8x8 Contact Center

8x8 Contact Center

SparkTG

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3.8/5

(3)

8x8 Contact Center

8x8 Contact Center

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SparkTG Reviews & Product Details

Top-Rated Alternatives

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G2 reviews are authentic and verified.

DC

Dhritiman C.

Associate Product Support

Mid-Market (51-1000 emp.)

6/21/2023

"Not too recommendable"

2.5/5

What do you like best about SparkTG?

Connecting calls to the customers without showing spam Review collected by and hosted on G2.com.

What do you dislike about SparkTG?

Sometimes, the call will not get connected Review collected by and hosted on G2.com.

AK

Abhinav K.

Director-Sales

Small-Business (50 or fewer emp.)

4/5/2023

"One of the best Cloud Telephony platforms"

4.5/5

What do you like best about SparkTG?

SparkTG offers a no-frills cloud telephony experience enabling you to get in touch with your customers and keep track of them. Review collected by and hosted on G2.com.

What do you dislike about SparkTG?

SparkTG costs a bit more as compared to some other cloud telephony platforms. Review collected by and hosted on G2.com.

MK

Monish K.

Mid-Market (51-1000 emp.)

2/26/2020

"Reliable And Efficient communications solutions"

4.5/5

What do you like best about SparkTG?

real-time dashboard colabrations and good contact services real time analysis and customer support Review collected by and hosted on G2.com.

What do you dislike about SparkTG?

admin dashboard can be improved , it looks little non user friendly , search feature can be introduced in there Review collected by and hosted on G2.com.

There are not enough reviews of SparkTG for G2 to provide buying insight. Below are some alternatives with more reviews:

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Automation Anywhere Agentic Process Automation

Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Genesys Cloud CX

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

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Call Center Infrastructure (CCI)

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SparkTG

3.8/5

(3)

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