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Compare Opsgenie and SolarWinds IT Incident Response (Squadcast) 
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At a Glance
Market Segments
Mid-Market (52.1% of reviews)
Mid-Market (49.7% of reviews)
Entry-Level Pricing
No pricing available
$9.00 Per Month
Opsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSolarWinds IT Incident Response (Squadcast)
Star Rating
(309)4.4 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie's "Constant Monitoring" feature scores a remarkable 9.2, indicating a strong capability in real-time oversight, while Squadcast's similar feature is rated slightly lower at 8.8, suggesting Opsgenie may provide a more robust monitoring experience.
- Reviewers mention that Opsgenie's "Timely Alerts" feature is highly effective, scoring 9.2, which is on par with Squadcast's 9.1. However, users on G2 note that Opsgenie's alerting system is more customizable, allowing for tailored notifications based on specific needs.
- G2 users highlight Opsgenie's "Ticketing System" with a score of 8.9, which is praised for its user-friendly interface and efficiency. In contrast, Squadcast's ticketing system, rated at 8.5, is seen as less intuitive, leading to some user frustration during high-pressure incidents.
- Reviewers mention that Opsgenie's "Automation" feature, rated at 9.1, excels in streamlining repetitive tasks, which enhances productivity. Squadcast, while also offering automation, scores slightly lower at 8.4, indicating that Opsgenie's automation capabilities may be more comprehensive.
- Users say that Opsgenie's "Quality of Support" is rated at 8.7, with many praising the responsiveness and helpfulness of the support team. In comparison, Squadcast's support, rated at 8.8, is also well-regarded, but some users feel that response times could be improved during peak hours.
- Reviewers mention that Opsgenie's "Change Management" feature, scoring 8.5, is effective in tracking and managing changes, but some users feel it could benefit from more advanced reporting options. Squadcast, while not rated in this area, is noted for its strong "Incident Reports" feature at 9.4, which provides detailed insights into past incidents, helping teams learn and improve.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availableSolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
Free Trial
Opsgenie
Free Trial is available
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
Ratings
Meets Requirements
9.0
37
8.7
263
Ease of Use
8.4
37
8.6
267
Ease of Setup
8.2
21
8.9
135
Ease of Admin
8.6
22
8.9
132
Quality of Support
8.7
29
8.8
236
Has the product been a good partner in doing business?
8.5
21
9.1
125
Product Direction (% positive)
9.3
35
9.0
250
Features by Category
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
48
|
Verified
Service Desk
Not enough data
Feature Not Available
Not enough data
9.5
55
|
Verified
Not enough data
9.1
49
|
Verified
Management
Not enough data
9.1
39
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.8
34
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
42
|
Verified
Not enough data
9.1
34
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
28
|
Verified
8.8
177
|
Verified
9.2
29
|
Verified
9.1
186
|
Verified
8.8
29
|
Verified
8.5
175
|
Verified
Not enough data
Not enough data
Management Tools
8.8
27
|
Verified
8.5
176
|
Verified
8.6
28
|
Verified
8.5
173
|
Verified
8.4
24
|
Verified
8.3
163
|
Verified
Generative AI
7.3
5
7.4
71
7.0
5
7.3
71
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
58
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Opsgenie and SolarWinds IT Incident Response (Squadcast) are categorized as IT Alerting and Incident Management
Unique Categories
Opsgenie has no unique categories
SolarWinds IT Incident Response (Squadcast) is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Information Technology and Services
28.1%
Computer Software
20.9%
Financial Services
8.5%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.4%
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
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