G2

Kris B.

Manager, Advanced Support

Mid-Market (51-1000 emp.)

1/10/2025

"Transformative Tool for Streamlined Support and Exceptional Client Satisfaction"

5/5

What do you like best about Dashworks?

Dashworks has been a game-changer for our support operations at Luxury Presence. As a company that serves a demanding clientele in the luxury real estate industry, maintaining efficiency and delivering exceptional customer satisfaction are non-negotiable. Dashworks has enabled us to streamline our processes, achieve a remarkable 96% CSAT, and empower our team with the tools they need to succeed. Review collected by and hosted on G2.com.

What do you dislike about Dashworks?

While the search functionality is powerful, there are occasional instances where results aren’t as precise as we’d like, requiring some manual digging. These are relatively minor challenges, and the Dashworks team has been responsive to feedback, so we’re hopeful for continued improvements. Overall, the pros far outweigh the cons! Review collected by and hosted on G2.com.

What problems is Dashworks solving and how is that benefiting you?

The platform’s ability to centralize knowledge and make it easily accessible to the team has been invaluable. With Dashworks, we’ve significantly reduced the time spent searching for information, which has improved case resolution times and allowed our team to focus on what matters most—delivering top-tier support. Review collected by and hosted on G2.com.