SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds IT Incident Response (Squadcast) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Amiya Adwitiya

Pricing

Pricing provided by SolarWinds IT Incident....

Pro

$9.00

Per Month

Premium

$16.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 310 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Thrinadh K.

SRE

Mid-Market (51-1000 emp.)

Updated 9/21/2023

Originally submitted 5/19/2023

"Good experience"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Able to configure routes based on priority, clean schedules. Great that we modified the way we can update the incidents in the new status page. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Unable to group the alerts. Squadcast unable to respect the inhibit rules firing from alertmanager Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Your cooperation is greatly appreciated, and we look forward to resolving this matter for you. Thank you for choosing Squadcast!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Pranav C.

DevOps Engineer

Small-Business (50 or fewer emp.)

Updated 6/10/2023

Originally submitted 6/7/2023

"Get Notified Instantly with squadcast"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The best tool I have used till now for alerting, which notifies you instantly by calls when any critical event occurs. I found this best to use for alerting. Compared to pagerDuty this is way better to use. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Sometimes at the initial level of use, it may take time to understand the UI, other than this, as a user, i don't find any dislikes. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for the fantastic review! We're thrilled to hear Squadcast has become your go-to tool for critical incident alerting.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Muhamed K.

Enterprise (> 1000 emp.)

11/13/2023

"A helpful reminder tool"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

squad cast on call services helping us to filter important things among 1000 mails. Easy to understand things from UI. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Lots of false alerts unwanted alerts need to filter out to reduce continuous calls. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for your feedback! We're glad Squadcast helps filter important alerts and has an easy-to-understand UI. We suggest you leverage smart tagging and routing (https://support.squadcast.com/services/event-tagging) (https://support.squadcast.com/services/alert-deduplication-rules), global event rulesets (https://support.squadcast.com/global-event-rulesets/global-event-rulesets), fine tune alert threshold, intelligent alert routing (https://support.squadcast.com/services/intelligent-alert-grouping-iag), etc.

Furthermore, our support team is happy to assist via https://www.squadcast.com/support-ticket-form or live chat in the app.

Validated ReviewerSource: Organic

Miguel C.

Small-Business (50 or fewer emp.)

10/26/2023

"Does what it is supposed to do"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Does what it is supposed to do

Allows the right people to get notified Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Nothing really, but it would be nice to have templates for frequent responses Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thanks for your positive feedback! Can you could you please provide more specific details or examples for the frequent response template you'd like to have? Feel free to write to us here: https://www.squadcast.com/support-ticket-form

Current UserValidated ReviewerSource: Organic

Krupa kiran B.

Network & Security Administrator

Small-Business (50 or fewer emp.)

Updated 9/21/2023

Originally submitted 12/21/2022

"It was great experience using squad cast."

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

I like the Incident alert systems, on-call shifts, and SLO. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

It does work well unless they have some maintenance issues. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/26/2023

"it's not super intuitive to use without a ton of onboarding"

1.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

it's cheaper than pagerduty, and it can get the job done Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The UI is not intuitive. I just want to know if I am on call RIGHT NOW, when I'm on call next, and make it easy to swap on calls with teammates. You shouldn't need to do a 45 minute onboarding to figure this out. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Hey, thank you for taking out time to share your review. You can click on Schedules from the left side navigation sidebar to view the ongoing and upcoming schedules along with shift length and details of members on the shift. The platform provides multiple views of your on-call calendar - monthly, weekly, daily and list formats. You can refer our documentation.

See how SolarWinds IT Incident... improved

Current UserValidated ReviewerSource: Organic

pratik c.

System Analyst

Small-Business (50 or fewer emp.)

Updated 6/10/2023

Originally submitted 6/7/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good for alerting"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Alerting is best with this tool. You get directly notified when any critical event related to your application occurs. Best tool I have used till now. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The level of customization options in Squadcast, such as configuring alerts and notifications, may be limited for some users who prefer more flexibility and granularity in their configurations. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Squadcast provides a reliable and robust alerting system that ensures timely notifications for incidents. It allows you to configure multiple notification channels, such as SMS, email, phone calls, and push notifications, to ensure that the right people are alerted promptly. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thanks for your positive review. Thank you for your feedback. We're constantly working to expand customization options! Here's a blog that might help: https://www.squadcast.com/blog/tips-to-never-miss-an-incident-notification-with-squadcast-escalations-policies

Also feel free to share specific suggestions with our team. https://www.squadcast.com/support-ticket-form

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Nikhil T.

Mid-Market (51-1000 emp.)

6/1/2023

"Squadcast is a great tool for Incident management and Alerting"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast has integration with multiple alert sources. The alert source list contains almost all the tools available which are used in Cloud Engineering. Also, the integration with those alert sources is too easy to configure. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Till now we didn't find any issues with Squadcast which we are not happy about. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

We wanted an alerting tool with incident management. Squadcast solves our problem of alerting with incident management functionally. Right, we have a single tool for managing our alerts and incidents. It also helps us to manage runbooks which helps us to solve any incidents quickly. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thrilled to hear you appreciate Squadcast's seamless integration with various alert sources in Cloud Engineering. Your positive feedback is valued. Thank you.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

prudhvi k.

Mid-Market (51-1000 emp.)

10/31/2023

"Moderate user"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

flexibility and organization of tiles and spaces Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

re-try mechanisam enforcing will reduc the user Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

11/15/2023

"Good experience as on-call engineer"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

As an on-call engineer I used Squadcast for incident response. I enjoyed the easy setup on my own devices and easy integration with monitoring tools. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The app feels a bit out of date. It is also hard to swap schedules with other engineers Review collected by and hosted on G2.com.