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Office24by7 Call Center Reviews & Product Details

Office24by7 is a software company that provides a cloud-based CRM and call center communication platform designed to help organizations manage customer interactions and operational workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support structured, multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables call center, sales, and service teams to handle inbound and outbound customer communication efficiently while maintaining complete visibility into customer data and interaction history. Its built-in telephony features include click-to-call, call recording, intelligent call routing, and IVR workflows, allowing teams to manage high call volumes and ensure consistent service quality without relying on separate telephony systems. The platform also supports no-code configuration, enabling organizations to customize workflows, modules, and reports according to their call handling processes and business requirements. Real-time dashboards and analytics provide operational insights into agent performance, call activity, and customer engagement trends. Office24by7 serves industries such as real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Available on desktop and mobile (iOS and Android), the solution supports both office-based and remote call center operations with centralized communication and customer management.

Seller

Discussions

Office24by7 Call Center Community

Languages Supported

Arabic, Assamese, Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Oriya, Punjabi, Sanskrit, Tamil, Telugu, Urdu

Overview by

Office24by7 CRM (Office24by7)

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G2 reviews are authentic and verified.

AA

Ashish A.

Technical support Executive

Enterprise (> 1000 emp.)

6/5/2023

"Office24by7 call center is the best solution."

5/5

What do you like best about Office24by7 Call Center?

The best about office25by7 Call Center is cloud telephony; it's beneficial for customer support 24by7 and also helps the team manage very efficiently. Review collected by and hosted on G2.com.

What do you dislike about Office24by7 Call Center?

Nothing is disliked in office24by7 call center. Review collected by and hosted on G2.com.

GS

Guljeet S.

System Analyst

Enterprise (> 1000 emp.)

5/26/2023

"Call center solutions"

4.5/5

What do you like best about Office24by7 Call Center?

Make your call center efficient by enhancing and improving the customer service for the end users. Review collected by and hosted on G2.com.

What do you dislike about Office24by7 Call Center?

I have not seen any bad reviews yet. The only thing is that it is costly. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

5/31/2023

"Amazing tool to keep with the calls!"

4/5

What do you like best about Office24by7 Call Center?

It is just really easy to use, and it is very convenient to take calls on it. Review collected by and hosted on G2.com.

What do you dislike about Office24by7 Call Center?

Nothing in particular. I think they are one of the best in the industry Review collected by and hosted on G2.com.

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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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Categories on G2

Call Center Infrastructure (CCI)

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