--- title: PrimoDialler Reviews meta_title: 'PrimoDialler Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PrimoDialler works for a business like yours. aggregate_rating: rating_value: 2.7 review_count: 3 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # PrimoDialler Reviews **Vendor:** Primo Dialler **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 2.7/5.0 **Total Reviews:** 3 ## About PrimoDialler PrimoDialler is a All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. ## PrimoDialler Pros & Cons **What users like:** - Users find the **analytics capabilities** of PrimoDialler valuable for effective data analysis and customer information management. (1 reviews) - Users find PrimoDialler to be a **user-friendly tool** , enhancing their experience with data analysis and customer handling. (1 reviews) **What users dislike:** - Users experience occasional **poor connectivity** , requiring a relaunch for stable performance, especially with a weak internet connection. (1 reviews) ## PrimoDialler Reviews ### 1. Predictive Dialing Tool | CRM **Rating:** 4.5/5.0 stars **Reviewed by:** John Mark D. | E-commerce Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about PrimoDialler?** Primo is a user-friendly tool that has been helpful on data analysis and handling customer's information. **What do you dislike about PrimoDialler?** Latency occurs sometimes but just need to relaunch and it works fine. Considering a strong internet connection because this is a web-based tool. **What problems is PrimoDialler solving and how is that benefiting you?** Ease of Data Analysis. All in one tool for taking calls and handling customer's data. ### 2. Great features but quite difficult to set up **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about PrimoDialler?** We liked how it has a multi-line dialer and allowed for us to use APIs to send data back to our CRM. **What do you dislike about PrimoDialler?** Very difficult to set up the entire dialer. **What problems is PrimoDialler solving and how is that benefiting you?** It allowed us to contact multiple prospects at once and send data back to our CRM ### 3. Dialer does everything you need it to, but the setup is nearly impossible. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about PrimoDialler?** It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors. **What do you dislike about PrimoDialler?** Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal. **What problems is PrimoDialler solving and how is that benefiting you?** Like most VOIP solutions it allows us to dial wherever we need to. When working it allows you to dial just about anywhere in the world. As of now it is not benefiting us because it does not work. - [View PrimoDialler pricing details and edition comparison](https://www.g2.com/products/primodialler/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+06%3A10%3A11+-0500&secure%5Bsession_id%5D=3ff87291-ba37-4f4d-9e40-1a4eb052d993&secure%5Btoken%5D=2b9ea4cb0498ea680235a52ce448d6c80cb788792a87be5c25b757f3f06df35d&format=llm_user) ## PrimoDialler Integrations - [MicroSIP](https://www.g2.com/products/microsip/reviews) ## PrimoDialler Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management ## Top PrimoDialler Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,444 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)