--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 310 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 310 ## About SolarWinds IT Incident Response (Squadcast) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. ## SolarWinds IT Incident Response (Squadcast) Pros & Cons **What users like:** - Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. (50 reviews) - Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. (47 reviews) - Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. (29 reviews) - Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. (27 reviews) - Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. (22 reviews) - On-Call Services (20 reviews) - Users appreciate the **efficiency** of Squadcast, enabling streamlined incident management and quick setup for their teams. (19 reviews) - Alerting System (18 reviews) - Users praise the **responsive customer support** from Squadcast, facilitating seamless setup and immediate assistance when needed. (18 reviews) - Users find the **easy integrations** of SolarWinds IT Incident Response convenient, streamlining setup and customization. (15 reviews) **What users dislike:** - Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. (28 reviews) - Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. (20 reviews) - Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. (11 reviews) - Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. (9 reviews) - Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. (9 reviews) - Users face challenges with **call issues** , including lack of round robin alerts and difficulties in acknowledging calls. (8 reviews) - Users feel the **limited features** in the free plan restrict functionality, potentially hindering user loyalty and upgrades. (7 reviews) - Technical Issues (7 reviews) - UX Improvement (7 reviews) - Bugs (6 reviews) ## SolarWinds IT Incident Response (Squadcast) Reviews ### 1. it's not super intuitive to use without a ton of onboarding **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** it's cheaper than pagerduty, and it can get the job done **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The UI is not intuitive. I just want to know if I am on call RIGHT NOW, when I'm on call next, and make it easy to swap on calls with teammates. You shouldn't need to do a 45 minute onboarding to figure this out. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** managing and scheduling on call rotations, escalating issues **Official Response from Chitra Bisht:** > Hey, thank you for taking out time to share your review. You can click on Schedules from the left side navigation sidebar to view the ongoing and upcoming schedules along with shift length and details of members on the shift. The platform provides multiple views of your on-call calendar - monthly, weekly, daily and list formats. You can refer our documentation. ### 2. Not much use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** it is a useful in notifications and processing **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** don't use much, but the dashboard isn't user frielndy **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** onsite business issues **Official Response from Chitra Bisht:** > Thanks for taking the time to leave a review of Squadcast on G2! We're glad to hear that you find our notifications and processing features useful. Could you please elaborate a bit more on what specifically you find challenging about the dashboard? This will help us understand your pain points and work towards better solutions. Meanwhile you might check our support documentation on Incident dashboards here (https://support.squadcast.com/dashboards/incident-dashboard) ### 3. Ok service for notifying **Rating:** 2.0/5.0 stars **Reviewed by:** Christopher C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Being able to customize notifications for my devices **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not detailed enough integration with sentry, no easy way to make temporary edits to oncall rotations **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Creating an oncall rotation/notifying oncall about issues ## SolarWinds IT Incident Response (Squadcast) Discussions - [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) - 1 comment, 1 upvote - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments - [View SolarWinds IT Incident Response (Squadcast) pricing details and edition comparison](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A58%3A23+-0500&secure%5Bsession_id%5D=0b2eba3c-3f62-4ee9-9f1a-c3c208c8af2a&secure%5Btoken%5D=268a43a34aef007ebd6a5c778f668890883614963729054d3e4c80ca036ed3e5&format=llm_user) ## SolarWinds IT Incident Response (Squadcast) Features **Administration** - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Service Desk** - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - Generative AI **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Functionality** - Alerting - Automation **Agentic AI - Incident Management** - Third-Party Integrations - Multi-Language **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Agentic AI - IT Service Management (ITSM) Tools** - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top SolarWinds IT Incident Response (Squadcast) Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews)