Best AI Agents For Business Operations - Page 2

How Many AI Agents For Business Operations Products Does G2 Track?

Total Products under this Category: 2,094

Category Stats (Sep 2026)

  • Average Rating: 4.6/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Frontier (+4.68%) - Among all products in this category, Frontier recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Agents For Business Operations Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 183,900+ Authentic Reviews
  • 2,094+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents For Business Operations

G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence

Highlighted products: Notion, ClickUp, Retell AI, Microsoft Copilot, Qualified, ServiceNow AI Agents, SOCi, and Asana.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=retell-ai&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=qualified&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=soci&focus%5B%5D=asana)

Zapier

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away. Since 2011, over 2 million business have turned to Zapier for their automation needs, including: lead management, sales pipeline, marketing campaigns, customer support, data management, project management, and tickets and incidents.

Average Rating: 4.5/5.0

Total Reviews: 2,064

How Do G2 Users Rate Zapier?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Zapier?

  • Seller: Zapier
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @zapier
    95,859 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,521 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 70% Small, 24% Medium

What Do G2 Reviewers Say About Zapier?

AI-generated summary from verified user reviews

Pros
  • Users find Zapier's ease of use remarkable, simplifying automation and app integrations without the need for technical skills.
  • Users value Zapier's seamless automation, effectively connecting apps and streamlining workflows for increased efficiency.
  • Users value the extensive integrations Zapier offers, streamlining tasks across their essential tools effortlessly.
  • Users love the easy integrations of Zapier, allowing seamless connections between tools for efficient automation.
  • Users enjoy time-saving automation with Zapier, seamlessly connecting apps and streamlining repetitive tasks efficiently.
Cons
  • Users find the cost of Zapier to be high, especially for accessing advanced features and integrations.
  • Users find the complexity of setup and feature navigation challenging, complicating their ability to test effectively.
  • Users find pricing issues with Zapier, as premium features come at a much higher cost than expected for small projects.
  • Users find the learning curve overwhelming due to the extensive integrations, making it challenging to build efficient zaps.
  • Users express frustration with Zapier's limited features, making it challenging for smaller teams and specific use cases.

What Are Recent G2 Reviews of Zapier?

What Are G2 Users Discussing About Zapier?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,103

How Do G2 Users Rate Birdeye?

  • Personalization: 9.4/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.6/10 (Category avg: 8.9/10)
  • Route To Human: 9.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Box

Box: The leader in Intelligent Content Management — Store, secure, and automate content on an AI-powered platform Box helps businesses of every size get more value from their documents and files with stringent security controls, intelligent workflow automation, and AI agents that extract critical insight. ✓ Box AI — Summarize documents, extract insights, ask questions in natural language, and deploy and create intelligent AI agents that automate repetitive work ✓ Intelligent workflow automation — Streamline reviews, contract approvals, and onboarding with AI-powered workflows ✓ Security and compliance — Protect sensitive information with granular access controls, intelligent threat detection, and AI governance that meet HIPAA, FINRA, FedRAMP, and GDPR standards ✓ Integrations and extensibility — Connect Box with 1,500+ popular apps or extend functionality with APIs and SDKs ✓ Industry solutions — Trusted by leading finance, technology, government, and life sciences organizations for secure collaboration and AI-enhanced productivity

Average Rating: 4.2/5.0

Total Reviews: 5,036

How Do G2 Users Rate Box?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Box?

  • Seller: Box
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Redwood City, CA
  • Twitter: @Box
    78,537 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,413 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Consultant
  • Top Industries: Higher Education, Information Technology and Services
  • Company Size: 41% Large, 32% Medium

What Do G2 Reviewers Say About Box?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Box, appreciating its intuitive design that needs minimal training.
  • Users value the robust security features of Box, ensuring safe collaboration and peace of mind for document management.
  • Users love the simple sharing and collaboration features of Box, enhancing productivity and peace of mind.
  • Users value the easy sharing capabilities of Box, enhancing collaboration and secure access to files from anywhere.
  • Users rave about the seamless integration of Box, enhancing file sharing and organizational efficiency across teams.
Cons
  • Users experience slow performance with Box, particularly during syncing and when handling large files.
  • Users feel that the pricing of Box is expensive, especially for smaller teams compared to other storage solutions.
  • Users find storage limitations frustrating due to higher costs and limited options for organizing files effectively.
  • Users criticize Box for its lack of essential features in lower-tier plans, complicating user experience and collaboration.
  • Users experience performance issues with slow uploads and downloads, negatively impacting productivity and user satisfaction.

What Are Recent G2 Reviews of Box?

What Are G2 Users Discussing About Box?

Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Fin runs on Apex 1.0 and Apex Flash, models that are custom trained on billions of customer experience interactions. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin has industry leading resolution rates, averaging 76%, with many companies seeing over 85%. - Trusted by 12,000+ customers, including Anthropic, Kalshi, Vanta and many more. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others.

Average Rating: 4.5/5.0

Total Reviews: 3,747

How Do G2 Users Rate Fin?

  • Personalization: 9.1/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.0/10 (Category avg: 8.9/10)
  • Route To Human: 9.1/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful query resolution capabilities of Fin, highlighting its quick access to helpful resources.
  • Users find Fin to be incredibly easy to use and appreciate its quick and efficient responses.
  • Users appreciate Fin's speed and reliability in resolving queries, enjoying its intuitive UI and seamless integration.
  • Users enjoy the efficiency of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
  • Users value the quick and helpful customer support from Intercom, enhancing their overall service experience and satisfaction.
Cons
  • Users find the missing features in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
  • Users find AI limitations in Fin, struggling with unique formats and providing unhelpful responses at times.
  • Users express frustration with limited features in Fin, citing a need for better integration and simulation options.
  • Users find the learning curve challenging, struggling with setup and the need for constant monitoring and attention.
  • Users express frustration with poor customer support, citing long response times and inadequate assistance from agents.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Glean

Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.

Average Rating: 4.7/5.0

Total Reviews: 330

How Do G2 Users Rate Glean?

  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Glean?

  • Seller: Glean Technologies
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Mountain View
  • Twitter: @gleanwork
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,769 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Large, 40% Medium

What Do G2 Reviewers Say About Glean?

AI-generated summary from verified user reviews

Pros
  • Users find Glean's ease of use remarkable, quickly accessing relevant information and enhancing productivity effortlessly.
  • Users appreciate Glean's speed in surfacing relevant information, streamlining access across workplace tools and saving valuable time.
  • Users value Glean for its time-saving efficiency, enhancing workflows by streamlining access to critical information.
  • Users value the fast search capabilities of Glean, which streamline information retrieval and enhance productivity.
  • Users value Glean for its effortless information retrieval, quickly summarizing relevant data from multiple sources to save time.
Cons
  • Users desire improvements for transparency and accuracy in Glean, as current limitations hinder efficiency and trustworthiness.
  • Users find the search functionality lacking, as results can be too broad and require extra steps to refine.
  • Users find the inadequate filtering of Glean makes it challenging to narrow down search results effectively.
  • Users desire improved transparency and control in Glean to enhance trust and usability in complex tasks.
  • Users find the limited customization options unsatisfactory, leading to occasional irrelevant search results in their experience.

What Are Recent G2 Reviews of Glean?

Airtable

Airtable’s AI app platform is the easiest way to build custom apps to accelerate your business operations. Turn your data into custom apps, automations, and AI agents - no technical expertise required. Your teams can move from idea to impact in minutes. More than 500,000 organizations, including 80% of the Fortune 100, use Airtable to manage, build their businesses and enable citizen development. The result? Faster innovation, better customer experiences, enterprise-grade governance, and a modern way to work across teams. Get the free edition today at airtable.com

Average Rating: 4.6/5.0

Total Reviews: 3,209

How Do G2 Users Rate Airtable?

  • Personalization: 9.8/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Airtable?

  • Seller: Airtable
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, California
  • Twitter: @airtable
    63,795 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,268 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Project Manager
  • Top Industries: Non-Profit Organization Management, Marketing and Advertising
  • Company Size: 60% Small, 26% Medium

What Do G2 Reviewers Say About Airtable?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Airtable, appreciating its flexibility and seamless project management capabilities.
  • Users love Airtable's automation features for seamless data updates and effective email outreach, enhancing overall efficiency.
  • Users value the versatility of Airtable, enhancing collaboration and improving team efficiency across various projects.
  • Users value the flexibility of Airtable, enabling easy customization and adaptability for various project needs.
  • Users find Airtable's intuitive layout enhances collaboration and simplifies data management across teams.
Cons
  • Users find the learning curve steep, struggling to navigate formulas and features, especially beginners and with large datasets.
  • Users find the missing features in Airtable to limit functionality, especially in integrations and customization options.
  • Users find the limited features of Airtable frustrating, especially regarding integrations and customization options.
  • Users find learning difficulty in Airtable, especially with complex formulas and a challenging user interface for beginners.
  • Users find Airtable's pricing expensive and wish for more affordable options for read-only access and essential features.

What Are Recent G2 Reviews of Airtable?

What Are G2 Users Discussing About Airtable?

HubSpot Sales Hub

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

Average Rating: 4.4/5.0

Total Reviews: 13,683

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How Do G2 Users Rate HubSpot Sales Hub?

  • Personalization: 8.3/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 7.7/10 (Category avg: 8.9/10)
  • Route To Human: 8.5/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)

Who Is the Company Behind HubSpot Sales Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About HubSpot Sales Hub?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of HubSpot Sales Hub, appreciating its streamlined organization and integrations.
  • Users appreciate the customizability and user-friendly interface of HubSpot Sales Hub, enhancing their sales management experience.
  • Users value the comprehensive visibility of HubSpot Sales Hub for managing sales efforts and forecasting effectively.
  • Users value the excellent lead management provided by HubSpot Sales Hub, enhancing organization and efficiency significantly.
  • Users value the intuitive interface of HubSpot Sales Hub, which simplifies navigation and enhances productivity.
Cons
  • Users find missing features in HubSpot Sales Hub, including limited lead creation and incomplete mobile app functionality.
  • Users find the limited features of HubSpot Sales Hub, like dashboard limitations and mobile app functionality, frustrating.
  • Users face a large learning curve, finding the system confusing without extensive training on contacts versus leads.
  • Users find HubSpot Sales Hub to be expensive, especially as costs increase and bugs persist affecting usage.
  • Users find HubSpot Sales Hub significantly limited in customization, hindering efficient outreach and task management.

What Are Recent G2 Reviews of HubSpot Sales Hub?

What Are G2 Users Discussing About HubSpot Sales Hub?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,478

How Do G2 Users Rate Genesys Cloud CX?

  • Personalization: 9.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.6/10 (Category avg: 8.9/10)
  • Route To Human: 9.4/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Genesys Cloud CX, enabling seamless access and improved operational agility.
  • Users value the continuous innovation and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
  • Users value the reliability of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
  • Users find some missing features in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
  • Users find Genesys Cloud CX to have a bit of a complex interface, which can overwhelm new users and hinder navigation.
  • Users are frustrated with inadequate reporting in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
  • Users find the learning curve steep with Genesys Cloud CX, making navigation and feature access challenging initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Twin

Twin is the autonomous AI employee for real-world businesses. Founders and owner-operators in real estate, home services, wealth management, automotive, and insurance use Twin to fully automate their prospecting, outreach, content, customer follow-up, research, and back-office operations. Describe the job in plain language; Twin builds an agent that owns it end-to-end and keeps running it on its own - ~80% of runs on the platform are triggered by schedules, webhooks, and incoming emails, not by a human. Connects to anything. Twin codes its own API integrations and keeps them working; when no API exists, its browser agent takes over and works the website directly. Nothing for you to build or maintain - no connectors to configure, no broken workflows to rewire, no expired keys to babysit. Routes to any model. Every task runs on the best AI model for the job, frontier or small. Once an agent has learned its work, scheduled runs cost ~90% less - which is what makes running agents 24/7 actually affordable. Unlimited context. Each agent organizes its own file system of everything it has ever done - every lead, every record, every run. Start a new conversation anytime; nothing is lost to a context window. Teams just @twin it in Slack. Any request auto-routes to the agent your team already built instead of creating a duplicate. The more your team uses Twin, the more work is already done. Twin suggests what to do next. Twin studies your business and proactively recommends the next tasks and agents worth automating - only useful stuff gets built. 85,000+ people have built 3M+ agents on Twin, from solo realtors to businesses running 500+ agents in production. Usage-based pricing: start free, pay for what your agents actually run.

Average Rating: 4.6/5.0

Total Reviews: 176

How Do G2 Users Rate Twin?

  • Personalization: 9.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.9/10 (Category avg: 8.9/10)
  • Route To Human: 9.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Twin?

  • Seller: Twin
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • Twitter: @twin_labs
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Realtor
  • Top Industries: Real Estate, Marketing and Advertising
  • Company Size: 93% Small, 5% Medium

What Are Recent G2 Reviews of Twin?

Flip

Flip is the leading conversational AI customer service platform built for retail, ecommerce, healthcare, and transportation. While most platforms are built wide and generic, Flip is built deep, with industry-specific automations that help companies resolve more customer requests without adding headcount. Trusted by Under Armour, Tory Burch, Experity, and 13cabs, Flip’s agent goes live quickly with automated intents and dedicated support to personalize workflows for each business. What Flip Does - Automates customer conversations on phone and chat channels, and the workflows behind them. Handles routine requests with AI while routing complex issues to human agents, giving your CX team time to focus on complex, high-value conversations. - Integrates with 60+ platforms, including Shopify, Salesforce, HubSpot, and Zendesk. What Clients Get - Automate more, faster: Resolve more customer requests without adding headcount. Time to invest in their CX team: AI handles routine interactions so agents can focus on complex, high-value conversations. - Launch quickly: Dedicated teams personalize workflows, policies, and brand voice to get you live faster. - Built for your industry: Purpose-built automations for retail, healthcare, and transportation industries for the most impactful performance outcomes. Proof & Recognition - 300M+ real customer interactions used to train Flip across 250+ deployments. - Recognized by Customer Management Practice (CMP), Retail Exchange, and more

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate Flip?

  • Personalization: 8.3/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.3/10 (Category avg: 8.9/10)
  • Route To Human: 8.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Flip?

  • Seller: Flip
  • Company Website:
  • Year Founded: 2015
  • HQ Location: New York, New York
  • Twitter: @flip_cx
    66 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Flip?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • Twitter: @GliaInc
    1,471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support from Glia, enhancing operations and member experiences seamlessly.
  • Users appreciate the ease of use of Glia, highlighting its intuitive interface and helpful features.
  • Users value the great support and user-friendly interface of Glia, enhancing operational efficiency and member experience.
  • Users value Glia's efficient communication channels, enhancing interaction through seamless transitions between voice, video, and chat.
  • Users love Glia's seamless communication features, including voice, video, and chat, enhancing overall efficiency and user experience.
Cons
  • Users are seeking missing features like better integrations and detailed reporting to enhance their experience with Glia.
  • Users express concerns about integration issues, finding the connections with existing systems more complex than expected.
  • Users report poor customer support, highlighting delays and lack of clarity on feature enhancements from Glia.
  • Users express frustration with the limited media type selection, which complicates the experience by requiring availability across all modes.
  • Users struggle with reporting issues, desiring more detailed and granular options to enhance their experience.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

IBM watsonx Orchestrate

IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.

Average Rating: 4.4/5.0

Total Reviews: 369

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How Do G2 Users Rate IBM watsonx Orchestrate?

  • Personalization: 8.6/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.9/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.2/10)

Who Is the Company Behind IBM watsonx Orchestrate?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 38% Small

What Do G2 Reviewers Say About IBM watsonx Orchestrate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of IBM Watsonx Orchestrate for building and deploying intelligent agents effortlessly.
  • Users value the easy integrations of IBM Watsonx Orchestrate, enhancing automation and simplifying marketing workflows effectively.
  • Users value the low to no code interface that makes automating tasks with IBM watsonx Orchestrate easy and efficient.
  • Users value the seamless AI integration of IBM watsonx Orchestrate, enhancing efficiency and user experience across platforms.
  • Users appreciate the seamless integrations of IBM Watsonx Orchestrate, enabling smooth workflows across various marketing platforms.
Cons
  • Users find the learning curve steep and mention limited educational resources for mastering IBM watsonx Orchestrate.
  • Users find the complexity in the learning curve to be challenging, especially when integrating with enterprise systems.
  • Users find the integration issues cumbersome, often requiring extra workflows for a seamless experience.
  • Users note the missing features in IBM watsonx Orchestrate, which hinder usability and complicate development processes.
  • Users find IBM watsonx Orchestrate to be expensive, making it less accessible for smaller firms and integrations challenging.

What Are Recent G2 Reviews of IBM watsonx Orchestrate?

What Are G2 Users Discussing About IBM watsonx Orchestrate?

Sierra

Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI.

Average Rating: 4.5/5.0

Total Reviews: 126

How Do G2 Users Rate Sierra?

  • Personalization: 9.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Sierra?

  • Seller: Sierra
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    1,043 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 52% Small, 34% Medium

What Do G2 Reviewers Say About Sierra?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sierra, highlighting its fast implementation and responsive support team.
  • Users find Sierra to be highly efficient, enhancing task performance and streamlining operational workflows effectively.
  • Users find Sierra's efficiency remarkable, enhancing task performance and streamlining workflows across various integrations.
  • Users appreciate the easy integrations of Sierra, streamlining workflows and enhancing overall efficiency in operations.
  • Users value the powerful integration capabilities of Sierra, enhancing collaboration and efficiency across teams seamlessly.
Cons
  • Users find Sierra expensive, noting limited transparency in pricing that complicates long-term cost assessment.
  • Users find the bug issues in Sierra problematic, citing a complex setup process and more bugs than competitors.
  • Users find the complex configuration process challenging and report more bugs compared to competing products.
  • Users find the complex setup process of Sierra frustrating, along with a higher number of bugs compared to competitors.
  • Users dislike the cost limitations of Sierra, finding transparency on pricing and long-term expenses lacking.

What Are Recent G2 Reviews of Sierra?

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

How Do G2 Users Rate Kore.AI?

  • Personalization: 9.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • Twitter: @koredotai
    5,659 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development.
  • Users appreciate the user-friendly interface and extensive features of Kore.AI, making development and integration seamless.
  • Users appreciate the simplicity and user-friendliness of Kore.AI for effortless chatbot development and integration.
  • Users value the effortless integration capabilities of Kore.AI, enhancing their experience with seamless third-party connections.
  • Users value the easy integrations of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs.
Cons
  • Users find the learning curve steep with Kore.AI due to outdated documentation and complicated transitions between versions.
  • Users find usage limitations challenging due to inconsistent variable naming conventions and IVR channel development constraints.
  • Users experience noticeable slow performance with Kore.AI, particularly in resolving issues and saving configurations.
  • Users often face slow loading times, leading to frustrating experiences and unpredictable bot behavior in Kore.AI.
  • Users experience significant software bugs on Kore.AI, leading to crashes and hindering app development efforts.

What Are Recent G2 Reviews of Kore.AI?

Rippling

Rippling is the AI workforce management platform that connects HR, IT, and Finance — giving Rippling AI everything it needs to help run your company. Because employee data, permissions, and approvals all live in one place, Rippling AI has a complete view of your business and can take action quickly and safely, across the entire employee lifecycle, from hiring to benefits administration to access management. Automate business tasks, ensure compliance, and streamline approvals with workflows that understand your organization. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies that adjust as your business changes. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Because Rippling AI works from a single source of truth instead of disconnected systems, your business can save time, reduce costs, and enhance efficiency — with the trust and safety that comes from unified data and permissions. Experience the power of AI-driven, unified management with Rippling today.

Average Rating: 4.8/5.0

Total Reviews: 11,803

How Do G2 Users Rate Rippling?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Rippling?

  • Seller: Rippling
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @Rippling
    12,402 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,798 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 28% Small

What Do G2 Reviewers Say About Rippling?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Rippling, enjoying a seamless experience with a single login for multiple tools.
  • Users appreciate the intuitive interface of Rippling, making navigation and access to features seamless and easy.
  • Users love the simple and efficient navigation of Rippling, with easy access to essential features at their fingertips.
  • Users appreciate the user-friendly interface of Rippling, praising its calendar and intuitive search features.
  • Users value the easy access to Clock in/out and payslips, enjoying a streamlined and efficient experience.
Cons
  • Users find missing features in Rippling, particularly in reporting, support response times, and app functionality.
  • Users find Rippling to be not user-friendly, facing challenges with slow performance and confusing reporting setup.
  • Users note a challenging learning curve, which can be overwhelming due to the platform's numerous powerful features.
  • Users find Rippling has limited features, with outdated design and cluttered information impacting usability and aesthetics.
  • Users note that improvement is needed in notification for time off approvals and overall system speed.

What Are Recent G2 Reviews of Rippling?

What Are G2 Users Discussing About Rippling?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated July 21, 2026