HelpCrunch Reviews & Product Details

1. There is an application for iOS.

2. In one place, you can process requests from the site, Telegram, Viber, Direct and Messenger.

3. Works stably.

4. You can use auto messages that are triggered by a script.

5. Good analytics and statistics.

6. It is possible to use email during non-working hours so as not to lose messages. Review collected by and hosted on G2.com.

At the beginning of use, the application did not work stably. Lacks original sound for new message notifications. The app cannot edit the message after it has been sent. Review collected by and hosted on G2.com.

Combines chat, knowledge base, and help desk all-in-one Affordable solution Chat support for onboarding, they are knowledgeable and provide good answers to your questions Use your custom email domains Segment your users by adding tags Beautiful chat widget Review collected by and hosted on G2.com.

The help desk functionality is a bit basic, it's not easy to create a "ticket" and solve it later. I do think the good chat experience more than makes up for it. Review collected by and hosted on G2.com.

It has all the features I need and the price is super! Review collected by and hosted on G2.com.

It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore. Review collected by and hosted on G2.com.

Easy to use and efficient. It has all the necessary tools for user support of a site. Review collected by and hosted on G2.com.

From time to time it happens that the site bugs or mixes data: For example, we correspond with one user, and the name of another user pops up. Review collected by and hosted on G2.com.

It`s a good for chat with customes (we don`t use email). Review collected by and hosted on G2.com.

It will be great for add some interactive blocks for charbots (for take exterlan data using webhooks - like actual user balance and services). Review collected by and hosted on G2.com.

We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well. Their support is also very helpful and very qualified. Review collected by and hosted on G2.com.

Lack of integration with whatsapp, but I was assured it's coming in a few months or so. Review collected by and hosted on G2.com.

We are currently using the HelpCrunch chat service on our website and I can confidently say that it is an excellent tool for customer support. The interface is user-friendly and easy to navigate, and the customer service representatives are responsive and knowledgeable. They have been able to address all of my concerns and questions in a timely and efficient manner. I appreciate the convenience of being able to chat with someone in real time, and the ability to view past chat transcripts has come in handy as well. Overall, I highly recommend HelpCrunch's chat service to anyone in need of customer support. Review collected by and hosted on G2.com.

Some things are not straight-forward. Waiting for standalone windows app to be available. Review collected by and hosted on G2.com.

Basic features are very easy to use. The mobile version is a fantastic extra that literally makes it possible to answer client questions from your smartphone. The knowledge base is easy to use and a very good tool to help clients fast and give consistent answers. The help team of Helcrunch themselves is super kind, quick response, knowledgeable and friendly Review collected by and hosted on G2.com.

The large amount of features is a little overwhelming. The auto messaging, pop ups and bot flows really need extra explanation when you are not used to setting these things up. I miss instruction videos to explain the set up of the above features. Review collected by and hosted on G2.com.

When choosing a chat software that would fit our use case, we thoroughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding. Review collected by and hosted on G2.com.

Maybe even a bit too many features which we do not use and are bloating the internal UI. Review collected by and hosted on G2.com.

- Reasonable pricing

- Supportive and friendly team

- Great feature set

- Easy to use

- Enjoyable UI Review collected by and hosted on G2.com.

I haven't noticed any downsides. There have been a few technical issues, but everything has always been resolved as quickly as possible. Review collected by and hosted on G2.com.