quality scores, allowing managers to monitor quality across the team or organization, drill down into areas of concern, and take appropriate action. Affordable - We’ve priced Leaptree Optimize to be highly affordable. Our pricing is transparent so you're always in control of what you spend.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Leaptree Optimize?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Leaptree Optimize?

  • Seller: Leaptree
  • Year Founded: 2019
  • HQ Location: Dublin, Dublin
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 81% Medium, 10% Large

What Do G2 Reviewers Say About Leaptree Optimize?

AI-generated summary from verified user reviews

Pros
  • Users find Leaptree Optimize to be incredibly user-friendly, making it easy to manage internal QA processes effectively.
  • Users value the ease of creating scorecards and personalized coaching in Leaptree Optimize, enhancing QA processes effectively.
  • Users value the customization features of Leaptree Optimize, enhancing functionality and adapting perfectly to their needs.
  • Users praise Leaptree Optimize for its user-friendly interface, enabling effortless management of internal QA processes and dashboards.
  • Users appreciate the seamless Salesforce integration of Leaptree Optimize, enhancing their quality assessment and reporting processes.
Cons
  • Users note the limited features and lack of automation in Leaptree Optimize, indicating areas for enhancement.
  • Users find the learning curve challenging, as mastering the tool's features requires significant effort and training.
  • Users find the complex features of Leaptree Optimize challenging to navigate, creating a steep learning curve.
  • Users face complex feature usability and lack of training, making Leaptree Optimize challenging to navigate effectively.
  • Users find the missing features of Leaptree Optimize notably limit automation and complicate usability, impacting their experience.

What Are Recent G2 Reviews of Leaptree Optimize?

Mango Voice

Mango Voice is a cloud-based, enterprise-grade VoIP phone system built for practices of all sizes. Our flexible, user-friendly platform streamlines communication and boosts customer engagement with powerful voice and AI features. Mango Voice gives growing practices a smarter, more reliable way to handle communication so they never miss a call, a patient, or a growth opportunity.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Mango Voice?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Mango Voice?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Mango Voice?

Nexogy Teams

nexogy teams let you experience collaboration by taking your office’s phone line wherever you go. This way clients and colleagues will see your office’s phone number on their caller id when interacting on the phone with you. Instead of your home or mobile phone number. This allows you to maintain credible, professional communications with both colleagues and clients while working from home. Plus, you get messaging, audio, video calls, file sharing, and other great collaboration features.

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate Nexogy Teams?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Nexogy Teams?

  • Seller: Nexogy
  • Year Founded: 1999
  • HQ Location: Coral Gables, US
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting
  • Company Size: 92% Medium, 8% Small

What Do G2 Reviewers Say About Nexogy Teams?

AI-generated summary from verified user reviews

Pros
  • Users find Nexogy Teams highly convenient for daily staffing, with easy access to call logs and messaging.
  • Users appreciate the ease of use of Nexogy Teams, making collaboration intuitive and straightforward.
  • Users value the easy access to call logs and records, enhancing their daily sourcing and staffing tasks.
  • Users value the eco-friendly nature of Nexogy Teams, praising its effectiveness and ease of use.
Cons
  • Users sometimes face technical issues with Nexogy Teams, which can disrupt their overall experience.
  • Users report occasional technical issues, which can disrupt their overall experience with Nexogy Teams.

What Are Recent G2 Reviews of Nexogy Teams?

What Are G2 Users Discussing About Nexogy Teams?

Neyox.ai

Neyox.ai is leading a new era of customer communication through intelligent Voice AI Agents—AI-powered callers that deliver real-time, human-like phone conversations for sales, support, and operations. Designed to serve as scalable, multilingual AI Callers, these agents work 24/7 to ensure your business never misses an opportunity. Whether it’s handling inbound inquiries or making outbound sales and follow-up calls, Neyox.ai offers a powerful, automated solution tailored for industries like real estate, finance, healthcare, logistics, insurance, and e-commerce. One of the biggest advantages of using AI Voice for Customer Care is time efficiency. Tasks that traditionally required hours of manual effort—such as qualifying leads, booking appointments, or reminding customers about payments—can now be completed in seconds. These Voice AI Agents engage in live, two-way conversations, delivering accurate information, answering questions, and guiding callers toward desired actions without any human intervention. Neyox.ai also drives cost savings by reducing reliance on traditional call centers and telemarketing teams. Businesses can handle thousands of simultaneous calls without scaling headcount or infrastructure, significantly lowering overhead while maintaining or even improving customer experience. With smart personalization, the AI adapts tone, language, and pacing to fit each caller, boosting satisfaction and engagement. On the productivity front, teams no longer need to spend hours on repetitive calls. Instead, they can focus on high-value tasks while Neyox.ai handles routine communication, lead qualification, survey collection, and more. The platform integrates seamlessly with CRMs and business tools, allowing for real-time updates, call transcripts, sentiment analysis, and performance dashboards that keep your operations data-driven and efficient. Ultimately, this results in increased revenue. With always-on availability, faster response times, and higher lead conversion rates, Neyox.ai helps businesses close more deals, retain more customers, and unlock new growth—all while maintaining compliance with GDPR, the EU AI Act, and enterprise-grade security standards. Whether you're looking to automate customer care, boost sales outreach, or enhance operational workflows, Neyox.ai’s Voice AI Agents are a future-ready solution built for scale, speed, and success. Visit www.neyox.ai to book a demo and experience the power of AI voice automation today.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Neyox.ai?

  • Seller: Neyox
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Neyox.ai?

AI-generated summary from verified user reviews

Pros
  • Users highlight the enhanced lead conversion and client satisfaction achieved through Neyox.ai's efficient communication tools.
  • Users value the communication efficiency of Neyox.ai, enhancing lead conversion and client satisfaction seamlessly.
  • Users appreciate the real-time, human-like conversation management that significantly saves time and reduces errors in tasks.
  • Users value the exceptional customer engagement provided by Neyox.ai, enhancing lead conversion and client satisfaction remarkably.
  • Users commend the ease of use of Neyox.ai, enhancing communication and streamlining operations effortlessly.
Cons
  • Users wish for more dashboard customization options in Neyox.ai to enhance their overall experience further.

What Are Recent G2 Reviews of Neyox.ai?

Office24by7 Call Center

Office24by7 is a software company that provides a cloud-based CRM and call center communication platform designed to help organizations manage customer interactions and operational workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support structured, multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables call center, sales, and service teams to handle inbound and outbound customer communication efficiently while maintaining complete visibility into customer data and interaction history. Its built-in telephony features include click-to-call, call recording, intelligent call routing, and IVR workflows, allowing teams to manage high call volumes and ensure consistent service quality without relying on separate telephony systems. The platform also supports no-code configuration, enabling organizations to customize workflows, modules, and reports according to their call handling processes and business requirements. Real-time dashboards and analytics provide operational insights into agent performance, call activity, and customer engagement trends. Office24by7 serves industries such as real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Available on desktop and mobile (iOS and Android), the solution supports both office-based and remote call center operations with centralized communication and customer management.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Office24by7 Call Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Office24by7 Call Center?

Who Uses This Product?

  • Company Size: 67% Large, 33% Medium

What Are Recent G2 Reviews of Office24by7 Call Center?

Predictive Dialer & Voice Broadcast Dialer

FREE 7 day 5 seat FREE TRIAL - Easy inbound/outbound CRM Dialiranng system that allows an agent to dial up to 5 lines per available agent at the same time and take in bound calls. 3 way & transfer calls. Real time monitoring/coaching. Customizable Features Include: Caller ID, Agent Scripts, Dispositions, Data Fields, Call Recordings, Dialer reports, Prerecorded answering machine Message, Send Premade Emails, Record Calls & More. World class support NO CONTRACTS - NO HIDDEN FEES - NO SUPRISES http://tmaxdialer.com

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Predictive Dialer & Voice Broadcast Dialer?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Predictive Dialer & Voice Broadcast Dialer?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Predictive Dialer & Voice Broadcast Dialer?

PrimoDialler

PrimoDialler is a All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements.

Average Rating: 2.7/5.0

Total Reviews: 3

How Do G2 Users Rate PrimoDialler?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.1/10)

Who Is the Company Behind PrimoDialler?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About PrimoDialler?

AI-generated summary from verified user reviews

Pros
  • Users find the analytics capabilities of PrimoDialler beneficial for effective data analysis and customer information management.
  • Users find PrimoDialler to be user-friendly, greatly aiding in data analysis and customer information management.
Cons
  • Users experience occasional poor connectivity, needing to relaunch the tool for optimal performance with strong internet.

What Are Recent G2 Reviews of PrimoDialler?

QueueMetrics

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface.

Average Rating: 2.8/5.0

Total Reviews: 3

Who Is the Company Behind QueueMetrics?

  • Seller: Loway
  • Year Founded: 2005
  • HQ Location: Stabio, CH
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Large, 33% Medium

What Are Recent G2 Reviews of QueueMetrics?

What Are G2 Users Discussing About QueueMetrics?

SparkTG

SparkTG provides cloud telephony services.

Average Rating: 3.8/5.0

Total Reviews: 3

How Do G2 Users Rate SparkTG?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind SparkTG?

  • Seller: SparkTG
  • Year Founded: 2002
  • HQ Location: Milton, US
  • LinkedIn® Page: linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of SparkTG?

What Are G2 Users Discussing About SparkTG?

TASKE Contact

TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.

Average Rating: 3.5/5.0

Total Reviews: 3

Who Is the Company Behind TASKE Contact?

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Are Recent G2 Reviews of TASKE Contact?

What Are G2 Users Discussing About TASKE Contact?

TCN

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate TCN?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 7.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind TCN?

  • Seller: TCN
  • Year Founded: 1999
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of TCN?

Tegsoft Contact Center

An omnichannel communications platform (Voice, SMS, live-chat, chat-bots, email, Social, etc.), that can easily integrate into all of your business processes. Our standard platform can be activated in less than 30 minutes and most of our configuration can be done remotely. Deployment flexibility: we provide our offering in 3 different models: on-premise Perpetual, on-premise SaaS, Cloud. Tegsoft is the perfect platform for businesses that offer cloud-powered solutions to companies of all sizes, developing voice and text communications services to improve customer experience.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Tegsoft Contact Center?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Tegsoft Contact Center?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Tegsoft Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024