Best AI Chatbots Software - Page 2

How Many AI Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,720

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 (↑0.02 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: chat.co (+18.75%) - Among all products in this category, chat.co recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank AI Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 74,900+ Authentic Reviews
  • 1,720+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Chatbots Software

G2 Grid® for AI Chatbots Software plotting products by satisfaction and market presence

Highlighted products: ChatGPT, Gemini, Claude, Notion, Microsoft Copilot, Perplexity, ClickUp, and Zapier.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-chatbots/grids.json?focus%5B%5D=chatgpt&focus%5B%5D=google-gemini&focus%5B%5D=claude&focus%5B%5D=notion&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=perplexity&focus%5B%5D=clickup&focus%5B%5D=zapier)

Thareja AI

Thareja is an AI customer support platform that lets businesses build custom AI agents trained on their own content — websites, help centers, docs, PDFs, and internal knowledge bases. Unlike generic chatbots, Thareja agents deliver accurate, company-specific answers around the clock across web chat, email, Zendesk, WhatsApp, Slack, Instagram, and more. When the AI can't resolve an issue, it automatically creates a support ticket for your team. Thareja includes a built-in project and task management platform with time tracking and live productivity analytics, so teams can manage escalations, track workload, and measure performance in one place. Thareja also offers marketing tools like MagicReel, which helps teams create short-form video content for social channels. From automating support and qualifying leads to managing tickets and producing marketing content, Thareja gives growing teams a unified platform to handle more without hiring more.

Average Rating: 4.9/5.0

Total Reviews: 29

How Do G2 Users Rate Thareja AI?

  • Ease of Use: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Thareja AI?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 86% Small, 10% Medium

What Do G2 Reviewers Say About Thareja AI?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient time tracking of Thareja AI, enjoying seamless management and prompt global payments.
  • Users value the time-saving capabilities of Thareja AI, streamlining invoicing and enhancing collaboration effortlessly.
  • Users love the simplicity and efficiency of Thareja AI, enhancing project management and time tracking effortlessly.
  • Users love the automation features of Thareja AI, simplifying tasks and enhancing efficiency for freelancers and remote teams.
  • Users find Thareja AI's platform to be exceptionally easy to use, streamlining project management and time tracking effortlessly.
Cons
  • Users note a challenging learning curve initially, but find the platform smooth once familiar with its features.
  • Users report a steep learning curve with Thareja AI, requiring time to navigate and understand the interface effectively.
  • Users report display issues with Thareja AI, noting slow transitions and the need for UI improvements.
  • Users note the limited features of the mobile app, wishing for more customization and integrations for enhanced functionality.
  • Users face integration issues with third-party apps, suggesting improvements could enhance overall functionality.

What Are Recent G2 Reviews of Thareja AI?

Chatty

Chatty is the AI sales agent for Shopify stores, built to bring you more sales and more revenue. It works like your best salesperson on every page: it greets each shopper, recommends the right product, adds it to the cart and brings them back if they leave without buying. That is how Chatty has helped 6,200+ stores make $61M+ in assisted revenue. To do that, Chatty works along the whole path to purchase: + Product recommendations: it finds the right size, color or set in your catalog and compares products for the shopper. + Add to cart in chat: once the shopper decides, it adds the product to the cart and sends the checkout link. + AI search and proactive messages: it starts helping before a chat even opens, in the search bar, on product pages and at the cart. Cart reminders: if the shopper leaves, it brings them back to the cart they left. + Live chat inbox: when a conversation needs a person, it hands the chat to your team. + Sales analytics: every order it assisted is marked in Shopify, so you can check the return yourself. The answers hold up. When we compared 300 real Chatty answers with each store's website in October 2026, 92% of product answers were right on price, stock and details. So do the sales. In July 2026, 7.4% of all new chats on Chatty ended in a purchase, counted across every chat, not just the ones about buying. Chatty marks every order it assisted in Shopify, so each store can check its own return.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Chatty?

  • Understanding: 8.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.1/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.8/10)
  • Error Learning: 7.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Chatty?

  • Seller: Chatty
  • Year Founded: 2022
  • HQ Location: Hà Nội, VN
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®
  • Ownership: AVADA GROUP COMPANY LIMITED

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Retail, Food & Beverages
  • Company Size: 89% Small, 7% Medium

What Do G2 Reviewers Say About Chatty?

AI-generated summary from verified user reviews

Pros
  • Users highlight the outstanding customer support of Chatty, appreciating quick solutions and helpful team members like Ms. Hazel.
  • Users appreciate the helpful customer support from Chatty, praising its instant and professional assistance for a rewarding experience.
  • Users find Chatty's ease of use remarkable, streamlining customer service with seamless setup and effective support.
  • Users commend the easy setup of Chatty, appreciating the seamless integration and immediate results for their business.
  • Users love how fast and reliable Chatty is, dramatically enhancing their productivity and assistance in tasks.
Cons
  • Users express frustration with limited customization options, requiring technical support for basic adjustments instead of user-friendly controls.
  • Users feel that the limited features of Chatty hinder usability and overall effectiveness for email support.
  • Users find the AI limitations can lead to confusion, but appreciate the responsive customer support for assistance.
  • Users find the learning curve steep, requiring time and effort to fully understand and utilize Chatty's features.
  • Users express frustration over Chatty's inadequate handling of customer issues, leading to confusion and the need for support escalation.

What Are Recent G2 Reviews of Chatty?

Customer Experience Agent Studio

Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

Average Rating: 4.4/5.0

Total Reviews: 145

How Do G2 Users Rate Customer Experience Agent Studio?

  • Understanding: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 8.6/10 (Category avg: 9.2/10)
  • Reliability: 9.1/10 (Category avg: 8.8/10)
  • Error Learning: 9.1/10 (Category avg: 8.2/10)

Who Is the Company Behind Customer Experience Agent Studio?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Small, 34% Large

What Do G2 Reviewers Say About Customer Experience Agent Studio?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Google Cloud Dialogflow, finding it user-friendly and helpful for creating interfaces.
  • Users appreciate the seamless integration capabilities of Google Cloud Dialogflow with leading Contact Center providers.
  • Users appreciate the intuitive design of Dialogflow, making chatbot and voice assistant creation quick and accessible for everyone.
  • Users find the easy setup of Dialogflow allows for quick creation of intuitive chatbots, even for beginners.
  • Users value the easy implementation and robust features of Google Cloud Dialogflow for creating chatbots and voice assistants.
Cons
  • Users warn that the cost can escalate quickly for high-traffic bots, affecting overall budget management.
  • Users find that the cost can rise quickly with Google Cloud Dialogflow, especially for high-traffic applications.
  • Users find feature complexity overwhelming, especially for beginners managing dynamic contexts and troubleshooting advanced use cases.
  • Users find the learning curve steep for Dialogflow, making it challenging for beginners to get started.
  • Users find some parts of Dialogflow too technical, making it a learning difficulty for beginners to navigate.

What Are Recent G2 Reviews of Customer Experience Agent Studio?

What Are G2 Users Discussing About Customer Experience Agent Studio?

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Decagon

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Average Rating: 4.5/5.0

Total Reviews: 105

How Do G2 Users Rate Decagon?

  • Understanding: 8.7/10 (Category avg: 8.9/10)
  • Ease of Use: 8.8/10 (Category avg: 9.2/10)
  • Reliability: 8.9/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.2/10)

Who Is the Company Behind Decagon?

  • Seller: Decagon
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    579 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Small, 44% Medium

What Do G2 Reviewers Say About Decagon?

AI-generated summary from verified user reviews

Pros
  • Users value Decagon's exceptional support and quick feature deployment, making it a highly effective and responsive partner.
  • Users appreciate the implementation ease of Decagon, praising its quick setup and intuitive functionality for various use cases.
  • Users praise Decagon for its best-in-class AI integration, enhancing data evaluation and simplifying complex workflows exceptionally well.
  • Users commend Decagon for its exceptional customer support, rapid feature implementation, and tailored solutions for their needs.
  • Users praise Decagon for its exceptional support and quick response times, making it a valuable partner for scaling solutions.
Cons
  • Users note several missing features in Decagon, highlighting usability concerns and a need for improved filtering options.
  • Users feel the limited customization options in Decagon hinder their ability to adapt the product to their needs.
  • Users note a learning curve with Decagon, requiring time to adapt and monitor the evolving AI effectively.
  • Users highlight the usage limitations of Decagon, particularly in filtering and conversation management, impacting efficiency.
  • Users feel limited by access restrictions, as essential features like "Agent Assist" aren't universally available yet.

What Are Recent G2 Reviews of Decagon?

Joule

Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents.

Average Rating: 4.1/5.0

Total Reviews: 122

How Do G2 Users Rate Joule?

  • Understanding: 8.0/10 (Category avg: 8.9/10)
  • Ease of Use: 8.5/10 (Category avg: 9.2/10)
  • Reliability: 7.7/10 (Category avg: 8.8/10)
  • Error Learning: 5.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Joule?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP

Who Uses This Product?

  • Top Industries: Consulting, Information Technology and Services
  • Company Size: 32% Medium, 29% Small

What Do G2 Reviewers Say About Joule?

AI-generated summary from verified user reviews

Pros
  • Users commend Joule for its ease of use, allowing quick setup and intuitive integration with existing tools.
  • Users value Joule's efficiency through easy setup and quick, intelligent responses that enhance productivity.
  • Users find Joule to be incredibly valuable for automating tasks and enhancing decision-making with tailored insights.
  • Users love Joule for its time-saving AI assistance, enhancing efficiency and streamlining essential operational tasks.
  • Users value Joule for its automation capabilities, enhancing productivity and streamlining complex tasks effortlessly across business operations.
Cons
  • Users find Joule's limited AI responsiveness frustrating, often receiving the same incorrect output rather than improved, context-specific answers.
  • Users find that Joule has usage limitations when handling complex requests, leading to variable performance and delays.
  • Users find that Joule suffers from inaccuracy, often providing generic answers and lacking contextual understanding.
  • Users feel that Joule needs enhanced contextual understanding to provide more accurate and tailored responses to prompts.
  • Users experience integration issues with Joule, particularly when connecting to non-SAP applications and core business systems.

What Are Recent G2 Reviews of Joule?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Ease of Use: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support from Glia, enhancing operations and member experiences seamlessly.
  • Users appreciate the ease of use of Glia, highlighting its intuitive interface and helpful features.
  • Users value the great support and user-friendly interface of Glia, enhancing operational efficiency and member experience.
  • Users value Glia's efficient communication channels, enhancing interaction through seamless transitions between voice, video, and chat.
  • Users love Glia's seamless communication features, including voice, video, and chat, enhancing overall efficiency and user experience.
Cons
  • Users are seeking missing features like better integrations and detailed reporting to enhance their experience with Glia.
  • Users express concerns about integration issues, finding the connections with existing systems more complex than expected.
  • Users report poor customer support, highlighting delays and lack of clarity on feature enhancements from Glia.
  • Users express frustration with the limited media type selection, which complicates the experience by requiring availability across all modes.
  • Users struggle with reporting issues, desiring more detailed and granular options to enhance their experience.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

Discord

Discord is a versatile communication platform that enables users to connect through voice calls, video calls, text messaging, and media sharing. It supports both private conversations and community interactions within virtual spaces known as "servers." Accessible on Windows, macOS, Android, iOS, iPadOS, Linux, and web browsers, Discord caters to a wide range of users seeking seamless and interactive communication experiences. Key Features and Functionality: - Voice and Video Communication: Engage in high-quality voice and video calls with low latency, suitable for both one-on-one and group interactions. - Text Messaging and Media Sharing: Exchange messages, images, videos, and other media files in real-time across various channels. - Servers and Channels: Create or join servers, which are organized into text and voice channels, facilitating structured and topic-specific discussions. - Cross-Platform Availability: Use Discord seamlessly across multiple devices and operating systems, ensuring consistent communication. - Integration with Other Services: Connect Discord with various gaming platforms and applications to enhance the user experience. Primary Value and User Solutions: Discord addresses the need for a unified communication platform that combines voice, video, and text capabilities, making it ideal for gamers, communities, and professional teams. By offering organized servers and channels, it simplifies collaboration and social interaction, reducing the reliance on multiple disparate tools. Its cross-platform support ensures users stay connected regardless of their device, fostering a cohesive and engaged community environment.

Average Rating: 4.6/5.0

Total Reviews: 43

How Do G2 Users Rate Discord?

  • Understanding: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 9.2/10)
  • Reliability: 8.9/10 (Category avg: 8.8/10)
  • Error Learning: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Discord?

Who Uses This Product?

  • Top Industries: Computer Games, Computer Software
  • Company Size: 81% Small, 12% Large

What Do G2 Reviewers Say About Discord?

AI-generated summary from verified user reviews

Pros
  • Users love the effective communication features of Discord, enhancing gaming and teamwork experiences effortlessly.
  • Users appreciate the ease of use in Discord, finding it simple and effective for communication and collaboration.
  • Users love the versatility of Discord, enabling various interactions like gaming, chatting, and streaming effortlessly.
  • Users love the feature-rich experience of Discord, offering interactive options and seamless voice chat for everyone.
  • Users value the feature richness and low-latency voice chat of Discord, enhancing their communication and collaboration.
Cons
  • Users experience connection issues on Discord, leading to connectivity frustrations and missing channels during use.
  • Users are concerned about data collection practices on Discord, raising significant privacy issues and connectivity problems.
  • Users express frustration with Discord's ineffective search functionality, finding it lacking compared to Teams or Slack.
  • Users find Discord has limitations for formal workflows, lacking advanced search features compared to Teams or Slack.
  • Users find the Discord UI confusing due to multiple clicks needed to send direct messages during channel chats.

What Are Recent G2 Reviews of Discord?

Letter AI

Letter AI is a unified revenue enablement platform built natively with AI. All in one easy-to-use platform Letter not only is a Content Management System and Learning Management System, our AI workflows and generative AI capabilities create content and AI-powered training and role play in minutes. Being AI-native means our Deal Pursuit capabilities, like AI Sales Rooms and end-to-end RFP automation, are deeply connected to your enablement capabilities. Letter AI empowers your enablement teams to supercharge the revenue journey. Some of the key features of the Letter AI platform include: AI-Powered Training & Coaching: Quickly deliver rich training and onboarding experiences using AI-coached interactive learning, video-based sessions, and certification pathways. Content Creation & Management: Utilize AI to create, manage, and personalize content effectively, enabling the creation of assets such as FAQ documents and competitor battle cards in minutes. Letter AI Co-Pilot: Real-time knowledge retrieval with our Co-Pilot that provides personalized responses based on your content, available in 15 languages to support global enablement. Deal Pursuit & Buyer Engagement: Accelerate the sales cycle with features like an AI Sales Room for interactive customer engagement and end-to-end RFP automation, driving efficiency and effective customer interaction. Security & Privacy: Letter AI emphasizes top-tier security and privacy standards, ensuring customer data protection through certified frameworks like SOC 2 Type II.

Average Rating: 4.9/5.0

Total Reviews: 83

How Do G2 Users Rate Letter AI?

  • Understanding: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 9.3/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.2/10)

Who Is the Company Behind Letter AI?

  • Seller: Letter AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 27% Large

What Do G2 Reviewers Say About Letter AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Letter AI, facilitating quick adoption and efficient content creation.
  • Users love the excellent customer support from Letter AI, highlighting their responsiveness and commitment to user satisfaction.
  • Users value the advanced AI capabilities of Letter AI, enhancing content management and learning efficiency significantly.
  • Users praise the intuitive design of Letter AI, making it easy for teams to adopt and utilize effectively.
  • Users value the time-saving efficiency of Letter AI, allowing focus on critical tasks without compromising quality.
Cons
  • Users experience usage limitations with Letter AI, particularly regarding unintuitive settings and lack of user analytics.
  • Users note the limited features of Letter AI, expressing a desire for more manual control and functionality enhancements.
  • Users note missing features in Letter AI, affecting usability, but appreciate the team's responsiveness to feedback.
  • Users report update issues with frequent changes and initial bugs, impacting some legacy adopters' experience and adaptability.
  • Users face integration issues with Letter AI, finding setup challenging despite effective functionality once configured.

What Are Recent G2 Reviews of Letter AI?

Vendasta AI Platform

From small agency to enterprise, Vendasta is the AI customer acquisition and engagement platform for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. That single platform covers the whole arc of the work. Find and close new clients, give each one a client portal carrying your brand, resell the products and services you sell from a built-in marketplace, and bill for all of it. Fewer tools to pay for, fewer logins for your clients, and one place to see what's working — instead of a CRM here, a marketing automation tool there, and a spreadsheet holding it together. Underneath sits the data local businesses actually run on: reputation management and review activity, local listings, social media and email marketing, website and campaign performance, and every customer conversation in a shared inbox. Because that data lives in one system rather than scattered across vendors, anything acting on it is working from real context. That's what makes the AI employees work. Vendasta turns complex data and instructions into easy-to-manage AI employees — AI agents configured for specific roles — that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. These AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it's lead capture, automating customer communication, or managing content, the AI employees have you covered. Vendasta is a SOC 2 Type 2 attested organization committed to maintaining strong security and data privacy standards. Visit our Trust Center at trust.vendasta.com to access security documentation, compliance certifications, and data privacy information.

Average Rating: 4.5/5.0

Total Reviews: 548

How Do G2 Users Rate Vendasta AI Platform?

  • Ease of Use: 8.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Vendasta AI Platform?

  • Seller: Vendasta
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • LinkedIn® Page: www.linkedin.com
    740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Management Consulting
  • Company Size: 83% Small, 11% Medium

What Do G2 Reviewers Say About Vendasta AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Vendasta AI Platform, enhancing onboarding and ongoing assistance effectively.
  • Users highly value the outstanding customer support from Vendasta, appreciating quick responses and a positive, validating attitude.
  • Users appreciate the ease of use of the Vendasta AI Platform, which simplifies marketing tasks and enhances efficiency.
  • Users love the comprehensive tools and AI services within Vendasta AI Platform, streamlining their marketing and support needs.
  • Users value the outstanding customer service from Vendasta, highlighting dedicated support for onboarding and ongoing assistance.
Cons
  • Users face a challenging learning curve due to complex integrations and automations that hinder user experience.
  • Users find the limited features of Vendasta AI Platform restrict their usage and complicate the overall experience.
  • Users find the difficult learning curve challenging, often needing extensive support to navigate the platform effectively.
  • Users find missing features and limited capabilities hinder the Vendasta AI Platform's effectiveness and usability.
  • Users find the complexity of Vendasta AI Platform concerning, often struggling with setups and integrations impacting performance.

What Are Recent G2 Reviews of Vendasta AI Platform?

What Are G2 Users Discussing About Vendasta AI Platform?

Assembled AI

Assembled AI is an AI-powered customer support automation and workforce management platform built for modern support and contact center teams. It enables organizations to deploy AI agents across chat, email, and voice while equipping human agents with real-time AI assistance to improve speed, quality, and operational efficiency. As a support automation platform, Assembled AI allows teams to launch autonomous AI agents that can fully resolve customer inquiries end to end. These AI agents answer questions, execute account-level actions, follow complex workflows, and adhere to brand voice and compliance guardrails. This helps organizations increase deflection, reduce average handle time (AHT), and scale support without proportionally increasing headcount. For conversations that require human involvement, Assembled AI provides AI agent assist capabilities directly within existing ticketing and CRM systems. The platform surfaces knowledge, drafts responses, recommends next-best actions, and enables one-click task execution. This improves first-contact resolution, accelerates new agent ramp time, and increases overall customer satisfaction (CSAT). Unlike standalone chatbots or generic AI tools, Assembled AI integrates directly into existing support operations. It is designed to work alongside established processes, policies, and escalation paths rather than replacing them. In addition to AI automation, Assembled offers workforce management features including AI-powered forecasting, scheduling, and performance visibility across both AI agent and human support channels. This unified approach gives support leaders a comprehensive view of capacity, automation impact, and cost optimization. Assembled AI helps support organizations automate phone, chat, and email support, improve service quality, and operate more efficiently as customer volume and complexity grow.

Average Rating: 4.8/5.0

Total Reviews: 25

How Do G2 Users Rate Assembled AI?

  • Ease of Use: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Assembled AI?

  • Seller: Assembled
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Assembled AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Assembled AI, making it simple to navigate and utilize effectively.
  • Users value the commitment to understanding customer needs, enhancing the overall satisfaction and collaboration with Assembled AI.
  • Users value Assembled AI's highly responsive customer support, enhancing their collaboration and user experience significantly.
  • Users highlight the helpful customer support of Assembled AI, praising their collaboration and responsiveness during implementation and use.
  • Users highlight the deep partnership and responsiveness of Assembled AI, enhancing customer support through effective collaboration.
Cons
  • Users face integration issues with Assembled AI, particularly with sync delays and limitations in API functionalities.
  • Users experience slow loading times with Assembled AI, which can hinder efficient email response drafting and syncing.
  • Users experience slower performance with Assembled AI, particularly when drafting responses and syncing with Salesforce.
  • Users note the need for improvements in integration and case handling to enhance overall functionality and user experience.
  • Users notice a steep learning curve with Assembled AI, making training new team members challenging and less efficient.

What Are Recent G2 Reviews of Assembled AI?

Dashworks

Dashworks is the AI search and answer assistant for teams. Unify all your company apps and knowledge bases to get accurate AI-powered answers for all your team's questions.

Average Rating: 4.5/5.0

Total Reviews: 71

How Do G2 Users Rate Dashworks?

  • Understanding: 8.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.8/10)
  • Error Learning: 7.2/10 (Category avg: 8.2/10)

Who Is the Company Behind Dashworks?

  • Seller: HubSpot
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®
  • Ownership: NYSE:HUBS
  • Phone: +1.888.482.7768

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 28% Small

What Do G2 Reviewers Say About Dashworks?

AI-generated summary from verified user reviews

Pros
  • Users find Dashworks immediately useful for accessing information swiftly, enhancing productivity and training efforts effortlessly.
  • Users appreciate the ease of use of Dashworks, enabling quick setup and effective integration with existing systems.
  • Users appreciate the easy integrations of Dashworks, enabling seamless access across various platforms and enhancing operational efficiency.
  • Users value the seamless integrations of Dashworks, enhancing AI operationalization and overall team efficiency.
  • Users find Dashworks incredibly helpful for AI operationalization and quick access to relevant information.
Cons
  • Users face challenges with the search functionality, as it often provides irrelevant results or limited scope.
  • Users find the inefficient search functionality disappointing, as it provides unrelated information and lacks relevant results.
  • Users experience slow performance with Dashworks, noting delays in query responses and overlooked data in spreadsheets.
  • Users find the AI limitations frustrating, particularly with slow responses and redundant information instead of direct answers.
  • Users are frustrated by missing data in large spreadsheets and slow query responses impacting their efficiency.

What Are Recent G2 Reviews of Dashworks?

Alhena AI

Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands.

Average Rating: 4.9/5.0

Total Reviews: 35

How Do G2 Users Rate Alhena AI?

  • Understanding: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.7/10 (Category avg: 9.2/10)
  • Reliability: 9.4/10 (Category avg: 8.8/10)
  • Error Learning: 9.2/10 (Category avg: 8.2/10)

Who Is the Company Behind Alhena AI?

  • Seller: Alhena AI
  • Year Founded: 2022
  • HQ Location: Pleasanton, US
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 37% Medium

What Do G2 Reviewers Say About Alhena AI?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of Alhena AI, enhancing the overall experience and implementation ease.
  • Users appreciate the ease of use of Alhena AI, finding setup and integration simple and effective.
  • Users praise the easy setup of Alhena AI, enhancing their experience with quick integration and effective support.
  • Users appreciate the simplicity of the UX, making setup and training agents easy and effective.
  • Users value the intuitive design of Alhena AI, making training and conversation monitoring effortless and effective.
Cons
  • Users desire a deeper level of analysis for enhanced insights, seeking improvements in connection interpretations.

What Are Recent G2 Reviews of Alhena AI?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 438

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How Do G2 Users Rate Salesmsg?

  • Ease of Use: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®
  • Phone: 888-409-2298

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be highly user-friendly and intuitive, making communication seamless and convenient.
  • Users find easy communication with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
  • Users value the easy integration with HubSpot, enhancing their workflow for sending personalized SMS to customers.
  • Users love the seamless integration with HubSpot, enhancing communication and lead management effectively.
  • Users appreciate the responsive customer support of Salesmsg, noting their availability and genuine investment in user success.
Cons
  • Users wish for missing features like dark mode and large image support to enhance their Salesmsg experience.
  • Users face messaging issues with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
  • Users report sending issues with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
  • Users experience SMS delivery issues, leading to delays in message visibility and unexpected call notifications.
  • Users report slow loading in the mobile app, making it hard to efficiently send messages and attachments.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

ILUM

Ilum: A Data Platform Built by Data Engineers, for Data Engineers Ilum is a Data Lakehouse platform that unifies data management, distributed processing, analytics, and AI workflows for AI engineers, data engineers, data scientists, and analysts. It belongs to the Data Platform, Data Lakehouse, and Data Engineering software categories and supports flexible deployment across cloud, on-premise, and hybrid environments. Ilum enables technical teams to build, operate, and scale modern data infrastructure using open standards. It integrates tools for batch processing, stream processing, notebook-based exploration, workflow orchestration, and business intelligence, All In a Single Platform. Ilum supports modern open table formats like Delta Lake, Apache Iceberg, Apache Hudi, and Apache Paimon. It also offers native integration with Apache Spark and Trino for compute, with Apache Flink support currently in development. Key features include: - SQL Editor: Query Delta, Iceberg, Hudi, or Spark SQL with autocomplete, result previews, and metadata inspection. - Data Lineage & Catalog: Visualize data flow using OpenLineage and explore datasets through a searchable Data Catalog. - Notebook Integration: Use built-in Jupyter notebooks pre-wired to Spark, metadata, and your data environment for exploration or modeling. - Spark Job Management: Submit, monitor, and debug Spark jobs with integrated logs, metrics, scheduling, and a built-in Spark History Server. - Trino Support: Run federated queries across multiple data sources using Trino directly from within Ilum. - Declarative Pipelines: Define repeatable ETL and analytics pipelines, with dependency tracking and recovery logic. - Automatic ERD Diagrams: Instantly generate ER diagrams from schemas to aid in data understanding and onboarding. - ML Experimentation & Tracking: Includes MLflow for managing experiments, tracking parameters, metrics, and artifacts, fully integrated with notebooks and data pipelines to streamline model development workflows. - AI Integration & Deployment: Supports both classical ML and modern AI use cases, including GenAI workflows, vector search, and embedding-based applications. Models can be registered, versioned, and deployed for inference within declarative pipelines. - Built-in AI Agent Interface: Ilum integrates, providing a GPT-style interface to interact with your data, trigger pipelines, generate SQL, or explore metadata using natural language, bringing GenAI capabilities directly into your data platform. - BI Dashboards: Native support for Apache Superset, with JDBC integration for Tableau, Power BI, and other BI tools. Additional highlights: - Multi-Cluster Management: Connect multiple Spark or Kubernetes clusters to scale and isolate workloads. - Fine-Grained Access Control: LDAP, OAuth2, and Hydra integration for secure, role-based access. - Hybrid Ready: Designed to replace Databricks or Cloudera in environments where cloud adoption is partial, regulated, or not possible.

Average Rating: 4.9/5.0

Total Reviews: 23

How Do G2 Users Rate ILUM?

  • Understanding: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind ILUM?

  • Seller: Ilum
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Santa Fe, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 52% Large, 35% Medium

What Do G2 Reviewers Say About ILUM?

AI-generated summary from verified user reviews

Pros
  • Users praise ILUM for its ease of use, with a clean UI and quick deployment enhancing productivity and workflow.
  • Users praise ILUM for its seamless integration, user-friendly interface, and excellent customer support, streamlining data management effectively.
  • Users value the seamless integrations of ILUM, enhancing productivity by connecting various systems and streamlining workflows.
  • Users love the ease of setup with ILUM, noting quick deployments and user-friendly interfaces that enhance productivity.
  • Users value the easy integrations of ILUM, enhancing their data workflows and simplifying complex processes effortlessly.
Cons
  • Users note that the complex setup of ILUM can be challenging, requiring time and effort to configure properly.
  • Users note the difficult setup of ILUM, requiring experimentation and digging for advanced configurations and integrations.
  • Users note the steep learning curve for new users, though intuitive daily use improves after initial setup.
  • Users note that the UX could be improved with more intuitive navigation and clearer configuration options.
  • Users find ILUM's complexity in advanced configurations may require time and effort to fully navigate and optimize.

What Are Recent G2 Reviews of ILUM?

scite.ai

scite is an award-winning research tool that helps users better discover, understand, and evaluate research through Smart Citations. Smart Citations display the context of the citation and describe whether the article provides supporting or contrasting evidence.

Average Rating: 4.7/5.0

Total Reviews: 27

How Do G2 Users Rate scite.ai?

  • Understanding: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 9.2/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind scite.ai?

  • Seller: scite.ai
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Research, Higher Education
  • Company Size: 52% Small, 11% Large

What Do G2 Reviewers Say About scite.ai?

AI-generated summary from verified user reviews

Pros
  • Users find scite.ai's powerful literature review tools invaluable, enhancing efficiency and simplifying citation management in research.
  • Users find scite.ai to be incredibly easy to use, making literature reviews and finding references seamless and efficient.
  • Users highlight the impeccable accuracy of scite.ai, ensuring confidence in citation cross-checking and research integrity.
  • Users find scite.ai's efficiency transformative, significantly speeding up literature reviews and enhancing their writing process.
  • Users find scite.ai's helpfulness as a research assistant, enhancing their study quality and literature review efficiency.
Cons
  • Users find that scite.ai has a slow performance that can interrupt workflow and affect user experience.
  • Users find the interface slow and limited in capabilities, affecting their overall experience with scite.ai.
  • Users find context understanding lacking in scite.ai, leading to irrelevant responses and a need for greater accuracy in literature reviews.
  • Users experience poor response quality with scite.ai, often receiving generic answers and irrelevant information that disrupts workflow.
  • Users often face repetitive content issues with scite.ai, leading to frustration and inefficiency during research tasks.

What Are Recent G2 Reviews of scite.ai?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026