[ SolarWi... Reviews ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [ SolarWi... Reviews ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) # SolarWinds IT Incident Response (Squadcast) Features ##### ## Administration (1) Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. Show More ##### ## Service Desk (2) Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Show More ##### ## Functionality (2) Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Show More ##### ## Management (5) Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Show More ##### ## Monitoring (3) Constant Monitoring Monitors systems constantly in real-time. Timely Alerts Alerts users of incidents and issues as soon as they arise. TIcket Accuracy Generates accurate incident reports. Show More ##### ## Management Tools (3) Ticket Assignment Assigns tickets to relevant team members. Standardization Cultivates a standardized workflow for enhanced organization. Lifecycle Visualization Grants transparent overviews for the lifecycle of each incident. Show More ##### ## AI Detection & Signal Quality - AI SRE Tools (4) Cross-Telemetry Correlation Correlates logs, metrics, traces, and alerts to isolate high-signal issues faster. Change-Aware Detection Links incidents to recent deployments, commits, configuration changes, or feature flag updates. Adaptive Anomaly Detection Detects abnormal behavior using dynamic baselines, auto-adaptive thresholds, or learned patterns. Alert Correlation & Noise Reduction Correlates related alerts and suppress duplicates to reduce alert fatigue and focus attention. Show More ##### ## Reliability Objectives & Service Operations - AI SRE Tools (4) Intelligent On-Call Workflows Routes incidents to the right responders and enrich on-call actions with service and incident context. Error Budget Tracking Tracks remaining error budget and burn rate against reliability targets. SLI & SLO Management Defines service level indicators and objectives for services, user journeys, or business-critical operations. Service Health Modeling & Reporting Model service dependencies and surface health, impact, and reliability status for stakeholders. Show More ##### ## Investigation & Root Cause Analysis - AI SRE Tools (4) Guided Incident Investigation Assembles timelines, evidence, and summaries that guide responders through triage and diagnosis. Live Debugging in Production Captures code-level diagnostics in running systems without redeploying or restarting services. AI Root Cause Analysis Identifies likely causes across services and dependencies using topology, causality, or learned relationships. Runtime-Verified Root Cause Analysis Validates suspected causes with live runtime evidence instead of static inference alone. Show More ##### ## Automation & Platform Controls - AI SRE Tools (4) Automated Runbook & Workflow Execution Executes runbooks and multi-step workflows automatically in response to alerts or incidents. Human-in-the-Loop Remediation Inserts approvals or decision gates before high-impact remediation steps are executed. Integration, APIs & Secure Access Controls Embed reliability workflows into existing tools through integrations and APIs while enforcing secure access across hybrid or legacy environments. AI-Assisted Code Fix Generation Generates remediation guidance or code changes from incident context and observed telemetry. Show More [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Sponsored Freshservice 4.6/5 (1,336) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5 (934) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5 (53) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5 (759) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) SolarWinds IT Incident Response (Squadcast) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5 (956) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5 (53) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5 (52) [ Compare Now ](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-splunk-on-call) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Incident Management ](https://www.g2.com/categories/incident-management)[ IT Alerting ](https://www.g2.com/categories/it-alerting) [ AI SRE Tools ](https://www.g2.com/categories/ai-sre-tools) Show More ##### Explore More [ Best customer service automation tools for small businesses ](https://www.g2.com/discussions/what-is-the-best-customer-service-automation-tool-for-small-businesses)[ Which AI content creation software has the best templates? ](https://www.g2.com/discussions/which-ai-content-creation-software-has-the-best-templates)[ How does Trintech work with ERP software? ](https://www.g2.com/discussions/how-does-trintech-work-with-erp-software) [ Best rated HR tools for automation ](https://www.g2.com/discussions/best-rated-hr-tools-for-automation)[ Leading identity and access management platform ](https://www.g2.com/discussions/leading-identity-and-access-management-platform-which-ones-actually-deliver)[ Pros and Cons Details ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?qs=pros-and-cons) Show More [ Best customer service automation tools for small businesses ](https://www.g2.com/discussions/what-is-the-best-customer-service-automation-tool-for-small-businesses)[ Which AI content creation software has the best templates? ](https://www.g2.com/discussions/which-ai-content-creation-software-has-the-best-templates)[ How does Trintech work with ERP software? ](https://www.g2.com/discussions/how-does-trintech-work-with-erp-software) [ Best rated HR tools for automation ](https://www.g2.com/discussions/best-rated-hr-tools-for-automation)[ Leading identity and access management platform ](https://www.g2.com/discussions/leading-identity-and-access-management-platform-which-ones-actually-deliver)[ Pros and Cons Details ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?qs=pros-and-cons)