Top Free AI Customer Support Agents Software - Page 3

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 980

Category Stats (Oct 2026)

  • Average Rating: 4.68/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Flowcall (+3.35%) - Among all products in this category, Flowcall recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 85,100+ Authentic Reviews
  • 980+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, Retell AI, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=retell-ai&focus%5B%5D=zoho-desk)

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.5/5.0

Total Reviews: 115

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive no-code building of Voiceflow, making it accessible and user-friendly for all skill levels.
  • Users appreciate the no-code building and intuitive features of Voiceflow, making chatbot creation accessible for everyone.
  • Users love the easy integrations in Voiceflow, making it simple to connect apps and enhance their projects.
  • Users love the intuitive design and ease of use in Voiceflow, making AI bot creation seamless and efficient.
  • Users commend the easy-to-use integrations of Voiceflow, enabling seamless app connections and enhancing user experience.
Cons
  • Users note the limited features of Voiceflow, desiring better integrations and more guidance during setup.
  • Users find integration issues challenging, wishing for clearer guidance and more accessible options during setup.
  • Users find that Voiceflow lacks necessary features, like dark mode and improved tools for voice transcribing.
  • Users face usage limitations with Voiceflow, including restricted integrations and reliance on built-in AI credits.
  • Users feel that improvements are needed in Voiceflow's setup, integrations, and debugging features for better usability.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

Forethought AI Agents

Forethought AI Agents by Zendesk empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, our AI agents handle repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

Average Rating: 4.3/5.0

Total Reviews: 165

Who Is the Company Behind Forethought AI Agents?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Forethought AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users praise the helpfulness of Forethought, enhancing efficiency and customer satisfaction through effective support and automation.
  • Users value the responsive and knowledgeable customer support of Forethought, enhancing the overall product experience significantly.
  • Users appreciate how Forethought's AI understanding enhances support efficiency, streamlining workflows and improving customer experiences.
  • Users value Forethought for its exceptional customer satisfaction, enhancing support efficiency and responsiveness significantly.
  • Users find efficiency in Forethought's streamlined AI workflows and quick problem resolution, enhancing customer support operations.
Cons
  • Users experience delays in response time for changes, which can hinder the overall seamlessness of the system.
  • Users experience long delays in updates and implementation, impacting efficiency and responsiveness throughout the process.
  • Users feel the cost of the deflection model is high, although it may be justified by ticket resolutions.
  • Users find the cost per deflection model of Forethought to be high, despite the value it provides.
  • Users find a higher than expected learning curve with Forethought, creating challenges in onboarding and implementation.

What Are Recent G2 Reviews of Forethought AI Agents?

What Are G2 Users Discussing About Forethought AI Agents?

ElevenLabs

ElevenLabs is a Voice AI company building the infrastructure for communication and creation with technology. What started as a single human-like voice model has expanded into a full platform spanning speech, music, image, and video, built around three products: ElevenCreative, ElevenAgents, and ElevenAPI. ElevenCreative gives creators and marketers everything they need to generate and edit speech, music, image, and video, all in one browser-based workspace. Core capabilities include Eleven v3 for expressive Text to Speech in 70+ languages, Scribe v2 for Speech to Text, Voice Design and Voice Cloning for character creation, and Dubbing for full-scale localization. Teams also use it for AI Sound Effects, AI Music, and Image and Video generation, alongside production tools like Studio and Voice Library. ElevenAgents enables businesses to deploy voice and chat agents at scale, with the integrations, testing, and monitoring needed for reliable customer experiences across sales, support, and operations. ElevenAPI provides programmatic access to ElevenLabs AI models for voice, music, sound effects, dubbing, and transcription, so developers can integrate these capabilities directly into their applications, workflows, and production pipelines. Enterprises integrate via SOC 2 Type 2-certified APIs and SDKs. Safety measures including Speech Classifier, watermarking, and granular voice usage controls, are built into the platform. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication, empowering teams to create, converse, and connect in any language, medium, or voice.

Average Rating: 4.5/5.0

Total Reviews: 1,284

Who Is the Company Behind ElevenLabs?

  • Seller: Eleven Labs
  • Company Website:
  • Year Founded: 2022
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    1,296 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 74% Small, 7% Medium

What Do G2 Reviewers Say About ElevenLabs?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of ElevenLabs, allowing for quick setup and efficient task completion.
  • Users appreciate the impressive quality of ElevenLabs, highlighting its natural voices and seamless user experience.
  • Users value the speed and reliability of ElevenLabs, allowing efficient task completion and enhanced production quality.
  • Users appreciate the impressive voice quality and ease of use of ElevenLabs for creating seamless voice agents.
  • Users appreciate the easy setup of ElevenLabs, allowing for a smooth integration into their workflow.
Cons
  • Users find the pricing structure quite expensive, especially for high-volume usage and with non-carryover of unused credits.
  • Users report that directing AI voice talent and integration processes need improvement, causing challenges in usability and setup.
  • Users find the pricing issues limiting, especially with high-volume needs and non-carryover credits, affecting usability.
  • Users highlight the missing features like custom datasets and flexible pricing that limit their overall experience.
  • Users experience pronunciation issues with ElevenLabs, leading to inaccuracies and frustration in voice output.

What Are Recent G2 Reviews of ElevenLabs?

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Ring Jenny

Ring Jenny helps small businesses answer calls when their team is busy, unavailable, or closed. The AI receptionist can answer common questions, collect caller details, book appointments, take messages, and transfer important calls to the right person. Businesses can keep their existing phone number and customise how calls are handled. It is designed for service businesses that want to miss fewer enquiries without hiring another full-time receptionist.

Average Rating: 5.0/5.0

Total Reviews: 10

Who Is the Company Behind Ring Jenny?

Who Uses This Product?

  • Company Size: 90% Small, 10% Medium

What Are Recent G2 Reviews of Ring Jenny?

Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 106

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • Twitter: @MaqsamHQ
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
  • Users commend Maqsam for its responsive customer support, highlighting the outstanding assistance from the account manager team.
  • Users value the robust reporting capabilities and intuitive calling features of Maqsam, enhancing team efficiency.
  • Users praise Maqsam for its helpful and supportive account manager team, notably enhancing their overall experience.
  • Users value the convenience and reliability of Maqsam's call management features, enhancing their support team’s efficiency.
Cons
  • Users report terrible call quality with frequent disconnections and app bugs, hindering effective communication.
  • Users report poor call quality with Maqsam, highlighting issues like disconnections and unclear voice during calls.
  • Users report significant call quality issues with Maqsam, including unclear voice, drops, and connectivity problems.
  • Users frequently experience connection issues with Maqsam, affecting call quality and overall stability.
  • Users report significant voice quality issues with Maqsam, including clarity and stability problems during calls.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

Average Rating: 4.7/5.0

Total Reviews: 111

Who Is the Company Behind Pylon?

  • Seller: Pylon
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Head of Customer Success, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 20% Medium

What Do G2 Reviewers Say About Pylon?

AI-generated summary from verified user reviews

Pros
  • Users find Pylon's platform to be extremely user-friendly, facilitating seamless team alignment and productivity from the start.
  • Users love the efficient case management of Pylon, enabling quick responses and organized support operations.
  • Users appreciate the efficiency of Pylon, enhancing team alignment and productivity with automated notifications and real-time dashboards.
  • Users find Pylon's intuitive dashboard and Slack integration essential for efficient support and team communication.
  • Users value the responsive customer support of Pylon through seamless Slack integration and diverse capabilities.
Cons
  • Users note the missing features in Pylon, like better email support and improved ticket tagging for AI analytics.
  • Users find the complex setup of Pylon cumbersome initially, but customization enhances usability over time.
  • Users highlight email issues in Pylon, wishing for better support for email threading and inline image resizing.
  • Users find limited customization options hinder their ability to tailor Pylon to specific needs effectively.
  • Users find Pylon's limited features make navigation difficult, lacking essential functionality affecting user location tracking.

What Are Recent G2 Reviews of Pylon?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 697

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 30% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users praise the intuitive interface of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users struggle with the steep learning curve of NICE CXone, highlighting the need for improved training resources.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,261

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

KODIF

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

Average Rating: 4.8/5.0

Total Reviews: 30

Who Is the Company Behind KODIF?

  • Seller: KODIF
  • Year Founded: 2021
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 71% Medium, 19% Small

What Do G2 Reviewers Say About KODIF?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kodif, enjoying quick setup and user-friendly features for immediate results.
  • Users find Kodif to be incredibly helpful, automating complex workflows and elevating overall customer satisfaction with ease.
  • Users commend Kodif's exceptional customer support, highlighting the team's responsiveness and commitment to client success.
  • Users value the efficiency of Kodif, which significantly streamlines customer support tasks and enhances productivity.
  • Users praise Kodif for its user-friendly features, enabling quick implementation and effective automation solutions.
Cons
  • Users find the complexity of automations requires additional engineering support, complicating the setup process of KODIF.
  • Users find integration difficulty with KODIF due to the need for custom configurations and lack of direct options.
  • Users face integration issues with KODIF, requiring custom configurations and engineering support for smoother functionality.
  • Users find the lack of integrations in KODIF challenging, requiring additional engineering support for effective functionality.
  • Users experience a slight learning curve with Kodif, needing some time and support to master the UI.

What Are Recent G2 Reviews of KODIF?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

Chatway Live Chat

Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more. Chatway combines human support, AI-powered customer service, automation, omnichannel messaging, ecommerce data, mobile apps, team collaboration, and powerful developer tools in one platform. ### AI Support Agent Chatway includes an AI Support Agent that can automatically answer customer questions 24/7. Businesses can train the AI using website content, Help Center articles, knowledge base content, FAQs, and other relevant information. The AI can answer common questions, provide support in multiple languages, and reduce the number of conversations that require a human agent. When human assistance is needed, the conversation can be handed over to the support team. Chatway includes AI credits so businesses can start using the AI Support Agent and scale usage as their support volume grows. ### MCP for AI agents Chatway supports the Model Context Protocol, or MCP, making it easy to connect Chatway with AI assistants and AI agents. Through MCP, compatible AI tools can securely access Chatway and work with customer service data using natural language. AI agents can perform actions such as: - Find and review conversations - Summarize customer conversations - Search contacts - Find unresolved conversations - Reply to customers - Assign conversations - Add tags - Add private notes - Update custom data - Resolve or reopen conversations - Help triage support requests Chatway can be connected with MCP-compatible tools such as ChatGPT, Claude, Cursor, Codex, Gemini, Grok, Cline, Devin, Manus, Goose, OpenCode, and other AI agents and MCP clients. MCP access is permission-based, so businesses can control what an AI agent is allowed to access and do. This makes Chatway especially useful for companies building AI agents, internal AI assistants, automated support workflows, and AI-powered customer service systems. ### REST API and Webhooks Chatway includes a REST API and Webhooks for businesses that want to build custom integrations and automations. The API allows external apps and AI agents to interact with Chatway conversations, messages, contacts, assignments, tags, custom data, and other support workflows. Webhooks can notify external systems when important events happen in Chatway, such as: - A customer sends a message - A new conversation is created - A conversation is resolved - An agent is assigned - A contact form is submitted - Other customer or conversation events occur MCP, API, and Webhooks can also be combined to create advanced workflows. For example: Customer sends a message → Chatway Webhook → AI agent or external system → Chatway API → customer receives a response. This makes Chatway flexible enough for both simple live chat setups and advanced AI customer service infrastructure. ### Omnichannel customer service Chatway helps businesses manage customer conversations from multiple channels in one place. Supported communication channels include website live chat, WhatsApp, Facebook Messenger, Instagram, email, and other connected channels. Support agents can manage conversations from a centralized inbox while customers continue communicating through the channels they prefer. Businesses can also add contact buttons such as WhatsApp, Messenger, Instagram, Telegram, phone, SMS, email, and custom links directly to the chat widget. ### Automations and workflows Chatway includes automation tools that help businesses reduce repetitive work and engage visitors at the right time. Automations can be triggered based on visitor behavior, pages visited, working hours, conversation activity, tags, custom data, and other conditions. Businesses can use automations to: - Send automatic greetings - Send targeted messages - Route conversations - Assign agents or teams - Add tags - Update custom data - Add private notes - Create reminders - Send post-chat surveys - Send messages based on working hours - Automatically resolve conversations - Trigger workflows based on customer behavior These tools help support teams save time while maintaining a personal customer experience. ### Teams and collaboration Chatway supports both individual users and growing customer service teams. Businesses can invite multiple agents, organize agents into teams, assign conversations, and route customers to the right department or support group. Teams can be created for areas such as sales, technical support, billing, customer success, or specific products. Agents can use private notes to collaborate internally without customers seeing the discussion. Roles and permissions help businesses control what different users can access. ### Multiple inboxes and widgets Businesses managing multiple brands, websites, products, or departments can create multiple inboxes and chat widgets inside Chatway. Each widget can have its own appearance, settings, automations, agents, and customer experience. This makes Chatway suitable for SaaS companies, ecommerce businesses, agencies, hosting companies, and organizations that manage several websites or products. ### Ecommerce integrations Chatway integrates with ecommerce platforms such as Shopify and WooCommerce. Support agents can access useful customer and store information while chatting, reducing the need to switch between multiple systems. Depending on the integration, agents can see information such as: - Customer details - Orders - Order status - Cart contents - Cart value - Products - Purchase information Agents can also share relevant products, order information, and discount coupons during conversations. Having ecommerce information directly alongside the customer conversation helps agents answer questions faster and provide better support. ### Help Center and knowledge base Chatway includes a customizable Help Center that businesses can use to create a self-service knowledge base. Businesses can publish articles, FAQs, product documentation, policies, troubleshooting guides, and other support content. Customers can search for answers themselves and move into live chat or the AI Support Agent when they need additional help. The Help Center can be customized to match the business's brand. ### Live translation and multilingual support Chatway helps businesses support customers around the world. Incoming customer messages can be translated in real time into the agent's preferred language. Businesses can also customize and translate the chat widget for different audiences. The AI Support Agent can communicate in multiple languages, making Chatway useful for international customer service teams. ### Customizable live chat widget The Chatway widget can be customized to match a business's website and branding. Businesses can customize the appearance, colors, text, position, forms, FAQs, social buttons, languages, availability, and other settings. The widget can also be shown or hidden based on conditions such as pages, domains, countries, schedules, dates, and other targeting rules. Pre-chat forms and custom fields can be used to collect useful visitor information. ### Visitor information and customer context Chatway gives agents useful context about website visitors and customers. Agents can see relevant information such as the page a visitor is viewing and other available customer details. Tags, custom data, customer information, and conversation history help support teams provide more personalized assistance. ### iOS and Android mobile apps Chatway includes native mobile apps for iOS and Android. Agents can receive push notifications, reply to customers, manage conversations, and provide customer service directly from their phones. This is especially useful for small businesses, distributed teams, and support teams that need to remain available while away from their computers. ### Productivity tools Chatway includes a wide range of tools designed to make customer service faster and easier, including: - Canned responses - FAQs - Conversation assignments - Teams - Private notes - Reminders - Scheduled messages - Tags - Custom visitor data - Conversation segments - File and image sharing - Chat transcripts - Customer blocking - Push and email notifications - Post-chat surveys - Agent availability - Conversation history - Advanced search and filters ### Easy installation Chatway can be installed quickly on almost any website. Dedicated integrations are available for popular platforms including WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and others. Businesses can manage multiple websites and customer service operations from the same Chatway account. ### Human support, AI support, and custom AI agents in one platform One of Chatway's biggest strengths is its flexibility. Businesses can use human agents for traditional live chat, automate common support questions with the Chatway AI Support Agent, or connect their own AI agents using MCP, API, and Webhooks. This allows a business to start with simple live chat and gradually move toward more advanced automation and AI-powered customer service without replacing its customer communication platform. Chatway brings together live chat, AI chatbot capabilities, AI Support Agent, omnichannel messaging, automations, teams, mobile apps, ecommerce integrations, Help Center, live translation, multiple inboxes, multiple widgets, MCP, REST API, and Webhooks in one customer service platform.

Average Rating: 4.9/5.0

Total Reviews: 91

Who Is the Company Behind Chatway Live Chat?

  • Seller: Chatway
  • Year Founded: 2014
  • HQ Location: Tel Aviv, IL
  • Twitter: @chatway_inc
    12 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 91% Small, 3% Medium

What Do G2 Reviewers Say About Chatway Live Chat?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Chatway Live Chat, seamlessly integrating it into their e-commerce platforms.
  • Users rave about the outstanding customer support provided by Chatway Live Chat, making their experience seamless and efficient.
  • Users find the easy setup of Chatway Live Chat to be a significant time-saver for their communication needs.
  • Users enjoy the high level of customization and integration with Chatway Live Chat, enhancing their support experience.
  • Users love the simplicity and ease of use of Chatway Live Chat, making it perfect for their needs.
Cons
  • Users desire more customization options for the chat widget design and conversation management, seeking enhanced control.
  • Users find Chatway Live Chat to be expensive, especially with a flat rate that lacks user scaling options.
  • Users find it disappointing that Chatway's free version has limited user access and chat history, affecting usability.
  • Users find the lack of chatbot functionality limiting, affecting automated customer interactions outside business hours.
  • Users express a desire for improved integration options, as flexibility with design is somewhat limited.

What Are Recent G2 Reviews of Chatway Live Chat?

Comm100

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.

Average Rating: 4.4/5.0

Total Reviews: 60

Who Is the Company Behind Comm100?

  • Seller: Comm100 Network Corporation
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Vancouver, Canada
  • Twitter: @Comm100
    4,688 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    88 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Gambling & Casinos, Computer Software
  • Company Size: 45% Small, 42% Medium

What Do G2 Reviewers Say About Comm100?

AI-generated summary from verified user reviews

Pros
  • Users value the strong AI features and seamless integration of Comm100 for enhancing customer support efficiency.
  • Users find Comm100 to have an intuitive design, making it simple and efficient for daily customer support tasks.
  • Users find Comm100's helpful support team invaluable for setup, training, and ongoing assistance, enhancing their experience.
  • Users appreciate the supportive and responsive customer support of Comm100, enhancing their overall experience with the platform.
  • Users value the efficiency of Comm100, enhancing rapid response times and optimizing customer support workflows effectively.
Cons
  • Users report challenges with the AI chatbot's effectiveness and integration issues, impacting overall user experience.
  • Users are concerned about the lack of updates, feeling their feedback and suggestions often go unanswered.
  • Users struggle with integration issues between Comm100 Live Chat and HubSpot, affecting user experience and functionality.
  • Users find that the AI chatbot struggles with issue resolution when human agents are unavailable, causing frustration.
  • Users are frustrated by the lack of update options, making user segment management cumbersome and inefficient.

What Are Recent G2 Reviews of Comm100?

What Are G2 Users Discussing About Comm100?

Myna

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

Average Rating: 5.0/5.0

Total Reviews: 40

Who Is the Company Behind Myna?

  • Seller: Myna
  • Year Founded: 2024
  • HQ Location: N/A
  • Twitter: @mynacx
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 40% Small, 33% Medium

What Are Recent G2 Reviews of Myna?

Sagepilot AI

Sagepilot AI is an end-to-end customer experience automation platform for customer service, sales, customer success, marketing, and operations teams. It enables organizations to deploy AI agents that manage customer conversations, complete approved workflows, and work alongside human teams across the full customer lifecycle. The platform brings together customer conversations, company knowledge, customer records, support tickets, marketing activity, and connected business systems in one workspace. This gives AI agents and employees access to the same context from the first inquiry through purchase, onboarding, support, delivery, retention, and repeat business. Sagepilot supports customer interactions across web chat, email, voice, SMS, WhatsApp, Instagram, and other social and messaging channels. AI agents can understand customer requests, retrieve relevant information, apply company policies, respond using approved knowledge, and escalate complex or sensitive cases to human teams with the complete conversation history. Customer service teams can use Sagepilot for product and service questions, account inquiries, order tracking, delivery updates, returns, exchanges, warranties, subscriptions, billing questions, ticket classification, and service-request routing. Sales and customer success teams can use it to qualify leads, answer pre-sales questions, recommend products or services, schedule appointments or demos, support onboarding, identify renewal opportunities, and transfer high-intent conversations to the appropriate employee. Marketing and retention teams can create customer segments and personalized workflows using conversation history, purchase activity, engagement data, and business events. Use cases include abandoned-cart recovery, post-purchase communication, renewal reminders, restock notifications, re-engagement, and win-back campaigns. Operations teams can monitor events such as delayed deliveries, failed payments, unresolved tickets, refund requests, and service issues. Based on configured permissions, AI agents can retrieve records, update tickets, trigger workflows, notify internal teams, and route exceptions for review. Sagepilot integrates with CRM systems, helpdesks, ecommerce platforms, payment providers, logistics tools, marketing platforms, ERP software, internal databases, and APIs. The platform also includes an omnichannel inbox, helpdesk automation, knowledge management, customer profiles, analytics, journey tools, approval controls, audit trails, escalation rules, and human handoff capabilities. Organizations use Sagepilot to automate repetitive customer-facing work, improve response times, maintain consistent service across channels, and coordinate customer support and operational workflows without relying on multiple disconnected tools.

Average Rating: 4.3/5.0

Total Reviews: 9

Who Is the Company Behind Sagepilot AI?

Who Uses This Product?

  • Company Size: 56% Small, 44% Medium

What Are Recent G2 Reviews of Sagepilot AI?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated October 21, 2026