G2

Ryan K.

Sr. Director of Revenue Enablement

Mid-Market (51-1000 emp.)

9/16/2026

"A True Game Changer for Sales Enablement"

5/5

What do you like best about Letter AI?

It’s honestly hard to pick just one thing I like most about Letter AI. I’ve been using sales enablement platforms for about 15 years and have worked with many of the leading solutions on the market. About a year ago, we decided to take a chance on Letter AI because of its AI-forward approach, and it’s turned out to be an incredible platform. It feels like they really understood what an enablement team needs and built the product around those needs, while also creating meaningful value for sales productivity and helping accelerate sales cycles.

If I had to rank one thing above everything else, though, it would be the customer service. The Letter AI team is extremely responsive, proactive, and genuinely invested in our success. I’ve never experienced that level of dedication from a software provider. There’s a lot I value about Letter AI, but what stands out most is having a partner that’s truly committed to its customers. Review collected by and hosted on G2.com.

What do you dislike about Letter AI?

Honestly, I haven’t found much to dislike about Letter AI. Part of what makes it hard to point to a real downside is how quickly the team responds to customer feedback. They’re consistently releasing new features, listening closely to what customers are saying, and then actually acting on it.

When enough customers flag an issue or suggest an area for improvement, Letter AI seems to take it seriously, go back to the drawing board, and deliver an update surprisingly fast. With a lot of software platforms, you can end up disliking the same feature for years before anything changes. With Letter AI, it’s tough to stay frustrated for long when you can tell the team is actively listening and working to make things better. Review collected by and hosted on G2.com.

What problems is Letter AI solving and how is that benefiting you?

We’ve only been using Letter AI for a relatively short time, but it has already helped us solve several significant business problems. Most notably, it has largely addressed our content management challenges. We can get the most current, polished content into the hands of our sales team much faster, and they’re able to find and access that content far more easily.

The AI Agent is also helping our new hires learn faster and ramp up more quickly by giving them an intelligent resource they can rely on as they get to know the business. On the learning and development side, the AI Course Maker has been a game changer. Courses that previously took me two or three weeks to develop can now be built in a day.

Overall, the biggest benefit is the amount of time it gives back to our team while also improving how quickly information reaches our sellers. It’s an impressive piece of technology, and what’s even more exciting is that it keeps improving and evolving almost every day. Review collected by and hosted on G2.com.