SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds IT Incident Response (Squadcast) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Amiya Adwitiya

Pricing

Pricing provided by SolarWinds IT Incident....

Pro

$9.00

Per Month

Premium

$16.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 310 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/31/2023

"Incident Management"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

We switched to Squadcast from Pagerduty. We found that the interface was similar and intuitive, and had all of the necessary functionality. It was a pretty seamless transition, even or our various integrations with Slack and Jira. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The on-call calendar view can be confusing, especially when there are overrides or exporting the calendar view. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Hello!

Thank you for your valuable feedback. We truly appreciate your insights and have recorded your comments!

Current UserValidated ReviewerSource: Organic

Kunal J.

DevOps Engineer

Small-Business (50 or fewer emp.)

6/12/2023

"good for IT companies."

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast helps teams organize and track incidents, allowing them to prioritize and assign tasks to the appropriate team members. This helps streamline the incident resolution process. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Alerting tools often come with a price tag, and the cost may vary depending on the features and usage. It's essential to evaluate the pricing structure and determine if the tool's benefits justify the investment. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Alerting tools aim to provide accurate notifications when incidents occur. However, false positives (notifications for non-issues) or false negatives (failure to detect real issues) can occur. These inaccuracies can potentially lead to alert fatigue or missed incidents, impacting the effectiveness of the tool. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/1/2023

"Squadcast for business"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

you may encounter limitations in customizing and tailoring the tool to your specific needs. This may include customization of notification channels, incident workflows, or other aspects that are critical to your organization's processes. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Notification and alerting: Squadcast can send notifications and alerts to team members through various channels (such as email, SMS, or mobile apps) when an incident occurs. This ensures that the relevant individuals are promptly informed about issues that require their attention.

Escalation policies: Squadcast enables teams to define escalation policies to ensure that if an incident is not acknowledged or resolved within a specific time frame, it is escalated to the next level of support or management. This helps prevent incidents from going unnoticed or unaddressed. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

We appreciate your thoughtful feedback! We acknowledge your observations and are proactively addressing them. Should you have any more questions or require further assistance, please reach out to our support team at support@squadcast.com!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Nate E.

Small-Business (50 or fewer emp.)

10/26/2023

"Was easy to transition and has been a nice change of pace from what we used previously"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Easy to use for the most part, I can customize the alert notification tones Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Alert details could be easier to read. More customization would be nice. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for sharing a positive review. For alert details customization we recommend you to use color coding to visually distinguish different types of alerts (e.g., high priority - red, medium priority - yellow, low priority - blue). We'd love to hear your specific need for alert customization, you can write to us in detail at support@squadcast.com.

Current UserValidated ReviewerSource: Organic

Rajesh V.

Mid-Market (51-1000 emp.)

11/9/2023

"A very good IMT (Incident Management Tool)"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Easy schedule creation, quick integration and best support. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Two way extensions sometimes create a loop of triggers. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Food Production

Mid-Market (51-1000 emp.)

5/18/2023

"My go-to for critical incident management"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

For me, the interface is very intuitive; it's easy to find what needs to be done for open incidents. It's also really easy to create services and integrate alert sources and other tools into Squadcast. The mobile app is really good, too; I depend on it. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

There can be a little bit of a learning curve on modifying existing alert sources for a service. I'm used to it now, but that's one area where the UI could use some improvement. I'd also like a little more variety in configuring private status pages. Most of the people who need to see status pages are internal users but they're not Squadcast users. So if I need a private status page, I'd probably use another tool for that. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Squadcast lets me reduce some of the noise from our various monitoring toolsets, so that I can look in one place for alarms that need action taken on them. The alerting features built into a lot of monitoring tools fall short for me, and Squadcast helps me make sure that I'm seeing critical alerts in a single place. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Hello,

Thank you for reaching out with your valuable comments and feedback. In regards to your inquiry about utilizing private Status Pages, would you be interested in incorporating these private Status Page viewers as Stakeholders within Squadcast? This would grant them exclusive access to the status pages, addressing your specific use-case. For any further questions or feedback, please don't hesitate to contact us at support@squadcast.com!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Shibashish S.

VP, Projects

Small-Business (50 or fewer emp.)

Updated 12/7/2023

Originally submitted 6/7/2023

"Good features and pricing compared to competitors"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The squadcast support team is good; they hand hold to onboard/migrate and also support proactively post that. The Squadcast product is feature-rich, I especially like their reporting. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Pricing can be better for bulk users. On the product, some more granular reporting is required like how many alerts got escalated, etc. Also need a feature to group similar alerts for better analysis. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

We're delighted to hear that you value our support and feature-rich product! Check out the Incidents Dashboard and Analytics Dashboard - Total Incidents, MTTA and MTTR Incidents - with drilled down Incident Analytics. You might explore our latest features, including Auto Pause Transient Alerts and Intelligent Alert Grouping, for streamlined Incident Management experience.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

amar t.

Mid-Market (51-1000 emp.)

10/31/2023

"Easy to implementation and integration."

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Easy to implementation and integration, Helped team to understand fast . Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Email and phone alerts frequency, Even post acknowolegement recieving calls. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Thank you for your review! If you are still encountering the issue of receiving calls post acknowledgment, please don't hesitate to contact our team at support@squadcast.com for assistance!

Current UserValidated ReviewerSource: Organic

Verified User in Computer Software

Small-Business (50 or fewer emp.)

Updated 12/13/2023

Originally submitted 11/14/2023

"Great tool, integrates well into Slack"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

I like all the integrations available. One that we use the most is Slack Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Adding users to groups can be a bit confusing with the current UI. The UI/UX could use a rework. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/14/2023

"Great product to organize a difficult task"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The design is really cool and the alerting feature is well made, also organizing the schedule is nice. Also the integration with Sentry worked well. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Initially we struggle a little bit to change shifts when we were oncall, I think now it with the schedules v2 is better. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for your feedback! We appreciate your patience with the initial challenges in changing shifts and are happy to hear Schedules v2 has improved your experience. If you have any other suggestions or need assistance, feel free to reach out. Thanks again!

See how SolarWinds IT Incident... improved

Current UserValidated ReviewerSource: Organic