--- title: Joby CRM Reviews meta_title: 'Joby CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Joby CRM works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-05-15' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Joby CRM Reviews **Vendor:** Joby **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Joby CRM Joby is the all-in-one CRM for home-service teams — with a built-in Twilio phone system, power dialer, live call transcription, AI voice agents, visual IVR, and a native mobile softphone. Built for roofing, locksmith, garage door, HVAC, plumbing, electrical, pest control, cleaning, landscaping, auto transport, general contractors, and 70+ other service industries. Unlike general-purpose CRMs (HubSpot, Salesforce, Monday) and legacy field-service incumbents (ServiceTitan, Housecall Pro, Jobber), Joby is the only platform that combines the full home-services operating stack — CRM, dispatch, estimates, invoicing, payments, subcontractor management, commissions — with a real built-in phone system and AI voice layer that none of the others include natively. Key capabilities: • Built-in Twilio phone system: browser softphone, inbound/outbound calls, call recording, voicemail, visual IVR, call groups, A2P 10DLC compliance, BYOA support • Power dialer: automated outbound call lists, callback tickets, TCPA-friendly scheduling, real-time outcome logging • AI voice agents: after-hours answering, lead qualification, appointment booking (powered by VAPI + OpenAI voice) • Live Deepgram call transcription • Visual IVR and no-code workflow builder (React Flow) • CRM: pipeline, lead scoring, custom fields, ad-source tracking, bulk import • Dispatch: map-based routing, service areas, GPS tracking, route optimization • Estimates: vertical-specific builders (roofing, garage door, auto transport) with e-signature + Stripe payments • Invoicing + Stripe payments • Subcontractor portal with commission tracking (agent + subcontractor + external company commissions) • Bulk SMS campaigns + two-way SMS threading • Native iOS + Android apps with full Twilio softphone • Transparent per-seat pricing with a free trial — no sales-call gatekeeping Best fit: home-service and skilled-trades businesses from 2 to 100+ seats that want ServiceTitan-level depth without the six-figure spend or six-month onboarding, plus a real phone system that Housecall Pro and Jobber don't include natively. ## Joby CRM Reviews ### 1. CRM with a Real Built-In Phone System That Helped Me Close More Jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Danny B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Joby CRM?** Finally, a CRM with a real phone system built in. I closed 30% more jobs last quarter. **What do you dislike about Joby CRM?** Setting up phone routing and call groups at the start took some trial and error. The documentation does cover the basics, but a guided walkthrough would have saved me a couple of hours. I also think the reporting dashboard could use more customization options. That said, these are minor issues overall, and the support team answered our questions quickly during onboarding. **What problems is Joby CRM solving and how is that benefiting you?** Three main problems we needed to solve: 1. Calls weren’t connected to our CRM. Missed calls turned into lost leads because no one could see, in context, who had tried to reach us. Joby now ties every call to the right lead record automatically, so follow-ups don’t slip through the cracks. 2. Outbound sales was impossible to do at scale. Manually dialing 100 numbers meant maybe 40 real connects per agent per day. With the power dialer, we’re getting 150–180 connects, and the outcomes auto-log, so we’re not double-calling the same people. 3. Commission tracking was a nightmare. We have 4 inside sales reps and 6 subcontractor installers, and every month we’d lose a full day building commission reports from spreadsheets. Joby calculates commissions automatically and emails the subs directly. I got my Sunday back. Net result: our close rate is up, admin time is down, and we can finally scale outbound without hiring more people. - [View Joby CRM pricing details and edition comparison](https://www.g2.com/products/joby-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-21+02%3A52%3A41+-0500&secure%5Bsession_id%5D=d04b2323-f1c4-4ede-8de4-bb57efb6a0a7&secure%5Btoken%5D=bc0dd99a25273a162ce32a28438314d9c30edcba2da7e4b42fa41964a28d25b3&format=llm_user) ## Joby CRM Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Joby CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Before the Job** - Calendar - Dispatch - Roles - Booking **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards - Forecasting **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Administrative** - Call Recording - Reporting & Dashboards **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Joby CRM Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,718 reviews) - [Close](https://www.g2.com/products/close/reviews) - 4.7/5.0 (2,030 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,670 reviews)