Myna has changed how our team manages routine student inquiries. Questions come in throughout the day, and often after hours — and Myna handles the common ones consistently, without someone having to reply to every single message manually. What I appreciate most is the flexibility to tailor responses around the exact information our students need, so answers feel specific to our institution rather than generic. It's like having a front-desk assistant who never misses a message. Review collected by and hosted on G2.com.

The initial setup deserves real care, you need to make sure the agent has the right information and test how it handles different types of questions before letting it run on its own. My main wish is for more detailed reporting: it's currently difficult to see which inquiries are being resolved successfully and where adjustments are needed. Stronger analytics would make it much easier to fine-tune the agent over time. Review collected by and hosted on G2.com.