# HelpCrunch Reviews **Vendor:** HelpCrunch **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 237 ## About HelpCrunch HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. ## HelpCrunch Pros & Cons **What users like:** - Users value the **ease of use** of HelpCrunch, appreciating its intuitive design and quick setup from previous platforms. (19 reviews) - Users appreciate the **multifunctional service** of HelpCrunch, fulfilling diverse needs with ease and efficiency. (16 reviews) - Users value the **helpful customer support** of HelpCrunch, ensuring quick assistance and a smooth transition from other services. (14 reviews) - Users highlight the **intuitive and reliable live chat** of HelpCrunch, enabling immediate support and efficient client engagement. (10 reviews) - Users appreciate the **amazing customer support** from HelpCrunch, valuing quick responses and seamless onboarding assistance. (10 reviews) - Customization (10 reviews) - Communication (9 reviews) - Live Chat (8 reviews) - Intuitive (7 reviews) - Automation (6 reviews) **What users dislike:** - Users desire more **flexibility in customization** options for the HelpCrunch widget and email templates. (4 reviews) - Users express concern over **slow loading chat functionality** , requesting optimizations and alternatives like a ticketing system. (3 reviews) - Users experience **chat loading issues** that can slow down their site and disrupt communication efficiency. (3 reviews) - Users feel the pricing is **expensive** , particularly for small businesses needing additional features like an AI editor. (3 reviews) - Users experience **slow loading** times for live chat, affecting usability and requiring future optimizations for improvement. (3 reviews) - Slow Speed (3 reviews) - AI Limitations (2 reviews) - Limited AI Capabilities (2 reviews) - Limited Flexibility (2 reviews) - Users note a **lack of essential features** , including ticketing options and adequate instructional support for setup. (2 reviews) ## HelpCrunch Reviews ### 1. Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Tornado D. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about HelpCrunch?** We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re especially proud that it’s a Ukrainian service and happy to support local innovation in these challenging times. **What do you dislike about HelpCrunch?** So far, we haven’t encountered any issues – it works flawlessly for us. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch allows our team to assist clients with app setup and troubleshooting in real time. This improves customer satisfaction, reduces support delays, and ensures our apps deliver a smooth experience for every user. ### 2. User-Friendly and Effortlessly Integrates **Rating:** 4.0/5.0 stars **Reviewed by:** Domas . **Reviewed Date:** February 10, 2026 **What do you like best about HelpCrunch?** I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the translations were already done, making localization a breeze. Setting support agents wasn't difficult either, and overall, I'm happy with the customer experience. **What do you dislike about HelpCrunch?** We chose an annual plan, so payments could be smoother. We had small hiccups during the payment process. Not related to product itself. **What problems is HelpCrunch solving and how is that benefiting you?** It allows our website visitors to contact sales reps and unifies our inbox for online chats, Facebook Messenger, and Instagram. We can also add email as additional channel. ### 3. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Vladyslav K. | Customer Care Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about HelpCrunch?** A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. **What do you dislike about HelpCrunch?** No serious shortcomings were found during use. **What problems is HelpCrunch solving and how is that benefiting you?** Allows you to save a lot of support resources, as well as other team members. ### 4. The perfect interface and support — HelpCrunch exceeded expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Поплавська . | Менеджер з продажу, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about HelpCrunch?** A very simple and convenient interface. HelpCrunch helped us process customer inquiries faster and more efficiently. The support service is at the highest level, helping to solve problems. **What do you dislike about HelpCrunch?** No drawbacks were found during the usage. **What problems is HelpCrunch solving and how is that benefiting you?** Helps communicate with clients. ### 5. Real People, Real Help — Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Соціальний . | Social Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about HelpCrunch?** The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutions, even for non-standard problems. The service is easy to use, reliable, and communication is always pleasant. **What do you dislike about HelpCrunch?** So far, we haven’t encountered any major issues. Maybe some minor UI improvements could be helpful, but overall, the experience has been excellent. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch helps provide fast and professional customer support on the Ukrainian social crowdfunding platform Соціальна країна - welfare.green. It solves the problem of handling user questions and issues efficiently, without relying on automated bots or generic replies. This benefits us by improving communication with our users, making sure their problems are understood and resolved quickly, which increases trust and satisfaction with the platform. ### 6. One of the most convenient tools for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Kostiantyn A. | Head of Digital Marketing & eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about HelpCrunch?** HelpCrunch helped us organize all communication with our customers in one place — live chat, email, and knowledge base work seamlessly together. Integration with our CRM was smooth and quick. I also really appreciate how flexible the system is — we were able to adjust it perfectly to our internal workflow. The UI is clean and modern, and even non-tech team members had no trouble adopting it. Their support team is quick, friendly, and always helpful. **What do you dislike about HelpCrunch?** There’s not much to dislike — the platform does exactly what it promises. But overall, it already fits our needs very well. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch helped us centralize all our customer communication — chat, email, and knowledge base — into one clean and efficient workspace. Before that, we struggled with fragmented support channels, missed messages, and poor client follow-up. Now, our support process is smooth and well-organized. Integration with our CRM also improved our workflow significantly. As a result, our response time and customer satisfaction both improved. ### 7. HelpCrunch – an efficient and user-friendly chat for customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Vladyslav B. | Deputy Head of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about HelpCrunch?** The system is highly customizable to our needs, allowing us to quickly and efficiently handle customer inquiries. Thanks to this chat, we no longer miss a single potential client, no matter what time they contact us. **What do you dislike about HelpCrunch?** So far, we haven’t identified any drawbacks, so we continue using it. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch allows us to track which pages a customer is browsing, significantly reducing response time and making interactions more efficient. It also records contact details for users who message us outside of business hours, ensuring we can follow up with them later. Additionally, it helps us monitor the efficiency and response speed of our managers, allowing us to improve customer service and optimize team performance. ### 8. Great All-in-One Customer Support and Engagement Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andriy A. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about HelpCrunch?** HelpCrunch has significantly improved how we manage customer support and communication—our team loves it! The intuitive interface, fast live chat functionality, and seamless automation make daily operations smooth and efficient. It’s also incredibly easy to onboard new team members. **What do you dislike about HelpCrunch?** There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their support team is responsive and quick to help with any limitations. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch centralizes customer communication, offering live chat, email, and knowledge base tools in one place. This improves response times and customer satisfaction. The automation and targeting features also help us engage users at the right time, which has boosted our conversion rates. ### 9. HelpCrunch! Super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Georgiy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about HelpCrunch?** We’re really happy with HelpCrunch! Super easy to use, modern design, and it genuinely helps us build better relationships with our customers. **What do you dislike about HelpCrunch?** For now, I don't found any issues, we will use this more. **What problems is HelpCrunch solving and how is that benefiting you?** Client communication ### 10. Helpcrunch chat is highly functional and easy to install (according to my admin). **Rating:** 5.0/5.0 stars **Reviewed by:** Ігор . | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about HelpCrunch?** A wide range of settings allows you to flexibly customize it to your needs. Thanks to this chat, I no longer miss a single potential client from the site, no matter what time of day they contact me **What do you dislike about HelpCrunch?** The price is a bit high for my small business **What problems is HelpCrunch solving and how is that benefiting you?** The chat shows which product in the store the customer is currently viewing. This significantly reduces the time for interaction. Also, if a customer contacts us outside of working hours (at night), the chat records the phone number where we can contact the customer during working hours ### 11. Switched Our Support Platform to Helpcrunch **Rating:** 4.0/5.0 stars **Reviewed by:** Rejoy R. | Head IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about HelpCrunch?** Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one **What do you dislike about HelpCrunch?** No IP Restrictiction and 2factor autnhentication available **What problems is HelpCrunch solving and how is that benefiting you?** Multiplatform management ### 12. Great Knowledge Base **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver H. | Growth & Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about HelpCrunch?** I found HelpCrunch easier to use in comparion to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special instalation was required. Being able to translate articles and posting embeded videos was also very important. **What do you dislike about HelpCrunch?** I haven't had any issues with the tool so far. The tool might not feel super user friendly at first, but being a Knowledge Base provider themselves, they have a strong support material to help you out. **What problems is HelpCrunch solving and how is that benefiting you?** Our customers can use our Knowledge Base for self-service, which results in less live training sessions. ### 13. Easy to use and good value for money! **Rating:** 5.0/5.0 stars **Reviewed by:** Kei O. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about HelpCrunch?** We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's realiable and is good value for money! **What do you dislike about HelpCrunch?** Their iOS and web app work really well. Their Android app can do with a bit of polish **What problems is HelpCrunch solving and how is that benefiting you?** Helping us connect with our users in realtime. ### 14. HelpCrunch elliminates all our support headaches **Rating:** 5.0/5.0 stars **Reviewed by:** Fiodar A. | CEO, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about HelpCrunch?** It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents **What do you dislike about HelpCrunch?** Nothing to complain about, for a long time of cooperation there were no problems **What problems is HelpCrunch solving and how is that benefiting you?** Our primary goal was to automate support as much as possible, making it easier and less time-consuming for agents. HelpCrunch solved our challenge of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. ### 15. Good database and chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about HelpCrunch?** Helpcrunch is easy to use and has great customer support. **What do you dislike about HelpCrunch?** In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. **What problems is HelpCrunch solving and how is that benefiting you?** Helpcrunch helps our customers find the answers they are looking for, and if they can't find we, we can offer added chat support. ### 16. Best platform for startups to unify customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Максим . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about HelpCrunch?** HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. The most impressive aspect is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform. My favorite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. **What do you dislike about HelpCrunch?** Not a dislike as such, but the reports on email campaigns could be improved. So far, they are not that intuitive to understand, and some metrics are hidden under "hover" options, like the time the campaign was sent. **What problems is HelpCrunch solving and how is that benefiting you?** We were looking for a single tool that could integrate all customer communications into one and HelpCrunch does this job great! We now have outstanding customer support that stands out among our competitors. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ### 17. It's a true Swiss knife for customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Aleks R. | Руководитель, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about HelpCrunch?** HelpCrunch offers a wide range of tools for communicating with and managing customers from a single interface. This greatly simplifies the work of our support team, allowing them to use a single platform instead of several disparate services. The platform also integrates seamlessly with WordPress. This is important since our website is powered by WordPress. Also liked the customer service. You can book a free meeting and HelpCrunch employees will show you the nuances of the platform. If you have any questions, you can also write to the chat or search for an answer in the extensive database **What do you dislike about HelpCrunch?** After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to delay the loading of the chat widget. Also waiting for the implementation of artificial intelligence function, so that AI can analyze the content of the site and give meaningful information when the team is offline. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch helps us solve various business challenges related to improving customer service, automating marketing processes and increasing sales. ### 18. Over 12 months of positive experience with Helpcrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad I. | VP of Global Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about HelpCrunch?** Comprehensive set of features and fair price. **What do you dislike about HelpCrunch?** Need more flexibility when setting up popups. **What problems is HelpCrunch solving and how is that benefiting you?** It helps customer interaction and automation of marketing engagement funnels. ### 19. The only chat which can solve all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasiia S. | Digital Marketing Manager, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about HelpCrunch?** We use HelpCrunch chat for communication with our clients, prospects, and email requests and it works great for us. Really appreciate additional features for marketing like proactive chat and emails. It helps us engage leads on the website automatically and gather them all in one system, automatically assigning tags, and sending email campaigns for converting them later. **What do you dislike about HelpCrunch?** The only thing we dislike is that we need to pay extra for an AI editor. **What problems is HelpCrunch solving and how is that benefiting you?** Communication with our clients and prospects and upselling ### 20. Great Knowledge Base for our clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Маргарита K. | Контент-маркетолог, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about HelpCrunch?** Native and understandable design. All instruments to build Knowledge Base ( text, photo, video) – even without technical skills! Great team of support, who was in touch with us in every step **What do you dislike about HelpCrunch?** I don't have any problems, but can't say for full functionality. Use only as Knowledge Base for our clients. **What problems is HelpCrunch solving and how is that benefiting you?** Ukrainian CRM-system KeyCRM chose HelpCrunch as a reliable product for building a Knowledge Base. It helps our clients connect their business to the system. We could highly recommended HelpCrunch for every company with such type of request. ### 21. Switched from Intercom to HelpCrunch and very happy with this choice **Rating:** 5.0/5.0 stars **Reviewed by:** Maister D. | Co-Founder, CEO, COO, CVO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about HelpCrunch?** 1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat, which Intercom doesn’t provide as well. 2) Very simple to use. Nothing too complicated. Intercom had lots of features that we rarely use in our day to day job. Not only you have to pay extra for them all but also the interface was too overwhelming for new users. But in HelpCrunch is not one of those tools. The design is simple in clean. The navigation in the inbox is very simple - you the different chat categories (unassigned, pending, new, drafts, etc.)

 3) Cost-effectiveness. We pay 3 times less for the same features in HC that had to pay in Intercom.
 4) Amazing customer success team that helped us transfer our data from Intercom and responds in minutes in the online chat. Intercom support was never available and forced using their Fin bot instead of providing human assistant, which was annoying. **What do you dislike about HelpCrunch?** The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on the chat speed optimisation, so hope to see improvements on this side soon **What problems is HelpCrunch solving and how is that benefiting you?** The tool helps us organize effective collaboration on customer requests by using chat on our website, social media, and email clients from a single inbox. We were able to cut our support software costs by replacing Intercom with HelpCrunch. Additionally, we noticed an improvement in the productivity of our agents with HelpCrunch tools, such as the AI assistant, macros, saved replies, and overall intuitiveness of use. ### 22. Helpcrunch: Streamlining Customer Communication for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Irene D. | Marketing Team, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about HelpCrunch?** The interface is intuitive, making it easy for both our team and customers to engage in real-time conversations. Installing the chat widgets on our website was a breeze, even when using multiple widgets. We’ve customized the chat experience to match our brand’s look and feel. The automated features such as canned responses have significantly improved our efficiency. We can handle common queries without manual intervention, freeing up time for more complex issues. Overall, Helpcrunch has streamlined our communication process and enhanced our customer satisfaction. Highly recommended! 😊 **What do you dislike about HelpCrunch?** I did not find any significant flaws in Helpcrunch **What problems is HelpCrunch solving and how is that benefiting you?** Helpcrunch streamlines communication, enhances customer satisfaction, and amplifies sales revenue. ### 23. Switched from Intercom to HelpCrunch & It's a Great Decision **Rating:** 5.0/5.0 stars **Reviewed by:** Thushanka S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about HelpCrunch?** I user intercom for my website & monbile app for the live chat, but intercom is more expnsive and i found HelpCrunch i got better experiance than the intercom. **What do you dislike about HelpCrunch?** To intergrate with the mobile app, if you have flutter SDK tha's will be very easy for the developers **What problems is HelpCrunch solving and how is that benefiting you?** My app is laundry app and most of customers have some questing on placing the orders, they don't have time to taka call and ask, they always use live chat. ### 24. A Game-Changer for Startups! **Rating:** 5.0/5.0 stars **Reviewed by:** Oksana S. | Customer Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about HelpCrunch?** We’ve adopted HelpCrunch for our startup 2 years ago and never regretted this decision. It combines live chat, email, and knowledge base management in one place. Their live chat and email automation features are easy-to-use for our customer support team. I highly recommend it for any business looking to improve customer communication! **What do you dislike about HelpCrunch?** Nothing that I can think of. Everything seemed fine to me. **What problems is HelpCrunch solving and how is that benefiting you?** Communication with customers, email campaings etc. ### 25. Save Time and Improve Consistency with HelpCrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Albina B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2024 **What do you like best about HelpCrunch?** From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! **What do you dislike about HelpCrunch?** I don't have any problems in HelpCrunch. **What problems is HelpCrunch solving and how is that benefiting you?** It combines live chat, email, and knowledge base management in one place for support team. ### 26. Helpcrunch is a very eficient to deal with my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Valentyna Z. | Co-Founder/CEO of MindyGem, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about HelpCrunch?** Helpcrunch panel is very easy to use, and it's packed with features that make client communication seemless and effective. The live chat and email tools are particularly useful for engaging with our customers in real-time. **What do you dislike about HelpCrunch?** Sometimes, the interface can be a bit slow, especially when we're dealing with a high volume of chats. Also, we'd like to see more integration options with other software we use. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch has helped us manage customer inquiries more efficiently, reducing our response times and improving overall customer satisfaction. The automation features have also been great for sending timely follow-ups. ### 27. Managing Customer Inquiries Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Diana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about HelpCrunch?** As our company grew, managing customer inquiries became a challenge. The ability to segment and target customers has been a game-changer for us. **What do you dislike about HelpCrunch?** It's hard to find anything that could be improved in HelpCrunch. Everything works efficiently and without any issues **What problems is HelpCrunch solving and how is that benefiting you?** he ability to segment and target customers has been a game-changer for us. ### 28. HelpCrunch as the perfect reachout tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Pascal F. | Finance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about HelpCrunch?** I like that HelpCrunch help me to Set up the Chat tool inside my website, and in different language. HelpCrunch are always on the deck to answers questions, to translate our questions on how to convert visitors to leads! They put themselves in my shoes, resolving my problem and I can continue my workday nicely. **What do you dislike about HelpCrunch?** What I dislike about HelCrunch...hmm, no much. it's working fine for me **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch helped me to create inside the same Chat tool, different language support. ### 29. SEO Knowledge base and chat helped us set up fast **Rating:** 5.0/5.0 stars **Reviewed by:** Joris E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about HelpCrunch?** As a tech SaaS startup we needed to set-up fast and were looking for a SEO friendly knowledge base, as well as a chat widget that could help us with customer support. We use it daily and integration was easy. HelpCrunch support is always responsive and resolves fast. Happy to recommend. **What do you dislike about HelpCrunch?** We wanted to use helpcrunch for e-mail support. But it turned out to be less suited for this matter and more focussed on chat. **What problems is HelpCrunch solving and how is that benefiting you?** Support and knowledge base documentation ### 30. Great all-around tool for support **Rating:** 5.0/5.0 stars **Reviewed by:** Tetiana K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about HelpCrunch?** The system is easy to use while still many advanced features under hood. I've been really impressed with how HelpCrunch has allowed us to consolidate our communications. The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. **What do you dislike about HelpCrunch?** Would love more flexibility with the automation rules. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch's shared inbox lets us handle all our customer communications from one spot, which is super handy. We particularly love the tagging system—it keeps everything so organized. Switching from Intercom has also drastically cut our costs and no more unexpected costs for essential features. ### 31. My experience with HelpCrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Dmytro P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about HelpCrunch?** I want to share my experience. I am a CTO at FinX. Before the war started, we used a chat room of a well-known brand that was created and administered on the aggressor's hosts (in russia). Our company is principled and we were looking for alternatives. Friends advised us to use Helpcrunch from their own experience. I like Helpcrunch's functionality (it has basically everything you need to organize chats with customers), and we integrated Helpcrunch with AI and all internal systems. From marketing and contact center feedback - very flexible widget settings, full analytics, and a user-friendly interface for operators. Support always responds to my requests. **What do you dislike about HelpCrunch?** I like everything about it. I have no negative experience with **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch solves the problem of communication with the client and helps to resolve various issues from customers. ### 32. Very responsive and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Tenille V. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about HelpCrunch?** I loved that it was easy to implement multiple languages! It was easy to set up and very intuitive! The customer support team practices what they preach and is super responsive and helpful! Highly recommend. **What do you dislike about HelpCrunch?** I wasn't able to integrate chat into our Microsoft development app - only Google and Apple Apps are able and of course web. **What problems is HelpCrunch solving and how is that benefiting you?** Helping me get a refund because of the lack of integration with Microsoft desktop apps ### 33. User Friendly / Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about HelpCrunch?** It is very user friendly and has good customizable options. Their representatives also respond promptly for help. **What do you dislike about HelpCrunch?** HelpCrunch is perfect, no complaints... **What problems is HelpCrunch solving and how is that benefiting you?** Customers are preferring to use the chat box rather than calling in the office with inquiries. It helps them and also allows our reps to work with multiple customers at a time. ### 34. Great service and works well **Rating:** 5.0/5.0 stars **Reviewed by:** RYAN V. | Commercial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about HelpCrunch?** We have switched from Intercom and so far, so good. Comparible for what we need. **What do you dislike about HelpCrunch?** There is nothing to dislike about help crunch **What problems is HelpCrunch solving and how is that benefiting you?** Keeping in touch with our customers quickly and easily ### 35. Very satisfied with HelpCrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Victor A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about HelpCrunch?** Navigating my users' characteristics and ease of classing every user based on specific criteria **What do you dislike about HelpCrunch?** Sometimes it lags and you have to wait some longer seconds and can span to a minute before a page loads **What problems is HelpCrunch solving and how is that benefiting you?** At the core of our company is effective user management, and HelpCrunch helps us to achieve that. From user data, email marketing, Live chat, autoresponder and even their support, its all a go for me. ### 36. Perfect chat solution at a fair price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about HelpCrunch?** We've been using this chat platform for some years now, and it's been simple and smooth. Not only is it more affordable than its competitors, but it's also incredibly user-friendly. What sets it apart is their dedication to listening to user feedback and constantly working on improvements. What also stands out for me is their customer support. It's lightning-fast and incredibly helpful. Whenever I've had an issue or a question, their team has been right there to assist. I couldn't be happier with our choice! **What do you dislike about HelpCrunch?** A few times the platform has been unstable or features stopped working after a release. But the team has been quite fast to fix the bugs. **What problems is HelpCrunch solving and how is that benefiting you?** Easy customer support at the right place at the right time. ### 37. Powerful, yet simple email automation **Rating:** 4.5/5.0 stars **Reviewed by:** Youri K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about HelpCrunch?** Very clean and intuitive tool. As we mianly use email automation tools, we previusly strugged with similar tools, but here everything works out of the box. **What do you dislike about HelpCrunch?** Import/export could be better. It's like they haven't updated it for a while, but support team assured me it's on their ToDo list. **What problems is HelpCrunch solving and how is that benefiting you?** Onboarding email sequenses and bots for messengers ### 38. Good service that expands our capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about HelpCrunch?** 1. There is an application for iOS. 2. In one place, you can process requests from the site, Telegram, Viber, Direct and Messenger. 3. Works stably. 4. You can use auto messages that are triggered by a script. 5. Good analytics and statistics. 6. It is possible to use email during non-working hours so as not to lose messages. **What do you dislike about HelpCrunch?** At the beginning of use, the application did not work stably. Lacks original sound for new message notifications. The app cannot edit the message after it has been sent. **What problems is HelpCrunch solving and how is that benefiting you?** Communication with customers, answering their questions, advising on products and store operation. We do not lose messages during off-hours. We clearly see the statistics and the quality of the work of operators. ### 39. Affordable all-in-one solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2023 **What do you like best about HelpCrunch?** Combines chat, knowledge base, and help desk all-in-one Affordable solution Chat support for onboarding, they are knowledgable and provides good answers to your questions Use your custom email domains Segment your users by adding tags Beautiful chat widget **What do you dislike about HelpCrunch?** The help desk functionality is a bit basic, it's not easy to create a "ticket" and solve it later. I do think the good chat experience more than makes up for it. **What problems is HelpCrunch solving and how is that benefiting you?** Combined chat, knowledge base, and help desk into a single tool. I can easily send help articles to customers by embedding them in my messages. ### 40. Great app for a good price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about HelpCrunch?** It has all the features I need and the price is super! **What do you dislike about HelpCrunch?** It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore. **What problems is HelpCrunch solving and how is that benefiting you?** It reduces the hurdle of a customer to talk to us if they need help. E-Mail can be too much of a pain. And with live chat you can easily just start typing and it's not so official. ### 41. Review - Stevan Papić **Rating:** 5.0/5.0 stars **Reviewed by:** Stevan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about HelpCrunch?** Easy to use and efficient. It has all the necessary tools for user support of a site. **What do you dislike about HelpCrunch?** From time to time it happens that the site bugs or mixes data: For example, we correspond with one user, and the name of another user pops up. **What problems is HelpCrunch solving and how is that benefiting you?** Helpcrunch makes it easy to communicate with users and has a nice look. ### 42. I`m owner of business and use it for helpdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about HelpCrunch?** It`s a good for chat with customes (we don`t use email). **What do you dislike about HelpCrunch?** It will be great for add some interactive blocks for charbots (for take exterlan data using webhooks - like actual user balance and services). **What problems is HelpCrunch solving and how is that benefiting you?** Its solve my problem to get all chats in one place, to control support stuff no to loose contacs. ### 43. I'm very happy we found this tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bob . | SEO analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about HelpCrunch?** We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well. Their support is also very helpful and very qualified. **What do you dislike about HelpCrunch?** Lack of integration with whatsapp, but I was assured it's coming in a few months or so. **What problems is HelpCrunch solving and how is that benefiting you?** It combines featuers of 5 different tools in one, which is very convenient as we don't need to pay for 5 separate services and work in 5 different tabs, nor spend money and development time to integrate these 5 platforms with each other. Email marketing, onboarding emails, integration with messengers, chatbot and knowledge base are the main producst we use. ### 44. HelpCrunch website chat service **Rating:** 4.5/5.0 stars **Reviewed by:** Sergiy K. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about HelpCrunch?** We are currently using the HelpCrunch chat service on our website and I can confidently say that it is an excellent tool for customer support. The interface is user-friendly and easy to navigate, and the customer service representatives are responsive and knowledgeable. They have been able to address all of my concerns and questions in a timely and efficient manner. I appreciate the convenience of being able to chat with someone in real time, and the ability to view past chat transcripts has come in handy as well. Overall, I highly recommend HelpCrunch's chat service to anyone in need of customer support. **What do you dislike about HelpCrunch?** Some things are not straight-forward. Waiting for standalone windows app to be available. **What problems is HelpCrunch solving and how is that benefiting you?** Providing fast and convenient customer support: With the live chat feature, customers can easily reach out to businesses in real-time and get their questions and concerns addressed quickly. Improving customer engagement: HelpCrunch's email marketing feature allows us to create targeted and personalized email campaigns that can help increase engagement and customer loyalty. Enhancing self-service options: The knowledge base management feature allows businesses to create a comprehensive and easily searchable FAQ section, which can help reduce the number of support requests and increase customer satisfaction. ### 45. Easy to set up and start, advanced features need more explanation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about HelpCrunch?** Basic features are very easy to use. The mobile version is a fantastic extra that litterally makes it possibloe to answer client questions from your smartphone. The knowledge base is easy to use and a very good tool to help clients fast and give consistent answers. The help team of Helcrunch themselves is super kind, quick response, knowledgeable and friendly **What do you dislike about HelpCrunch?** The large amout of features is a little overwhelming. The auto messaging, pop ups and bot flows really need extra explanation when you are not used to setting these things up. I miss instructuion videos to explain the set up of the above features. **What problems is HelpCrunch solving and how is that benefiting you?** Client questions when people use our software. Helpcrunch allows us to assist immediately and prevent our clients from experiencing frustration, anger and rage that is commen when computer software does not react the way you would like to. ### 46. The best support chat service, period. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about HelpCrunch?** When choosing a chat software that would fit our use case, we throughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding. **What do you dislike about HelpCrunch?** Maybe even a bit too many features which we do not use and are bloating the internal UI. **What problems is HelpCrunch solving and how is that benefiting you?** Having a highly customizable live chat widget which we use to flash-support our SaaS users. ### 47. A must-have tool for SMB's **Rating:** 5.0/5.0 stars **Reviewed by:** Mikk N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about HelpCrunch?** - Reasonable pricing - Supportive and friendly team - Great feature set - Easy to use - Enjoyable UI **What do you dislike about HelpCrunch?** I haven't noticed any downsides. There have been a few technical issues, but everything has always been resolved as quickly as possible. **What problems is HelpCrunch solving and how is that benefiting you?** HelpCrunch is a crucial part of our everyday business operation. It helps our users to communicate with us on a daily basis. Most customers have adopted this feature so well that they couldn't imagine life without it. The chat feature reduces our time to respond to customers, keeps chats more intimate and helps to build even better relationships with them. ### 48. Exactly the chat we needed for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Юлія . | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about HelpCrunch?** Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the company listens to business needs and develops new technologies of its own. **What do you dislike about HelpCrunch?** The analytics functionality is narrow, but it should be refined **What problems is HelpCrunch solving and how is that benefiting you?** Obtaining and attracting new leads, quick response to customer requests, the ability to be in touch with customers 24\7 ### 49. Title **Rating:** 2.5/5.0 stars **Reviewed by:** Demetre L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about HelpCrunch?** Customer support automation has been very useful for us **What do you dislike about HelpCrunch?** I thought that it would be easier to use. Not everything is very clear. Tutorial videos would help to research some things quickly. **What problems is HelpCrunch solving and how is that benefiting you?** Automatic chatbot helps us to give our customers information about FAQ ### 50. Has been good, an easy program to learn. **Rating:** 4.0/5.0 stars **Reviewed by:** George P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about HelpCrunch?** It's a good program to learn to use not overly complicated. **What do you dislike about HelpCrunch?** Does need a few more features that would improve the chat-bot feature, **What problems is HelpCrunch solving and how is that benefiting you?** Problem company with limited resources, so Helpcrunch help to man the phones, so to say. ## HelpCrunch Discussions - [Does your platform have a mobiile app?](https://www.g2.com/discussions/does-your-platform-have-a-mobiile-app) - 1 comment, 2 upvotes - [View HelpCrunch pricing details and edition comparison](https://www.g2.com/products/helpcrunch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+17%3A57%3A06+-0500&secure%5Bsession_id%5D=cb24b299-c794-4e0e-89cd-eacf99d727b7&secure%5Btoken%5D=250ee601ea01116b7a429f072b75348862993620a885888e6a97686e2cfea05f&format=llm_user) ## HelpCrunch Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top HelpCrunch Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (417 reviews) - 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