SolarWinds IT Incident Response (Squadcast) Features

A means to view and analyze a large amount of data in order to gain business insights.

Managing inventories and tracking changes to hardware and software configurations

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Plan and coordinate all the resources, costs and time needed to execute assignments

Set and monitor service level agreements to ensure timely response and resolution

Create, manage and track all task activities and progression

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Allow customers/users to submit support queries and service requests

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor service demand and performance to plan for adequate resources that meet business needs

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track and manage inventory levels to maintain proper supply

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Alter the layout and content of reports

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware.

Active reporting of data and metrics

Monitors systems constantly in real-time.

Alerts users of incidents and issues as soon as they arise.

Generates accurate incident reports.

Notifications via mobile devices

Receive and/or send email notifications for urgent updates, requests, or other information

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Assigns tickets to relevant team members.

Cultivates a standardized workflow for enhanced organization.

Grants transparent overviews for the lifecycle of each incident.

Use AI to generate content in the form of text, images, videos, etc.

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Set up connections to third-party platforms to improve business processes

Assign available resources (human and/or non-human) to various projects and tasks

Manage and support multiple languages

Correlates logs, metrics, traces, and alerts to isolate high-signal issues faster.

Links incidents to recent deployments, commits, configuration changes, or feature flag updates.

Detects abnormal behavior using dynamic baselines, auto-adaptive thresholds, or learned patterns.

Correlates related alerts and suppress duplicates to reduce alert fatigue and focus attention.

Routes incidents to the right responders and enrich on-call actions with service and incident context.

Tracks remaining error budget and burn rate against reliability targets.

Defines service level indicators and objectives for services, user journeys, or business-critical operations.

Model service dependencies and surface health, impact, and reliability status for stakeholders.

Assembles timelines, evidence, and summaries that guide responders through triage and diagnosis.

Captures code-level diagnostics in running systems without redeploying or restarting services.

Identifies likely causes across services and dependencies using topology, causality, or learned relationships.

Validates suspected causes with live runtime evidence instead of static inference alone.

Executes runbooks and multi-step workflows automatically in response to alerts or incidents.

Inserts approvals or decision gates before high-impact remediation steps are executed.

Embed reliability workflows into existing tools through integrations and APIs while enforcing secure access across hybrid or legacy environments.

Generates remediation guidance or code changes from incident context and observed telemetry.

Arrange tasks based on the level of priority or urgency

Track work performed and resources used for past customers, sites, or assets

Private online space that lets businesses securely share documents and provide information access to clients

Customize contracts and forms to collect specific information

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Database containing accurate and up-to-date information on all operational services

Notifications that are delivered to users as soon as an event occurs

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Active monitoring of systems, applications, or networks

Use AI to generate content in the form of text, images, videos, etc.

Gauge satisfaction and receive information for improvement and success

Assemble applications and processes by dragging over and arranging pre-built components

Online portal through which end users can access the system, manage tasks, or obtain information

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic reply functionality for incoming messages

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Track the status of support tickets/escalations as they move through the service queue

Tickets are automatically assigned to specific agents based on predefined rules

Templated responses for responding quickly to recurring support requests

Provides a channel for team members to share media files, communicate, and work together

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Customize data fields to support various needs and use cases

Track and document all activities across devices, networks, and other systems

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

System alerts about the need to escalate an issue or request

Define levels of authorization for access to specific files or systems

Creation and customization of dashboards

Control system behavior and appearance, and access and report on system status/health from a distant location

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Communicate using direct chat or messages within the system

Manage the process of evaluating documents or requests submitted for approval

A record of all activities within the system, including user access, changes made, etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Store, manage and track all forms in a centralized location

Track, report on and implement actions pertaining to physical safety at the workplace

Track and manage adherence to policies for any service, product, process, or supplier

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Create, manage and track all task activities and progression

Allow users to access multiple services after entering their login credentials once

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Application programming interface that allows for integration with other systems/databases

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Active reporting of data and metrics

Investigate and take action at root cause or error in processes to prevent recurring issues

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and track all relevant internal and external communications

A record of all activities within the system, including user access, changes made, etc.

Manage incidents related to outages or breaches in functionality of IT systems

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A chronological record of actions or occurrences within a network, software, or process

Analyze potential risks across the organization

Create, design and manage workflows for repetitive tasks

Initiate collection and analysis of known risks

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports

Track, manage, or resolve user requests and IT incidents/issues

Set and monitor service level agreements to ensure timely response and resolution

Timed notification for any upcoming task, deadline, appointment, or activity

Track and organize on-call shifts

Oversee people and resources to carry out an investigation

Schedule predetermined or ad hoc maintenance services and labor requests

Track the status over time for a request, process, asset, or transaction