SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

Squadcast streamlines our teams communication and collaboration on business critical issues. It has been instrumental in our incident management while reducing support response times which leads to greater customer satisfaction. Review collected by and hosted on G2.com.

I'd love more options for recording capabilities with the tool. The pricing can also be a bit much for leaner teams at new start ups. Review collected by and hosted on G2.com.

The escalation policy feature and the incident management calling feature are excellent. It's the best API for managing the user roster and other tasks. I particularly like the support chatbots, which are very helpful for receiving timely alerts to make decisions and avoid issues. Review collected by and hosted on G2.com.

There is no option to automatically escalate the alert to the next level user if the first level user acknowledged the attention and didn't resolve it for a long time. And the latest schedule v2 UI is not working correctly. Review collected by and hosted on G2.com.

It is a very useful tool for us and we have been using this tool for the last 2 years without any issues. Their escalation policies structure, and manage all service alerts based on the escalation policy. Review collected by and hosted on G2.com.

previously we were not able to attach screenshots in alerts notes but after squad cast update we are able to attach screenshots in notes so nothing to dislike now Review collected by and hosted on G2.com.

Being able to see other incidents that may have impacted your services as well. Being able to create teams, schedules, etc. Review collected by and hosted on G2.com.

There's a lot. I haven't found a super easy way to configure it, but that may be the nature of the beast. And since it's an on call type of system, you naturally hate it regardless of product. Review collected by and hosted on G2.com.

The possibilities to personalize the notifications, to show the values, and the way to program the escalations. Review collected by and hosted on G2.com.

I am waiting for an important feature for us. We need the stakeholders to receive the most critical alerts in real time, not using the notes. Review collected by and hosted on G2.com.

intuitive and easy to navigate, which can streamline incident management and reduce the learning curve. robust automation features, including incident detection and routing, help teams respond to incidents more efficiently and reduce manual intervention. wide range of integrations with monitoring and alerting tools, allowing our team to centralize incident management across the tech stack. flexibility in configuring incident response workflows, on-call schedules, and escalations can be tailored to suit our unique needs (across time zones, managing overrides, vacation schedules, adhoc shuffling etc.,). incident timelines and communication channels, facilitating seamless teamwork and communication during incident resolution really helped us during multiple outage handling scenarios Review collected by and hosted on G2.com.

Squadcast's pricing is not cheap, but you pay what you get for.

If you have a large team you may find this less competitive compared to other incident management tools.

Additionally, some very specific and complex incident management needs are lacking but this is only for complex scheduling and especially for very big organizations. Review collected by and hosted on G2.com.

We have been using Squadcast for about 2 years,

Squadcast has a very user-friendly UI and a very responsible customer support team, It has a wide variety of features and is easy to connect to other services.

the implementation flow is very easy. Review collected by and hosted on G2.com.

I think Squadcast is the perfect choice for incident management, I didn't see any weakness in their service. Review collected by and hosted on G2.com.

It helps to see my schedule as to when I will be on call really easy. It can change by month and week and is easy to update. It also will forward all emails that will come in for tickets straight to my email. It is effortless to setup and use. Your techs will love it to be able to see and plan everything around the schedule. Review collected by and hosted on G2.com.

I did not notice any downsides yet and I have been using it for years. Review collected by and hosted on G2.com.

I'm told that it was cheaper than competitors Review collected by and hosted on G2.com.

Not very user friendly. For example, as an engineer there was no easy way to see a listing of my upcoming on-call shifts. Instead, I would have to go to the calendar for the rotations I was in and look for the shifts with my name. Overriding schedules due to vacations, etc, was also much more complicated than it should have been.

One of my coworkers speculated that this product was designed for the people who make the schedules, rather than the people who are on-call. However, the person who sets our schedules assured us that using Squadcast was just as miserable for him as it was for us.

My company switched to another product, and everything has been much better since then. Absolutely nobody misses Squadcast. Review collected by and hosted on G2.com.

1) SLO tracker: as an SRE its is important to track SLO which will help to track down activity

2)on call schedule: no need to search in roster we will directly know from application who is oncall person

3) Runbook: most use full feature, every one know what step should we follow if we stuck some where with the one go also we can updates runbook easily

And many more Review collected by and hosted on G2.com.

Overall it is good product, but every thing has some limitations for this product we can see there is no

Free plan and it doesn't let you record vedio in basic paid tier Review collected by and hosted on G2.com.