FPT.AI Reviews & Product Details

Our company is currently using FPT.AI’s chatbot and outbound voicebot to serve FE CREDIT customers. The multi-channel chatbot is deployed across familiar digital channels, enabling customers to quickly access information, receive support, and self-serve anytime with a consistent experience. The outbound voicebot is used for proactive customer communications such as notifications, reminders, and confirmations, helping us improve reach while optimizing operational efficiency.

What we like best about FPT.AI is not only the flexible multi-channel deployment, seamless system integration, and clear performance dashboard, but also the dynamic and professional FPT.AI team. Their proactive support, strong technical expertise, and responsive collaboration have been highly valuable in ensuring smooth implementation and continuous optimization of our customer service solutions. Review collected by and hosted on G2.com.

At the moment, we do not have any specific concerns or dislikes about FPT.AI. The FPT.AI team is consistently proactive, supportive, and committed to meeting our requirements, and they continuously work to address feedback and improve the quality of their solutions. Review collected by and hosted on G2.com.

FPT.AI Voicebot is easy to integrate with our existing systems such as CRM, call center platforms, and backend APIs. The open architecture and clear documentation allow us to deploy and customize voice flows quickly. The solution is also highly scalable, enabling us to expand from pilot use cases to high-volume production without major changes to the system. Review collected by and hosted on G2.com.

Some advanced integrations and complex call flows require technical resources during the initial setup. There is a learning curve when designing more sophisticated scenarios, but this improves significantly with experience and support from the FPT.AI team Review collected by and hosted on G2.com.

FPT.AI excels in natural language processing with impressive conversational accuracy and contextual understanding. The platform's ease of integration stands out - we had it deployed within our existing tech stack in just two weeks. The pre-built industry templates saved significant development time, while the robust API documentation made custom implementations straightforward. The real-time analytics dashboard provides valuable insights into conversation performance and user engagement patterns. Support team has been exceptionally responsive, often resolving technical queries within hours. The platform handles high conversation volumes without performance degradation, which has been crucial for our customer service operations. Review collected by and hosted on G2.com.

The pricing structure could be more transparent - getting detailed cost breakdowns for different usage tiers required multiple sales calls. The initial learning curve for advanced features is steeper than expected, particularly for team members without technical backgrounds. Documentation for some newer features lags behind releases, which occasionally causes implementation delays. The dashboard interface, while functional, feels somewhat dated compared to competitors and could benefit from a more modern UX design. Additionally, the platform occasionally struggles with very domain-specific technical jargon, requiring additional training data for specialized industries. Customer success check-ins could be more proactive rather than reactive. Review collected by and hosted on G2.com.

- Easy to integrate API for Text-To-Speech generation. We wrote simple script to create wav files with notations and implemented it within several hours

- Perfect for Vietnamese language, more then 20 voices to choose from. Lê Minh was our favourite

- Documentation and examples in PHP, cURL, Python. We used PHP & Curl

- Supports WAV and MP3 formats

- Free package is enough usually for our needs, we bought this only once to do bulk generation of 120+ narrations

- Have both interface for manual generation and API, we tested both ways

- In general it's good tool to manually convert text to speech, or speech to text, or we use this tool 2-3 times a month in batch mode Review collected by and hosted on G2.com.

- Accent in English speech, but it's ok for our needs

- Voices are not very variative

- We got 404 error from service twice, but customer support reacted quickly enough

- Quality of recognition of English speech not meets our needs completely Review collected by and hosted on G2.com.

After using this chatbot or rather NLP generator , i have kind of mixed feelings, i like the features like having import features of steps and questions and answers for training the NLP, then having direct scratch creation of the NLP, but its kind of time consuming yet near to accuracy based on what are you training the chatbot nlp.

It also had the API and Link share features, which can be used in embedded formats with 3rd party applications and froms. Review collected by and hosted on G2.com.

No overview or demo provided, it can be time consuming to setup for beginners , but once accustomed, its amazing and near to perfection depending upon for what background and domain you're creating the chatbot using it. Review collected by and hosted on G2.com.

Automated chat bots makes it best in customer support. High security as it uses biometric security implementation. Supports multiple languages so accuracy is high. Has a lot of features and is multi purpose portal. Very easy to use as all features are labelled. Could 100 characters per month for free. Review collected by and hosted on G2.com.

Feels like more focus is on vietnamese. The ui is bit technical and persons without much technical knowledge may find it difficult to handle. Review collected by and hosted on G2.com.

I have found Intelligent Document Processing (IDP) the most effective as it helps deal with piles of documents and extract data with good precision. This has relieved my team from have to perform repetitive data entry hence enabling them to perform relevant and valuable tasks. Review collected by and hosted on G2.com.

The chatbots are not adaptable to be integrated into our line of work. There is a need for us to have closer control over the flow of the conversation for one to deliver an excellent customer experience in a specific industry which the software cannot offer. Review collected by and hosted on G2.com.

It gives a comprehensive services like text to speech, speech to text, identity matching, face matching and few more. I liked the way where they collate different services in to one platform. Else, we may have to long for different platforms for different services. Review collected by and hosted on G2.com.

Readiness of these apis. I understand the core functionality is working somehow, but still i feel it is not yet ready for commercial use. More over, they have one domain for log in and other domain for actual api usages which makes uneasy from user perspective. Review collected by and hosted on G2.com.

The FPT.AI is an easy to use platform for developing AI solutions such as chatbot and voise assistants. With powerful NLP, it tries to understand the user intent accurately. Flexible integration option for businesses enable them to integrate with their systems. Multilingual support helps reach a wider audience. Also, it provides great analytics to look back at and improve performnce over time. Review collected by and hosted on G2.com.

Because of the limted advanced documentation, FPT.AI can be quite unwieldy when requiring complex customization. It can be tricky in support of less-common languag or niche dialects. Furthermore, certain features are locked behind higher-tier plans and are, therefore, inaccessible to small busineses. Review collected by and hosted on G2.com.

It offers a month free trial and during it allows one explore all the different product features and services before paying for the software unlike others only give a short free trial period, which makes FPT.AI a better software since even paying for the software after the trial is relatively cheaper, the software has a direct UI and easy to use Review collected by and hosted on G2.com.

I have not had any challenges using this software , it has all the qualities i need and so far everything is so good. I love each and every feature on this software. The only small complaint i have is the software has limited integrations with other third parties Review collected by and hosted on G2.com.