Best AI Agents For Business Operations - Page 3

How Many AI Agents For Business Operations Products Does G2 Track?

Total Products under this Category: 2,094

Category Stats (Sep 2026)

  • Average Rating: 4.6/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Frontier (+4.68%) - Among all products in this category, Frontier recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Agents For Business Operations Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 183,900+ Authentic Reviews
  • 2,094+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents For Business Operations

G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence

Highlighted products: Notion, ClickUp, Retell AI, Microsoft Copilot, Qualified, ServiceNow AI Agents, SOCi, and Asana.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=retell-ai&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=qualified&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=soci&focus%5B%5D=asana)

viktor.com

Viktor is an AI employee that lives in Slack and Microsoft Teams. AI for the rest of us. Most AI tools wait for a prompt, answer in a chat window, then forget everything. Viktor is different. He works where your team already works, connects to 3,200+ business tools, learns how your company operates, and actually does the work: pulling reports, managing ad campaigns, building dashboards, researching leads, automating workflows, and shipping code. You talk to him like a teammate. He gets smarter about your business every day. What Viktor does - Works across your entire stack in one message. Pull Meta Ads data, analyze it, update Notion, and open a Linear issue, all from a single Slack or Teams message. - Acts proactively, not reactively. Viktor watches how your team works, flags issues before you ask (SSL problems, page-indexing gaps, ad spend drift), and suggests automations on his own. - Runs scheduled work 24/7. Daily metrics digests, weekly audits, monthly reconciliations, all running autonomously. - Delivers real, professional output. Board-ready PDFs, Excel models, and slide decks with real charts and tables, not walls of text. - Builds and ships software. Viktor clones repos, opens pull requests, triages bugs, and deploys full web apps (dashboards, portals, internal tools) from a single message. - Remembers your company. Persistent memory means he retains past decisions, team preferences, and processes across every conversation. Who Viktor is for Founders, operators, and teams who need analyst, operations, marketing, and engineering capacity but cannot hire for every gap. Viktor speaks marketing, SEO, finance, ops, and engineering, a combination that is impossible to hire for in one person. He scales from a two-person startup to growing companies that need shared context across the whole team. Integrations 3,200+ tools including Stripe, HubSpot, Meta Ads, Google Ads, PostHog, Linear, Notion, GitHub, and Salesforce. If a connection does not exist yet, Viktor can build one. Security and compliance SOC 2 compliant, GDPR aligned, CCPA compliant, and CASA Tier 3 certified. Sensitive actions run through an approval flow, so your team stays in control. Getting started Add Viktor to your Slack or Microsoft Teams workspace in one click and start working. Get Started for Free at viktor.com.

Average Rating: 4.9/5.0

Total Reviews: 57

How Do G2 Users Rate viktor.com?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 9.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)

Who Is the Company Behind viktor.com?

  • Seller: Viktor.com
  • Company Website:
  • Year Founded: 2026
  • HQ Location: United States
  • Twitter: @viktor__com
    4,560 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of viktor.com?

Devin AI

From migrating millions of files to fixing thousands of lint errors, Devin can clear your backlog, modernize your codebase, and help you build more.

Average Rating: 4.3/5.0

Total Reviews: 84

How Do G2 Users Rate Devin AI?

  • Personalization: 9.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.5/10 (Category avg: 8.9/10)
  • Route To Human: 9.2/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Devin AI?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 25% Medium

What Do G2 Reviewers Say About Devin AI?

AI-generated summary from verified user reviews

Cons
  • Users experience complexity issues with Devin AI, particularly due to its overreaching changes and session reliability problems.
  • Users express frustration with feature issues as Devin overreaches in code changes and struggles with session reliability.
  • Users often experience slow performance with Devin AI, especially during extended sessions, leading to frustration and inefficiency.
  • Users report issues with software bugs causing unexpected code changes, leading to frustration and extra review time.

What Are Recent G2 Reviews of Devin AI?

Verint Copilot Bots

Verint Copilot Bots automate agent workflows in real time to reduce manual effort and support more efficient customer interactions. Each Copilot Bot focuses on automating a specific task to reduce agent workload. The Copilot Bots include: Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant. These bots help preserve context across handoffs, surface summarized knowledge, provide real-time coaching, automate after-call work, and complete customer transactions on the agent's behalf They integrate with existing contact center workflows, enabling organizations to deploy individual bots, validate outcomes, and scale based on business requirements.

Average Rating: 4.6/5.0

Total Reviews: 24

How Do G2 Users Rate Verint Copilot Bots?

  • Personalization: 9.6/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)

Who Is the Company Behind Verint Copilot Bots?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 46% Large, 33% Small

What Are Recent G2 Reviews of Verint Copilot Bots?

Dust

Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.

Average Rating: 4.6/5.0

Total Reviews: 87

How Do G2 Users Rate Dust?

  • Personalization: 9.7/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.5/10 (Category avg: 8.9/10)
  • Route To Human: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Dust?

  • Seller: Dust
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • Twitter: @DustHQ
    11,894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Medium, 33% Small

What Do G2 Reviewers Say About Dust?

AI-generated summary from verified user reviews

Pros
  • Users love the ability to build personalized assistants, enhancing their productivity and AI utilization effectively.
  • Users love the easy customization of AI agents in Dust, enhancing collaboration while ensuring data security.
  • Users appreciate the user-friendly interface of Dust, which makes creating and customizing AI agents straightforward and efficient.
  • Users value the flexibility of Dust, enabling easy customization and collaboration while ensuring data privacy.
  • Users value Dust for its user-friendly interface, enabling easy creation and secure management of AI agents.

What Are Recent G2 Reviews of Dust?

ZoomMate

ZoomMate is an AI workspace integrated into Zoom Workplace, designed to enhance productivity by transforming discussions into actionable outcomes. This innovative solution serves as a personal AI teammate that comprehensively understands, learns from, and acts on your daily tasks. By bridging the gap between conversation and execution, ZoomMate ensures that the decisions made during meetings and chats are effectively followed through, allowing users to focus on their core responsibilities. The target audience for ZoomMate includes professionals and teams who rely on collaborative tools to manage their workflows. Whether in corporate environments, remote teams, or educational institutions, users benefit from a seamless integration of AI capabilities into their existing Zoom ecosystem. ZoomMate is particularly useful for individuals who often find themselves juggling multiple tasks and tools, as it streamlines the process of tracking and completing work initiated during discussions. One of the standout features of ZoomMate is its ability to operate within the context of ongoing conversations. Unlike traditional AI assistants that require users to input specific commands, ZoomMate actively engages in the workflow by understanding the nuances of discussions and identifying next steps without needing explicit instructions. This proactive approach not only saves time but also reduces the cognitive load on users, allowing them to concentrate on strategic decision-making rather than administrative follow-ups. Additionally, ZoomMate consolidates various functions into a single platform, eliminating the need for multiple applications and licenses. This integration enhances data security by keeping sensitive information within the Zoom environment, reducing the risk associated with using disparate tools. The orchestration capabilities of ZoomMate allow it to manage tasks across different systems, ensuring that all team members are aligned and informed about project developments. In essence, ZoomMate redefines how teams collaborate and execute tasks by embedding AI directly into the workflow. Its unique ability to learn from interactions and provide context-aware assistance makes it a valuable asset for any organization looking to enhance productivity and streamline operations. By focusing on the follow-through of conversations, ZoomMate empowers users to achieve their goals more efficiently, transforming meetings into tangible results.

Average Rating: 4.6/5.0

Total Reviews: 258

How Do G2 Users Rate ZoomMate?

  • Personalization: 8.9/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.9/10 (Category avg: 8.9/10)
  • Route To Human: 8.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind ZoomMate?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Small, 35% Medium

What Do G2 Reviewers Say About ZoomMate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ZoomMate, appreciating its intuitive setup and user-friendly interface for efficient meetings.
  • Users value the ease of use of Zoom AI Companion, enhancing productivity and simplifying meeting management.
  • Users find the ease of use of Zoom AI Companion invaluable for improving productivity and enhancing team communication.
  • Users find the AI Companion's meeting minute recording invaluable for enhancing productivity and streamlining communication.
  • Users find the efficiency of ZoomMate impressive, saving time and streamlining tasks effortlessly during meetings.
Cons
  • Users are frustrated by the missing features in ZoomMate, affecting functionality and usability during important tasks.
  • Users note that the transcription accuracy needs improvement, particularly for multi-language calls affecting meeting summaries' utility.
  • Users express frustration over the limited features of ZoomMate, which restricts functionality and often requires third-party tools.
  • Users express concern over accuracy issues with ZoomMate's transcription and summaries, particularly in multilingual contexts.
  • Users face Zoom issues like limited meeting duration, connectivity problems, and difficulties with chat tracking and AI transcription.

What Are Recent G2 Reviews of ZoomMate?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 284

How Do G2 Users Rate SalesCaptain?

  • Personalization: 7.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 6.7/10 (Category avg: 8.9/10)
  • Route To Human: 6.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,908

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How Do G2 Users Rate HubSpot Service Hub?

  • Personalization: 9.1/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.0/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
  • Users appreciate the user-friendly ticketing management of HubSpot Service Hub, enhancing efficiency and customer satisfaction.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.
  • Users experience ticketing issues due to limited merging features and slower response times compared to other helpdesk solutions.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

Bizagi

Bizagi is an enterprise platform for business orchestration and AI automation, enabling organizations to design, automate, and run complex end-to-end processes that bring together people, AI agents, systems, and data. Unlike point AI tools, Bizagi is the operational layer where AI, processes, and enterprise systems work together: governed, auditable, and production-ready. Built on more than two decades of enterprise process expertise, Bizagi brings the depth of operational knowledge that newer AI platforms simply have not had time to develop. That foundation is what makes Bizagi's AI story credible where others are still experimental. Bizagi's native AI capabilities are built directly into the platform. AI Agents are reusable, GenAI-powered assistants configured in the AI Hub, capable of content generation, document analysis, classification, summarization, and more. They can be invoked from processes, interfaces, or other agents, and integrate via connectors and Model Context Protocol to reach internal and external systems. AI Workers automate repetitive tasks inside forms and workflows by analyzing rules, field history, and process context, operating in supervised or more autonomous modes and improving through reinforcement learning. Ask Ada, Bizagi's conversational analytics assistant, lets users query business data in natural language and receive answers, charts, and insights, all within Bizagi's role and permission model and grounded in both process data and enterprise documents through a built-in RAG knowledge layer. Governance is central, not optional. Bizagi runs on Microsoft Azure with Private OpenAI integration, keeping sensitive data within a secure perimeter. AI features require deliberate configuration and deployment. Generative AI capabilities are intentionally built into workflows rather than casually enabled, and Data Domains, Personas, and Bizagi's role model control precisely what any AI capability can access and how results can be used. Customers see results fast. Stone Coast Fund Services reduced processing time by 80% across more than 25,000 annual service requests, going live in six weeks. Bizagi's AI Ignite packages take organizations from zero to live AI Agents or AI Assistants in approximately seven weeks, combining software and professional services to de-risk early projects. With over 1,000 enterprise implementations across financial services, manufacturing, healthcare, and government, Bizagi is named in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies (BOAT), Microsoft Certified for AI in Financial Services and Manufacturing, and a G2 leader across Agentic AI, AI Agents for Business Operations, BPM, and Digital Process Automation. Customers include DHL, Unilever, Caterpillar, and Old Mutual. For more information, visit bizagi.com.

Average Rating: 4.6/5.0

Total Reviews: 305

How Do G2 Users Rate Bizagi?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 9.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Bizagi?

  • Seller: Bizagi
  • Company Website:
  • Year Founded: 1989
  • HQ Location: 1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
  • Twitter: @bizagi
    5,749 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    440 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDET, Business Analyst
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Medium, 28% Large

What Do G2 Reviewers Say About Bizagi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use interface of Bizagi, enhancing their workflow with effective modeling and automation.
  • Users find Bizagi to be easy to use and intuitive, enhancing team efficiency and project development significantly.
  • Users appreciate the automation capabilities of Bizagi, enhancing efficiency and delivering improved business results across processes.
  • Users value the workflow management capabilities of Bizagi, facilitating optimization and collaboration for efficient processes.
  • Users value the process automation features of Bizagi, significantly enhancing efficiency and customer satisfaction.
Cons
  • Users face missing features in Bizagi, with limitations in the free version affecting their ability to collaborate effectively.
  • Users find that the performance issues with Bizagi can hinder coding efficiency, especially with larger diagrams.
  • Users find the learning curve steep for advanced workflows in Bizagi, requiring more technical expertise than expected.
  • Users experience slow performance with Bizagi, especially in complex processes and integration efforts that require excessive customization.

What Are Recent G2 Reviews of Bizagi?

What Are G2 Users Discussing About Bizagi?

Hootsuite

Most teams are still working with tools and workflows built for a different time — dashboards, approvals, and disconnected systems that slow them down. Many have added AI, but haven’t changed how work gets done. Social moves too fast for that. It’s why we rebuilt Hootsuite with AI as a foundation, not a feature. Hootsuite Social OS helps teams go from reacting after the moment has passed to acting in real time with AI that makes it as easy as chat. That’s how we’re transforming the way teams move, decide, and grow. Less time navigating software. More time acting on ideas. That’s the future we’re building. --- Hootsuite Social OS gives marketing, communications, and insights teams a connected system to detect what's shaping their brand in real time, understand what it means, and coordinate action across the organization before the window of opportunity closes. Hootsuite Social OS is a strong fit for marketing, communications, brand, and social strategy teams that need social intelligence connected directly to execution across the business, not another listening dashboard to monitor in isolation — so they can move at the speed of social and stay ahead. Hootsuite Key Features > Real-time social intelligence: Lumen helps you detect the signals shaping your market, from brand perception and emerging trends to competitive moves and consumer shifts, surfacing the insights that matter and helping you act on them before the window of opportunity closes. > Conversational AI orchestration layer: Ask Wisdom questions in plain language and get cited, actionable answers grounded in your live social data, brand context, and historical performance. And it’s all as easy at chat. > Connected publishing and planning: With Perch, you can turn insights into scheduled or published content in minutes — without switching tabs or losing context. Unified customer care: Manage comments, messages, and mentions across channels in one place through Nest, with AI-assisted responses and workflow routing. > Employee advocacy: Turn your most trusted voices — your people — into brand ambassadors. Parliament enables them to easily share on-brand content with their own networks to extend reach and reduce paid media dependency. MCP connectors for Lumen, Perch, and Nest bring Hootsuite Social OS capabilities into the AI tools teams already use, including Claude and ChatGPT. So teams can draft, schedule, publish, engage, and measure across all their channels via Hootsuite without spending every day in a dashboard, calendar, or compose box.

Average Rating: 4.3/5.0

Total Reviews: 7,423

How Do G2 Users Rate Hootsuite?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 8.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Hootsuite?

  • Seller: Hootsuite
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Vancouver, BC
  • Twitter: @hootsuite
    6,164,377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,763 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Non-Profit Organization Management
  • Company Size: 59% Small, 29% Medium

What Do G2 Reviewers Say About Hootsuite?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hootsuite, enjoying efficient posting and a clean, reliable interface.
  • Users love Hootsuite's advanced scheduling, allowing for effective post planning and maximizing engagement across multiple platforms.
  • Users value the centralized management of Hootsuite, streamlining social media account management efficiently.
  • Users love the advanced post scheduling features of Hootsuite, allowing for efficient planning across multiple platforms.
  • Users appreciate the ease of scheduling posts across multiple platforms, significantly improving their social media management efficiency.
Cons
  • Users find the limited features of Hootsuite frustrating, especially regarding Instagram feed layout and untagged mentions.
  • Users find Hootsuite too expensive and suggest more pricing options for small businesses to enhance accessibility.
  • Users find Hootsuite's high pricing restrictive, with fewer features available at lower-tier plans than before.

What Are Recent G2 Reviews of Hootsuite?

What Are G2 Users Discussing About Hootsuite?

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,250

How Do G2 Users Rate Remote Monitoring and Management?

  • Personalization: 9.8/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.1/10 (Category avg: 8.9/10)
  • Route To Human: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)

Who Is the Company Behind Remote Monitoring and Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @ateracloud
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 30% Medium

What Do G2 Reviewers Say About Remote Monitoring and Management?

AI-generated summary from verified user reviews

Pros
  • Users find Atera's ease of use exceptional, streamlining management and enhancing efficiency across various tasks.
  • Users appreciate the powerful automation tools of Atera, enabling efficient management and consistent setup for new employees.
  • Users appreciate the all-in-one dashboard of Atera, enhancing efficiency with seamless access to various tools and features.
  • Users praise Atera for its efficiency, streamlining processes and enhancing remote management of devices.
  • Users value the proactive monitoring and all-in-one platform of Atera, significantly enhancing productivity and efficiency.
Cons
  • Users find missing features in Atera, such as insufficient alert context and lack of essential ticketing tools.
  • Users find the limited features of Atera, especially in the mobile app, restrict overall functionality for freelancers.
  • Users find improvement needed in Atera's interface changes and agent installation process, along with remote access reliability.
  • Users note that report loading times and limited customization can hinder efficiency, revealing areas for improvement.
  • Users express concerns about feature issues in Atera, citing limitations and disruptions affecting their workflow.

What Are Recent G2 Reviews of Remote Monitoring and Management?

What Are G2 Users Discussing About Remote Monitoring and Management?

Ringg AI

Ringg AI is an enterprise-grade platform for building, deploying, and scaling production-ready conversational AI agents across voice, WhatsApp, web, and browser channels. It gives teams control across the entire lifecycle of automation, from agent creation and knowledge management to workflow orchestration, integrations, analytics, evaluations, and continuous optimization. Built for high-stakes workflows such as customer support, collections, lead qualification, KYC, appointment booking, and inbound operations, Ringg enables businesses to create agents that understand context, follow complex workflows, use business tools, and take action. Teams can design conversations without code, connect their existing systems, and deliver fast, natural, interruption-ready interactions across channels. Ringg supports more than individual conversations. Its agents can qualify leads, schedule appointments, confirm orders, answer questions, update customer records, trigger actions, and complete business processes. Visual workflow tools make it possible to define conditions, variables, API requests, wait steps, and handoffs in one place. From first contact through follow-up, every interaction can be connected to the right data, workflow, and business system. This enables teams to reduce manual work, respond faster, maintain consistent service quality, and scale operations without adding unnecessary headcount across growing customer volumes. What sets Ringg AI apart is its end-to-end orchestration layer. The platform connects conversations, tools, data, and actions while automatically monitoring agent performance. Built-in analytics and evaluations help teams understand outcomes, identify issues, and improve experiences over time. Whether businesses are automating voice operations or expanding across digital channels, Ringg helps them manage customer interactions at scale with greater consistency, visibility, and control.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Ringg AI?

  • Personalization: 9.4/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.4/10 (Category avg: 8.9/10)
  • Route To Human: 7.1/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Ringg AI?

  • Seller: Ringg AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Small, 26% Medium

What Do G2 Reviewers Say About Ringg AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of setup with Ringg AI, facilitated by personalized support and a self-serve model.
  • Users value the efficient automation of calls by Ringg AI, significantly enhancing lead generation and user experience.
  • Users commend the exceptional customer support of Ringg AI, facilitating easy onboarding and prompt assistance throughout the experience.
  • Users appreciate the effective customer engagement provided by Ringg AI, transforming financial sales into a listening experience.
  • Users appreciate the human-like call experience of Ringg AI, which enhances efficiency and lead generation significantly.
Cons
  • Users express the need for improved language support, particularly for regional languages beyond just Hindi and English.
  • Users note the inaccuracy in language processing for some languages like Malayalam, hoping for future improvements.
  • Users note that limited customization at scale necessitates ongoing collaboration with Ringg's tech team for optimal results.
  • Users find it challenging due to limited features for creating agent flows, relying on other tools for assistance.
  • Users express concern over poor understanding of agent responses, suggesting a need for better transparency in debugging.

What Are Recent G2 Reviews of Ringg AI?

Topo.io

Topo is a B2B outbound platform built to help sales teams run outbound more efficiently by removing low-value, repetitive tasks from SDRs and Sales Reps. It centralizes outbound execution in one platform so teams can focus on what matters most: real interactions and conversations with prospects. Topo combines lead sourcing, signal detection, enrichment, and multichannel outreach in a single platform. Users define their ICP, targeting logic, and signals, and the AI Agent automatically finds relevant leads, enriches them with contextual data, and prepares personalized outreach across channels. Campaigns are based on real signals rather than static lead lists. The main value of Topo is enabling sales teams to spend less time on manual research, data handling, and copy-pasting, and more time engaging with prospects. By automating execution while keeping humans in control of strategy and messaging, Topo helps teams run outbound in a more focused and scalable way.

Average Rating: 4.9/5.0

Total Reviews: 121

How Do G2 Users Rate Topo.io?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Topo.io?

  • Seller: Topo.io
  • Year Founded: 2023
  • HQ Location: Paris, Ile-de-France
  • Twitter: @topo_io
    27 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 41% Medium

What Do G2 Reviewers Say About Topo.io?

AI-generated summary from verified user reviews

Pros
  • Users find Topo.io to offer ease of use, streamlining outbound tasks and enhancing customer onboarding efficiency.
  • Users appreciate the efficiency of Topo.io, centralizing communications and simplifying processes to save time and enhance engagement.
  • Users find Topo.io to be a helpful tool that enhances collaboration and streamlines the sales process effectively.
  • Users highlight the time-saving benefits of Topo, streamlining communication and enhancing overall productivity in their sales process.
  • Users value the seamless collaboration with Topo.io, enhancing teamwork and driving sales efficiencies effectively.
Cons
  • Users find the learning curve challenging at times, but appreciate ongoing improvements to the platform.
  • Users face dependency issues with Topo, relying on the team for domain and email setup despite responsive support.
  • Users feel the user interface needs improvement, although they acknowledge positive developments since initial release.
  • Users note the limited features of Topo.io, acknowledging its early stage but appreciating responsive development based on feedback.
  • Users note that some missing features exist in Topo.io, but improvements are underway thanks to team responsiveness.

What Are Recent G2 Reviews of Topo.io?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate Amazon Connect?

  • Personalization: 8.3/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.3/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Amazon Connect?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Connect to be very easy to set up and use, enhancing their remote customer service experience.
  • Users value the efficiency of Amazon Connect, appreciating its easy setup, scalability, and powerful analytics features.
  • Users praise the flexibility and scalability of Amazon Connect, enabling easy customization and integration with AWS services.
  • Users find the easy setup of Amazon Connect particularly beneficial for scaling and customizing their contact solutions.
  • Users love the easy setup and scalability of Amazon Connect, enhancing business operations with powerful features.
Cons
  • Users find the setup and management complex, particularly teams lacking deep AWS expertise, impacting usability.
  • Users find the complex setup and management of Amazon Connect challenging, particularly for teams lacking AWS expertise.
  • Users find the difficult setup of Amazon Connect challenging, particularly if lacking AWS experience.
  • Users report that improvements are needed in Amazon Connect's documentation and integration reliability for smoother functionality.
  • Users find the initial difficulties in setup and management challenging, particularly without prior AWS experience.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.6/5.0

Total Reviews: 113

How Do G2 Users Rate Voiceflow?

  • Personalization: 8.8/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.7/10 (Category avg: 8.9/10)
  • Route To Human: 7.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive no-code building of Voiceflow, making it accessible and user-friendly for all skill levels.
  • Users appreciate the no-code building and intuitive features of Voiceflow, making chatbot creation accessible for everyone.
  • Users love the easy integrations in Voiceflow, making it simple to connect apps and enhance their projects.
  • Users appreciate the exceptional customer support of Voiceflow, highlighting helpful staff and an engaging community for assistance.
  • Users commend the easy-to-use integrations of Voiceflow, enabling seamless app connections and enhancing user experience.
Cons
  • Users find that Voiceflow lacks necessary features, like dark mode and improved tools for voice transcribing.
  • Users face usage limitations with Voiceflow, including restricted integrations and reliance on built-in AI credits.
  • Users find integration issues challenging, wishing for clearer guidance and more accessible options during setup.
  • Users note the limited features of Voiceflow, desiring better integrations and more guidance during setup.
  • Users find the complexity and steep learning curve of Voiceflow challenging, especially for more advanced functionalities.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

Vercept

Vercept introduces Vy, an AI-powered computer interface designed to revolutionize human-computer interaction by enabling users to accomplish tasks more efficiently and intuitively. Vy operates directly on your Mac, integrating seamlessly with your existing applications and accounts without requiring additional configurations. By understanding your screen and responding to natural language commands, Vy automates repetitive tasks, allowing you to focus on more meaningful work. Its on-device operation ensures your data remains private and secure, as it doesn't rely on cloud-based processing. Vy is compatible with macOS 14.0 or later. Key Features and Functionality: - Automated Task Execution: Vy handles repetitive tasks with high accuracy, freeing up your time for more important activities. - Zero Configuration: Eliminates the need for manual integrations; no connecting Slack, linking Google Drive, or authenticating Notion—Vy just works. - Privacy-Focused: Operates directly from your workspace, keeping sensitive files, passwords, and personal data private and under your control. - Background Mode: Completes tasks without interrupting your workflow, allowing you to continue using your computer normally. - Scheduled Workflows: Automates tasks by scheduling workflows to run at specific times or intervals, enhancing productivity. Primary Value and User Solutions: Vy addresses the inefficiencies of traditional human-computer interactions by providing an intuitive, AI-driven interface that understands and executes user commands directly on their devices. This eliminates the need for navigating complex menus or performing repetitive tasks manually. By automating routine processes and operating seamlessly within existing applications, Vy enhances productivity, reduces time spent on mundane tasks, and ensures user data remains secure by processing information locally. Its user-centric design empowers individuals to achieve more with less effort, transforming the way they interact with technology.

Average Rating: 4.3/5.0

Total Reviews: 22

How Do G2 Users Rate Vercept?

  • Personalization: 9.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.8/10 (Category avg: 8.9/10)
  • Route To Human: 9.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Vercept?

  • Seller: Anthropic
  • HQ Location: San Francisco, California
  • Twitter: @AnthropicAI
    1,440,248 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,886 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Small, 32% Medium

What Are Recent G2 Reviews of Vercept?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated July 21, 2026