It cuts through the robotic customer support mess. Instead of looping in useless menus, it actually grasps enterprise-level context, takes real actions, and resolves complex issues like a sharp human agent who already knows the playbook. Review collected by and hosted on G2.com.

It's inaccessible for smaller setups—pricing is steep, enterprise-focused, and opaque. It also demands a ton of heavy lifting: if your internal docs or APIs are a mess, it inherits the chaos, and dialing in exact human-handoff triggers takes tedious fine-tuning. Review collected by and hosted on G2.com.