FPT.AI Reviews & Product Details

The FPT.AI Reader (OCR) offers exceptional AI intelligence and accuracy, delivering stable performance even with high-volume procurement documents. The UI/UX is intuitive and user-friendly, which made our onboarding process very efficient. Furthermore, its seamless integrations with our existing internal systems have provided a great ROI by significantly reducing manual workload and human error. The professional support team was also instrumental in ensuring a smooth and successful deployment Review collected by and hosted on G2.com.

The platform offers a wide range of advanced features, but the learning curve for non-technical users can be steep. Providing more comprehensive, beginner-friendly documentation and step-by-step video tutorials for API integrations would significantly speed up the onboarding process for new teams Review collected by and hosted on G2.com.

Our company is currently using FPT.AI’s chatbot and outbound voicebot to serve FE CREDIT customers. The multi-channel chatbot is deployed across familiar digital channels, enabling customers to quickly access information, receive support, and self-serve anytime with a consistent experience. The outbound voicebot is used for proactive customer communications such as notifications, reminders, and confirmations, helping us improve reach while optimizing operational efficiency.

What we like best about FPT.AI is not only the flexible multi-channel deployment, seamless system integration, and clear performance dashboard, but also the dynamic and professional FPT.AI team. Their proactive support, strong technical expertise, and responsive collaboration have been highly valuable in ensuring smooth implementation and continuous optimization of our customer service solutions. Review collected by and hosted on G2.com.

At the moment, we do not have any specific concerns or dislikes about FPT.AI. The FPT.AI team is consistently proactive, supportive, and committed to meeting our requirements, and they continuously work to address feedback and improve the quality of their solutions. Review collected by and hosted on G2.com.

Working in a bank’s customer service call center means dealing with a constant high volume of calls every day. Using FPT AI Voice Agents has helped us manage this pressure much more effectively.

The system can handle large volumes of inbound calls while also supporting outbound campaigns like customer satisfaction surveys. This allows us to maintain consistent communication with customers without overloading the team. The variety of regional voice options is also a plus, making interactions feel more natural and relatable for different customer groups. Review collected by and hosted on G2.com.

During the initial integration, the solution required careful training and setup, especially due to the sensitive and complex nature of banking data. It takes some time to fine-tune, but this step is necessary to ensure accuracy and compliance. Review collected by and hosted on G2.com.

we frequently deal with a large number of documents such as invoices, shipping documents, and paperwork related to L/C (Letter of Credit) processes. Managing and extracting information from these documents manually can be very time-consuming, so we started using FPT's intelligent document processing to help digitize and process them more efficiently. One of the biggest advantages of the platform is its ability to extract information from scanned documents and images using VLM technology Review collected by and hosted on G2.com.

Sometimes the accuracy depends on the quality of the scanned files. If documents are blurred or poorly scanned, some fields may need to be checked manually. However, in most cases the results are reliable and still significantly reduce the workload. Review collected by and hosted on G2.com.

I really like how natural the Ban Mai voice sounds in their VoiceMaker Platform. It’s clear, engaging, and much closer to a real human voice than many other AI text-to-speech tools I’ve tried. The platform is intuitive and easy to navigate, so even users without technical skills can generate high-quality voiceovers quickly. I also appreciate the flexibility to customize speed, tone, and emphasis, which makes it ideal for varied uses. Review collected by and hosted on G2.com.

One drawback is that the voice selection, while high quality, could be expanded further, especially with more international accents or styles. Additionally, some advanced editing features (like breath control or pause fine-tuning) are limited compared to dedicated audio software. It would be great to see more built-in tools for polishing voice outputs directly within the platform. Review collected by and hosted on G2.com.

One of the most valuable features is the dashboard, which makes it very easy to manage and track leads as well as customer requests in one place. This visibility allows me to monitor campaign performance more effectively and quickly adjust strategies when needed. It significantly helps in optimizing our digital marketing campaigns.

Another strong point is the integration of AI powered by LLMs, which enables the system to analyze and extract customer insights efficiently. This helps us better understand customer needs, personalize interactions, and improve engagement throughout the funnel. Review collected by and hosted on G2.com.

I haven’t identified any specific drawbacks to highlight. Review collected by and hosted on G2.com.

FPT.AI Chatbot understands natural language well, providing smooth responses. It also leverages multilingual LLMs, allowing the chatbot to support multiple languages effectively.

We integrated the chatbot into our mobile app, social media channels, and website to support customer service and information lookup. This enables customers to easily access information through self-service, helping us handle inquiries more efficiently. Review collected by and hosted on G2.com.

Integrating the chatbot into our existing system was initially a bit challenging, but the team from FPT.AI provided strong support, so the issue was quickly resolved. Review collected by and hosted on G2.com.

Thanks to this, I’ve been able to reduce a significant amount of workload and shift my focus toward more strategic tasks, such as planning social media campaigns and optimizing our sales approach.

Overall, FPT AI Chat Agent has become an essential tool in improving both operational efficiency and customer experience Review collected by and hosted on G2.com.

At the moment, there’s nothing I dislike Review collected by and hosted on G2.com.

I work at an advertising agency, so we’ve been using the Text-to-Speech service from FPT.AI. I was quite impressed by the variety of Vietnamese voices available. There are many options by gender and regional accent, which helps us easily complete our ads while optimizing costs compared to using voice talent for videos that are not too complex. Review collected by and hosted on G2.com.

One limitation is that the variety of voices by age group is still quite limited. It would be great to see more options representing different age ranges in the future. Review collected by and hosted on G2.com.

I use FPI AI to create training videos for my internal projects at company, so having access to a reliable text-to-speech tool is crucial to optimize my workflow, making it more efficient. FPT AI Text to Speech is very helpful in converting scripts into natural voiceovers for my educational content.

Additionally, the platform is quite user friendly and easy to navigate. The interface is straightforward which minimizes the time needed to generate audio files from texts. My content production process has become so much faster thanks to FPI AI, especially when I need to produce multiple long videos in a short time. Review collected by and hosted on G2.com.

Sometimes, I need to make a few small adjustments in punctuations or phrasing to make longer paragraphs flow more naturally. However, after a few edits, the output actually sounds smoother and more suitable for narrating videos. Review collected by and hosted on G2.com.