--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 310 scale: '5' date_modified: '2026-07-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 310 ## About SolarWinds IT Incident Response (Squadcast) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. ## SolarWinds IT Incident Response (Squadcast) Pros & Cons **What users like:** - Users appreciate the **real-time alerts and scheduling** , highlighting their effectiveness in incident management and team coordination. (50 reviews) - Users appreciate the **user-friendly interface** of SolarWinds IT Incident Response, making setup and usage straightforward. (47 reviews) - Users praise the **intuitive interface and robust automation** of SolarWinds IT Incident Response, enhancing efficiency in incident management. (29 reviews) - Users value the **wide range of integrations** with tools, enhancing centralized incident management and team efficiency. (27 reviews) - Users commend the **feature-rich nature** of Squadcast, especially valuing real-time alerts and improved reporting capabilities. (22 reviews) - On-Call Services (20 reviews) - Users appreciate the **efficiency** of Squadcast, enabling streamlined incident management and quick setup for their teams. (19 reviews) - Alerting System (18 reviews) - Users praise the **responsive customer support** from Squadcast, facilitating seamless setup and immediate assistance when needed. (18 reviews) - Users find the **easy integrations** of SolarWinds IT Incident Response convenient, streamlining setup and customization. (15 reviews) **What users dislike:** - Users experience **notification issues** with Squadcast, including alert flooding and limitations in acknowledging multiple alerts easily. (28 reviews) - Users experience **alert overload** when not configured properly, causing team fatigue from excessive notifications. (20 reviews) - Users are frustrated by **missing features** like alerts escalation, leading to incomplete incident management and delays. (11 reviews) - Users report **feature issues** with Squadcast, including unintuitive mass actions and complex UI for scheduling views. (9 reviews) - Users struggle with **scheduling issues** , finding the interface counter-intuitive and mass actions cumbersome in SolarWinds IT Incident Response. (9 reviews) - Users face challenges with **call issues** , including lack of round robin alerts and difficulties in acknowledging calls. (8 reviews) - Users feel the **limited features** in the free plan restrict functionality, potentially hindering user loyalty and upgrades. (7 reviews) - Technical Issues (7 reviews) - UX Improvement (7 reviews) - Bugs (6 reviews) ## SolarWinds IT Incident Response (Squadcast) Reviews ### 1. Squadcast is easy to configure and integrate with cloud based monitoring systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - Simple configuration - Easier integrations with monitoring tools such as Datadog, Sentry - Notifications and integration with Slack **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I wish to see support for mobile apps integration for alerting on-calls via phone-based notifications such a texting, alerts to grab their immediate attention. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are managing high severity incidents for our product via creating an on-call rotation in Squadcast. We are also integrating Squadcast with our monitoring tools, such as Datadog. ### 2. Good service at a reasonable price with all the features that we needed. **Rating:** 4.0/5.0 stars **Reviewed by:** José Victor A. | Desenvolvedor Back-end, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - Its very easy to change witch team are responsible for with services with it's service abstraction - The status page feature helped us to improve our avaliablity report to our clients without any aditional development required - Each time that I needed some kind of support, I received a good attendance **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** - There is some notifications that cannot be disabled yet, like "Reminder: Your upcoming on-call shift for..." email. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** I was looking for a replacement to other incident management service that we used at a lower price. But Squadcast have one feature that helped us a lot, it's status page. One of our squads was about to start our own implementation of a status page. It saved us a lot of work. ### 3. Squadcast is a game changer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast has been amazing to use to organize projects, write post mortems, and manage service health. The UI is very clean and intuitive so i can setup services and escalation policies instantly **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I would like Status Pages that I can make directly on Squadcast. It seems a bit of a hassle to configure a website, CNAME, etc and like it to Squadcast **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Knowing what bugs happen with which projects. We now have a better sense of autonomy and ownership on the team. It makes it easier to delegate tasks during our release cycles ### 4. Best tool for the SRE operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** this will be best for SRE, direct integrated Notification and Ticketing **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** UI is not simple; it requires lot of Color changes and integration **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** SRE team Management and Notification ### 5. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Eliel S. | DevOps, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** This tool is highly customizable and it is possible to configure different parameters for notification. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The interface for viewing notifications is not attractive, or better; it is not a simple and clear interface; it leaves something to be desired. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We needed to receive notifications from different sources. Thus, SquadCast serves as a notification gateway. ### 6. Awesome Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Dan D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Clean escalation of issues by default (non) actions makes my world much better **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I would like to customize the report format, and make it suitable for customer notices **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Informing appropriate staff of issues, telling customers that we are supporting them actively, and how. I was able to provide a new customer-oriented service with this tool. ### 7. Squadcast : An End to End innovative incident response tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast helped my team to get our alert fatigue state under control. Moving from email-based alerting to Squadcast was huge jump for us . **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Reporting functionalities can be improved and adding Service related FAQ's links or run-books are missing **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Problem solved by using Squadcast - Alert Fatigue - Alert control - Structured alerting escalation ### 8. Alejandro Retes review for Squadcast **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The way I can organize working teams and corresponding shifts, integrating smoothly with existing tools as JIRA. For us important to keep round robin dynamics and shifts due to our 24/7 support on every timezone worlwide. Squadcast has helped us to organize this specific topic and provide us a visual tool to use a calendar so every colleague can see when/time it is assign to the next shift. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** As for now a pretty smooth tool, nothing I dislike. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Keeping order on the different support shifts and how the support calls are received by the team. Providing visibility to our support lead on how the shifts are organized and distribute the work load properly. ### 9. Amazing Potential, lackadaisical platform. **Rating:** 2.5/5.0 stars **Reviewed by:** Hayden W. | Customer Support Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The pricing for the product cannot be beaten. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The platform needs a lot of tweaks to bring it to the level of competitors like OpsGenie and PagerDuty. Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever-growing remote workforce, knowing my team has been pinged is critical. The on-call scheduling is tedious, at best. The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/Firefox in order for it to update. I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease. The product has the potential to be fantastic, however, at this stage, it isn't worth the time. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** If you are willing to work with an organization and understand that it may not be fully complete, then SquadCast may be a good idea. If you need a completed product, go with someone else. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We previously relied on our agents to be reactionary to a caseload in a CRM, now, we are able to alert them to an incident rapidly, removing the human element from the equation. **Official Response from Anu K:** > Thank you for sharing the feedback, Hayden! Appreciate you taking the time out to share your thoughts. At Squadcast, customer voice and concerns are taken with utmost seriousness. Your feedback has been shared with our team and will use the same to improve further.  ### 10. Good and easy to get along with free starter plan. **Rating:** 4.0/5.0 stars **Reviewed by:** Godrej W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Ease of interaction and simplicity. Basic plan with free 10 users. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Some options like managing on-call on calendar and link to the various sources in alerts were little confusing first to get started with. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** Very easy to get started, plus the free plan is better compared to all other ITSM tools. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** On-call person gets notified timely and with less efforts to build such a system from scratch. ### 11. Good Application monitoring system **Rating:** 5.0/5.0 stars **Reviewed by:** Soumyajit D. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** We like the alarm feature integration. We have cloudwatch alarms which we integrate with squadcast and we can use their tagging and routing protocols to route to the appropriate team and also use on call scheduled to manage it. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Few integrations like slack doesn't work at all. No bitbucket integration. Should have an option to elevate to a different team if not answered. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Application monitoring and error reporting ### 12. We use Squadcast for Scheduling On-Call, Alerting, and Escalation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - Squadcast is simple and easy to use - The alerts reliable - Easy to define team, escalation - Customer service helpful and responsive when there is an issue **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** - Need some steps to define rolling schedule **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We want to solve engineers burnt out on solving issues. To avoid that, we create on-call schedule so only one person need to care about issues, not all. Squadcast help to handle the on-call schedule. Beside that, we also use the alerting and escalation mechanism. When the alert happens, squadcast will do give a call. This help engineers to be off screen and still notified when there's an issue. ### 13. Nice to have Alarm like this **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The alarm when anything goes down. i can use this feature. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The daily shift notification. doesn't make helpful anymore. I know my shift, and I am already doing my work. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Server failures and maintenance make it easier for me. I loved this notification before getting to know the issues ### 14. VERY AFFECTİVE PRODUCT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is truly an accurate and successful product. in general, it works stable and impressive. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** prices can be a little cheaper. Some usability problems can be fixed. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** reliable stabil **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It enabled me to do my existing works faster and more accurately. It also provided support in the standardization of in-house transactions. ### 15. Good for large teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Dashboard with statistics, it is easy to aggregate issues from different sources **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It is not so easy to see which issues are being worked on (in progress) **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We track issues that come from customer support as well as potential bugs which are logged by plugins like Sentry ### 16. Perfect for day-to-day use **Rating:** 4.5/5.0 stars **Reviewed by:** Emanuel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The calendar allows us to order and control the guards **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not so user friendly to order alarms and the calls to the phone do not work well **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Basically we use it to alert us to problems in servers urgent requests in jira ### 17. Technical Customer Success Manager feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ease of use that you get a link to direct you to the issue in the text message **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Email duplication with text messages when errors occur. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** making sure that both of our databases are running at sync and therefore keep our high performance system running at its optimum. ### 18. I'm using this, it good.Sure i will recommend to my friend. **Rating:** 4.0/5.0 stars **Reviewed by:** Duraiselvan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** If i got alert, In correct time i will get message and call.Its working fine. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** While i'm acknowlege my alert, the timing taken is little bit long.Its an drawback. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are using for warning and critical alert, to indicate to us. **Official Response from Anu K:** > Thank you for sharing the feedback, Duraiselvan! Your feedback has been shared with our team. Appreciate you taking the time out to share your thoughts ### 19. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The status page and different kind of rules like suppression rule **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** all good, it will be great if we can customize status page **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** alerting ### 20. Decent Alternative to Other Monitoring Solutions! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Good clean interface, easy to use scheduling **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Alerting options are limited, alerting rules are limited **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast allowed us to get up and running with a monitoring solution very quickly. While limited in feature set, it got us what we needed fast ### 21. squadcast, important for monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easily integrates with Sentry which we use for performance and error monitoring. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Hmm, I would like options to schedule when to be alerted or snooze. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Monitoring our api. ### 22. Great solution for managing on call services! **Rating:** 4.5/5.0 stars **Reviewed by:** Max F. | Team Lead, Integration Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ease of customization, can define complex rules with little work **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** the API is somehow lacking some features, but still able to manage and achieve solutions using the export APIs **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** On call services from engineers ### 23. Best way to manage outages and incidents. **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil A. | Product Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The notification part via call and sms is amazing. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** As of now I haven't came across any such thing. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Reducing the outage duration and resolving the blockers or exceptions on time. ### 24. Ok service for notifying **Rating:** 2.0/5.0 stars **Reviewed by:** Christopher C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Being able to customize notifications for my devices **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not detailed enough integration with sentry, no easy way to make temporary edits to oncall rotations **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Creating an oncall rotation/notifying oncall about issues ### 25. Incredible value, very reactive team and well maintained platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dave L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast ! **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/ **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We used to have a call center dispatching after hours calls from our customers and a global sms/alert list for service incidents. The global SMS list were disturbing people not on call, and call center was not providing any real value to the customer. After hours calls now goes to a voicemail2email and with the email integration in SquadCast, the on call technician is alerted directly, without any third party involved. If the on call technician doesn't answer, the call is then escalated. ### 26. I use squadcast instead of Opsgenie and I’m very happy about that choice .Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto B. | Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Exciting features and also right pricing for what needed **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Status page has not so useful. Need improvement.. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Managing incident with right priority. ### 27. Customer centricity **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Since I started working with Squadcast, they have remained consistent in their customer-centric approach. They have implemented many of our features requests which are critical to our fast-paced industry of ever-evolving technology and growing requirements. The ability to have a discussion with the product owner and team behind the product is powerful. I'm happy to continue our partnership with them. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It needs a Terraform module so we can automatically deploy services **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** Considering the price you pay for the product the excellent support we have received for feature requests and open discussion about product direction. I have to say its a fair partnership. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We track all incidents in Squadcast, keeping our investigation, postmortems and incident discussion within Squadcast. ### 28. Good value incident managament tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The dashboard that covers MTTA, MTTR The price point Integrations **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** No native integration with clubhouse, that would be helpful for us **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Our daytime on call rota, solving customer issues and bugs ### 29. I think OpsGenie has more features than Squadcast, but is more expensive too **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Price, Integration by service and not by team **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Team perfomance dashboards: OpsGenie has more complete dashboards. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Be aware the actual state of the platform. It's according with my expectation. ### 30. Great and handy tool for reliable systems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Notifications and Incidence Management systems **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The mobile app can be a bit more accessible in terms of browsing the dashboard **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Our live services and impacts our notified to responsible person in real time. The alerts and handling them is made easy by squadcast. ### 31. Is a good system for incident management, the main gap is the management of the schedule. **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto F. | Analista Devops, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** the integration with a huge amount of others systems **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** the schedule management is not enought to manage large amount of shifts **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We solved the contact of the people on shifts, this improve the time of response against incidents **Official Response from Anu K:** > Thank you for sharing the feedback, Ernesto! Your feedback has been shared with our team. Appreciate you taking the time out to share your thoughts ### 32. Increased our team's productivity and smoother issue analysis and identification **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy insights around issue acknowledgement and resolution timings and other stats. Also great api support **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** An option to ingest logs along with alerts and a way issues are better identified and mapped to existing recurring issues. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** With our team size increasing it had become a little difficult to manage our alerts and identify and manage all issues. Loving squadcast ### 33. Is a excellent tool for get in real-time information and status of all projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Maybe the interface is confused in some scenarists **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service ### 34. Afforable and flexible solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shrey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - Flexible setup - Stats like MRR - Multiple services integration **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** - Lack of export - More advance control like changing suppressed rule **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast have helped us greatly in our incident management process and on call rotation. It comes built in with proven way of doing things which helped young team like us to get started quickly. And there affordable pricing doesn't hurt pocket as well. ### 35. Awesome product, dependable and very easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Liran Z. | Co-Founder @ lili, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Very easy to integrate with practically every product we use for monitoring **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Phone call is not coming from the same phone all the time, so difficult to make it call when phone is on silent mode **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Monitoring our app and services availability. We now have immediate feedback if something goes wrong ### 36. Squadcast - A newcoming game changer in the space! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Hands down it will have to be the service, changes to the platform to work with our needs in a timely fashion is something we are not use to and really enjoy that customized flexibility. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Ability suppress all notifications during a large maintenance or outage. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** Don't hesitate... pull the trigger the staff is amazing to work with and will help you receive the most from the platform. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** being more proactive working through issues rather than reactive. allowing a chain of custody for workflows and allowing for schedules so not everyone on the team is alerted and duplicating work efforts. ### 37. it's really simple **Rating:** 4.0/5.0 stars **Reviewed by:** arturo c. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** the push notification and call whe something was wrong **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** sometime the app logout me and this is unlike because you got a alarm you never know about it **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** don't logout me of the app phone when don't use regularly **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** well the integration with google chat, jira and jenkis is really good ### 38. Monitoring done right **Rating:** 4.5/5.0 stars **Reviewed by:** Utsav B. | Senior Software Engineer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is not just an incident management tool. The best part that I like is the incident discussion history can be used as a knowledge base for the organization. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** As of now nothing, the product seems to be very mature. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We managed multiple systems which had huge traffic with a very small team. More like every individual in the team was responsible for more than 2-3M of API calls. We used schedules to properly manage who was on call and not, the history worked really well, to transition folks and the analytics gave a high-level view which is really important when reporting the same to the stakeholders. ### 39. Squadcast Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Allows the whole team to know you have acknowledged the request and completed tasks. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing, I found this is perfect in everyway. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We no longer have the need to take turns to carry a shared after hours support phone/pager ### 40. Squadcast: Been there **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh T. | DevOps Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - Custom definable escalation policy - You can integrate with N number of services with Squadcast - Complete transparency of the incident response process - Simple UI/UX and brilliant features to eliminate unwanted alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I can't find any, really happy as of now **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** Best Centralised incident management tool. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** The four particular benefits are: - Application performance has increased - It has allowed us to have a centralized system for all alerts - Proper escalation of alerts to the right person - Alert frequency has reduced ### 41. Incident Management Done Right **Rating:** 4.5/5.0 stars **Reviewed by:** Sudarsan B. | DevOps/Cloud Architecture Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast integrates well with existing monitoring solutions, so it does not cause a lot of overhead while setting it up. It is accurate in reporting incidents and metrics. The integration of JIRA ticketing is a huge plus, as it automates the creation of tickets for issues to be addressed. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Some kind of AI-based predictive suggestions for resolution, from incidents that are similar, would go a long way. But based on our usage there isn't anything in particular we dislike. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** If you are on the lookout for an incident management platform, then Squadcast is one to reckon with. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Recovery after catastrophic incidents is a breeze with Squadcast. Automation of the Incident Recovery process is a business problem that Squadcast helps us to solve. A significant reduction in the time spent by the Operations team is a major benefit. ### 42. Good incident management tool for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjith G. | Senior Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast integrates with different monitoring systems that we have and notifies priority alerts that needs our attention. It has improved our process of dealing with incidents to make sure we never is those critical alerts that affects our systems. As an MSP, we like the fact that we can use multiple account scopes in Squadcast and have common billing for all of them. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** While it’s not perfect there isn’t much to dislike. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** Squadcast is very effective at incident response and provides great reporting capabilities (if you need something specific in the report, just ask their Support team). We would recommend it for anyone looking for a good incident response tool. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We help entreprises with digital transformation which requires us to work with a number of monitoring systems and monitoring them all at once is quite difficult. To manage all these efficiently we use Squadcast. It integrates with those monitoring systems easily and alerts us if there is something that needs our attention. ### 43. Reducing alert fatigue from day 1 **Rating:** 4.5/5.0 stars **Reviewed by:** Suresh V. | Lead DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Simple UI/UX and brilliant features to eliminate unwanted alerts. The alert suppression and maintenance mode in particular are the best. They are a smart way to filter the critical alerts from the noisy ones. Engineers could configure them easily and we started noticing the impact from the very first day. We are not wasting any time on useless alerts like the ones that get generated when we run scheduled maintenance on the system. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** There aren’t anything particular things that we dislike about Squadcast. Maybe it might be better to have more customization with the Prometheus integration. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We work with clients across industries and verticals and provide supply chain traceability technology. So we have a lot of data coming in from thousands of different connected devices and systems which triggers hundreds of alerts in monitoring. With Squadcast we get critical alerts while suppressing the unwanted / low level alerts. ### 44. Centralized incident management on one platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Paras J. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** We mainly used the app to get all our alerting in one platform and managed to actually get the right people to receive the alerts. We, as a team, managed to resolve incidents quicker with the complete visibility on the incident status. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** We are yet to have a negative experience. We have received immediate support from their team for any kind of issues we had. And we didn't have many. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** We were actually able to improve our MTTR and MTTA with Squadcast. We were sold on the support we received throughout. They were always willing to hear us out and provide solutions that worked. Start the trial, see if this fits your alerting requirements. For us, it did. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Our major problem was having to constantly look into all out tools to ensure that everything is up and running. Getting it all into a single platform so the main focus is on quicker incident resolution was a big win for us. Plus it is an affordable solution for a company our size. ### 45. Our Ops teams love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Aashray A. | Senior Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users. - Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain. - Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation. - Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** On-call schedules can be improved, to support follow-the-sun schedules. Useful for teams that have members who are split across multiple continents. Can have more features on mobile app that are available on the web app. Right now, you can use the mobile app primarily for responding to an incident. Re-configuring the system on-the-go is not possible from mobile. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** Great tool which serves our purpose. It helped us improve our team's overall efficiency. Anyone one in the market for an IT alerting tool should check this out. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We found it super hard to have a central place where all incidents were available for everyone to see. Individual sub-teams made different decisions based on budgets, and personal preferences. We’re now incrementally transitioning to Squadcast. So far, we’ve seen that people find this much faster and easier to use than other tools. It’s quite reliable as well - never really had any issues on that front. That’s all we’re looking for now. Something good that everyone in our org can use. ### 46. Helps maintain SLAs and stay within our error budgets **Rating:** 5.0/5.0 stars **Reviewed by:** Bharath K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Multiple alerting options are a boon for us. Our system needs a high degree of reliability. All critical incidents must be notified immediately to our engineers so our systems are always online. With Squadcast, we can ensure coordinated response from the incident commander, as well as other key stakeholders. Some of our SLAs require us to ack within a few minutes which was difficult with conventional tools. We’ve noticed that the time for all key stakeholders to be aware of an incident status has reduced dramatically with Squadcast. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** No IVR based incident triggers...that could be cool for some super critical deployments that we have. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We wanted faster acks and resolution of incidents as any significant downtime for us implies a huge loss in revenue. Squadcast helped us maintain SLAs by acknowledging and resolving incidents faster with a coordinated response, which, in turn, has helped us stay within our acceptable error budgets. ### 47. Less toil, better insights and more productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath C. | Sr Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast provides analytics on incident data that provide in-depth insights of an organisations’ performance across services. We could identify repetitive alerts that drained our teams energy and automated them. We could free up our resources thereby increasing productivity and reliability of our production system. Whenever we needed any additional help - like a customized report - the Squadcast support team was available for help. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Readily available public APIs would have been a good option as it will help automate a few things on our own. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** If you would like to measure the metrics of your operation team and improve the reliability, then Squadcast is the way to go. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Our team not only took longer time to resolve issues on average, but also missed out a few critical alerts that mattered a lot. We required a comprehensive solution for incident management and found Squadcast to be the right fit, with enough flexibility to filter incidents by various patterns, and route them appropriately. It helped our team focus on critical issues and address them quickly, rather than spreading ourselves too thin on issues that had insignificant customer impact. ### 48. Great app for SREs **Rating:** 4.5/5.0 stars **Reviewed by:** Ananya V. | Sr Software ENgineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Real-time dashboards are a big plus, everything gets updated on web instantly. The same quick and snappy feel is continued throughout other features of the application. It’s super easy to switch Slack channels which are synced for the alerts, depending on noise levels and context. Features like alert forwarding are useful for temporary rerouting of critical alert information. Overall, a very intuitive and easy-to-use product. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** There are some feature that are missing or as informed to us, in the pipeline. One of them is de-duplication of alerts. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** If you do a POC with Squadcast like we did, you may appreciate the thought and hard work that went into building every feature. They have done a pretty good job! **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** My job is to ensure quality control of our platform, while guaranteeing continuous innovation. Squadcast is one of those highly dependable apps that helps scale engineering productivity. ### 49. No more messy operations headaches **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Incident timeline shows the complete picture of the incidents and response. We can quickly identify the source of an alert, review the alert information, see who has acknowledged and responded. Actions can be taken in coordination with the responsible team members or “Squads” on the incident specific dashboard. This has helped us in keeping the whole team on the same page regarding various incidents and streamline our operations. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The Squadcast mobile application can have more features like manually creating incidents and editing escalation policies. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** We tried PD, but we were not comfortable with the pricing and the product features available. The Squadcast team was highly accommodative and responsive. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Because we have a large customer base a critical incident that isn’t handled effectively in time can affect our business. With Squadcast we could manage incidents in much more organised and productive way. ### 50. Very effective for IT Incident management and on call **Rating:** 5.0/5.0 stars **Reviewed by:** Kuberan M. | Ex-CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2019 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - they are the only ones I found with an on-premise as well as cloud version which was a requirement at our company. - initial setup and configuration was very easy, we got started in about 15 mins - very fast, real-time & great UX - unlimited stakeholders for free means i can add anybody from the team who wants to page on-call or check what's happening without worrying about extra cost, which really helps. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing much. API is not publicly available but you can reach out to the team and request for it **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We have a 24x7 operational on-call team of 15+ engineers, and Squadcast helps manage the entire response flow as well as the rotations and scheduling. This used to be chaotic but now its simple as the software is very easy to work with. Also, we measure our effectiveness with metrics like MTTA, MTTR. ## SolarWinds IT Incident Response (Squadcast) Discussions - [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) - 1 comment, 1 upvote - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments - [View SolarWinds IT Incident Response (Squadcast) pricing details and edition comparison](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+18%3A00%3A50+-0500&secure%5Bsession_id%5D=d01349a9-cf44-4c9a-877a-f00594d32de0&secure%5Btoken%5D=0b2c465b4316e7937f14ed9a5c0773880579f6fb2aca7696ed94d3c109c38e50&format=llm_user) ## SolarWinds IT Incident Response (Squadcast) Features **Administration** - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Service Desk** - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Functionality** - Alerting - Automation **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top SolarWinds IT Incident Response (Squadcast) Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (942 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (53 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (772 reviews)