Keona Health

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5.0 out of 5 stars
4 reviews
  • 1 profiles
  • 2 categories
Average star rating
5.0
Serving customers since
2010
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Keona Health Reviews

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DK
Donice K.
director of receptionSmall-Business (50 or fewer emp.)
09/21/2026
Validated Reviewer
Verified Current User
Review source: Organic

Seamless EHR/PM Integration and Custom Scheduling—A True Partnership with Keona

|Keona CareDesk
Keona gives us the ability to integrate with our EHR & PM systems. We have the ability to build scheduling protocols for our multi-specialty clinic. This allows scheduling proficiency, which in turn has a positive effect in patient and provider satisfaction. Also, the partnership that has developed working with Keona. They listen to our suggestions and come up with a plan to ensure that we are utilizing Keona to its fullest.
Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
04/20/2026
Validated Reviewer
Verified Current User
Review source: Organic

Keona Streamlined Our Triage—Easy to Use with Responsive Support

|Keona CareDesk
Keona is easy to use, and it has really streamlined our triage process.
Jenn T.
JT
Jenn T.
Voice Exchange Nurse Triage LiaisonSmall-Business (50 or fewer emp.)
04/05/2026
Validated Reviewer
Verified Current User
Review source: Organic

Keona Standardized Our Workflows and Improved Patient Care

|Keona CareDesk
We have been using Keona for nearly two years. Their platform has enabled us to standardize workflows, ensuring both staff and patients experience consistent, high-quality care. Since implementation, our handle times have decreased while maintaining high levels of patient satisfaction. Additionally, the Keona team is consistently responsive and a pleasure to work with.

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HQ Location:
Chapel Hill, US

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What is Keona Health?

Keona Health makes CareDesk, a healthcare CRM built for multi-location specialty medical groups (orthopedics, urology, women's health, primary care) and health-system contact centers. CareDesk runs patient access on top of the practice's EHR/PM system of record: a scheduling rules engine that gets 99% of appointments scheduled correctly on first attempt, guided workflows that onboard new call-center agents in 2.5 days, clinical nurse triage built on Schmitt-Thompson protocols, Kara agentic AI available to take repetitive calls autonomously, and Engage patient self-scheduling, with roughly 30% of appointments self-scheduled at mature clients. Keona has processed 15M+ patient calls and integrates with EHR/PM systems including Epic, Cerner (Oracle Health), NextGen, athenahealth, eClinicalWorks, Allscripts and Greenway Health.

Details

Year Founded
2010