--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta\_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 310 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SolarWinds IT Incident Response (Squadcast) but has limited features. Are you part of the SolarWinds IT Incident Response (Squadcast) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. * * * Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds IT Incident Response (Squadcast) Community](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) Languages Supported English Solution Type All-in-One Overview by Amiya Adwitiya Show More ## Pricing Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) ## User Insights Average based on 310 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/8/2023 "Monitoring and Alerting turned simple and efficient" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The best part is that it's a very simple tool. Initially, with other monitoring tools, only technical folks were handling the alerts. However, since Squadcast is easy and includes the "notes" and a few other sections, it is managed by Customer Success itself. If they see any issue, it's easy for them to reassign. Thus, it almost eliminated the L1 layer Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Call rotation seems to be confusion sometimes Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We use it for Server monitoring for various metrics Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8844222/official_response/edit) Thanks for sharing your experience! It's great to hear that Squadcast's simplicity has allowed your Customer Success team to manage alerts effectively, eliminating the need for technical intervention. Could you specify what part of the call rotation seems confusing, so we can take your feedback into consideration! Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/9/2023 "A Robust SRE Solution for Proactive Reliability Management and Incident Handling" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast excels in facilitating efficient incident response and resolution, ensuring that system issues are promptly addressed and minimized. Its intuitive interface and clear incident timelines make it easy for SREs to track, prioritize, and resolve incidents effectively. It provides a centralized platform for monitoring system health, identifying potential issues, and implementing preventive measures to minimize downtime and maintain optimal system performance. Its well-organized layout and clear functionalities ensure that SREs can quickly access the information they need to manage incidents and maintain system reliability. Its flexible architecture and robust capabilities enable it to handle increasing workloads and support a growing number of systems. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Squadcast's user interface and workflows are largely standardized, leaving limited room for customization to fit specific team preferences or organizational requirements. Squadcast's analytics and reporting capabilities could be more robust, providing more granular insights into system performance, incident trends, and SRE team effectiveness. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast streamlines incident management and resolution by automating repetitive tasks, providing clear incident timelines, and facilitating efficient communication among SREs. Squadcast goes beyond reactive incident response by promoting proactive system reliability management. Squadcast's architecture is designed to scale with growing organizations, supporting an increasing number of systems and users without compromising performance. Squadcast is committed to continuous improvement and innovation, regularly releasing new features and enhancements based on user feedback and industry trends. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8844190/official_response/edit) Thanks for your review! We're glad Squadcast has been effective for incident response. We're continuously improving customization options and analytics. Your feedback helps us make Squadcast even better! Validated ReviewerSource: Organic ![Dadaso P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dadaso P.") DP Dadaso P. Small-Business (50 or fewer emp.) 6/7/2023 "Best" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Reliable Incident Management: Squadcast provides a robust incident management system that helps teams respond to and resolve incidents effectively. It allows teams to create, prioritize, and assign incidents, enabling efficient collaboration during critical situations. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Complexity: Some users may find Squadcast's interface or configuration options complex or overwhelming, especially if they are new to incident management tools. It may require some time and effort to fully understand and utilize all of its features effectively. Learning Curve: Since Squadcast offers various advanced features and integrations, users might need to invest time in learning how to set up and customize the tool to meet their specific needs. This learning curve can be challenging for users who are not familiar with incident management platforms. Pricing: The cost of using Squadcast might be a concern for some users or organizations, particularly for small teams or startups with limited budgets. Pricing structures and plans can vary, so it's important to evaluate the cost-effectiveness based on the specific requirements and size of the team. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Automation and Integration: Squadcast integrates with various monitoring, alerting, and communication tools commonly used by teams. By automating incident creation, alert routing, and notifications, it reduces manual effort and helps teams respond quickly to incidents. Integration with other tools streamlines workflows and enhances efficiency, reducing the risk of missed or delayed alerts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/9/2023 "Cost effective incident management" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squacast is an Incident Management at cost effective pricing. We migrated from PagerDuty, because of the excessive prize/increase. The setup was easy and anyone with some basic knowledge should be able to do it. SquadCast has a good number of integrations. A seamless integration with DataDog Monitors. It automatically resolves the incidents when they are resolved in DataDog. In addition, the OOTB MMTA and MTTR on the main dashboard keep everyone informed about organizational numbers. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? - There has to be a lite offering, to just get notified along with integrations. Incident Management at startups doesn't need fancy metrics and tracking. A lite version with call/sms and tracking support is enough. - The SSO setup with Google Workspace was not clear. It required back and forth with their support but finally worked. A quick setup demo video should have helped. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squacast is an Incident Management at cost effective pricing. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8845412/official_response/edit) Thank you for your detailed review! We're delighted that you find Squadcast cost-effective and appreciate its easy setup and seamless integrations. We value your feedback on having a lite version and clearer SSO setup instructions. You can check our support doc for the same. Your suggestions help us improve. Thanks again for sharing your experience! [See how SolarWinds IT Incident... improved](https://support.squadcast.com/single-sign-on-sso/google-sso) Validated ReviewerSource: Organic ![Aaquib M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaquib M.") AM Aaquib M. Enterprise (\> 1000 emp.) 11/9/2023 "Squadcast has really helped a lot in terms of monitoring and alerts in the environment" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? We get immediate alerts if there is some issue related to memory, disk, any services going down, so that we can quickly reach to those and fix the issue in a minimum due of time Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Nothing i felt like to dislike the squadcast tool. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast helps in solving issues like services going down. If we are not aware of these, then it might be escalated and may impact the business. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8850261/official_response/edit) Thank you for your great review! We're thrilled that Squadcast has improved your monitoring and alerting, helping you quickly address issues. It's fantastic to hear you have no dislikes. If you need anything, we're here to help. Thanks again! Current UserValidated ReviewerSource: Organic ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Team Member Small-Business (50 or fewer emp.) 2/22/2022 "Good growing tool in an important sector" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Helpful team, always rolling out new features, great UI Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Sometimes clunky visuals, not great analytics page Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Incident response and on-call scheduling. I like the automation Review collected by and hosted on G2.com. Show More 5/30/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christopher O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher O.") CO Christopher O. Small-Business (50 or fewer emp.) 11/16/2023 "Does what it needs to do" 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? There are new features and improvements coming out reguarly, but it's not always clear if they align to our business. AEs / Support could be more proactive in evangelizing these features with existing customers. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Call tree / alerting when there's production incident. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TG Thomas G. DevOps Engineer Small-Business (50 or fewer emp.) 6/10/2023 "Squadcast's better than Pagerduty" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast was very easy to setup and we integrated it with the Alertmanger and Slack easily, we are able to get the alerts as fired and we are notified via squadcast slack message, email and very awesome feature call Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? There is just one minor thing if there is team and the alerts fired then every person on that team gets the call alert, it eould be better if there is a way to filter the calls to sent to specific people when gets triggered Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast is allowing us to easily visualise the incidents by awesome arrangement, it is easily integrated with Prometheus and of creating teams using service option is too good, we created our team with a name of our choice and added team members in that which I think was not available with other vendors Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8202232/official_response/edit) Hello! Thank you for your review! Calls will be received according to the Escalation Policy configuration. If you wish to direct alerts to particular individuals, you can setup Escalation Policies via the following link: https://support.squadcast.com/escalation-policies/create-and-manage-escalation-policies Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jugal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jugal B.") JB Jugal B. Mid-Market (51-1000 emp.) 11/9/2023 "I use Squadcast at work and it’s Amazing" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The easiest way to create on call schedules and ensure that notifications are sent whenever changes are done Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? A bit too many features on the Home Screen make it hard to navigate for new users Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We use Squadcast for on call alerting and incident management, it makes our lives easier so that we don't have to implement our own on call systems Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8844450/official_response/edit) Thanks for your positive feedback. Glad to hear you find Squadcast useful for creating on-call schedules and sending notifications. We're continuously streamlining our app to make navigation smoother for new users. Current UserValidated ReviewerSource: Organic AP Ashish P. Small-Business (50 or fewer emp.) 11/14/2023 "Great Product and Excellent Features !" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It is very easy to confiure and manage the application. Also it has prompt support. Also pricing model is good. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Nothing to dislike but need to add some extra information in text message alert. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We have large infrastucrure on cloud so squadcast solving our problem for on call alerting and incident managemnt with integrating with other ITSM tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about SolarWinds IT Incident Response (Squadcast)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discussions/new) ![Ross B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross B.") RB Ross Briggs • Last activity about 1 year ago Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) GU Guest User • Last activity almost 4 years ago How much does SquadCast cost? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-much-does-squadcast-cost) [ View all Discussions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) ## Pricing Options Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month ### Enterprise Starting at $21.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) SolarWinds IT Incident Response (Squadcast) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-splunk-on-call) ##### ##### SolarWinds IT Incident Response (Squadcast) Features Administration Reports & Analytics Service Desk Incident Reports Process Workflow Functionality Alerting Automation Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which food safety management solutions that customers recommend deliver measurable ROI within six months?](https://www.g2.com/discussions/which-food-safety-management-solutions-that-customers-recommend-deliver-measurable-roi-within-six-months)[What's the top pricing platform for software industry](https://www.g2.com/discussions/what-s-the-top-pricing-platform-for-software-industry)[What's the best security compliance software for ensuring data protection](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection) [What is the top-rated screen and video capture software for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-screen-and-video-capture-software-for-enterprises)[Top tools for automating budget approval workflows](https://www.g2.com/discussions/top-tools-for-automating-budget-approval-workflows)[Pros and Cons Details](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)