Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/8/2023

"A Reliable Partner in Incident Management"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform stands out as a reliable and robust solution for handling incidents seamlessly.

One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations.

The real-time collaboration features have proven invaluable for our team. Having a centralized platform for communication and coordination ensures that everyone is on the same page during incidents. This has greatly improved our ability to respond promptly and effectively, minimizing downtime and potential disruptions.

SquadCast's notification system is a game-changer. The customizable alerts and escalations ensure that the right people are notified at the right time, reducing the risk of oversight and allowing us to address issues proactively.

The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy.

Furthermore, the customer support from SquadCast has been exceptional. The team is responsive, knowledgeable, and genuinely invested in the success of its users. Any questions or concerns are addressed promptly, creating a positive and supportive experience for our team.

In conclusion, SquadCast has proven to be an indispensable tool for incident management. Its user-friendly interface, real-time collaboration features, and reliable performance make it a standout choice for teams looking to streamline their incident response processes. I highly recommend SquadCast to any organization seeking a top-notch incident management solution. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Expanding integration options could enhance its compatibility with a broader range of existing tools in users' workflows. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Efficient Incident Response:

Problem: Responding to incidents in a timely and organized manner can be challenging. Without a centralized platform, teams may struggle to coordinate efforts and communicate effectively during critical situations.

Solution (Benefit): SquadCast provides a centralized incident management hub, facilitating real-time collaboration and communication. This streamlines the incident response process, ensuring that teams can quickly and efficiently address issues, reducing downtime and minimizing the impact on operations.

Proactive Issue Resolution:

Problem: Identifying and addressing potential incidents before they escalate can be difficult without a robust notification and alerting system. Teams may miss critical issues or experience delays in response times.

Solution (Benefit): SquadCast offers customizable notification alerts and escalations, allowing teams to stay informed about incidents in real time. This proactive approach enables quicker responses, reducing the likelihood of incidents turning into major problems and enhancing overall system reliability. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident Response (Squadcast)

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Thanks for your thorough review! It's great to hear how Squadcast has improved your team's efficiency and response time. We appreciate your time in passing on the feedback on expanding integration options. We'll keep working to enhance compatibility with existing tools. We're continuously adding new integrations based on our customers' requirements and requests to streamline workflows! Thanks again.

SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automation Platform. Our mission is to be the most user-friendly incident management solution, seamlessly integrating all on-call and incident response workflows into a single, unified platform. Over the past few years, we’ve focused on making alerting and on-call management more intuitive at a reactive level and automating SRE workflows at a proactive level. Our innovative approach to incident management has been well-received by DevOps, SRE, and IT teams around the world. Through our platform, we show companies how easy it is to adopt SRE practices, ultimately enhancing their incident resolution metrics and improving system reliability.

Seller

SolarWinds Worldwide LLC

Languages Supported

English

Overview by

Amiya Adwitiya

Pricing

Pricing provided by SolarWinds IT Incident Response (Squadcast).

Pro

$9.00

Per Month

Premium

$16.00

Per Month

View More Pricing Information

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SolarWinds IT Incident Response (Squadcast) Media

SolarWinds IT Incident Response (Squadcast) Demo - Customizable Dashboard

Dashboard & Sidebar of Squadcast showing the available modules

SolarWinds IT Incident Response (Squadcast) Demo - SLO Tracker

SLO Tracker is a simple and effective means to track SLOs and Error Budgets

SolarWinds IT Incident Response (Squadcast) Demo - Services

Page displaying the list of Services & Integrations configured

SolarWinds IT Incident Response (Squadcast) Demo - Incident Details

Incident details page with Incident notes and Incident Timeline

SolarWinds IT Incident Response (Squadcast) Demo - Schedules

Squadcast Schedules in a weekly view mode

SolarWinds IT Incident Response (Squadcast) Demo - Analytics

Analytics Dashboard helps you analyze your Team's performance

SolarWinds IT Incident Response (Squadcast) Reviews (308)

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Chinthaka J.

Information Technology Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

11/22/2025

"Effortless Implementation and Feature-Rich Integration"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

easy to implement and use. Has mutiple features and easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Present cloud version has no issues at all. Review collected by and hosted on G2.com.

Gireesh B.

Senior Software Engineer

Small-Business (50 or fewer emp.)

10/29/2024

"Smooth Migration from PagerDuty and Excellent Support!"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!

The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.

Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

So far everything is going good. We don't have any complaints. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/6/2024

"Easy to use and track all your incidents with configurable schedules at competitive price"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Very clean UI and menu. Dasbhoard to give quick view of current status/active incident Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

So far based on my uses cases, I did not find anything which i would say is missing or have to be different. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

We were looking for incident management based on user that we wanted to have account for and Squadcast have all the features that we wanted to start with also the price was within budget.

Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on.

Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis. Review collected by and hosted on G2.com.

James F.

Software Engineering Manager

Mid-Market (51-1000 emp.)

10/30/2024

"Easy to set up and maintain incident management"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas. Review collected by and hosted on G2.com.

Desiree B.

Office Manager

Small-Business (50 or fewer emp.)

6/26/2024

"On Call Rotations Have Never Been Smoother"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast, in comparison to similar providers I've used in the past, far outshines their competition.

My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!

Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.

While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.

We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident.

They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Our techs receive alerts to their cell phones around all kinds of issues in real time so we are able to address them sometimes before a client is even aware. We have different levels set up for during office hours and outside those hours, so non-critical issues aren't sent to on call, thus saving us time and money. Review collected by and hosted on G2.com.

Vaibhav D.

Devops Intern

Mid-Market (51-1000 emp.)

6/27/2024

"One of the best app for alert management"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list. Review collected by and hosted on G2.com.

Jayashree P.

Marketing Manager

Small-Business (50 or fewer emp.)

9/13/2024

"Effortless Incident Management"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

What I really appreciate is the real-time collaboration—it keeps our team connected during critical incidents, so we resolve issues faster. Overall, Squadcast has helped us reduce downtime and improve the reliability of our services. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

occasional lag in syncing alerts from certain integrations Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/29/2024

"Very good service"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Easy to setup with a lot of pre-built integration with major applications.

We were able to build and customize the incident management workflow based on our needs. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Nothing very bad to highlight.

The overall look and feel of the status page could be improved. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/20/2024

"Simple, reliable and effective"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Simplicity is the key for squadcast i'm adoring this feature Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/19/2023

"Great solution for managing on-call rotations"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

It simply works. Allows us to simply create relativly complex rotation scheagules and easily view who is on call right now. Support is very helpful and quick to respond. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

no major complaints concerning the software. All complaints were delt with by their support. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident Response (Squadcast)

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Thanks for the review! We're delighted that Squadcast is ticking the right boxes for you.