Nadia Taarup N.

CEO & Co-Founder

Small-Business (50 or fewer emp.)

8/30/2022

"Very easy, and exactly what we need at this point!"

5/5

What do you like best about HelpCrunch?

Helpscrunch is fairly simple, which is exactly what we appreciate, as we didn't want complexity and a time-consuming system. They are always quick on the chat in support of any questions or difficulties. I think they have a fair pricing as well. You pay for what you need. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

We would like two separate Help Centers, one for customers and one for non-customers. Right now we can't create them both under one account, which we would like. Now we have to pay for another account to create the separate one. Review collected by and hosted on G2.com.

HelpCrunch Reviews & Product Details

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base  Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns  Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages  Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?  ⏵ Multichannel by design: web, mobile, messengers, email, and social.  ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.  ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes. Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

Seller

HelpCrunch

Languages Supported

English, Russian, Ukrainian

Product Description

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

Overview by

Pavlo Pavlenko (CEO @ HelpCrunch)

Pricing

Pricing provided by HelpCrunch.

Standard Live chat plan

Standard Live chat & Emails plan

View More Pricing Information

Top-Rated Alternatives

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HelpCrunch Media

HelpCrunch is an all-in-one customer communication platform for support, marketing and sales

Receive and reply to all customer chats and emails in a shared team inbox

Offer 24/7 self-service customer support with knowledge base

Send one-off targeted chat, email campaigns, and automate your marketing

Track your team performance and customer satisfaction with reports

HelpCrunch Reviews (235)

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Tornado D.

Co-Owner

Small-Business (50 or fewer emp.)

12/26/2025

"Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"

5/5

What do you like best about HelpCrunch?

We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re especially proud that it’s a Ukrainian service and happy to support local innovation in these challenging times. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

So far, we haven’t encountered any issues – it works flawlessly for us. Review collected by and hosted on G2.com.

Vladyslav K.

Customer Care Team Lead

Small-Business (50 or fewer emp.)

12/22/2025

"Excellent service"

5/5

What do you like best about HelpCrunch?

A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat.

We especially like the AI tools. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

No serious shortcomings were found during use. Review collected by and hosted on G2.com.

Поплавська .

Менеджер з продажу

Small-Business (50 or fewer emp.)

12/4/2025

"The perfect interface and support — HelpCrunch exceeded expectations"

5/5

What do you like best about HelpCrunch?

A very simple and convenient interface. HelpCrunch helped us process customer inquiries faster and more efficiently. The support service is at the highest level, helping to solve problems. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

No drawbacks were found during the usage. Review collected by and hosted on G2.com.

Соціальний .

Social Secretary

Small-Business (50 or fewer emp.)

5/20/2025

"Real People, Real Help — Highly Recommended"

5/5

What do you like best about HelpCrunch?

The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutions, even for non-standard problems. The service is easy to use, reliable, and communication is always pleasant. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

So far, we haven’t encountered any major issues. Maybe some minor UI improvements could be helpful, but overall, the experience has been excellent. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

HelpCrunch helps provide fast and professional customer support on the Ukrainian social crowdfunding platform Соціальна країна - welfare.green. It solves the problem of handling user questions and issues efficiently, without relying on automated bots or generic replies. This benefits us by improving communication with our users, making sure their problems are understood and resolved quickly, which increases trust and satisfaction with the platform. Review collected by and hosted on G2.com.

Kostiantyn A.

Head of Digital Marketing & eCommerce

Mid-Market (51-1000 emp.)

6/17/2025

"One of the most convenient tools for customer support"

5/5

What do you like best about HelpCrunch?

HelpCrunch helped us organize all communication with our customers in one place — live chat, email, and knowledge base work seamlessly together. Integration with our CRM was smooth and quick. I also really appreciate how flexible the system is — we were able to adjust it perfectly to our internal workflow. The UI is clean and modern, and even non-tech team members had no trouble adopting it. Their support team is quick, friendly, and always helpful. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

There’s not much to dislike — the platform does exactly what it promises. But overall, it already fits our needs very well. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

HelpCrunch helped us centralize all our customer communication — chat, email, and knowledge base — into one clean and efficient workspace. Before that, we struggled with fragmented support channels, missed messages, and poor client follow-up. Now, our support process is smooth and well-organized. Integration with our CRM also improved our workflow significantly. As a result, our response time and customer satisfaction both improved. Review collected by and hosted on G2.com.

Vladyslav B.

Deputy Head of Sales

Mid-Market (51-1000 emp.)

3/21/2025

"HelpCrunch – an efficient and user-friendly chat for customer support!"

5/5

What do you like best about HelpCrunch?

The system is highly customizable to our needs, allowing us to quickly and efficiently handle customer inquiries. Thanks to this chat, we no longer miss a single potential client, no matter what time they contact us. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

So far, we haven’t identified any drawbacks, so we continue using it. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

HelpCrunch allows us to track which pages a customer is browsing, significantly reducing response time and making interactions more efficient. It also records contact details for users who message us outside of business hours, ensuring we can follow up with them later. Additionally, it helps us monitor the efficiency and response speed of our managers, allowing us to improve customer service and optimize team performance. Review collected by and hosted on G2.com.

Andriy A.

Founder & CEO

Small-Business (50 or fewer emp.)

5/6/2025

"Great All-in-One Customer Support and Engagement Tool"

5/5

What do you like best about HelpCrunch?

HelpCrunch has significantly improved how we manage customer support and communication—our team loves it!

The intuitive interface, fast live chat functionality, and seamless automation make daily operations smooth and efficient. It’s also incredibly easy to onboard new team members. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their support team is responsive and quick to help with any limitations. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

HelpCrunch centralizes customer communication, offering live chat, email, and knowledge base tools in one place. This improves response times and customer satisfaction. The automation and targeting features also help us engage users at the right time, which has boosted our conversion rates. Review collected by and hosted on G2.com.

Georgiy R.

Small-Business (50 or fewer emp.)

9/18/2025

"HelpCrunch! Super easy to use"

5/5

What do you like best about HelpCrunch?

We’re really happy with HelpCrunch! Super easy to use, modern design, and it genuinely helps us build better relationships with our customers. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

For now, I don't found any issues, we will use this more. Review collected by and hosted on G2.com.

Ігор .

owner

Small-Business (50 or fewer emp.)

2/18/2025

"Helpcrunch chat is highly functional and easy to install (according to my admin)."

5/5

What do you like best about HelpCrunch?

A wide range of settings allows you to flexibly customize it to your needs. Thanks to this chat, I no longer miss a single potential client from the site, no matter what time of day they contact me Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

The price is a bit high for my small business Review collected by and hosted on G2.com.

Rejoy R.

Head IT Infrastructure

Mid-Market (51-1000 emp.)

3/21/2025

"Switched Our Support Platform to Helpcrunch"

4/5

What do you like best about HelpCrunch?

Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

No IP Restrictiction and 2factor autnhentication available Review collected by and hosted on G2.com.