# QueueMetrics Reviews
**Vendor:** Loway  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 2.8/5.0  
**Total Reviews:** 3
## About QueueMetrics
QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface.




## QueueMetrics Reviews
  ### 1. Queuemetrics works, it just has restrictions

**Rating:** 2.5/5.0 stars

**Reviewed by:** Travis W. | Project Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** November 21, 2018

**What do you like best about QueueMetrics?**

I like that we were able to deploy an on-premise solution and have the ability to customize the call center side of telephony for what we needed. 

**What do you dislike about QueueMetrics?**

Extending the solution to others through the cloud was not ideal. We had the on-premise solution and adding in other vendors or clients to the same ring group and allowing them reporting etc had significant challenges. I notice now that QM offers an in the cloud version which would probably make this easier. 

**Recommendations to others considering QueueMetrics:**

Consider the on cloud solution if you need to share the tool with multiple parties. On-premise is great when its just your company using the tool as its cheaper. Depending on your setup/industry you may need someone to help maintain it through updates etc. 

**What problems is QueueMetrics solving and how is that benefiting you?**

Call center solution for telephone calls. We use this for recording our inbound/outbound calls as a BPO. We also use this for pause state reporting on our agents to ensure we are compliant with state laws. We also created a wallboard to view the queue etc using QM information (custom). 

  ### 2. Way overbearing.

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** October 25, 2019

**What do you like best about QueueMetrics?**

Helps me keep track of my breaks and lunches and lets me know if i'm over or under on my time. 

**What do you dislike about QueueMetrics?**

Companies use it to track where and what you're doing including unscheduled breaks like using the restroom.

**Recommendations to others considering QueueMetrics:**

Watch your breaks and lunches. 

**What problems is QueueMetrics solving and how is that benefiting you?**

keeps track of my productivity. 

  ### 3. Reliable call center solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dan H. | Customer Retention Quality Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2019

**What do you like best about QueueMetrics?**

Queue Metrics is reliable for keeping track of all of our calls.

**What do you dislike about QueueMetrics?**

The login and pause features can be challenging if you do not reload the page after each command.  

**Recommendations to others considering QueueMetrics:**

Make use of all of the features the software offers.

**What problems is QueueMetrics solving and how is that benefiting you?**

We use it to manage all of our calls to our customer service department.  


## QueueMetrics Discussions
  - [What is QueueMetrics used for?](https://www.g2.com/discussions/what-is-queuemetrics-used-for)

- [View QueueMetrics pricing details and edition comparison](https://www.g2.com/products/queuemetrics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+22%3A05%3A07+-0500&secure%5Bsession_id%5D=0b9195eb-6ef1-45a8-85a3-629feb87c493&secure%5Btoken%5D=f158507b08b4435e1a50a457cb4a26394244a9087712462e61b3dd80252a5688&format=llm_user)

## QueueMetrics Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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