G2

Devansh M.

Customer support Executive

Small-Business (50 or fewer emp.)

11/6/2026

"Zapier Makes Customer Support Automation Simple, Fast and Efficient"

5/5

What do you like best about Zapier?

Zapier helps us cut down on repetitive tasks in customer support. For instance, it can automatically log new customer inquiries in a Google Sheet, send email alerts when a support form is submitted, and notify the team whenever new requests come in. This means we don’t have to manually copy details between different tools, and it lowers the risk of missing important updates. The best part is that setting up these automations is fairly straightforward, even if you don’t have any coding knowledge. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

There’s very little to dislike about Zapier. Setting up certain workflows can take some trial and error, particularly when you’re linking multiple apps together and trying to get every step working as intended. That said, once everything is properly configured, the automations run smoothly and end up saving a lot of manual effort. Overall, my experience with it has been excellent. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Zapier helps us cut down on manual work by connecting the different tools we use in customer support. For instance, when a customer submits an inquiry, Zapier can automatically capture the details in Google Sheets and notify the support team right away. This makes it much easier to track requests, stay organized, and follow up with customers consistently. It also helps prevent duplicate entries, reduces human error, and ensures important updates don’t get overlooked. As a Customer Support Executive, it saves me time on repetitive, routine tasks so I can focus more on resolving customer issues and responding faster. Review collected by and hosted on G2.com.