--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta\_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 310 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SolarWinds IT Incident Response (Squadcast) but has limited features. Are you part of the SolarWinds IT Incident Response (Squadcast) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. * * * Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds IT Incident Response (Squadcast) Community](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) Languages Supported English Solution Type All-in-One Overview by Amiya Adwitiya Show More ## Pricing Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) ## User Insights Average based on 310 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/16/2023 "Easy to use and extremely efficient!" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast streamlines our teams communication and colloboration on business critical issues. It has been instrumental in our incident management while reducing support response times which leads to greater customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? I'd love more options for recording capabilities with the tool. The pricing can also be a bit much for leaner teams at new start ups. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? It notifies key team members about business critical issues both inside and outside of operating hours wherever they may be and in the manner in which they wish to be communicated with. This is a huge help as we are a global remote team with a global customer base and our working hours may not always be our clients. However, with squadcast we know when to tune in and add more resources to resolve an issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Deep C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep C.") DC Deep C. Devops engineer Mid-Market (51-1000 emp.) 8/7/2022 "Review Squadcast" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The escalation policy feature and the incident management calling feature are excellent. It's the best API for managing the user roster and other tasks. I particularly like the support chatbots, which are very helpful for receiving timely alerts to make decisions and avoid issues. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? There is no option to automatically escalate the alert to the next level user if the first level user acknowledged the attention and didn't resolve it for a long time. And the latest schedule v2 UI is not working correctly. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Incident route diversion and helping us to manage issues before the outage and take action timely. Other ways are also to get a call from the squad cast. If you are not available online, you will get a call from AI. Review collected by and hosted on G2.com. Show More Response from Sai Prasaanth of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-6532115/official_response/edit) Hi Deep! We truly appreciate your feedback, and it holds significant value for us. In terms of the requests you've mentioned, could I kindly ask you to connect with us at support@squadcast.com? I'd be delighted to arrange a call where we can work together to address and resolve these matters for you. Your satisfaction is our priority! 9/21/2023 Current UserValidated ReviewerIncentivizedSource: Organic ![Arun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun S.") AS Arun S. Lead DevOps Mid-Market (51-1000 emp.) 11/23/2023 "Squadcast review" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It is a very useful tool for us and we have been using this tool for the last 2 years without any issues. Their escalation policies structure, and manage all service alerts based on the escalation policy. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? previously we were not able to attach screenshots in alerts notes but after squad cast update we are able to attach screenshots in notes so nothing to dislike now Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Microservices-based alerts, By using Squadcast we are able so solve the alerts within in short span of time and also do postmortem on them Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SC Spencer C. Enterprise (\> 1000 emp.) 10/31/2023 "Squadcast helps with on call, tracking errors, etc." 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Being able to see other incidents that may have impacted your services as well. Being able to create teams, schedules, etc. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? There's a lot. I haven't found a super easy way to configure it, but that may be the nature of the beast. And since it's an on call type of system, you naturally hate it regardless of product. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Keeps a playbook, on call schedule so when our team services break, our command center has a place and people to contact. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8789507/official_response/edit) We're glad to hear that you value Squadcast's capability to provide visibility into related incidents and its functionality for team and schedule management. Thank you for sharing your experience! 12/5/2023 Current UserValidated ReviewerSource: Organic ![Iván S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván S.") IS Iván S. Small-Business (50 or fewer emp.) 11/14/2023 "Our first month with them is very positive" 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The possibilities to personalize the notifications, to show the values, and the way to program the escalations. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? I am waiting for an important feature for us. We need the stakeholders to receive the most critical alerts in real time, not using the notes. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast is being used to handle the alerts triggered in Grafana when there is an issue on our platforms and services. The low time to display those alerts and the ability to notify using push, calls, SMS, chat, etc., help us receive the alert in real time. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8869440/official_response/edit) Thank you for your positive feedback! We're glad your first month with Squadcast has been great and Squadcast is effectively handling your Grafana alerts. You can go through this resource for knowing about stakeholder notification, we've introduced a few updates there as well. https://www.squadcast.com/blog/keeping-stakeholders-notified-of-incidents-with-squadcast. If you need any assistance, we're here to help. Write to us at https://www.squadcast.com/support-ticket-form or live chat in the app. Thanks again! Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/21/2023 "Ease of use and cross device compatiblity at best" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? intuitive and easy to navigate, which can streamline incident management and reduce the learning curve. robust automation features, including incident detection and routing, help teams respond to incidents more efficiently and reduce manual intervention. wide range of integrations with monitoring and alerting tools, allowing our team to centralize incident management across the tech stack. flexibility in configuring incident response workflows, on-call schedules, and escalations can be tailored to suit our unique needs (across time zones, managing overrides, vacation schedules, adhoc shuffling etc.,). incident timelines and communication channels, facilitating seamless teamwork and communication during incident resolution really helped us during multiple outage handling scenarios Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Squadcast's pricing is not cheap, but you pay what you get for. If you have a large team you may find this less competitive compared to other incident management tools. Additionally, some very specific and complex incident management needs are lacking but this is only for complex scheduling and especially for very big organizations. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast has helped us improve our response times and also reduce the number of incidents by improving the overall feedback loop. Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8645143/official_response/edit) Thank you for sharing your insights regarding Squadcast's pricing and capabilities. We are always looking to improve Squadcast's capabilties for Enterprises, can you please provide more context into what improvement would you like to see in our Scheduling capabilities? Please do write to us at support@squadcast.com! Current UserValidated ReviewerSource: Organic ![Hossein A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hossein A.") HA Hossein A. Site Reliability Engineer Mid-Market (51-1000 emp.) 11/15/2023 "I liked how Squadcast helps our incident management prodedure" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? We have been using Squadcast for about 2 years, Squadcast has a very user-friendly UI and a very responsible customer support team, It has a wide variety of features and is easy to connect to other services. the implementation flow is very easy. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? I think Squadcast is the perfect choice for incident management, I didn't see any weakness in their service. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast made incident management easy for us It helps us to focus on improve our service and not worried about incident management and alerting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/16/2023 "Squadcast is Awesome" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It helps to see my schedule as to when I will be on call really easy. It can change by month and week and is easy to update. It also will forward all emails that will come in for tickets straight to my email. It is effortless to setup and use. Your techs will love it to be able to see and plan everything around the schedule. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? I did not notice any downsides yet and I have been using it for years. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? On call scheduling is being solved. It benefits us because now no one is not aware of when they are on call and when they are not. No conflicts arise as to who is in charge for the week. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 12/5/2023 "I don't understand who this product was designed for" 0/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? I'm told that it was cheaper than competitors Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Not very user friendly. For example, as an engineer there was no easy way to see a listing of my upcoming on-call shifts. Instead, I would have to go to the calendar for the rotations I was in and look for the shifts with my name. Overriding schedules due to vacations, etc, was also much more complicated than it should have been. One of my coworkers speculated that this product was designed for the people who make the schedules, rather than the people who are on-call. However, the person who sets our schedules assured us that using Squadcast was just as miserable for him as it was for us. My company switched to another product, and everything has been much better since then. Absolutely nobody misses Squadcast. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We stopped using it, so it doesn't benefit us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Prasad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasad H.") PH Prasad H. Mid-Market (51-1000 emp.) 11/11/2023 "Usefull" 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? 1) SLO tracker: as an SRE its is important to track SLO which will help to track down activity 2)on call schedule: no need to search in roster we will directly know from application who is oncall person 3) Runbook: most use full feature, every one know what step should we follow if we stuck some where with the one go also we can updates runbook easily And many more Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Overall it is good product, but every thing has some limitations for this product we can see there is no Free plan and it doesn't let you record vedio in basic paid tier Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We have 5000+ servers to monitor, squadcast help us to manage monitoring and incidents Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SolarWinds IT Incident Response (Squadcast)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discussions/new) ![Ross B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross B.") RB Ross Briggs • Last activity about 1 year ago Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) GU Guest User • Last activity almost 4 years ago How much does SquadCast cost? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-much-does-squadcast-cost) [ View all Discussions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) ## Pricing Options Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month ### Enterprise Starting at $21.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) SolarWinds IT Incident Response (Squadcast) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-splunk-on-call) ##### ##### SolarWinds IT Incident Response (Squadcast) Features Administration Reports & Analytics Service Desk Incident Reports Process Workflow Functionality Alerting Automation Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best online reputation management software](https://www.g2.com/discussions/best-app-for-online-reputation-management)[Most reliable fleet monitoring app for large fleets](https://www.g2.com/discussions/most-reliable-fleet-monitoring-app-for-large-fleets)[Which low-code platforms work well for non-technical teams that need to build internal tools without waiting on a development team?](https://www.g2.com/discussions/low-code-development-platforms-which-low-code-platforms-work-well-for-non-technical-teams-that-need-to-build-internal-tools-without) [What are the highest rated co-browsing platforms for financial institutions that need to reduce support costs while maintaining strict customer privacy standards?](https://www.g2.com/discussions/what-are-the-highest-rated-co-browsing-platforms-for-financial-institutions-that-need-to-reduce-support-costs-while-maintaining-strict-customer-privacy-standards)[What are the best owned media platforms for independent creators building audiences without losing ownership?](https://www.g2.com/discussions/what-are-the-best-owned-media-platforms-for-independent-creators-building-audiences-without-losing-ownership)[Pros and Cons Details](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)