Comprehensive set of features and fair price. Review collected by and hosted on G2.com.
Need more flexibility when setting up popups. Review collected by and hosted on G2.com.
We use HelpCrunch chat for communication with our clients, prospects, and email requests and it works great for us. Really appreciate additional features for marketing like proactive chat and emails. It helps us engage leads on the website automatically and gather them all in one system, automatically assigning tags, and sending email campaigns for converting them later. Review collected by and hosted on G2.com.
The only thing we dislike is that we need to pay extra for an AI editor. Review collected by and hosted on G2.com.
Native and understandable design. All instruments to build Knowledge Base (text, photo, video) – even without technical skills! Great team of support, who was in touch with us in every step Review collected by and hosted on G2.com.
I don't have any problems, but can't say for full functionality. Use only as Knowledge Base for our clients. Review collected by and hosted on G2.com.
1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customization of look of live chat, which Intercom doesn’t provide as well.
2) Very simple to use. Nothing too complicated. Intercom had lots of features that we rarely use in our day to day job. Not only you have to pay extra for them all but also the interface was too overwhelming for new users. But in HelpCrunch is not one of those tools. The design is simple in clean. The navigation in the inbox is very simple - you the different chat categories (unassigned, pending, new, drafts, etc.)
3) Cost-effectiveness. We pay 3 times less for the same features in HC that had to pay in Intercom.
4) Amazing customer success team that helped us transfer our data from Intercom and responds in minutes in the online chat. Intercom support was never available and forced using their Fin bot instead of providing human assistant, which was annoying. Review collected by and hosted on G2.com.
The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on the chat speed optimization, so hope to see improvements on this side soon. Review collected by and hosted on G2.com.
The interface is intuitive, making it easy for both our team and customers to engage in real-time conversations. Installing the chat widgets on our website was a breeze, even when using multiple widgets. We’ve customized the chat experience to match our brand’s look and feel. The automated features such as canned responses have significantly improved our efficiency. We can handle common queries without manual intervention, freeing up time for more complex issues. Overall, Helpcrunch has streamlined our communication process and enhanced our customer satisfaction. Highly recommended! 😊 Review collected by and hosted on G2.com.
I did not find any significant flaws in Helpcrunch Review collected by and hosted on G2.com.
I used Intercom for my website & mobile app for the live chat, but Intercom is more expensive and I found HelpCrunch. I got a better experience than with Intercom. Review collected by and hosted on G2.com.
To integrate with the mobile app, if you have a Flutter SDK, that will be very easy for the developers. Review collected by and hosted on G2.com.
We’ve adopted HelpCrunch for our startup 2 years ago and never regretted this decision. It combines live chat, email, and knowledge base management in one place. Their live chat and email automation features are easy-to-use for our customer support team. I highly recommend it for any business looking to improve customer communication! Review collected by and hosted on G2.com.
Nothing that I can think of. Everything seemed fine to me. Review collected by and hosted on G2.com.
From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Review collected by and hosted on G2.com.
I don't have any problems in HelpCrunch. Review collected by and hosted on G2.com.
Helpcrunch panel is very easy to use, and it's packed with features that make client communication seamless and effective. The live chat and email tools are particularly useful for engaging with our customers in real-time. Review collected by and hosted on G2.com.
Sometimes, the interface can be a bit slow, especially when we're dealing with a high volume of chats. Also, we'd like to see more integration options with other software we use. Review collected by and hosted on G2.com.
As our company grew, managing customer inquiries became a challenge. The ability to segment and target customers has been a game-changer for us. Review collected by and hosted on G2.com.
It's hard to find anything that could be improved in HelpCrunch. Everything works efficiently and without any issues Review collected by and hosted on G2.com.
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