# Opsgenie vs SolarWinds IT Incident Response (Squadcast) Comparison --- ## Frequently Asked Questions ### What is the difference between Opsgenie vs SolarWinds IT Incident...? SolarWinds IT Incident Response (Squadcast) stands out for higher reviewer satisfaction in setup, support, and overall rating compared to Opsgenie. | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | | --- | --- | | 4.2/5 (54 reviews) | 4.4/5 (310 reviews) | | Mid-Market | Mid-Market | | 8.1 | 8.9 | | 8.4 | 8.8 | | Integrations | Alert Management | ### How do the pricing models of Opsgenie and SolarWinds IT Incident... compare? SolarWinds IT Incident Response (Squadcast) is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Opsgenie. - **Opsgenie:** Reviewers frequently mention that the cost is high for smaller organizations and that some essential features are locked behind higher-tier plans. - **SolarWinds IT Incident Response (Squadcast):** Recent reviews highlight transparent pricing, flexibility, and better value, especially for teams switching from competitors due to cost concerns. - **Switching Reason:** Teams have switched from PagerDuty to SolarWinds IT Incident Response (Squadcast) citing better pricing and support. ### What are the best alternatives to Opsgenie and SolarWinds IT Incident...? The top 3 alternatives to Opsgenie and SolarWinds IT Incident Response (Squadcast) are PagerDuty, xMatters, and — (no third alternative supported in the data). | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | Cost can be high for small orgs | Integrations | | [SolarWinds IT Incident...](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | Transparent, flexible pricing | Alert Management | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | — | | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | — | ### Which Incident Management features should I prioritize when comparing Opsgenie and SolarWinds IT Incident...? Buyers should prioritize alert management, integrations, ease of setup, on-call scheduling, and automation when comparing Opsgenie and SolarWinds IT Incident Response (Squadcast). - **Alert Management:** SolarWinds IT Incident Response (Squadcast) has 50 all-time mentions, Opsgenie has 1. - **Integrations:** SolarWinds IT Incident Response (Squadcast) has 27 all-time mentions, Opsgenie has 1. - **Ease of Setup:** SolarWinds IT Incident Response (Squadcast) scores 8.9, Opsgenie scores 8.1. - **On-Call Services:** SolarWinds IT Incident Response (Squadcast) has 20 all-time mentions, Opsgenie has 1. - **Automation:** SolarWinds IT Incident Response (Squadcast) has 10 all-time mentions, Opsgenie has 1. ### What are the pros and cons of Opsgenie vs SolarWinds IT Incident...? SolarWinds IT Incident Response (Squadcast) is strongest in alert management and ease of use, while Opsgenie is noted for its integrations. - **Opsgenie strengths:** Integrations, alerting system, automation, ease of use, on-call services (each with 1 all-time mention). - **Opsgenie trade-offs:** Learning curve and steep learning curve (each with 1 all-time mention); cost is frequently cited as high for small organizations. - **SolarWinds IT Incident Response (Squadcast) strengths:** Alert management (50 all-time mentions), ease of use (47), integrations (27), features (22), on-call services (20), efficiency (19), customer support (18), easy integrations (15), easy setup (14), reliability (13), intuitive UI (12), automation (10), UX design (9), flexibility (8). - **SolarWinds IT Incident Response (Squadcast) trade-offs:** Notification issues (28 all-time mentions), alert overload (20), missing features (11), feature issues (9), call issues (8). ### Is Opsgenie or SolarWinds IT Incident... better for small businesses? SolarWinds IT Incident Response (Squadcast) is the better fit for small businesses, with higher reviewer satisfaction and positive sentiment from small-business reviewers. - **Opsgenie:** Largest segment is Mid-Market; reviewers note high cost as a barrier for small organizations. - **SolarWinds IT Incident Response (Squadcast):** Largest segment is Mid-Market; recent small-business reviews highlight value, flexibility, and ease of use for smaller teams. ### Which Incident Management platform has better integrations? SolarWinds IT Incident Response (Squadcast) is favored for integrations, with more reviewer-cited integration mentions than Opsgenie. - **Opsgenie:** Slack (13 all-time mentions), Jira (8), Zabbix (1). - **SolarWinds IT Incident Response (Squadcast):** Integrations (27 all-time mentions), with reviewers citing Slack, Azure Insights, and Datadog. ### How do Opsgenie and SolarWinds IT Incident... compare on customer support? SolarWinds IT Incident Response (Squadcast) scores higher on Quality of Support by 0.4 points, a material difference over Opsgenie. - **Opsgenie:** Reviewers describe support as generally responsive, with some noting variability in response speed and documentation depth. - **SolarWinds IT Incident Response (Squadcast):** Reviewers consistently praise support for being quick, helpful, and proactive, with 18 all-time mentions of customer support. ### Which is easier to implement, Opsgenie or SolarWinds IT Incident...? SolarWinds IT Incident Response (Squadcast) is easier to implement, with a 0.8-point higher Ease of Setup score than Opsgenie. - **Opsgenie:** Reviewers mention a learning curve and some complexity in setup, but also note comprehensive documentation and guides. - **SolarWinds IT Incident Response (Squadcast):** Reviewers highlight easy implementation, quick onboarding, and a straightforward setup process, with 14 all-time mentions of easy setup. | | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | | **Total Reviews** | 53 | 310 | | **Largest Market Segment** | Mid-Market (54.7% of reviews) | Mid-Market (49.8% of reviews) | | **Entry Level Price** | No pricing available | $9.00 Per Month | --- ## Top Pros & Cons ### Opsgenie Pros: - Alerting System (1 reviews) - Alert Management (1 reviews) Cons: - Learning Curve (1 reviews) - Steep Learning Curve (1 reviews) ### SolarWinds IT Incident Response (Squadcast) Pros: - Alert Management (50 reviews) - Ease of Use (47 reviews) Cons: - Notification Issues (28 reviews) - Alert Overload (20 reviews) --- ## Ratings Comparison | Rating | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Meets Requirements** | 8.8 (41 reviews) | 8.7 (264 reviews) | | **Ease of Use** | 8.4 (41 reviews) | 8.6 (268 reviews) | | **Ease of Setup** | 8.2 (25 reviews) | 8.9 (136 reviews) | | **Ease of Admin** | 8.6 (23 reviews) | 8.9 (132 reviews) | | **Quality of Support** | 8.5 (31 reviews) | 8.8 (237 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (22 reviews) | 9.1 (125 reviews) | | **Product Direction (% positive)** | 9.1 (38 reviews) | 9.0 (251 reviews) | --- ## Pricing ### Opsgenie #### Entry-Level Pricing No pricing available #### Free Trial Yes ### SolarWinds IT Incident Response (Squadcast) #### Entry-Level Pricing Plan: Pro Price: $9.00 Per Month Description: Modern On-Call and Incident Response Management Key Features: - Role Based Access Control - Custom Integrations via API - Knowledge Base [Browse all 3 editions](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Opsgenie** | N/A | N/A | | **SolarWinds IT Incident Response (Squadcast)** | 9.0/10 | 61 | #### Administration | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Change Management** | Not enough data | Feature Not Available | | **Asset Management** | Not enough data | Feature Not Available | | **Reports & Analytics** | Not enough data | 8.9 (48 reviews) ✓ Verified | | **IT Asset Management** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Service Request Management** | Not enough data | Not enough data | | **Release Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Service Desk | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Help Desk** | Not enough data | Feature Not Available | | **Incident Reports** | Not enough data | 9.5 (55 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.1 (49 reviews) ✓ Verified | | **Customizable Reports** | Not enough data | Not enough data | #### Management | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Reporting** | Not enough data | 9.1 (39 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.8 (39 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.8 (36 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.9 (32 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.8 (34 reviews) | | **Real-Time Reporting** | Not enough data | Not enough data | #### Functionality | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Ticketing System** | Not enough data | Feature Not Available | | **Performance Logging** | Not enough data | Feature Not Available | | **Alerting** | Not enough data | 9.4 (42 reviews) ✓ Verified | | **Automation** | Not enough data | 9.1 (34 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | | **Third-Party Integrations** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Prioritization** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Opsgenie** | 8.5/10 | 33 | | **SolarWinds IT Incident Response (Squadcast)** | 8.6/10 | 189 | #### Monitoring | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Constant Monitoring** | 9.3 (29 reviews) ✓ Verified | 8.8 (177 reviews) ✓ Verified | | **Timely Alerts** | 9.2 (31 reviews) ✓ Verified | 9.1 (187 reviews) ✓ Verified | | **TIcket Accuracy** | 8.8 (29 reviews) ✓ Verified | 8.5 (175 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | Feature Not Available | | **Mobile Alerts** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### Management Tools | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Ticket Assignment** | 8.9 (28 reviews) ✓ Verified | 8.5 (176 reviews) ✓ Verified | | **Standardization** | 8.7 (29 reviews) ✓ Verified | 8.5 (174 reviews) ✓ Verified | | **Lifecycle Visualization** | 8.5 (25 reviews) ✓ Verified | 8.3 (163 reviews) ✓ Verified | #### Generative AI | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **AI Text Generation** | 7.3 (5 reviews) | Feature Not Available | | **AI Text Summarization** | 7.0 (5 reviews) | Feature Not Available | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Safety Incident Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **OSHA Compliance** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Communications Management** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **IT Incident Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Incident Reporting** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **On Call Scheduling** | Not enough data | Not enough data | | **Investigation Management** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Opsgenie** | N/A | N/A | | **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A | #### Generative AI | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - IT Alerting | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **Opsgenie** | N/A | N/A | | **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | Not enough data | | **SLI & SLO Management** | Not enough data | Not enough data | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | Not enough data | | **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Guided Incident Investigation** | Not enough data | Not enough data | | **Live Debugging in Production** | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | Not enough data | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | | **Human-in-the-Loop Remediation** | Not enough data | Not enough data | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to SolarWinds IT Incident Response (Squadcast) (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Opsgenie | SolarWinds IT Incident Response (Squadcast) | |---|---|---| | **Small-Business** | 28.3% | 40.7% | | **Mid-Market** | 54.7% | 49.8% | | **Enterprise** | 17.0% | 9.4% | ### By Industry #### Opsgenie - **Computer Software:** 25.0% - **Information Technology and Services:** 17.3% - **Telecommunications:** 11.5% - **Retail:** 7.7% - **Computer & Network Security:** 5.8% - **Marketing and Advertising:** 5.8% - **Airlines/Aviation:** 3.8% - **Government Administration:** 3.8% - **Publishing:** 1.9% - **Logistics and Supply Chain:** 1.9% - **Other:** 15.4% #### SolarWinds IT Incident Response (Squadcast) - **Information Technology and Services:** 28.0% - **Computer Software:** 20.8% - **Financial Services:** 8.8% - **Logistics and Supply Chain:** 5.9% - **Computer & Network Security:** 5.2% - **Telecommunications:** 2.3% - **Information Services:** 2.0% - **E-Learning:** 2.0% - **Marketing and Advertising:** 2.0% - **Insurance:** 2.0% - **Other:** 21.2% --- ## Alternatives ### Alternatives to Opsgenie - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (794 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1356 reviews) - [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (233 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews) - [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (155 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews) ### Alternatives to SolarWinds IT Incident Response (Squadcast) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (794 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1356 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews) - [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) — 4.5/5 stars (200 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5037 reviews) --- ## Top Discussions ### Opsgenie - Title: [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Opsgenie offers four plans that allow you to scale as you grow, starting with our free plan of basic alerting and on-call management for up to 5 users. You..." - Title: [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit..." - Title: [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who..." - Title: [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the..." - Title: [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post..." ### SolarWinds IT Incident Response (Squadcast) - Title: [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) — 2 comments > **Top comment:** "On-call, Incident alerting and Response system." - Title: [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) — 1 comment, 1 upvote > **Top comment:** "<p>Welcome any feedback, positive or negative!</p>" - Title: [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) — 1 comment *(includes official response)* > **Top comment:** "Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opsgenie-vs-solarwinds-it-incident-response-squadcast)