Best AI Voice Assistants - Page 3

How Many AI Voice Assistants Products Does G2 Track?

Total Products under this Category: 923

Category Stats (Nov 2026)

  • Average Rating: 4.72/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Salesmate (+0.32%) - Among all products in this category, Salesmate recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank AI Voice Assistants Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 34,400+ Authentic Reviews
  • 923+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Voice Assistants

G2 Grid® for AI Voice Assistants plotting products by satisfaction and market presence

Highlighted products: Retell AI, ElevenLabs, Microsoft Copilot, Genesys Cloud CX, fonio, Podium, Nextiva, and RingCentral AI Receptionist (AIR).

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-voice-assistants/grids.json?focus%5B%5D=retell-ai&focus%5B%5D=elevenlabsio&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=fonio&focus%5B%5D=podium&focus%5B%5D=nextiva&focus%5B%5D=ringcentral-ai-receptionist-air)

Slang AI

Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldn’t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. That’s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that it’s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication.

Average Rating: 4.4/5.0

Total Reviews: 44

Who Is the Company Behind Slang AI?

  • Seller: Slang
  • Year Founded: 2019
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Restaurants, Computer Software
  • Company Size: 33% Small, 26% Medium

What Do G2 Reviewers Say About Slang AI?

AI-generated summary from verified user reviews

Pros
  • Users value the time-saving capabilities of Slang AI, enhancing efficiency in managing calls and bookings effortlessly.
  • Users praise the ease of use of Slang AI, appreciating seamless integration and effortless call handling.
  • Users value the easy setup of Slang.ai, making integration into workflows quick and user-friendly from the start.
  • Users commend Slang AI for its efficiency in call handling, automating tasks seamlessly and saving valuable time.
  • Users highlight the automation features of Slang AI, enhancing efficiency and allowing staff to focus on guest interactions.
Cons
  • Users note the limitations in flexibility of Slang AI, highlighting struggles with complex queries and accents.
  • Users find the limited customization of Slang AI restricts personalized interactions, affecting overall customer engagement.
  • Users experience unclear understanding with Slang AI, leading to misinterpretations and difficulties with complex requests.
  • Users experience a significant learning curve with Slang AI, requiring time and expertise for effective setup and customization.
  • Users find the limited features of Slang AI hinder order processes and language support, affecting overall user satisfaction.

What Are Recent G2 Reviews of Slang AI?

smallest.ai

Smallest AI — Real-Time Voice AI Platform (Text-to-Speech, Speech-to-Text, Speech-to-Speech & Voice Agents) Smallest AI is a real-time voice AI platform that provides low-latency text-to-speech (TTS), speech-to-text (STT), speech-to-speech (S2S), and small language models (SLMs) for building production voice agents and multimodal AI applications. It is built for developers and enterprises that need accurate, sub-second voice processing at scale, with self-serve API access and enterprise deployment options including on-premise and private cloud. Core models and products - Lightning (Text-to-Speech): A text-to-speech model that generates studio-quality speech at approximately 100 ms latency, built for real-time voice agents. It supports voice cloning — instant cloning from 5–15 seconds of audio and professional cloning from longer samples — across 15+ languages. - Pulse (Speech-to-Text): A speech recognition model that transcribes audio across 30+ languages with speaker detection and emotion detection, available for both pre-recorded and real-time streaming transcription. - Hydra (Speech-to-Speech): A native speech-to-speech model built for production conversational AI, processing voice directly rather than chaining separate transcription and synthesis steps. - Electron (Small Language Model): A sub-3-billion-parameter small language model designed for fast, task-specific reasoning in voice and agent workflows. Key capabilities - Real-time, low-latency voice synthesis and transcription for live conversational agents - Instant and professional voice cloning - Multilingual TTS and STT with accents and dialects - Speaker and emotion detection in transcription - A voice agent builder for configuring agents by voice, language, and use case - Self-serve APIs with usage-based pricing, plus enterprise plans with custom concurrency and SLAs Who uses it Smallest AI is used to build voice agents and voice-enabled applications across industries including healthcare, debt collection, real estate, e-commerce, customer support, and small business operations. Common use cases include automated outbound and inbound calling, AI receptionists and front-desk agents, voiceovers and content narration, and multilingual customer service. Deployment and security Smallest AI offers cloud, on-premise, and private cloud deployment. The platform is SOC 2 Type 2 compliant, ISO 27001 certified, GDPR compliant, and HIPAA compliant, with a HIPAA zero-data-retention option, making it suitable for regulated and high-trust environments. Enterprise plans include a 99.99% uptime SLA, SSO, and role-based access control (RBAC). Categories: Text to Speech (TTS) · Speech Recognition (Speech-to-Text) · Voice Recognition · AI Voice Agents · Conversational AI · Voice Cloning

Average Rating: 4.7/5.0

Total Reviews: 39

Who Is the Company Behind smallest.ai?

  • Seller: Smallest AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About smallest.ai?

AI-generated summary from verified user reviews

Pros
  • Users find the 24/7 customer support by smallest.ai invaluable for managing high-demand interactions effectively.
  • Users value the 24/7 interaction capability of smallest.ai, significantly enhancing customer support during peak times.
Cons
  • Users noted the limited templates initially available, though improvements have since been made to enhance options.

What Are Recent G2 Reviews of smallest.ai?

net2phone

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.

Average Rating: 4.4/5.0

Total Reviews: 192

Who Is the Company Behind net2phone?

  • Seller: net2phone
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Newark, NJ
  • LinkedIn® Page: www.linkedin.com
    322 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Construction, Information Technology and Services
  • Company Size: 79% Small, 19% Medium

What Do G2 Reviewers Say About net2phone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of net2phone, making call tracking and management a breeze for receptionists.
  • Users commend the outstanding customer service of net2phone, highlighting their prompt responses and eagerness to help.
  • Users value the exceptional customer support from Net2Phone, highlighting their responsiveness and helpfulness throughout the experience.
  • Users value the affordable pricing of net2phone, significantly reducing costs compared to competitors.
  • Users praise the responsive customer service of net2phone, highlighting their helpfulness throughout the process.
Cons
  • Users often face connection issues with net2phone, impacting overall functionality and integration with other services.
  • Users experience poor customer service with net2phone, facing unhelpful support and unclear billing issues.
  • Users express frustration with poor customer support, highlighting unhelpful responses and lack of accountability during critical issues.
  • Users find net2phone's interface not intuitive, making tasks like directory management and voicemail forwarding more complicated than necessary.
  • Users experience long wait times with net2phone support, leading to frustration and unresolved issues during setup and billing.

What Are Recent G2 Reviews of net2phone?

What Are G2 Users Discussing About net2phone?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Thoughtly

Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call.

Average Rating: 4.6/5.0

Total Reviews: 42

Who Is the Company Behind Thoughtly?

  • Seller: Thoughtly
  • Year Founded: 2023
  • HQ Location: New York City, US
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 109% Small, 4% Medium

What Do G2 Reviewers Say About Thoughtly?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Thoughtly's flow builder enhances their workflow management significantly.
  • Users find that Thoughtly significantly improves efficiency by automating routine tasks and streamlining client outreach workflows.
  • Users value the AI integration in Thoughtly, as it streamlines outreach and automates prospect management effectively.
  • Users value the excellent customer support from Thoughtly, especially through weekly webinars and direct interaction.
  • Users praise Thoughtly for its clean and user-friendly interface, enhancing navigation and overall communication efficiency.
Cons
  • Users find the learning curve steep, requiring more support and time to understand advanced features and automations.
  • Users find the setup complexity of Thoughtly's post-call actions challenging, requiring time and support to navigate effectively.
  • Users seek more voice variants and report options in Thoughtly to enhance their overall experience.
  • Users find the difficult learning curve challenging, needing extra support to navigate Thoughtly's advanced workflows.
  • Users find the difficult setup of Thoughtly time-consuming and lacking clear guidance, especially for post-call actions.

What Are Recent G2 Reviews of Thoughtly?

TalkerIQ

TalkerIQ is an AI-powered communication platform designed to help businesses automate phone calls and SMS conversations using intelligent voice and messaging agents. The platform enables teams to manage inbound and outbound customer interactions twenty four seven without relying on traditional IVR systems or large call center teams. With TalkerIQ, businesses can create AI voice agents that answer incoming calls, place outbound calls, qualify leads, schedule appointments, handle common customer support questions, and send follow up SMS messages. These agents are built to deliver natural sounding, real time conversations that feel human rather than scripted or menu based. TalkerIQ also offers workflow automation that connects conversations to business actions. Based on call or message outcomes, teams can route calls to human agents, send automated SMS responses, update CRM records, trigger webhooks, or notify internal teams. This ensures every conversation leads to a clear and measurable next step. The platform includes call and messaging analytics that provide visibility into conversation volume, outcomes, response times, and performance trends. These insights help teams optimize customer engagement and improve operational efficiency over time. TalkerIQ integrates with existing communication tools and business systems, making it easy to deploy without complex infrastructure changes. It is used across industries such as sales, customer support, healthcare, real estate, and collections. By automating routine conversations and follow ups, TalkerIQ helps businesses respond faster, reduce operational costs, improve customer experience, and ensure no inbound call or message is missed. Teams gain scalable automation while maintaining control, visibility, and compliance across channels.

Average Rating: 4.7/5.0

Total Reviews: 18

Who Is the Company Behind TalkerIQ?

Who Uses This Product?

  • Company Size: 61% Small, 22% Medium

What Are Recent G2 Reviews of TalkerIQ?

FPT.AI

FPT.AI is a comprehensive AI platform for business, aiming to elevate customer experience, increase productivity, improve employee experience, and optimize operating expenses. Established in 2017, FPT.AI offers a comprehensive AI platform with 05 inclusive solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and AI Mentor. Currently, FPT.AI has empowered over 1000 enterprises in 15 countries to increase 67% productivity and save 40% operating costs, along with 10220 virtual assistants that are automating 200M+ interactions per month, serving more than 20 million end-users.

Average Rating: 4.6/5.0

Total Reviews: 42

Who Is the Company Behind FPT.AI?

  • Seller: FPT.AI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Hanoi, VN
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 45% Medium, 40% Small

What Do G2 Reviewers Say About FPT.AI?

AI-generated summary from verified user reviews

Pros
  • Users find FPT.AI's platform to be intuitive and easy to navigate, making it accessible even for non-technical users.
  • Users appreciate the easy integrations of FPT.AI, enabling swift implementation and seamless tech stack alignment.
  • Users appreciate the comprehensive AI solutions of FPT.AI, enhancing customer interactions through an easy-to-use interface.
  • Users commend FPT.AI for its impressive conversational accuracy, enhancing natural language understanding and user experience.
  • Users appreciate the user-friendly API integration of FPT.AI, facilitating quick deployment and ease of use.
Cons
  • Users report limited customization and language support, hindering effective conversation management and brand alignment.
  • Users find the platform customization complex, making the setup process challenging and time-consuming.
  • Users note that the cost limitations of FPT.AI create barriers for small businesses seeking advanced features.
  • Users find the difficult installation process time-consuming and challenging, especially for those without technical knowledge.
  • Users highlight documentation issues that lead to delays and difficulties in implementing newer features effectively.

What Are Recent G2 Reviews of FPT.AI?

My AI Front Desk

Frontdesk AI makes Al receptionists and sales tools for small and medium sized businesses. Our AI picks up every single call day or night, so you never miss another lead We give businesses the ability to: - Handle customer calls and texts: schedule appointments, filter spam, answer FAQs, and transfer to human staff as needed. - Capture customer data and create tickets through our voice AI, lead forms, and chatbot offering. If you run a small business and are missing calls then you are missing customers. Give Frontdesk a try for free.

Average Rating: 4.8/5.0

Total Reviews: 15

Who Is the Company Behind My AI Front Desk?

Who Uses This Product?

  • Top Industries: Real Estate
  • Company Size: 67% Small, 20% Medium

What Are Recent G2 Reviews of My AI Front Desk?

Revmo AI

Revmo AI is a conversational AI platform that provides autonomous AI agents to handle inbound customer interactions across voice and text channels. The platform operates 24/7, answering all inbound inquiries while integrating directly with enterprise systems to turn conversations into completed outcomes. Designed for multi-location enterprises, Revmo AI functions as a virtual agent capable of executing tasks that traditionally require human staff, including scheduling appointments, processing orders, managing requests, and coordinating actions across connected systems. The platform supports 32 languages and works across phone, SMS, and chat interfaces. Unlike scripted voice automation tools that route calls or provide basic responses, Revmo AI orchestrates full workflows by connecting to existing business systems and taking action within them. This approach allows the AI agent to mirror the capabilities of a trained employee rather than serving as a simple answering service. Key capabilities include: - 24/7 autonomous responses across phone and text channels with no human fallback required for routine interactions - Direct system integration enabling the AI to complete real workflows like booking appointments, taking orders, and processing customer requests - Multi-language support for 32 languages, allowing enterprises to serve diverse customer bases without specialized staffing - Built-in analytics providing visibility into interaction volumes, outcomes, and revenue captured from previously missed opportunities -Multi-location scalability delivering consistent customer experiences across all business locations without proportional headcount increases Organizations use Revmo AI to reduce missed calls and slow response times, improve frontline staff productivity by offloading routine inquiries, and convert inbound demand into completed transactions. The platform is particularly suited for enterprises managing high volumes of customer interactions across multiple sites where consistency and availability directly impact revenue.

Average Rating: 4.8/5.0

Total Reviews: 13

Who Is the Company Behind Revmo AI?

  • Seller: Revmo
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Phoenix, AZ
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Medium, 38% Small

What Are Recent G2 Reviews of Revmo AI?

Squaretalk

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 157

Who Is the Company Behind Squaretalk?

  • Seller: Squaretalk
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Jerusalem
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 58% Medium, 48% Small

What Do G2 Reviewers Say About Squaretalk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Squaretalk, appreciating the quick deployment and customizable workflows for their needs.
  • Users value the reliability of Squaretalk, benefiting from seamless communication and adaptable workflows across remote operations.
  • Users highlight the efficiency of Squaretalk, benefiting from adaptable automations and remote communication capabilities.
  • Users appreciate the adaptable automation of Squaretalk, enhancing efficiency and enabling tailored workflows for their needs.
  • Users value the powerful reporting tools and AI analytics, enabling actionable insights and enhanced operational performance.
Cons
  • Users note the limited features of Squaretalk, wishing for more advanced options and flexibility in future updates.
  • Users find the difficult setup process for advanced workflows can be overwhelming and confusing at times.
  • Users find the missing advanced features in Squaretalk limit its overall functionality and integration capabilities.
  • Users find some of Squaretalk's advanced features complex, making it less intuitive for new users initially.
  • Users find that the complexity of settings and features in Squaretalk can overwhelm new users and affect usability.

What Are Recent G2 Reviews of Squaretalk?

What Are G2 Users Discussing About Squaretalk?

Vozy

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

Average Rating: 4.6/5.0

Total Reviews: 17

Who Is the Company Behind Vozy?

  • Seller: Vozy
  • Year Founded: 2015
  • HQ Location: Miami, Florida
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of Vozy?

What Are G2 Users Discussing About Vozy?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 321

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 29% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive design of Zendesk Contact Center, making it easy for support teams to manage interactions.
  • Users value the efficiency of Zendesk's unified communication, which streamlines support across various channels effectively.
  • Users appreciate the visibility Zendesk Contact Center provides, enhancing workflow management and team responsiveness significantly.
  • Users value the unified omnichannel support of Zendesk Contact Center, streamlining communication and enhancing responsiveness for better service.
  • Users value the exceptional customer support from Zendesk, with 24/7 assistance and extensive resources for troubleshooting.
Cons
  • Users face a inefficient workflow in Zendesk Contact Center, complicating tasks and escalating the learning curve.
  • Users face workflow disruption due to complexity and inconsistency, impacting efficiency and increasing the learning curve.
  • Users experience inefficiency due to inconsistent workflows and complex performance tracking that slows down daily operations.
  • Users express frustration over missing notification features for tickets and interactions, impacting workflow efficiency.
  • Users find the process complexity of Zendesk Contact Center challenging, impacting usability and requiring significant effort for management.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

Pesta

Pesta is a managed AI voice agent that answers and makes phone calls for property management companies, 24/7. It answers inbound calls in about one second, handles unlimited calls at the same time, and covers after-hours calls. For property managers, Pesta books tours, qualifies leasing leads, and keeps your leasing pipeline moving. It triages maintenance calls, tells emergencies from routine requests, and escalates emergencies to your on-call technician. For routine issues, it creates a maintenance ticket in your system. Pesta integrates with Buildium, AppFolio, Yardi, Knock, Zoho, and LeadSimple. It books appointments straight into your calendar, reschedules, and sends outbound reminders and follow-ups. It also filters robocalls, sales pitches, and low-quality calls. Every call is transcribed and summarized. Pesta speaks 40+ languages, including Spanish, and the voice does not sound translated. You can choose the voice, tone, and script to match your brand. Voices are powered by Deepdub. Setup is managed by our team, and you do not need a developer. Keep your current phone number and forward calls to Pesta, or use a new number. Pesta also works for HVAC and other home service companies, where it captures service requests and dispatches urgent jobs. It also works for medical and dental clinics, where it handles patient intake, books appointments, and flags urgent cases to staff.

Average Rating: 5.0/5.0

Total Reviews: 12

Who Is the Company Behind Pesta?

Who Uses This Product?

  • Company Size: 42% Small, 33% Medium

What Are Recent G2 Reviews of Pesta?

Bland

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

Average Rating: 5.0/5.0

Total Reviews: 10

Who Is the Company Behind Bland?

  • Seller: Bland AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About Bland?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Bland, highlighting its simplicity and user-friendly API documentation.
  • Users praise Bland AI for its powerful and user-friendly platform, enhancing complex voice interaction efficiency and scalability.
  • Users commend Bland for its powerful and user-friendly platform that simplifies building complex AI voice agents effectively.
  • Users value the powerful and conversational AI of Bland, enhancing engagement and user experience significantly.
  • Users commend the easy integrations with public APIs and user-friendly documentation, enhancing their development experience with Bland AI.
Cons
  • Users find the platform complex, although improvements and training resources have made the experience better overall.
  • Users find the platform somewhat complex, though ongoing improvements and resources enhance the experience over time.
  • Users find the platform complex to set up, but appreciate the resources that help ease the process.
  • Users find Bland's platform complex in usability, but appreciate ongoing improvements and supportive training resources.
  • Users find Bland's platform difficult to learn, yet appreciate the improving tools and supportive resources provided.

What Are Recent G2 Reviews of Bland?

CallMiner OmniAgent

CallMiner OmniAgent is a virtual AI agent software solution that automates customer interactions using AI-driven conversation intelligence, enabling organizations to deliver faster, more consistent, and more cost-efficient service across voice and digital channels. CallMiner OmniAgent is a contact center and customer experience solution that leverages customer service automation and AI-powered virtual agent technology to streamline and enhance customer interactions. It is designed for contact center leaders, experience management professionals, and organizations seeking to scale customer engagement without sacrificing quality or compliance. Traditional customer service models that rely solely on human agents can suffer from slower response times, inconsistent service, and higher operational costs. CallMiner OmniAgent addresses these challenges by combining automation with conversation intelligence, enabling seamless, on-brand, and compliant interactions. The platform’s omnichannel capabilities support both voice and digital touchpoints, providing human-like communication that reduces errors and improves customer satisfaction. CallMiner OmniAgent’s technology interprets natural language across spoken and written formats, understands customer intent and context, and responds immediately, with smooth escalation to live agents when necessary. Its support for inbound and outbound use cases—such as debt collection, appointment scheduling, and information requests—makes it suitable for a wide range of industry applications. Key features and capabilities: - Omnichannel support: Voice and digital interactions with context-aware processing, rich media support, and seamless escalation to live agents. Natural Language Processing (NLP): Interprets and responds to conversational inputs for more intuitive engagement. - Inbound and outbound automation: Handles tasks like debt collection, scheduling, and follow-up communications efficiently. - Call routing and integration: Connects customers to the right agent and integrates with CRM, CCaaS, and other systems to improve workflow. - Performance management: Customizable analytics dashboards for optimizing virtual agent performance. By automating high-volume and complex customer service processes, CallMiner OmniAgent reduces operational costs, frees human agents to focus on higher-value work, and delivers consistent experiences that meet modern customer expectations, including self-service options. Its flexible dialogue flow designer and integration capabilities allow organizations to personalize interactions based on external data sources, ensuring every conversation feels relevant and informed. CallMiner OmniAgent is a scalable solution for organizations and contact centers looking to improve resolution speed, service quality, and operational efficiency, while gaining actionable insights from every customer interaction.

Average Rating: 4.1/5.0

Total Reviews: 16

Who Is the Company Behind CallMiner OmniAgent?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Medium, 35% Large

What Are Recent G2 Reviews of CallMiner OmniAgent?

Mina (AI Teammate)

Mina is an AI teammate that turns meetings into action. Unlike conventional AI meeting assistants that quietly record conversations and send notes afterward, Mina actively participates in meetings, responds when addressed, understands the evolving context and helps teams complete work while the conversation is still happening. Mina works across the entire meeting lifecycle: Before the meeting, Mina can prepare agendas, retrieve relevant information from connected tools and brief participants with the context they need. During the meeting, participants can say “Hey Mina” to ask questions, retrieve documents, track decisions, pull off presentations, identify action items, assign responsibilities, schedule follow-ups or execute tasks without interrupting the conversation. After the meeting, Mina creates role-specific summaries, organizes decisions and action items, and updates the tools where teams already work. With 40+ skills and 200+ integrations, Mina connects with popular platforms such as Slack, Salesforce, HubSpot, Jira, Asana, ClickUp, GitHub, Linear, Notion, Confluence, Gmail, Google Calendar, Google Sheets and Zapier. Teams can use specialized Mina assistants for different workflows, including: • Leadership and executive meetings • Sales calls • Scrum and agile meetings • Interviews and recruitment • Customer success conversations • General team meetings Organizations can also customize Mina’s personality, voice, knowledge, participation style, connected tools and executable skills to match their specific workflow. Mina helps teams: • Turn meeting decisions into assigned and trackable work • Reduce manual note-taking and post-meeting administration • Keep action items, owners and deadlines visible • Retrieve business information during live conversations • Update project-management and CRM tools • Schedule follow-ups and keep commitments moving • Preserve meeting context across teams and workflows • Spend less time chasing updates after meetings Mina supports Google Meet, Zoom and Microsoft Teams and can operate in passive or proactive participation modes based on the team’s preferences. Security and user control are fundamental to Mina. The platform uses secure OAuth authentication, 256-bit encryption and user-controlled meeting participation. Mina is SOC 2 Type II certified and GDPR-friendly. Mina does not delete emails or meetings without explicit user action, and teams control when Mina participates, speaks and executes actions. Mina is designed for founders, leadership teams, sales organizations, customer-success teams, recruiters, product teams and growing companies that want meetings to create measurable outcomes—not just transcripts. Mina doesn’t simply remember what was discussed. She helps teams act on it.

Average Rating: 5.0/5.0

Total Reviews: 16

Who Is the Company Behind Mina (AI Teammate)?

Who Uses This Product?

  • Top Industries: Computer Games
  • Company Size: 69% Medium, 31% Small

What Are Recent G2 Reviews of Mina (AI Teammate)?

Shalaka Joshi
SJ
Researched and written by Shalaka Joshi
Updated October 9, 2026