SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

It simply works. Allows us to simply create relatively complex rotation schedules and easily view who is on call right now. Support is very helpful and quick to respond. Review collected by and hosted on G2.com.

no major complaints concerning the software. All complaints were dealt with by their support. Review collected by and hosted on G2.com.

It is good for incident notification. It is very fast to notify me of incidents whenever my infrastructure resources are overutilized or any critical incidents are triggered via my monitoring tool. The best part is that it is very simple to integrate with any monitoring tools like Prometheus, Zabbix, and Icinga to constantly notify me of any critical issues in the infrastructure.

I always recommended Squadcast to my friends and team because they instantly got prompted for any series of issues in infrastructure. Review collected by and hosted on G2.com.

I don't think there is any dislike point in this application. I like these apps and recommend them to other IT sectors to use for Monitoring their infra and applications. Review collected by and hosted on G2.com.

It calls me when my code is going sideways. The on-call scheduling is a lifesaver too, ensuring that the right people are always ready to swoop in and save the day. Third are the integrations, that allow frequent access of alerts and related data. Since it's not practical to open any app repeatedly, quick & easy integrations like Slack and email are really helpful. Review collected by and hosted on G2.com.

As for dislikes, I'd say the learning curve can be a bit steep for newcomers. It's like getting the keys to the Batmobile without the manual, or rather a very big manual. But once you get the hang of it, the power is undeniable. We have a POC from the team attached to our Slack channel who's always eager to support our queries and is proactive in resolving them, but I believe the UI could be polished to make it more intuitive, and stop those queries altogether. The platform has a number of features, which is great, but might be a bit overwhelming for beginners. I'd love a wizard that can be played anytime as a walkthrough of the platform. We majorly use the Slack integration to get all alerts in our channels. Like Linear, if the Slack threads could be synced with an incident, it'd be a holy blessing. Imagine clicking on an issue and seeing all conversations that have happened related to it. A massive productivity boost, especially for daily users and DevOps teams. Review collected by and hosted on G2.com.

My favorite part is the automatic escalation for incident response, and all of the customization that comes along with it (delay time, extra notifications, notification type, etc.) - great frequency of use and ease of integration here. Also, I can't skip out on mentioning my second favorite part about Squadcast - the customer support. I've been on a call or two when their company is releasing updates and wanted to chat and answer customer questions. As far as their updates and improvements that they release, it REALLY feels like they listen to customer complaints, recommendations and wishes. Review collected by and hosted on G2.com.

It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But getting anything management-related done is odd feeling, such as trying to adjust the scheduling for different teams. This would reduce the ease of use. Review collected by and hosted on G2.com.

Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events. Review collected by and hosted on G2.com.

Until you install the Squadcast app and manage all your alerts through that, the phone interface can be a bit frustrating to navigate. Failure to manage the alerts will cause Squadcast to hound you (not a bad thing if no one is paying attention). However, once you have the app, it is mindless to properly manage the alert stream and silence it once the alert has been properly acknowledged. Review collected by and hosted on G2.com.

I like the integration it provides with different third-party monitoring tools. With the ease of Webhook, you can use it anywhere in your system to send an alarm notification. It has a nice and cleaner UI. It also calls you back in case you have not read the alert notification, which is a big plus. Implementation is easy enough, it won't take more of it, since it is Cloud managed. Customer support is good with Slack channel integration. Great frequency of use, we use this tool for every sort of production alert which can help us minimize the downtime or avoid it. Review collected by and hosted on G2.com.

Sometimes I find it overwhelming to understand what all features mean and where to find them. Other than that, I did not find any issues with it. Review collected by and hosted on G2.com.

The price is very reasonable for a small team. The app is pretty straightforward with a simple and clean UI. The alerting seems to work pretty well. The new schedules are much easier to understand. Review collected by and hosted on G2.com.

We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calendar doesn't default to showing the overrides right the same way I'd expect from Pagerduty. The setup could use some work to guide you how to get everything running. I also miss the multiple levels of alerts that were easy to set up in Pagerduty (like "these alerts ring phones, these alerts can wait until the morning"). Review collected by and hosted on G2.com.

The alerts that we can configure and the escalation policy, the on call calendar. Very well integrate with alert manager. The mobile app allows team members to receive and respond to alerts on the go, ensuring that incidents are addressed promptly. Squadcast provides incident analytics and reporting, which can help you identify trends, areas for improvement, and the overall performance of your incident response process. Squadcast supports automation through runbooks and alert rules. Runbooks help document and automate response procedures, while alert rules allow you to customize how and when alerts are triggered. Review collected by and hosted on G2.com.

If not properly configured, Squadcast can potentially flood your team with alerts, leading to alert fatigue. It's important to set up alert rules and thresholds carefully to avoid this. Review collected by and hosted on G2.com.

I've been using the squad cast for the last year, and the best part is that you can easily integrate this with other monitoring tools. If you are on the shift, it will send you the reminder and alert notifications, So if you are busy with other tasks, you will receive the call for your alert and take action accordingly. Review collected by and hosted on G2.com.

Recently squadcast introduced a new schedule where we can create the schedule as per the roster, but, we cannot give shift time as per our need, if we can select time as per our need that can be easier, and also if we can directly upload the roster in CSV format. Review collected by and hosted on G2.com.

Their escalation policies structure, Single to manage all service alerts Review collected by and hosted on G2.com.

we are not able to attach screenshots in alerts notes Review collected by and hosted on G2.com.