![Eric C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric C.")
EC

Eric C.

Sr. Director, Support Experience

Mid-Market (51-1000 emp.)

9/25/2025

"Assembled was finally the one that nailed a true agile support AI chatbot product that will scale"

4.5/5

What do you like best about Assembled AI?

Assembled AI delivers a comprehensive AI platform that features a agent copilot product, automatic translations into mny languages, a slackbot version for internal use, multiple AI agents with different content, and a customer-facing bot. I love the possibilities with their advanced API integrations, which allow the bot to perform various actions, as well as an API that lets us embed the bot directly into our own product. The team demonstrates a strong commitment to understanding and meeting customer needs, working closely with us throughout the bot development process. And with their assistance the bot has been super easy to learn and get out the door. They consistently address new challenges and offer creative solutions. Their responsiveness and support have been invaluable. I genuinely appreciate the vision they are pursuing; it's refreshing to collaborate with a team so engaged with us, especially considering the complexity of our support operations. Review collected by and hosted on G2.com.

What do you dislike about Assembled AI?

I'm scraping the barrel here, but my only challenge with assembled is that we need to integrate to Zendesk, and there are some limitations needing to use the API Sunshine Conversations. Like knowing how long a wait time would be to get a live agent, or having more knowledge had this been a native product. Review collected by and hosted on G2.com.

What problems is Assembled AI solving and how is that benefiting you?

Patreon needed to modernize the support stack to set us up for scale. Additionally, it was important for us to supplement the training and knowledge of our expanding BPO team. Our support structure is complex, as we handle two types of support—Creator and Members. Assembled was able to help us address the challenge of ensuring the bot could identify which type of customer was reaching out. We also maintain both internal and external knowledge bases, and having an internal bot available for our agents proved to be very helpful from the start, especially for our BPO team and new agents. Review collected by and hosted on G2.com.

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4.8 out of 5 · Verified reviews from real users

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