SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

The best part is that it's a very simple tool. Initially, with other monitoring tools, only technical folks were handling the alerts. However, since Squadcast is easy and includes the "notes" and a few other sections, it is managed by Customer Success itself. If they see any issue, it's easy for them to reassign. Thus, it almost eliminated the L1 layer Review collected by and hosted on G2.com.

Call rotation seems to be confusion sometimes Review collected by and hosted on G2.com.

Squadcast excels in facilitating efficient incident response and resolution, ensuring that system issues are promptly addressed and minimized. Its intuitive interface and clear incident timelines make it easy for SREs to track, prioritize, and resolve incidents effectively. It provides a centralized platform for monitoring system health, identifying potential issues, and implementing preventive measures to minimize downtime and maintain optimal system performance. Its well-organized layout and clear functionalities ensure that SREs can quickly access the information they need to manage incidents and maintain system reliability. Its flexible architecture and robust capabilities enable it to handle increasing workloads and support a growing number of systems. Review collected by and hosted on G2.com.

Squadcast's user interface and workflows are largely standardized, leaving limited room for customization to fit specific team preferences or organizational requirements. Squadcast's analytics and reporting capabilities could be more robust, providing more granular insights into system performance, incident trends, and SRE team effectiveness. Review collected by and hosted on G2.com.

Reliable Incident Management: Squadcast provides a robust incident management system that helps teams respond to and resolve incidents effectively. It allows teams to create, prioritize, and assign incidents, enabling efficient collaboration during critical situations. Review collected by and hosted on G2.com.

Complexity: Some users may find Squadcast's interface or configuration options complex or overwhelming, especially if they are new to incident management tools. It may require some time and effort to fully understand and utilize all of its features effectively.

Learning Curve: Since Squadcast offers various advanced features and integrations, users might need to invest time in learning how to set up and customize the tool to meet their specific needs. This learning curve can be challenging for users who are not familiar with incident management platforms.

Pricing: The cost of using Squadcast might be a concern for some users or organizations, particularly for small teams or startups with limited budgets. Pricing structures and plans can vary, so it's important to evaluate the cost-effectiveness based on the specific requirements and size of the team. Review collected by and hosted on G2.com.

Squacast is an Incident Management at cost effective pricing. We migrated from PagerDuty, because of the excessive prize/increase.

The setup was easy and anyone with some basic knowledge should be able to do it. SquadCast has a good number of integrations. A seamless integration with DataDog Monitors. It automatically resolves the incidents when they are resolved in DataDog.

In addition, the OOTB MMTA and MTTR on the main dashboard keep everyone informed about organizational numbers. Review collected by and hosted on G2.com.

- There has to be a lite offering, to just get notified along with integrations. Incident Management at startups doesn't need fancy metrics and tracking. A lite version with call/sms and tracking support is enough.

- The SSO setup with Google Workspace was not clear. It required back and forth with their support but finally worked. A quick setup demo video should have helped. Review collected by and hosted on G2.com.

We get immediate alerts if there is some issue related to memory, disk, any services going down, so that we can quickly reach to those and fix the issue in a minimum due of time Review collected by and hosted on G2.com.

Nothing I felt like to dislike the Squadcast tool. Review collected by and hosted on G2.com.

Helpful team, always rolling out new features, great UI Review collected by and hosted on G2.com.

Sometimes clunky visuals, not great analytics page Review collected by and hosted on G2.com.

Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Review collected by and hosted on G2.com.

There are new features and improvements coming out regularly, but it's not always clear if they align to our business. AEs / Support could be more proactive in evangelizing these features with existing customers. Review collected by and hosted on G2.com.

Squadcast was very easy to setup and we integrated it with the Alertmanger and Slack easily, we are able to get the alerts as fired and we are notified via squadcast slack message, email and very awesome feature call Review collected by and hosted on G2.com.

There is just one minor thing if there is team and the alerts fired then every person on that team gets the call alert, it would be better if there is a way to filter the calls to sent to specific people when gets triggered Review collected by and hosted on G2.com.

The easiest way to create on call schedules and ensure that notifications are sent whenever changes are done Review collected by and hosted on G2.com.

A bit too many features on the Home Screen make it hard to navigate for new users Review collected by and hosted on G2.com.

It is very easy to configure and manage the application. Also it has prompt support. Also pricing model is good. Review collected by and hosted on G2.com.

Nothing to dislike but need to add some extra information in text message alert. Review collected by and hosted on G2.com.