--- title: HelpCrunch Reviews meta_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 238 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpCrunch Reviews **Vendor:** HelpCrunch **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 238 ## About HelpCrunch HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. ## HelpCrunch Pros & Cons **What users like:** - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. (19 reviews) - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. (16 reviews) - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. (14 reviews) - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. (10 reviews) - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. (10 reviews) - Customization (10 reviews) - Communication (9 reviews) - Live Chat (8 reviews) - Intuitive (7 reviews) - Automation (6 reviews) **What users dislike:** - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. (4 reviews) - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. (3 reviews) - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. (3 reviews) - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. (3 reviews) - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. (3 reviews) - Slow Speed (3 reviews) - AI Limitations (2 reviews) - Limited AI Capabilities (2 reviews) - Limited Flexibility (2 reviews) - Users note a **lack of essential features** , including ticketing options and adequate instructional support for setup. (2 reviews) ## HelpCrunch Reviews ### 1. Well-designed, great functioning, universal live chat **Rating:** 4.5/5.0 stars **Reviewed by:** Eugene S. | Head Of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about HelpCrunch?** Now we use one HelpCrunch instead of jiggling the dozen tools. It really saves the time. **What do you dislike about HelpCrunch?** Really nothing that we don't like. Every feature seems to work as it's supposed to and customer support is helpful whenever we have any questions or issues **Recommendations to others considering HelpCrunch:** It saves your time and efforts, you can manage more tasks with less number of people. **What problems is HelpCrunch solving and how is that benefiting you?** Now we have a limited number of clients because of the business specifics, but each of them can address the support team anytime. We automatised some business proesse with the help of HelpCrunch. Now our clients feel more satisified with the work of our support. ### 2. Nice support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maksym T. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** Awesome looking live chat, easy to set up, works great **What do you dislike about HelpCrunch?** No flaws so far, look forward to seeing new functionality like Articles which is super helpful for self-service for us **Recommendations to others considering HelpCrunch:** Recommend it to support departments that need a solid live chat solution **What problems is HelpCrunch solving and how is that benefiting you?** I use HelpCrunch to chat with our website visitors, support our users and upsell when possible. I think it's a great tool that does the job well. ### 3. Faster task solving tool and excellent in-built notes **Rating:** 5.0/5.0 stars **Reviewed by:** Olesia S. | Head of Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about HelpCrunch?** The app is very easy in use. It did not get a long time to learn all the functions. **What do you dislike about HelpCrunch?** We placed our logo on the chat header but it looks too small and there is no option to increase the image **Recommendations to others considering HelpCrunch:** The best recommendation for 24/7 support services, who need to pass an info about the clients and tasks from shift to shift **What problems is HelpCrunch solving and how is that benefiting you?** On my previous company, we really needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another. ### 4. Good job **Rating:** 5.0/5.0 stars **Reviewed by:** Issam B. | MR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about HelpCrunch?** Very good services, price is good and have all functionality **What do you dislike about HelpCrunch?** Nothing much but if i have to say one thing no support on the week end **What problems is HelpCrunch solving and how is that benefiting you?** Nice email templace, fast reply ### 5. Very afffordable all in one customer communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia R. | Financial Controller, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about HelpCrunch?** A great value is an opportunity to collect all chats, email, and tickets with the client's request in one place **What do you dislike about HelpCrunch?** Now everything is ok, no negative experience really **Recommendations to others considering HelpCrunch:** Try this if you are tired of processing numerous clients' requests in different channels. **What problems is HelpCrunch solving and how is that benefiting you?** "Sometimes the client sends the request about his or her problem in all available channels: chat, and emails, and others channels of communication Two or three people start working on this request and waste time. HelpCrunch helps to get the things right. " ### 6. Mini-CRM for a startup company **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie T. | Linkbuilder, Outreach, and Public Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** What we need: live chat service for our startup. What we get: mini-CRM with many functions for client support, retention, and marketing. There is more than we expected. **What do you dislike about HelpCrunch?** Only 500 contacts available for free; for more contacts, you should buy the paid version. **Recommendations to others considering HelpCrunch:** Nice choice for a startup like ours or other fast-growing company. **What problems is HelpCrunch solving and how is that benefiting you?** We are small but very ambitious, so we wanted to find the solution that would support our growth without limiting its functionality. We are not ready to pay a capital for top-rated solutions so HelpCrunch is an option for us. ### 7. Excellent solution for technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret L. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** Reasonable price, compatibility with different platforms, and the possibility to chat with up to 5 people at a time. A very useful option in the rush hours. **What do you dislike about HelpCrunch?** We do not use some options in HelpCrunch, I'd like to swith them out and pay only for the functions we really use. **Recommendations to others considering HelpCrunch:** Can definitely recommend to any technical support team with the limited number of jobs **What problems is HelpCrunch solving and how is that benefiting you?** With HelpCrunch we can wait with hiring new people to technical support, now we can handle more tasks at a time. ### 8. Very good intercom alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto C. | Estudante de mestrado, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about HelpCrunch?** - Easy of use - Many advanced features available - Installing HelpCrunch at your website, online store is as simple as any other live chat solution - HelpCrunch doesn’t work solely as a live chat communication tool. It’s targeted at businesses looking for a way to streamline their communication using one application - HelpCrunch can also act as a ticketing system for your business **What do you dislike about HelpCrunch?** advanced features may be only available for paid plans **What problems is HelpCrunch solving and how is that benefiting you?** Customer support ### 9. Effective service for support team and its leader. **Rating:** 5.0/5.0 stars **Reviewed by:** Evgeniya D. | Marketing Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about HelpCrunch?** The service works as online chat for technical support. Besides, it provides the rates and unlimited chat records just after conversation. It is posible to see the effectiveness of every team member and eliminate some typical issues like informal style. **What do you dislike about HelpCrunch?** I'd like to see better vizualizaion in the effectiveness reports **Recommendations to others considering HelpCrunch:** I can recommend this service to other teams. **What problems is HelpCrunch solving and how is that benefiting you?** First, we needed the live chat and tech support service for a reasonable price. Second, we needed to measure KPI for every support team member. ### 10. Useful web live chat and more for SMBs **Rating:** 4.5/5.0 stars **Reviewed by:** Sergei K. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** Simple UI: really easy to start Ready answers: very useful for those who is not native English speaker, you can just use the answer from the base. **What do you dislike about HelpCrunch?** We are new business so we have nothing to compare. Everything is fine. **Recommendations to others considering HelpCrunch:** For new business and growing small businesses it should be a good choice. **What problems is HelpCrunch solving and how is that benefiting you?** Our company started using HelpCrunch to sort out the client's requests from messengers, emails, contact forms, etc. We did well with this service. ### 11. Great website chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria K. | Head of Marketing and Business Development, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about HelpCrunch?** I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted. **What do you dislike about HelpCrunch?** 0 problems with the live chat in 3 months. Product support is very responsive and even accept feature requests **Recommendations to others considering HelpCrunch:** If you need a great chat for your website, look no further. **What problems is HelpCrunch solving and how is that benefiting you?** For the price they ask, it's definitely one of the best software I've ever used. ### 12. A value for money live chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about HelpCrunch?** Super easy to set-up, quick and simple to train others on, plus very good value for money. **What do you dislike about HelpCrunch?** Been using only for a few weeks and as yet not encountered anything that has been negative **What problems is HelpCrunch solving and how is that benefiting you?** We have used live chat in the past, however, it wasn't targetted, so when we had any discounts running on our site we also had to have banners. With targetted chat, we can get rid of the banners which have helped conversion. ### 13. Great customer communication tool for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Kate K. | Global Partnership Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about HelpCrunch?** 1 Easy to get started with it 2 Lots of features for customer communication & support 3 Great looking and highly customizable live chat widget 4 Amazing customer service **What do you dislike about HelpCrunch?** Would be nice to have a more advanced reporting (per agent), but the way it's handled now is fine too **What problems is HelpCrunch solving and how is that benefiting you?** Very satisfied with HelpCrunch so far, no other software in the category comes closer in terms of the value proposition they have. ### 14. Competitively priced ticket sorting and live chat system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** Our company switched to HelpCrunch from Zendesk. Initially the reason was the price; it was 3 times more affordable than our previous plan. After 1 month with HelpCrunch we appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client. **What do you dislike about HelpCrunch?** It takes some time to switch from ZenDesk, there were some mistakes in transition **Recommendations to others considering HelpCrunch:** If you are looking for a competitive alternative to ZenDesk or another help desk solution, try this one for free. **What problems is HelpCrunch solving and how is that benefiting you?** We decrease operational expenses without the loss of effectiveness. Moreover, we even registered the shorter average time per ticket. ### 15. Dukley Hotel D.O.O. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about HelpCrunch?** Software is fast and support is real fast and helpful. I got answer on the all questions. Professional team for support. We decide because of fast support and usable software. **What do you dislike about HelpCrunch?** I cant read what costumer writing in the moment. **Recommendations to others considering HelpCrunch:** I will recommed. **What problems is HelpCrunch solving and how is that benefiting you?** Communication with guests. ### 16. Works Great **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica B. | Owner, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** The feature set is robust and easy to use. Support has been responsive too! **What do you dislike about HelpCrunch?** No major "dislikes" at this time though I do wish the system also pulled in subscription info (from Stripe or other tools so I had the "full picture" of the user). **What problems is HelpCrunch solving and how is that benefiting you?** Looking to have all communication with our users in one place. ### 17. Switching from Intercom chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about HelpCrunch?** Very inexpensive compared to Intercom chat, the product quality is great, it's super simple and clean. Also, I love the amount of customization options it provides. Customer support is pretty quick to address our questions and issues, they really listen to our feedback and are open to our suggestions. **What do you dislike about HelpCrunch?** Would be great to see Knowledgebase among Helpcrunch features, they assured me it's coming in the next few months **What problems is HelpCrunch solving and how is that benefiting you?** Switching from Intercom required little effort and the learning curve was almost not there. We saved a lot of customer support cash after to this migration. ### 18. Great value for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Tia W. | Business Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about HelpCrunch?** I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for. **What do you dislike about HelpCrunch?** There is nothing I dislike about it so far. **What problems is HelpCrunch solving and how is that benefiting you?** It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation. ### 19. Great product, amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about HelpCrunch?** The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful. **What do you dislike about HelpCrunch?** It's my first experience with a live chat, but i haven't found any issues yet. **What problems is HelpCrunch solving and how is that benefiting you?** One single access point with our clients ### 20. Everything a small business owner needs to support existing clients and wheeled in potential ones **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua S. | Eigenaar, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about HelpCrunch?** Ease of use, easy to setup and a lot (I mean A LOT) of features. **What do you dislike about HelpCrunch?** Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff. **Recommendations to others considering HelpCrunch:** Get in touch with them if you have any specific questions. You help you out really well! **What problems is HelpCrunch solving and how is that benefiting you?** I can come in contact with potential customers very easy and have been getting way more inqueries via my livechat function then I've ever had on just email and contactform alone. I can also help out my existing customers a lot easier! ### 21. I can recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Ott O. | Partner and CEO, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about HelpCrunch?** Really good quality for the reasonable pricing and a pro customer support. **What do you dislike about HelpCrunch?** Nothing that has bothered so far - all good. **What problems is HelpCrunch solving and how is that benefiting you?** Better customer engagement ### 22. Easy to use and Helpfull **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about HelpCrunch?** Helpcrunch is really easy to install on a Wordpress, and quite light in comparison to other plugins **What do you dislike about HelpCrunch?** Free plan is quite limited, but it will allow you to be sure that it's convenient for your business **What problems is HelpCrunch solving and how is that benefiting you?** Helpdesk ### 23. Started with a free trial, now buying all-in-one premium plan **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about HelpCrunch?** The set is the support team. Always available, attentive and professional. Thank you, guys. **What do you dislike about HelpCrunch?** Using this service for 6+ months, can not notice something substantial. All problems are related to a bad Internet connection. **Recommendations to others considering HelpCrunch:** Can recommend this service. Even if you have some questions, they will explain everything to you. **What problems is HelpCrunch solving and how is that benefiting you?** We used another service and separate from it because of security issues. This one has no major vulnerabilities. At least I did not find info on the forums. ### 24. Nice live chat and in-app messenger for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan B. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about HelpCrunch?** - Fair price - In-app messaging capabilities - Visually appealing live chat **What do you dislike about HelpCrunch?** pretty happy with everything now and waiting for the new release **What problems is HelpCrunch solving and how is that benefiting you?** A nice looking live chat widget allowed us to increase the number of leads, and engagement inside the product. ### 25. Great product and very affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Olga M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about HelpCrunch?** 1) Free version of their live chat is pretty amazing by itself 2) A lot of customer tools in a single platform 3) Affordable pricing and scalable per agent billing **What do you dislike about HelpCrunch?** Didn't really find cons in the product so far **What problems is HelpCrunch solving and how is that benefiting you?** Our team uses Helpcrunch to chat with our website visitor and leads. Since installing their live chat widget we've seen much higher conversions from visitors to leads and from leads to signed up users. ### 26. Great customer communication tool for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Helga Z. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about HelpCrunch?** Many chat widget customization options Able to connect our product and send in-app messages to the users via Helpcrunch chat There are also neat email marketing automation and ticketing features **What do you dislike about HelpCrunch?** Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet) **Recommendations to others considering HelpCrunch:** It's a great (and affordable) choice for SaaS companies that need an all-in-one solution to communicate with visitors and customers" **What problems is HelpCrunch solving and how is that benefiting you?** Acquiring, converting, and supporting our customers. ### 27. Just what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about HelpCrunch?** Price, a ton of features, and amazing customer support **What do you dislike about HelpCrunch?** I noticed and reported a few bugs. Luckily, those are already fixed. **Recommendations to others considering HelpCrunch:** If you're still not using any live chat, HelpCrunch is user and pocket-friendly :) **What problems is HelpCrunch solving and how is that benefiting you?** We use it to talk to customers, solve their issues. I feel like we're now closing tickets much faster. ### 28. Works great for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Elena D. | Country Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about HelpCrunch?** Feature-rich but quick to install and easy to learn at the same time. I like the UX and how the widget looks on our website. The product is reliable and their support team reacts fast to our questions. **What do you dislike about HelpCrunch?** It would be good to have more integrations with other services but as I see the guys are already working on that **Recommendations to others considering HelpCrunch:** If you need a fast way to engage with customers and market your products but don’t want to spend a fortune on Intercom - HelpCrunch is a good choice **What problems is HelpCrunch solving and how is that benefiting you?** We use HelpCrunch both for customer support and sales. They also provide analytics, so we gather data about our customers, track custom events and collect feedback. And we use them for email campaigns and proactive engagement as well. Recommendable. ### 29. Intercom alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about HelpCrunch?** It does have all the functions. Everything works fine. **What do you dislike about HelpCrunch?** None as of the moment. Everything works fine **What problems is HelpCrunch solving and how is that benefiting you?** Contact with customers. ### 30. Fantastic tool for customer onboarding, support and retention **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2018 **What do you like best about HelpCrunch?** The installation and setup process is very fast and the live chat agents are very helpful. We're using the auto messages to engage better with our customers. **What do you dislike about HelpCrunch?** I'd love an Android app. Otherwise the software is very useful and easy to use. **Recommendations to others considering HelpCrunch:** Speak to their live chat agents if you have any questions, they're incredibly helpful. **What problems is HelpCrunch solving and how is that benefiting you?** We're aiming to improve our user onboarding through email and automated messaging. ### 31. High quality software and user support **Rating:** 4.5/5.0 stars **Reviewed by:** Christian l. | Full Stack Developer, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2018 **What do you like best about HelpCrunch?** Ease of management. Has a really quick and fast integration even for junior developers. Our team installed everything in less than 3 minutes. **What do you dislike about HelpCrunch?** I like practically everything. Maybe, just a little bit the graphical interface when an agent answers an user: it feels a bit embedded, as is showing in a "strange" pop-up. **Recommendations to others considering HelpCrunch:** Pricing is flexible even for who is just starting a new company and user support if pratically perfect. A great product. **What problems is HelpCrunch solving and how is that benefiting you?** We have to manage hundreds of users per day as our website is a Social Network. So pretty any contact with users is made via support chat. It solved so much headaches caused by emails: actually, new "internet" people don't even know what emails are. ### 32. Extremely satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Emil D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2018 **What do you like best about HelpCrunch?** Amazing functionality at a very reasonable and competitive pricepoint. Helpcrunch is the number #1 tool to increase customer experience, higher conversion rates and upsell products. **What do you dislike about HelpCrunch?** Integrations with third-party softwares (Slack, Skype or similar) could be cool. **Recommendations to others considering HelpCrunch:** Definitely give them a shot - especially considering their free trial. **What problems is HelpCrunch solving and how is that benefiting you?** Customer support and inquiries. ### 33. Bye Bye Intercom, Hello HelpCrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Dion T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about HelpCrunch?** The amazing and fast support team. Great functions. Fantastic live chat design. **What do you dislike about HelpCrunch?** Overall, i like everything. the pricing is very good. Much better than alternatives like Intercom. **Recommendations to others considering HelpCrunch:** Do it! much better and cheaper than alternatives! **What problems is HelpCrunch solving and how is that benefiting you?** Better and faster support for my customers using live chat. ### 34. Great tool to use it on website or in mobile app. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about HelpCrunch?** I like HelpCrunch! It has all features that we need and it works perfectly. I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. **What do you dislike about HelpCrunch?** I like everything in HelpCrunch. It has enough features for our company. **What problems is HelpCrunch solving and how is that benefiting you?** I installed HelpCrunch's website widget on my company's website. I use it every day to speak with our customers. ### 35. The Ease of HelpCrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Jane S. | General Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2018 **What do you like best about HelpCrunch?** I like how HelpCrunch is simply designed. There is never any confusion on how to get a users information. **What do you dislike about HelpCrunch?** At first I thought that finding a contacts information was difficult. **What problems is HelpCrunch solving and how is that benefiting you?** I am able to directly communicate with my users in real time. This alleviates any confusion they might have about our product. ### 36. Cheap Alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2018 **What do you like best about HelpCrunch?** Ease of use is the main part of this platform. Everything you want to do is right there, if you need automations its all right there. The design of the user interface is very appealing and designed very well for use. **What do you dislike about HelpCrunch?** We do not dislike anything at the moment. **Recommendations to others considering HelpCrunch:** Start small and start to implement more and more than it will become second nature. **What problems is HelpCrunch solving and how is that benefiting you?** Currently we are solving inbound sales leads and managing live customer support with helpcrunch ### 37. Amazing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about HelpCrunch?** * Easy to use panel and admin area * Able to better engage with my clients and site visitors * Chat in real time * Auto engagement **What do you dislike about HelpCrunch?** I don't think I can think of anything that I dislike about HelpCruch **Recommendations to others considering HelpCrunch:** Definitely Recommend giving HelpCruch a go. They even offer a trial you won't be disappointed **What problems is HelpCrunch solving and how is that benefiting you?** * Able to do follow up emails through the live chat * Automatic replies * Auto engagement ### 38. Good helpdesk software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about HelpCrunch?** Easy to use and intuitive GUI, not resource demanding **What do you dislike about HelpCrunch?** Patches and updates could be more frequent **Recommendations to others considering HelpCrunch:** Meets all basic needs **What problems is HelpCrunch solving and how is that benefiting you?** Got general helpdesk assistance ## HelpCrunch Discussions - [Does your platform have a mobiile app?](https://www.g2.com/discussions/does-your-platform-have-a-mobiile-app) - 1 comment, 2 upvotes - [View HelpCrunch pricing details and edition comparison](https://www.g2.com/products/helpcrunch/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+12%3A26%3A51+-0500&secure%5Bsession_id%5D=ff401546-7b03-419d-b757-9b2d1711a235&secure%5Btoken%5D=7bb9a5c7db3f1ce7e5a8ae546e1d98fd0ee2dbb9350d91a47428d430001851d5&format=llm_user) ## HelpCrunch Integrations - [n8n](https://www.g2.com/products/n8n/reviews) ## HelpCrunch Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top HelpCrunch Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - 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