At Timus Consulting Services, we provide customer support for multiple third-party companies across regions. TalkerIQ has become a reliable front-line AI voice agent for handling initial inbound conversations. What stands out most is how well it manages first contact—answering calls 24/7, understanding intent, collecting key customer details, and preparing clean summaries before handing off to our human agents. This has significantly reduced average handle time and improved the quality of escalations. The structured intake flows ensure consistency across clients and shifts, while CRM/helpdesk integrations eliminate manual note-taking and reduce errors. It’s especially valuable for after-hours and overflow support.

TalkerIQ helps me handle first-touch outreach and lead qualification across different countries and time zones without needing to be available all the time. It starts conversations, understands basic project requirements, and hands me a clear summary before I get involved. The transcripts and summaries save a lot of time. I can quickly see what the prospect needs, their timeline, and whether it’s a good fit—so I spend my time only on serious opportunities. It also helps my outreach feel more consistent and professional.

TalkerIQ works well as a first point of contact for eClinicalWorks support. It answers calls instantly, collects the right details (practice, module affected, urgency), and provides clear call summaries. This helps our engineers start troubleshooting faster instead of re-asking basic questions.