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Compare PagerDuty and SolarWinds IT Incident Response (Squadcast) 
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At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Mid-Market (49.7% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
$9.00 Per Month
PagerDuty
Star Rating
(913)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSolarWinds IT Incident Response (Squadcast)
Star Rating
(309)4.4 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while Squadcast, although effective, does not provide a specific score in this area.
- Reviewers mention that PagerDuty's "Timely Alerts" feature scores 9.5, ensuring that users receive notifications promptly, which is crucial for incident management. In contrast, Squadcast's score of 9.1 suggests it may not be as immediate in alerting users.
- G2 users highlight that PagerDuty's "Ticket Accuracy" is rated at 9.2, which enhances the reliability of incident tracking. Users on G2 have noted that Squadcast's lower score of 8.5 may lead to occasional discrepancies in ticket management.
- Reviewers say that PagerDuty's "Service Management" feature shines with a score of 9.8, providing comprehensive tools for managing services effectively. Squadcast, while competent, does not match this level of service management capability.
- Users report that PagerDuty's "AI Text Generation" feature is rated at 8.6, which helps in automating responses and documentation. In comparison, Squadcast's score of 7.8 indicates it may not be as robust in leveraging AI for text-related tasks.
- Reviewers mention that PagerDuty's "Incident Response Customization" is a standout feature, allowing for tailored workflows that enhance incident management. Squadcast, while offering customization, does not provide the same level of flexibility as indicated by user feedback.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
Free Trial
PagerDuty
Free Trial is available
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
Ratings
Meets Requirements
9.1
786
8.7
263
Ease of Use
8.6
793
8.6
267
Ease of Setup
8.3
419
8.9
135
Ease of Admin
8.5
408
8.9
132
Quality of Support
8.9
597
8.8
236
Has the product been a good partner in doing business?
8.9
346
9.1
125
Product Direction (% positive)
8.4
783
9.0
250
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
48
|
Verified
Service Desk
Not enough data
Feature Not Available
Not enough data
9.5
55
|
Verified
Not enough data
9.1
49
|
Verified
Management
Not enough data
9.1
39
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.8
34
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
42
|
Verified
Not enough data
9.1
34
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
149
|
Verified
8.8
177
|
Verified
9.5
165
|
Verified
9.1
186
|
Verified
9.2
157
|
Verified
8.5
175
|
Verified
7.8
15
Not enough data
Management Tools
9.2
153
|
Verified
8.5
176
|
Verified
9.1
182
8.5
173
|
Verified
9.0
171
|
Verified
8.3
163
|
Verified
Generative AI
8.0
42
7.4
71
8.1
42
7.3
71
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
28
7.8
58
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Automation Support - Runbook Automation
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and SolarWinds IT Incident Response (Squadcast) are categorized as Incident Management and IT Alerting
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
SolarWinds IT Incident Response (Squadcast) is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Information Technology and Services
28.1%
Computer Software
20.9%
Financial Services
8.5%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.4%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
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