FPT.AI Voicebot is easy to integrate with our existing systems such as CRM, call center platforms, and backend APIs. The open architecture and clear documentation allow us to deploy and customize voice flows quickly. The solution is also highly scalable, enabling us to expand from pilot use cases to high-volume production without major changes to the system.

Our company is currently using FPT.AI’s chatbot and outbound voicebot to serve FE CREDIT customers. The multi-channel chatbot is deployed across familiar digital channels, enabling customers to quickly access information, receive support, and self-serve anytime with a consistent experience. The outbound voicebot is used for proactive customer communications such as notifications, reminders, and confirmations, helping us improve reach while optimizing operational efficiency. What we like best about FPT.AI is not only the flexible multi-channel deployment, seamless system integration, and clear performance dashboard, but also the dynamic and professional FPT.AI team. Their proactive support, strong technical expertise, and responsive collaboration have been highly valuable in ensuring smooth implementation and continuous optimization of our customer service solutions.

It gives a comprehensive services like text to speech, speech to text, identity matching, face matching and few more. I liked the way where they collate different services in to one platform. Else, we may have to long for different platforms for different services.