# PagerDuty vs SolarWinds IT Incident Response (Squadcast) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in centralizing alerts and incident response, making it easier for teams to coordinate during critical issues. Users appreciate the seamless integration with the PagerDuty API and the intuitive mobile apps, which enhance the overall user experience.
- **Users say** that SolarWinds IT Incident Response (Squadcast) offers a clean user interface and easy implementation, making it accessible for teams looking to get started quickly. The dashboard provides a quick view of the current status and active incidents, which is a plus for users managing multiple alerts.
- **Reviewers mention** that PagerDuty's automation in incident management significantly reduces downtime for applications. The ability to alert teams through various channels, such as phone calls, SMS, and emails, helps filter out noise and ensures that critical alerts are not missed.
- **According to verified reviews** , SolarWinds IT Incident Response (Squadcast) shines with its on-call scheduling and alert routing intelligence, which helps streamline incident response workflows. Users find these features beneficial for managing team rotations and ensuring that the right people are alerted at the right time.
- **G2 reviewers highlight** that while both products have similar ease of use ratings, PagerDuty's overall user satisfaction is higher, reflecting its robust feature set and reliability in incident management. Users have noted that the platform feels more organized and efficient compared to its competitors.
- **Users express** that PagerDuty's quality of support is a strong point, with many praising the responsiveness and helpfulness of the support team. In contrast, while SolarWinds IT Incident Response (Squadcast) also receives positive feedback for support, it does not match the level of satisfaction reported by PagerDuty users.



| | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 966 | 310 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Mid-Market (49.8% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | $9.00 Per Month | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### SolarWinds IT Incident Response (Squadcast)

Pros:
- Alert Management (50 reviews)
- Ease of Use (47 reviews)

Cons:
- Notification Issues (28 reviews)
- Alert Overload (20 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
  | **Meets Requirements** | 9.1 (819 reviews) | 8.7 (264 reviews) | 
  | **Ease of Use** | 8.6 (827 reviews) | 8.6 (268 reviews) | 
  | **Ease of Setup** | 8.2 (453 reviews) | 8.9 (136 reviews) | 
  | **Ease of Admin** | 8.5 (414 reviews) | 8.9 (132 reviews) | 
  | **Quality of Support** | 8.9 (627 reviews) | 8.8 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (351 reviews) | 9.1 (125 reviews) | 
  | **Product Direction (% positive)** | 8.4 (811 reviews) | 9.0 (251 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### SolarWinds IT Incident Response (Squadcast)

#### Entry-Level Pricing

Plan: Pro 

Price: $9.00 Per Month

Description: Modern On-Call and Incident Response Management

Key Features:
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base

[Browse all 3 editions](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SolarWinds IT Incident Response (Squadcast)** | 9.0/10 | 61 |

#### Administration

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Change Management** | Not enough data | Feature Not Available | 
| **Asset Management** | Not enough data | Feature Not Available | 
| **Reports & Analytics** | Not enough data | 8.9 (48 reviews) ✓ Verified | 

#### Service Desk

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Help Desk** | Not enough data | Feature Not Available | 
| **Incident Reports** | Not enough data | 9.5 (55 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (49 reviews) ✓ Verified | 

#### Management

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Reporting** | Not enough data | 9.1 (39 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.8 (34 reviews) | 

#### Functionality

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Ticketing System** | Not enough data | Feature Not Available | 
| **Performance Logging** | Not enough data | Feature Not Available | 
| **Alerting** | Not enough data | 9.4 (42 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (34 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.7/10 | 241 |
| **SolarWinds IT Incident Response (Squadcast)** | 8.6/10 | 189 |

#### Monitoring

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Constant Monitoring** | 9.2 (154 reviews) | 8.8 (177 reviews) ✓ Verified | 
| **Timely Alerts** | 9.5 (184 reviews) ✓ Verified | 9.1 (187 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (165 reviews) ✓ Verified | 8.5 (175 reviews) ✓ Verified | 
| **AI Monitoring** | 8.2 (19 reviews) | Feature Not Available | 

#### Management Tools

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | 8.5 (176 reviews) ✓ Verified | 
| **Standardization** | 9.1 (189 reviews) | 8.5 (174 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (178 reviews) ✓ Verified | 8.3 (163 reviews) ✓ Verified | 

#### Generative AI

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.2 (45 reviews) | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.8 (10 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.7 (14 reviews) | Feature Not Available | 
| **Adaptive Learning** | 8.5 (10 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 8.8 (11 reviews) | Feature Not Available | 
| **Proactive Assistance** | 8.9 (11 reviews) | Feature Not Available | 
| **Decision Making** | 8.6 (11 reviews) | Feature Not Available | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 55 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **System Integration** | 9.4 (47 reviews) | Not enough data | 
| **Alerting** | 9.7 (48 reviews) | Not enough data | 
| **Reporting** | 9.5 (39 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Feature Not Available | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Feature Not Available | 
| **Multi-step Planning** | 8.0 (9 reviews) | Feature Not Available | 
| **Cross-system Integration** | 9.0 (10 reviews) | Feature Not Available | 
| **Adaptive Learning** | 8.0 (9 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Feature Not Available | 
| **Proactive Assistance** | 8.5 (9 reviews) | Feature Not Available | 
| **Decision Making** | 8.3 (9 reviews) | Feature Not Available | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to PagerDuty (4):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)

**Unique to SolarWinds IT Incident Response (Squadcast) (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Small-Business** | 18.8% | 40.7% | 
| **Mid-Market** | 43.3% | 49.8% | 
| **Enterprise** | 37.8% | 9.4% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.2%
- **Computer Software:** 20.9%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.6%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

#### SolarWinds IT Incident Response (Squadcast)

- **Information Technology and Services:** 28.0%
- **Computer Software:** 20.8%
- **Financial Services:** 8.8%
- **Logistics and Supply Chain:** 5.9%
- **Computer & Network Security:** 5.2%
- **Telecommunications:** 2.3%
- **Information Services:** 2.0%
- **E-Learning:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Insurance:** 2.0%
- **Other:** 21.2%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (207 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)

### Alternatives to SolarWinds IT Incident Response (Squadcast)

- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (54 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4538 reviews)
- [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) — 4.5/5 stars (182 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### SolarWinds IT Incident Response (Squadcast)

- Title: [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) — 2 comments
  > **Top comment:** "On-call, Incident alerting and Response system."
- Title: [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) — 1 comment, 1 upvote
  > **Top comment:** "<p>Welcome any feedback, positive or negative!</p>"
- Title: [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) — 1 comment *(includes official response)*
  > **Top comment:** "Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-solarwinds-it-incident-response-squadcast)