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# SolarWinds IT Incident Response (Squadcast) vs Splunk On-Call Comparison - What are their main differences?

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SolarWinds IT Incident...Splunk On-Call[+ Add Product](#)

Pricing

**SolarWinds IT Incident Response (Squadcast)**
Free Trial

**$9.00** Per Month · Pro 

**$16.00** Per Month · Premium

**Starting at $21.00** Per Month · Enterprise

**Splunk On-Call**
Free Trial

**--** · Custom Pricing

**$9** · Getting Started

**$29** · Essentials

**$49** · Full-Stack

Show more

**Pricing Insights**
from reviews

Perceived Cost

**SolarWinds IT Incident Response (Squadcast)**
$$$$$

**Splunk On-Call**
$$$$$

Average Discount

**SolarWinds IT Incident Response (Squadcast)**
8%

**Splunk On-Call**
13%5% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**SolarWinds IT Incident Response (Squadcast)**6 months
Based on 100 responses

**Splunk On-Call** 6 months
Based on 100 responses

Return on Investment

**SolarWinds IT Incident Response (Squadcast)**6 months
Based on 100 responses

**Splunk On-Call** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**SolarWinds IT Incident Response (Squadcast)**

Efficiency (19)

Notifications (15)

Notification Issues (28)

Alert Overload (20)

**Splunk On-Call**

Configuration Ease (2)

On-Call Services (2)

Complexity (1)

Complex UI (1)

Integrations

**SolarWinds IT Incident Response (Squadcast)**
Not enough data

**Splunk On-Call**
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Screenshots

**SolarWinds IT Incident Response (Squadcast)**
 ![SolarWinds IT Incident Response (Squadcast) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/94675/Screenshot-2022-11-15-at-7.23.23-PM.png)

**Splunk On-Call**
 ![Splunk On-Call screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/45629/expirable-direct-uploads_2F1561164e-bd3b-4af9-a13f-d3b411d90d7f_2FVictorOps_Interface.png)

**Ratings**
from reviews

Meets Requirements

**SolarWinds IT Incident Response (Squadcast)**

**8.7** /10

Based on 264 responses

**Splunk On-Call**

**8.9** /10

Based on 48 responses

Ease of Use

**SolarWinds IT Incident Response (Squadcast)**

**8.6** /10

Based on 268 responses

**Splunk On-Call**

**8.6** /10

Based on 48 responses

Ease of Setup

**SolarWinds IT Incident Response (Squadcast)**

**8.9** /10

Based on 136 responses

**Splunk On-Call**

**8.9** /10

Based on 31 responses

Ease of Admin

**SolarWinds IT Incident Response (Squadcast)**

**8.9** /10

Based on 132 responses

**Splunk On-Call**

**8.8** /10

Based on 31 responses

Quality of Support

**SolarWinds IT Incident Response (Squadcast)**

**8.8** /10

Based on 237 responses

**Splunk On-Call**

**9.1** /10

Based on 44 responses

Has the product been a good partner in doing business?

**SolarWinds IT Incident Response (Squadcast)**

**9.1** /10

Based on 125 responses

**Splunk On-Call**

**9.5** /10

Based on 28 responses

Product Direction (% positive)

**SolarWinds IT Incident Response (Squadcast)**

**9.0** /10

Based on 251 responses

**Splunk On-Call**

**9.0** /10

Based on 48 responses

**Features**
ratings from reviews

Incident Management

**8.6** /10

Based on 189 responses

**9.5** /10

Based on 5 responses

IT Service Management (ITSM) Tools

**9.0** /10

Based on 61 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
49.8%

Enterprise(\> 1000 emp.)
9.4%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
49.8%

Enterprise(\> 1000 emp.)
9.4%

Small-Business(50 or fewer emp.)
19.2%

Mid-Market(51-1000 emp.)
46.2%

Enterprise(\> 1000 emp.)
34.6%

Small-Business(50 or fewer emp.)
19.2%

Mid-Market(51-1000 emp.)
46.2%

Enterprise(\> 1000 emp.)
34.6%

**Reviewers' Industry**

[![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)")](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)
SolarWinds IT Incident Response (Squadcast)

Information Technology and Services
28.0%

Computer Software
20.8%

Financial Services
8.8%

Logistics and Supply Chain
5.9%

Computer & Network Security
5.2%

Other
31.3%

[![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")](https://www.g2.com/products/splunk-on-call/reviews)
Splunk On-Call

Computer Software
28.8%

Information Technology and Services
26.9%

Retail
7.7%

Marketing and Advertising
7.7%

Broadcast Media
3.8%

Other
25.0%

Alternatives

**SolarWinds IT Incident Response (Squadcast) Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")

[
Opsgenie
](/products/opsgenie/reviews)

 ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")

[
xMatters
](/products/xmatters/reviews)

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[
Jira Service Management
](/products/jira-service-management/reviews)

**Splunk On-Call Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")

[
xMatters
](/products/xmatters/reviews)

 ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")

[
Opsgenie
](/products/opsgenie/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

## SolarWinds IT Incident... vs Splunk On-Call FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Splunk On-Call vs SolarWinds IT Incident...?

Splunk On-Call stands out for its slightly higher G2 rating and Quality of Support score, while SolarWinds IT Incident... is noted for its broader reviewer base and alert management strength.

| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) |
| --- | --- |
| 4.5/5 (52 reviews) | 4.4/5 (310 reviews) |
| — | Mid-Market |
| 8.9 | 8.9 |
| 9.1 | 8.8 |
| Alerting System | Alert Management |

### How do the pricing models of Splunk On-Call and SolarWinds IT Incident... compare?

Splunk On-Call is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to SolarWinds IT Incident....

- **Splunk On-Call:** Reviewers highlight reasonable pricing and satisfaction with cost, especially after the acquisition, noting cost reductions and value for features.
- **SolarWinds IT Incident...:** Recent reviews praise transparent and flexible pricing, particularly the lack of minimum commitments and the ability to scale, but some mention that pricing can be high for bulk users or smaller teams.
- **Switching reasons:** Several reviewers switched from PagerDuty to SolarWinds IT Incident... due to challenges with PagerDuty’s pricing and customer support, citing better value and support as key factors.

### What are the best alternatives to Splunk On-Call and SolarWinds IT Incident...?

The top 3 alternatives to Splunk On-Call and SolarWinds IT Incident... are PagerDuty, xMatters, and Opsgenie.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52 reviews) | — | Reviewers highlight reasonable pricing and cost reductions post-acquisition. | Alerting System |
| [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | Transparent, flexible pricing with no minimum commitment; some mention high cost for bulk users. | Alert Management |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Reviewers cite pricing and customer support as switching factors to alternatives. | Incident Management |
| [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Integrations |
| [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | — | On-Call Scheduling |

### Which IT Alerting features should I prioritize when comparing Splunk On-Call and SolarWinds IT Incident...?

Buyers should prioritize alert management, integrations, on-call scheduling, incident reporting, and ease of use when comparing Splunk On-Call and SolarWinds IT Incident....

- **Alert Management:** Splunk On-Call (3 all-time mentions), SolarWinds IT Incident... (50 all-time mentions).
- **Integrations:** Splunk On-Call (2 all-time mentions), SolarWinds IT Incident... (27 all-time mentions).
- **On-Call Services:** Splunk On-Call (2 all-time mentions), SolarWinds IT Incident... (20 all-time mentions).
- **Incident Reporting:** Splunk On-Call (1 all-time mention), SolarWinds IT Incident... (recent reviews highlight reporting as a feature).
- **Ease of Use:** Splunk On-Call (1 all-time mention), SolarWinds IT Incident... (47 all-time mentions).

### What are the pros and cons of Splunk On-Call vs SolarWinds IT Incident...?

Splunk On-Call’s headline strength is its alerting system, while SolarWinds IT Incident... is most recognized for alert management.

- **Splunk On-Call strengths:** Alerting System (3 all-time mentions), Configuration Ease (2), Customization (2), Flexibility (2), Incident Management (2), Integrations (2), On-Call Services (2), Analytics (1), Customer Support (1), Customizability (1), Ease of Use (1), Easy Integrations (1), Easy Setup (1).
- **Splunk On-Call trade-offs:** Limited Features (2), Missing Features (2), Notification Issues (2), Complexity (1), Complex UI (1), Difficult Customization (1).
- **SolarWinds IT Incident... strengths:** Alert Management (50 all-time mentions), Ease of Use (47), Integrations (27), Features (22), On-Call Services (20), Efficiency (19), Customer Support (18), Easy Integrations (15), Easy Setup (14), Reliability (13), Intuitive (12), User Interface (12), Automation (10), UX Design (9), Flexibility (8).
- **SolarWinds IT Incident... trade-offs:** Notification Issues (28), Alert Overload (20), Missing Features (11), Feature Issues (9), Call Issues (8).

### Is Splunk On-Call or SolarWinds IT Incident... better for small businesses?

SolarWinds IT Incident... is a better fit for small businesses, as recent reviews highlight its flexibility and transparent pricing for teams of varying sizes.

- **Splunk On-Call:** No largest segment data available; reviewers note reasonable pricing and flexibility, but some mention concerns about cost for smaller companies.
- **SolarWinds IT Incident...:** Largest segment is Mid-Market; reviewers from small and medium businesses praise its value, transparent pricing, and ability to scale without restrictive commitments.

### Which IT Alerting platform has better integrations?

SolarWinds IT Incident... is favored for integrations, with a higher all-time mention count and broader integration support in reviews.

- **Splunk On-Call:** Slack (8 all-time mentions), Jira, Statuspage (temporal-qualitative mentions).
- **SolarWinds IT Incident...:** Integrations (27 all-time mentions), with reviewers citing integrations with monitoring tools, Slack, and other major applications.

### How do Splunk On-Call and SolarWinds IT Incident... compare on customer support?

Splunk On-Call scores higher on Quality of Support, but the difference is below the materiality threshold, indicating near-parity between the two products.

- **Splunk On-Call:** Reviewers consistently praise responsive and helpful support, with a Quality of Support score of 9.1.
- **SolarWinds IT Incident...:** Reviewers highlight proactive and available support, with a Quality of Support score of 8.8.

### Which is easier to implement, Splunk On-Call or SolarWinds IT Incident...?

Splunk On-Call and SolarWinds IT Incident... are rated equally for Ease of Setup, both scoring 8.9, indicating parity in implementation experience.

- **Splunk On-Call:** Reviewers describe setup as straightforward, with easy integrations and configuration, though some note complexity in advanced scheduling.
- **SolarWinds IT Incident...:** Reviewers highlight easy implementation, quick onboarding, and helpful support during migration and setup.

### Which product has better Incident Reports?

SolarWinds IT Incident... is more frequently cited for Incident Reports, with reviewers highlighting its reporting features and higher all-time mention counts.

- **Splunk On-Call:** Incident reporting is mentioned in reviews, with 1 all-time mention and positive feedback on post-incident analysis and timeline features.
- **SolarWinds IT Incident...:** Reviewers frequently cite reporting as a strength, with recent reviews highlighting robust incident reporting and analytics capabilities.

## SolarWinds IT Incident Response (Squadcast) vs Splunk On-Call

When assessing the two solutions, reviewers found them equally easy to use and set up. However, reviewers preferred the ease of administration of SolarWinds IT Incident Response (Squadcast), while Splunk On-Call made it easier to do business overall.

- Reviewers felt that Splunk On-Call meets the needs of their business better than SolarWinds IT Incident Response (Squadcast).
- When comparing quality of ongoing product support, reviewers felt that Splunk On-Call is the preferred option.
- When assessing product direction, SolarWinds IT Incident Response (Squadcast) and Splunk On-Call received similar ratings from our reviewers.