I really like the variability and easy customization of CallMiner OmniAgent. It's great because I'm able to create and adjust scenarios quite easily. The existing scenarios are simple to customize, like when I need to edit the opening hours. Plus, the support is excellent. I have the support of a conversation designer and integration engineer, and the support ticket resolution time is very fast. Review collected by and hosted on G2.com.

Our solution is a bit outdated (using older workflow designer), so in future we will have to skip to the newer one. We also need to adjust transferring the data from the voicebot to Daktela to increase both agents' and customers' satisfaction, so the agent can see why the customer is calling and what they were trying to solve with the voicebot. Review collected by and hosted on G2.com.