Best AI Agents For Business Operations - Page 9

How Many AI Agents For Business Operations Products Does G2 Track?

Total Products under this Category: 2,160

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Sintra AI (+21.31%) - Among all products in this category, Sintra AI recorded the largest rating increase compared to last month

Last updated: September 30, 2026

How Does G2 Rank AI Agents For Business Operations Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 184,400+ Authentic Reviews
  • 2,160+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents For Business Operations

G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence

Highlighted products: Notion, Retell AI, ClickUp, Microsoft Copilot, Asana, Qualified, ServiceNow AI Agents, and SOCi.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=notion&focus%5B%5D=retell-ai&focus%5B%5D=clickup&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=asana&focus%5B%5D=qualified&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=soci)

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Certainly?

  • Seller: Certainly Group ApS
  • Year Founded: 2017
  • HQ Location: Copenhagen , Capital Region
  • Twitter: @Certainly_io
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Eloquens

Eloquens AI is an autonomous email agent built for customer support teams, shared inboxes, and any business where inbound email volume is outpacing the team's capacity to respond. Most tools help you write emails faster. Eloquens does something different: it takes over your inbound inbox. It reads customer messages, understands what's being asked, searches your knowledge base for the right answer, and sends the reply. In your brand voice, in 160+ languages, in under five minutes, 24/7. Your team only sees the edge cases that truly need a human. If AI drafting tools are power steering for your inbox, Eloquens is self-driving mode. It takes the wheel. Here's what that looks like in practice. Your support team gets 500 emails a day. 350 of them are routine: order status, refund policies, how-to questions, password resets. Your team answers them the same way every time. Eloquens handles those 350 autonomously, grounded entirely in your uploaded documents, FAQs, and approved Q&A pairs. No hallucinations, no speculative answers. Your team handles the 150 that genuinely need them. Three things make this possible that you won't find elsewhere: First, a self-learning engine called Knowledge In the Loop. When Eloquens encounters a question it can't confidently answer, it escalates to a human. When that human responds, Eloquens learns from the answer, generates a Q&A pair, and handles it next time. Patent-pending. The system gets smarter every day without manual retraining. Second, you control the automation level. Start in draft mode where nothing sends without your approval. See every response, build trust. When you're confident, switch to intelligent response mode where the AI decides per email whether to auto-send or draft for review. You set the rules. You expand autonomy at your pace. Third, every reply is grounded in your knowledge base only. Eloquens does not pull from the open internet. If it doesn't have a confident answer, it does not respond. It escalates. That's architecturally different from general-purpose AI tools that always generate something. IgniteTech's own deployment achieved a 70% reduction in response time for customer inquiries. The platform responds in under 5 minutes and is more than 90% cheaper than a human agent. Connects to Gmail, Microsoft 365, and Kerio Connect. HubSpot and Salesforce work out of the box for CRM tracking. Knowledge sources include Google Drive, OneDrive, Zendesk, and Kayako, with MCP connections for additional tools. CASA verified by Google, SOC 2 and ISO 27001 compliant hosting on AWS, GDPR, CCPA, and HIPAA compliance support, EU and US data residency. Your data is never used to train AI models. Used by customer support and success teams, global sales, HR, healthcare, MSPs, logistics, municipalities, and venue management, anywhere inbound email volume is high, multilingual, or both. 30-day free trial on the Solo plan. No credit card required. You can also email Eloquens directly at ella.quinn@eloquens.ai to see it respond in real time.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Eloquens?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Eloquens?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Eloquens?

Growstack INC

Unleash unprecedented growth and dominate your market with Growstack, the revolutionary AI-powered go-to-market (GTM) platform. In today's competitive landscape, a fragmented toolkit and manual processes create productivity bottlenecks that stifle growth. Sales teams are bogged down by administrative tasks, while marketing and customer success operate in silos. Growstack shatters these barriers, unifying your sales, marketing, and customer success workflows into a single, intelligent ecosystem designed to deliver a boost in productivity. Our platform is engineered for businesses that demand efficiency and strategic automation. At the core of Growstack are pre-built AI agents that act as your virtual assistants, automating critical GTM operations. Imagine effortlessly automating up to 70% of the buyer's journey, from smart outbound engagement and lead nurturing to hyper-personalized, multi-channel interactions that can lift conversions by up to 32%. Growstack’s AI-driven solutions are designed to help you target the right customers with precision,eliminate repetitive tasks, and foster seamless collaboration. Supercharge your content strategy with our advanced content automation tools. Move beyond creative blocks with an AI Content Wizard, AI-powered templates, and a smart social media planner. Generate high-quality, SEO-optimized content—from blogs and videos to social media carousels—based on trending topics and competitor insights. Our platform streamlines the entire content lifecycle, from ideation and creation to automated publishing and performance analysis. This allows you to scale your content marketing efforts, enhance your online visibility, and consistently engage your audience without the heavy lifting. Growstack is more than just a SaaS product; it's a strategic partner in your growth. By leveraging our no-code AI workflow builder, you can customize processes to fit your unique needs without any technical expertise. Whether you're a startup, a small business, or a large enterprise, our platform provides the tools to automate routine tasks like data entry and lead management, freeing up your team to focus on innovation and high-impact activities. Experience a smarter way to scale your business and achieve your revenue goals with Growstack's integrated, AI-driven GTM platform.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Growstack INC?

  • Personalization: 8.9/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Growstack INC?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Growstack INC?

AI-generated summary from verified user reviews

Pros
  • Users commend Growstack for their reliable partnership and focus on sustainable business growth during critical early phases.
  • Users value the supportive customer support from Growstack, finding it essential for simplifying their workflows and lead conversion.
  • Users praise the ease of use of Growstack, simplifying workflows and enhancing lead conversion effectively.
  • Users appreciate Growstack's thoughtful and responsive partnership, fostering growth while capturing the right tone and intent.
  • Users appreciate the commitment to customer engagement from Growstack, feeling like true partners in their success.

What Are Recent G2 Reviews of Growstack INC?

ihiring.ai

ihiring.ai is a powerful end-to-end dynamic human like AI two-way Video Interview, hiring automation, talent assessment platform designed to revolutionize recruitment and hiring for businesses of all sizes along with talent management under one roof. Powered by advanced artificial intelligence and machine learning, it streamlines every stage of hiring and talent management process along with candidate ranking to AI-led interviews and unbiased evaluations eliminating the inefficiencies of traditional recruitment. At its core, ihiring.ai features "SAM", the Human-like AI Interviewer, which is capable of conducting 1000+ dynamic video interviews simultaneously every day. SAM thinks, asks counter follow up questions, records, analyzes, and evaluates candidates core and key skills in real time, detecting anomalies such as impersonation, suspicious actions during interview, or use of unauthorized 3rd party help, ensuring complete hiring integrity. This automation not only reduces the time to hire but also removes human bias, allowing decisions to be made purely on skills and competencies. What sets ihiring.ai apart is its adaptive intelligence. It analyzes candidate behavior, uncovers key qualities beyond the resume, and uses conversational AI techniques to help candidates feel at ease during high-pressure, scenario-based questions. The platform’s scalable infrastructure supports high-volume recruitment without the scheduling bottlenecks common in traditional methods. HR teams, staffing agencies, and growing businesses can assess a vast pool of applicants in few hours effortlessly, focusing only on the most qualified candidates identified through advanced AI/ML-driven video interview and scoring. Beyond interviews, ihiring.ai integrates seamlessly with applicant tracking systems (ATS) and reporting tools, delivering actionable insights for data-driven decision-making within existing workflows. Its advanced algorithms evaluate candidates’ core analytical skills, thought process, communication and articulation style, and behavioral cues providing a holistic view of each applicant’s suitability and working style. Whether you are a startup scaling your workforce, a staffing/recruiting firm managing multiple clients, or an tech/non-tech enterprise optimizing its hiring funnel, ihiring.ai transforms recruitment into a faster, fairer, and smarter process. The result is reduced costs, better quality hires, and a streamlined path to securing top talent with all in one powerful platform and allowing your HR, TA, and hiring teams to focus on other critical priorities instead of spending time and energy screening and interviewing each candidate manually.

Average Rating: 4.9/5.0

Total Reviews: 14

How Do G2 Users Rate ihiring.ai?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.7/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ihiring.ai?

  • Seller: ihiring
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • Twitter: @ihiring_ai
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Large, 25% Medium

What Do G2 Reviewers Say About ihiring.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ihiring.ai, enjoying effortless scheduling and a smooth interview experience.
  • Users appreciate the realistic and supportive AI interview experience offered by ihiring.ai, making interviews comfortable and efficient.
  • Users find the interview experience with AI interviewer "SAM" smooth and engaging, resembling a real human interaction.
  • Users appreciate the realistic and conversational AI interview experience with instant feedback and flexible scheduling options.
  • Users appreciate the scheduling ease of ihiring.ai, which streamlines interview arrangements and enhances the overall experience.

What Are Recent G2 Reviews of ihiring.ai?

Mihu AI

Mihu AI is an omnichannel AI agent platform where AI agents and human teams can work together across voice, WhatsApp, SMS, email, and other customer communication channels. Businesses can build AI agents for sales, customer support, appointment booking, lead qualification, outbound campaigns, and operational workflows — while connecting them with existing CRM, telephony, and business systems. Unlike traditional AI automation that simply hands a conversation off to a human when something goes wrong, Mihu supports true hybrid operations. AI agents and human agents can work within the same customer journey, share queues and conversations, and dynamically take over based on sentiment, SLA, business rules, working hours, or team availability. With Mihu, teams can: * Build AI voice and messaging agents * Run AI and human agents together in the same operation * Share conversations, queues, and customer context between AI and teams * Route conversations dynamically between AI and humans * Connect phone, WhatsApp, SMS, email, and other channels * Automate inbound and outbound customer interactions * Integrate with CRMs, APIs, and internal systems * Train agents using business knowledge, websites, files, and URLs * Monitor conversations, analytics, quality, and business outcomes * Test agents with simulations before deployment * Manage agents programmatically through API, CLI, and MCP Mihu gives businesses a new way to operate customer-facing teams: AI when it makes sense, humans when they matter, and both working together as one workforce.

Average Rating: 4.9/5.0

Total Reviews: 7

How Do G2 Users Rate Mihu AI?

  • Personalization: 9.4/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Mihu AI?

  • Seller: Mihu AI
  • Year Founded: 2024
  • HQ Location: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 86% Small, 14% Medium

What Do G2 Reviewers Say About Mihu AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of MindHunters AI, enabling quick setup and smooth integration without coding.
  • Users value the effortless customer engagement capabilities of MindHunters AI, enhancing both inbound and outbound connections.
  • Users highlight the ease of use and powerful integrations of MindHunters AI for effective lead engagement.
  • Users find the setup process incredibly easy, with seamless integration and swift deployment for effective lead engagement.
  • Users highlight the automation capabilities of MindHunters AI, seamlessly enhancing lead engagement and overall efficiency.
Cons
  • Users find the multiagent collaboration limitations hinder effective coordination and workflow management on MindHunters AI.
  • Users find the complex configuration a bit overwhelming initially, though MindHunters support is helpful for questions.
  • Users find the multiagent collaboration aspect of MindHunters AI to be limited and in need of improvement.
  • Users find the limited multiagent collaboration features hinder effective coordination and workflow management within teams.
  • Users highlight long wait times for AI agent responses during dialogues, affecting the overall user experience.

What Are Recent G2 Reviews of Mihu AI?

My AskAI

My AskAI is the most affordable AI customer service agent, integrated into your existing help desk (Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias) and available 24/7 to give instant answers to your customers. Set up in minutes, without the need for developers and trained on your help center, knowledge base, website and live customer data, the AI agent ensures your customers always have an answer to their questions. If it can't answer it will pass them over to your (human) team, giving the best of both worlds and increasing customer satisfaction and retention. • >5x cheaper than native AI solutions, at $0.10 per ticket, but with comparable (often better) answer quality and performance. • Improve your AI agent's performance over time through automatic self-learning. • Fully customize and control your AI agent's brand and tone of voice with configurable guidance that also lets you set up custom scenarios for handovers. • Set up AI tasks to allow your AI agent to autonomously perform complex actions like refunds, KYC, seat management, address changes and more. • Use the AI agent internally, without responding directly to customers, with AI-generated internal/private notes or via our copilot extension. On average 75% of conversations are resolved directly by our AI agents across a range of hundreds of eCommerce, SaaS and marketplace platforms and businesses, saving thousands of hours of support time that can be better spent providing service in the more complex cases. Reduce your support requests, overnight, with My AskAI.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate My AskAI?

  • Personalization: 9.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)

Who Is the Company Behind My AskAI?

  • Seller: My AskAI
  • Year Founded: 2022
  • HQ Location: London, UK
  • Twitter: @usemyaskai
    515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Small, 43% Medium

What Do G2 Reviewers Say About My AskAI?

AI-generated summary from verified user reviews

Pros
  • Users commend the easy onboarding and powerful integrations of My AskAI, enhancing customer support efficiency significantly.
  • Users commend the ease of use of My AskAI, highlighting its quick setup and intuitive integration with other platforms.
  • Users value the time-saving capabilities of My AskAI, simplifying customer support and enhancing efficiency for teams.
  • Users find the easy setup of My AskAI convenient, enhancing customer support seamlessly with minimal effort.
  • Users find My AskAI incredibly helpful for easy onboarding and effective integration into workflows, enhancing overall productivity.
Cons
  • Users face limitations in AI capabilities, including issues with screenshot reading and email response accuracy.
  • Users find the inaccuracy in responses frustrating, impacting reliability and effectiveness in communication.
  • Users find the learning curve steep, especially when dealing with advanced setups and integrations for non-tech users.
  • Users find the cost structure confusing and prohibitive, especially for startups needing more affordable options.
  • Users find the high costs of My AskAI's plans, especially for branding removal, off-putting and limiting for smaller teams.

What Are Recent G2 Reviews of My AskAI?

Quivly AI

AI workforce for post-sales teams. AI agents that unify every customer signal into actionable intelligence. And then act on it to manage and grow your customers effectively.

Average Rating: 4.9/5.0

Total Reviews: 8

How Do G2 Users Rate Quivly AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Quivly AI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Quivly AI?

Rippit

Launch Agent Apps on Your Customer Conversations Rippit connects to your support, chat, and voice platforms to pull in all of your customer conversations and analyze 100% of them—not a sample or summary. Ask questions in plain English, and Rippit reads every relevant conversation to provide answers backed by your customers' own words. For example: "Why did CSAT drop in chat last week?" "What percentage of our tickets are avoidable, and what's causing them?" "Which accounts are showing frustration or comparing us to competitors?" Rippit also lets you deploy AI agents on your conversation data. Describe a complex task in plain English, and the agent runs it autonomously on an ongoing basis—flagging churn risk before renewal, tagging every conversation against your taxonomy, tracking the product gaps driving preventable volume, and reporting on them weekly. Key Features One-click integrations with the tools where your conversations already live. Generous free tier with no credit card required to try. Every conversation analyzed in full—100% of your data. Ask any question in plain English and get answers backed by verbatim customer quotes. Deploy AI agents in plain English to perform complex, long-running autonomous tasks on your conversations. Automatically surface themes, root causes, and churn signals as new conversations come in. Use Rippit directly inside Claude, ChatGPT, and other LLMs. Connect MCP servers to bring help articles and other context into your analysis. This should render much more cleanly in that G2 field because it relies only on paragraph breaks, rather than bullet formatting that G2 may strip or mangle.

Average Rating: 4.6/5.0

Total Reviews: 25

How Do G2 Users Rate Rippit?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Rippit?

  • Seller: Rippit
  • Company Website:
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 80% Medium, 8% Large

What Are Recent G2 Reviews of Rippit?

SalesMonk

SalesMonk is a GTM revenue platform that turns anonymous website traffic into qualified sales meetings by combining visitor de-anonymization, intent tracking, and AI-powered agents. It identifies which companies are on your site in real time, analyzes their behavior and buying intent, and then uses intelligent chat/voice workflows to answer product, pricing, and implementation questions, qualify using BANT/MEDDIC-style logic, and book meetings directly to your reps’ calendars. Designed for B2B SaaS and ABM motions, SalesMonk helps marketing capture the 97% of visitors who never fill forms, gives sales a live feed of high-intent accounts on the site, and creates an always-on, inbound‑led outbound engine that drives more pipeline from existing traffic. See what we offer, visit: SalesMonk.ai

Average Rating: 4.8/5.0

Total Reviews: 15

How Do G2 Users Rate SalesMonk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)

Who Is the Company Behind SalesMonk?

  • Seller: SalesMonk
  • HQ Location: Delaware, US
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®
  • Ownership: Tanuj Mendiratta
  • Phone: +919096097030

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 44% Small, 31% Medium

What Do G2 Reviewers Say About SalesMonk?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of SalesMonk, enhancing engagement and streamlining lead management effectively.
  • Users value the automation of lead engagement in SalesMonk, enhancing efficiency and improving conversion rates.
  • Users value the conversational management features of SalesMonk, enhancing efficiency and lead engagement significantly.
  • Users find SalesMonk extremely helpful for automating lead engagement and improving response rates effectively.
  • Users value the automation of lead engagement in SalesMonk, enhancing efficiency and increasing conversion rates.
Cons
  • Users highlight dependency issues with SalesMonk, as it may reduce necessary human interaction and personalization.
  • Users express concerns about usage limitations, including lack of MCP server and dependence on automation for high-value leads.
  • Users find that the AI limitations can lead to a less personal experience, especially for high-value leads.
  • Users find the complex configuration of SalesMonk challenging, often requiring significant time and effort to set up.
  • Users feel the cost can seem high for low lead volumes, impacting overall value and accessibility.

What Are Recent G2 Reviews of SalesMonk?

SearchUnify

SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises.

Average Rating: 4.5/5.0

Total Reviews: 118

How Do G2 Users Rate SearchUnify?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)

Who Is the Company Behind SearchUnify?

  • Seller: Grazitti Interactive
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Panchkula, IN
  • Twitter: @Grazitti
    3,572 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,446 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Large, 47% Medium

What Do G2 Reviewers Say About SearchUnify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless unified search experience of SearchUnify, making information easily accessible across platforms.
  • Users commend SearchUnify's exceptional customer support, noting their responsiveness and commitment to meeting unique needs effectively.
  • Users appreciate the exceptional results from SearchUnify, experiencing improved search capabilities and valuable analytics insights.
  • Users value the helpful support team of SearchUnify, enhancing collaboration and addressing unique needs effectively.
  • Users appreciate the ease of use of SearchUnify, benefiting from seamless integrations and responsive support.
Cons
  • Users find the search functionality lacking, wishing for better accuracy, image recognition, and alternative suggestions.
  • Users find the learning difficulty challenging due to needing training and adapting to new features.
  • Users feel there is room for improvement in analytics features, as data management can be overwhelming and cumbersome.
  • Users note the required expertise for SearchUnify is significant, complicating implementation and extending ramp-up time.
  • Users feel the understanding issues with search result rankings can hinder effective use of SearchUnify.

What Are Recent G2 Reviews of SearchUnify?

What Are G2 Users Discussing About SearchUnify?

Sumo Logic

Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM

Average Rating: 4.3/5.0

Total Reviews: 405

How Do G2 Users Rate Sumo Logic?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Sumo Logic?

  • Seller: Sumo Logic
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Redwood City, CA
  • Twitter: @SumoLogic
    6,542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    824 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Medium, 38% Large

What Do G2 Reviewers Say About Sumo Logic?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use in Sumo Logic, citing its simple query language and intuitive configurations.
  • Users value the ease of searching and configuring logs with Sumo Logic, enhancing their monitoring and tracing efficiency.
  • Users appreciate the Comprehensive Continuous Intelligence feature of Sumo Logic for transforming data into actionable insights quickly.
  • Users value the powerful visual insights and efficient log management capabilities of Sumo Logic for fast resolution.
  • Users value the real-time monitoring capabilities of Sumo Logic, enjoying swift insights and effective data management.
Cons
  • Users find Sumo Logic expensive, prompting concerns about whether its value justifies the high pricing.
  • Users find the difficult learning curve of Sumo Logic challenging, requiring significant time to become proficient.
  • Users face a steep learning curve with Sumo Logic, requiring significant time to master its features and query language.
  • Users face a steep learning curve with Sumo Logic, requiring significant time to master complex features and queries.
  • Users experience slow performance with Sumo Logic, facing delays in alerting and a cumbersome user interface.

What Are Recent G2 Reviews of Sumo Logic?

What Are G2 Users Discussing About Sumo Logic?

Terret.ai

Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret.

Average Rating: 4.4/5.0

Total Reviews: 611

How Do G2 Users Rate Terret.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Terret.ai?

  • Seller: Terret
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Santa Clara, US
  • Twitter: @terret_ai
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Enterprise Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 32% Large

What Do G2 Reviewers Say About Terret.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the forecasting ease of Terret.ai, allowing clear overviews and seamless integration with Salesforce.
  • Users praise the powerful analytics of Terret.ai, highlighting quick-loading screens and customizable views for effective decision-making.
  • Users value the efficiency of Terret.ai, significantly enhancing productivity and streamlining forecasting processes.
  • Users value the easy access to comprehensive business insights through a single, well-organized dashboard.
  • Users appreciate the seamless integration with SFDC, enhancing CRM data accessibility and boosting efficiency in updates.
Cons
  • Users report connectivity issues and lag when integrating Terret.ai with Salesforce, hindering their experience.
  • Users find the integration issues with Salesforce to be tedious, impacting the overall synchronization experience.
  • Users find forecasting issues challenging due to the lack of hierarchy forecasting and clean Salesforce data integration.
  • Users find the reporting insufficient, lacking flexibility for tracking and viewing forecasts in multiple currencies effectively.
  • Users find the difficult reporting features of Terret.ai limit flexibility and complicate tracking forecast accuracy.

What Are Recent G2 Reviews of Terret.ai?

What Are G2 Users Discussing About Terret.ai?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 171

How Do G2 Users Rate Ada?

  • Personalization: 8.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.1/10 (Category avg: 8.9/10)
  • Route To Human: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Ada?

  • Seller: ADA SUPPORT, INC.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Toronto, Ontario
  • Twitter: @ada_cx
    1,943 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Cognigy.AI

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Cognigy.AI?

  • Personalization: 9.7/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.7/10 (Category avg: 8.9/10)
  • Route To Human: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Cognigy.AI?

  • Seller: Cognigy.AI
  • Year Founded: 2016
  • HQ Location: Düsseldorf, North Rhine-Westphalia
  • Twitter: @cognigy
    927 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    376 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 38% Large, 31% Small

What Do G2 Reviewers Say About Cognigy.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Cognigy.AI, enabling seamless chatbot creation with numerous integrated tools.
  • Users praise the ease of use and extensive tools of Cognigy.AI for seamless chatbot development.
  • Users value the efficiency of Cognigy.AI, enabling quick learning and fast solution building without coding knowledge.
  • Users appreciate the wide range of features in Cognigy.AI, finding it easy to use and versatile.
  • Users appreciate the powerful analytics tools in Cognigy.AI, which enhance both customer and agent experiences effectively.
Cons
  • Users note the limited analytical possibilities and lack of advanced chat flow features in Cognigy.AI.
  • Users find limited analytical capabilities in Cognigy.AI, hindering the creation of advanced chat flows.
  • Users report limited analytical possibilities and fewer options for advanced chat flow customization in Cognigy.AI.
  • Users enjoy Cognigy.AI overall, but note that it lacks support for extensive workflows, limiting its functionality.
  • Users experience limited analytical possibilities with Cognigy.AI, hindering advanced chat flow capabilities and overall effectiveness.

What Are Recent G2 Reviews of Cognigy.AI?

What Are G2 Users Discussing About Cognigy.AI?

Composio

Composio is the leading platform for AI Agent Function Calling, Integrations, and Authentication to help developers build, integrate, and scale AI agents seamlessly. With advanced function-calling infrastructure, support for over 250+ third-party integrations, and robust authentication solutions, Composio enables teams to unlock the full potential of AI agents while simplifying complex workflows. Whether you're developing task automation tools, dynamic data pipelines, or conversational bots, Composio provides the essential building blocks for success. With Composio, teams can: - Improved Function Calling: Enable agents to dynamically interact with tools and APIs, executing complex workflows with precision. Composio's advanced function-calling infrastructure achieves up to 30% more accuracy and efficiency, a level of performance that is otherwise difficult to attain. - Integrate Seamlessly: Easily connect to 250+ APIs and third-party tools, eliminating the need for custom-built integrations. - Authentication management for Agents: Manage secure and efficient access for AI agents with our purpose-built authentication infrastructure (Agent Auth). - Streamline Development: Focus on innovation while Composio handles the plumbing for tool interoperability and agent scalability. Scale with Confidence: Deploy agents optimized for real-world use cases, ensuring reliability, performance, and growth.

Average Rating: 4.9/5.0

Total Reviews: 7

Who Is the Company Behind Composio?

  • Seller: Composio
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 71% Small, 43% Large

What Do G2 Reviewers Say About Composio?

AI-generated summary from verified user reviews

Pros
  • Users benefit from easy integrations with Composio, streamlining application connections and simplifying user authentication.
  • Users find Composio's ease of use remarkable, simplifying integrations and user management effortlessly.
  • Users find Composio time-saving, enabling quick integration and hassle-free management of essential applications.
  • Users commend the great customer support of Composio, enhancing their overall experience with the platform.
  • Users value the excellent customer support of Composio, enhancing their overall experience with the platform.
Cons
  • Users find the initial complexity of advanced features challenging, especially for novice developers during setup.
  • Users find the learning curve steep for novice developers, making initial use somewhat overwhelming despite overall software benefits.
  • Users find the poor documentation of Composio challenging, leading to confusion and reliance on support for clarification.
  • Users find the difficult learning curve of Composio challenging for novice developers during initial usage.
  • Users have found missing features in Composio, but the team is responsive and promises to implement them soon.

What Are Recent G2 Reviews of Composio?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated July 21, 2026