SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most customers run shifts around the clock however we are only staffed during normal business hours. If there is a network or software issue that takes place after hours its critical that we be alerted. With Squadcast we have found that we can determined which alerts we want prioritized, which we want to ignore, we can even suppress repeated alerts. After doing research we found Squadcast was the best value allowing us to have many team members on our support rotation and all while still utilizing the first tier of service which does not cost us. Review collected by and hosted on G2.com.

My only issues have been with the IOS app having bugs however I am not aware of any of the previous bugs that we encountered still being an issue. It appears as though they have all been addressed. These included not being able to add notes to a ticket and login issues. Review collected by and hosted on G2.com.

Squadcast has all the core functionality to support your operations, alert management, and escalations at a very reasonable price point. Technical support has been excellent, and they provide fast response to support. Review collected by and hosted on G2.com.

They are minor - the mobile app is not as configurable as some competitors such as custom sounds. That being said, there is always improvements in this space so I am sure it will be addressed soon. Review collected by and hosted on G2.com.

It's a relatively good price compared to other paging software. It is able to call people in multiple countries and you can create teams and on-call shifts easily. Review collected by and hosted on G2.com.

We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcast. I've reached out to both Sentry and Squadcast for this issue, and although you guys allow for outbound calls, the Sentry issue URL ends with /, so we're not able to do a batch operation. Hence, it doesn't work. Review collected by and hosted on G2.com.

We're able to centralice all Incidences in one single application and it was really easy to implement and integrate. Review collected by and hosted on G2.com.

Sometimes it's hard to find what we're looking for. Better ordering in tables and search-elements would be great. Review collected by and hosted on G2.com.

Squadcast is great for alerting you when important services are experiencing high volumes of errors that require your attention. It integrates well with other monitoring tools such as Azure Insights and Datadog. I'm sure there are more but those are just the 2 we use and there isn't any issues setting up the specific rules for when to notify us. The on-call feature is great so you can have 24 hour observation without being glued to a screen and it doesn't leave any 1 person or teammate being responsible for the whole show. Review collected by and hosted on G2.com.

Sometimes the same alert will continually blow up your phone while you are currently investigating the issue. This is highly aggravating. I know there are suppression rules and other mechanisms in place to limit these alerts manually, but there should really be something built in where if a second/third/fourth alert comes in for the same issue while the first one is still active then it doesn't need to make that awful noise on your phone that disrupts you while working. Review collected by and hosted on G2.com.

I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform stands out as a reliable and robust solution for handling incidents seamlessly.

One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations.

The real-time collaboration features have proven invaluable for our team. Having a centralized platform for communication and coordination ensures that everyone is on the same page during incidents. This has greatly improved our ability to respond promptly and effectively, minimizing downtime and potential disruptions.

SquadCast's notification system is a game-changer. The customizable alerts and escalations ensure that the right people are notified at the right time, reducing the risk of oversight and allowing us to address issues proactively.

The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy.

Furthermore, the customer support from SquadCast has been exceptional. The team is responsive, knowledgeable, and genuinely invested in the success of its users. Any questions or concerns are addressed promptly, creating a positive and supportive experience for our team.

In conclusion, SquadCast has proven to be an indispensable tool for incident management. Its user-friendly interface, real-time collaboration features, and reliable performance make it a standout choice for teams looking to streamline their incident response processes. I highly recommend SquadCast to any organization seeking a top-notch incident management solution. Review collected by and hosted on G2.com.

Expanding integration options could enhance its compatibility with a broader range of existing tools in users' workflows. Review collected by and hosted on G2.com.

Squadcast has been a game-changer for my team's collaboration and productivity. The user-friendly interface makes it a breeze to set up and manage projects, and the real-time collaboration features have significantly improved our workflow. The platform's reliability in handling audio and video calls has been impressive, ensuring that our communication is seamless, even across remote teams.

One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions. Review collected by and hosted on G2.com.

One aspect is the mobile app experience, which could be more polished for on-the-go accessibility. Enhancing the app's features and ensuring a seamless transition between desktop and mobile could further improve the user experience. Review collected by and hosted on G2.com.

the UI is simple and easy to use, cater all functionalities needed from basic until advance Review collected by and hosted on G2.com.

sometimes lagging in making the phone call escalation Review collected by and hosted on G2.com.

Squadcast is an easy to use and integrate incident management and on-call alerting platform. The alerts, and send notifications works perfect for us. Free Trial plan gives you an oportunity to try it out and see how great it is. Very quick response from the support team. Review collected by and hosted on G2.com.

I would recommend improving customization, for example, create more labels for users to categorize easier. Everything else is great so far. Review collected by and hosted on G2.com.

Squacast Gives real time alerts,also gives an alert schedule which is most effective thing about the squadcast which i like. Also a live site monitoring is a great feature i used and like the most Review collected by and hosted on G2.com.

There is nothing in this squadcast which i didn't like about, i like all the facilities and services provided, countered some bugs while using it but it is negligible to an attention. Review collected by and hosted on G2.com.