Keona Health makes CareDesk, a healthcare CRM built for multi-location specialty medical groups (orthopedics, urology, women's health, primary care) and health-system contact centers. CareDesk runs patient access on top of the practice's EHR/PM system of record: a scheduling rules engine that gets 99% of appointments scheduled correctly on first attempt, guided workflows that onboard new call-center agents in 2.5 days, clinical nurse triage built on Schmitt-Thompson protocols, Kara agentic AI available to take repetitive calls autonomously, and Engage patient self-scheduling, with roughly 30% of appointments self-scheduled at mature clients. Keona has processed 15M+ patient calls with zero safety incidents in company history, and integrates with 50+ EHR/PM systems including athenahealth, NextGen, eClinicalWorks, Epic, and Cerner/Oracle Health.