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Compare Fin by Intercom and HelpCrunch 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (83.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
15 $
Fin by Intercom
Star Rating
(3,768)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelpCrunch
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a highly customizable chat experience, with users appreciating features like snippets and adaptable conversation behaviors. This flexibility allows for a more personalized interaction, which is crucial for maintaining customer satisfaction.
- Users say HelpCrunch stands out for its intuitive live chat integration, which is praised for being fast and reliable. Reviewers highlight that it effectively connects various customer touchpoints, making it a well-rounded tool for both staff and clients.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score, indicating greater overall user satisfaction. Users frequently mention the platform's answer accuracy, which they rate at about 80-90%, saving them time and enhancing their support experience.
- Reviewers mention that HelpCrunch's ease of setup and user experience are notable strengths, with many users finding the onboarding process straightforward. This is particularly beneficial for small businesses looking to implement a support solution quickly.
- G2 reviewers highlight that while HelpCrunch has a higher star rating, Fin by Intercom's recent user feedback emphasizes its robust functionalities across multiple platforms, making it a versatile choice for businesses needing comprehensive support tools.
- Users report that Fin by Intercom's implementation process is quick and user-friendly, with many praising the intuitive onboarding wizard. This contrasts with HelpCrunch, where some users feel that while the tool is effective, it may require more time to fully leverage its capabilities.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.8
2,854
9.3
188
Ease of Use
8.9
2,884
9.4
194
Ease of Setup
8.4
1,488
9.5
137
Ease of Admin
8.6
1,326
9.4
123
Quality of Support
8.6
2,750
9.6
186
Has the product been a good partner in doing business?
8.8
1,323
9.6
120
Product Direction (% positive)
8.8
2,705
9.7
180
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.1
63
|
Verified
8.8
1121
|
Verified
9.1
64
|
Verified
8.7
1098
|
Verified
9.0
66
|
Verified
8.6
1149
|
Verified
9.4
36
8.3
681
|
Verified
Feature Not Available
8.8
1138
|
Verified
9.1
61
|
Verified
8.8
1062
|
Verified
9.2
58
|
Verified
8.6
963
|
Verified
9.3
43
|
Verified
Generative AI
8.3
247
9.7
5
8.2
248
9.0
5
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
893
|
Verified
8.7
33
8.8
1092
|
Verified
9.3
63
|
Verified
9.4
1267
|
Verified
9.5
76
|
Verified
8.3
812
9.0
49
|
Verified
7.6
522
Feature Not Available
Platform
8.1
722
|
Verified
8.7
45
|
Verified
8.2
1269
|
Verified
9.2
107
|
Verified
8.7
826
|
Verified
9.1
51
|
Verified
8.7
791
|
Verified
9.0
41
|
Verified
8.1
1017
|
Verified
9.0
59
|
Verified
8.2
1019
|
Verified
9.1
60
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
8.3
7
8.3
218
8.8
7
Feature Not Available
8.3
7
Design
Feature Not Available
9.3
7
Feature Not Available
9.0
7
8.7
230
9.0
7
8.7
222
8.8
7
8.6
215
8.8
7
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.3
19
8.8
586
9.1
21
9.0
588
8.9
20
8.8
557
8.9
19
8.6
478
9.2
16
Platform
9.5
613
9.7
20
8.9
583
9.1
19
8.8
579
9.5
18
8.7
562
9.2
20
8.2
419
8.3
14
8.9
528
8.9
16
8.8
583
9.2
17
Generative AI
Feature Not Available
9.8
10
8.4
140
9.8
9
Conversational Platform
8.7
1058
9.8
9
8.7
838
9.6
8
8.7
858
8.8
7
9.0
779
9.2
8
Support Automation
8.6
859
8.8
7
8.7
901
8.8
7
8.5
518
9.5
7
8.8
812
9.3
9
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
201
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Not enough data
Generative AI
8.3
296
9.2
13
8.3
294
9.1
15
Feature Not Available
8.3
13
Communication
9.2
1442
|
Verified
9.6
103
|
Verified
8.9
1450
|
Verified
9.4
106
|
Verified
8.7
1192
|
Verified
9.1
86
|
Verified
9.1
1357
|
Verified
9.5
89
|
Verified
8.2
595
8.0
23
Internal Use
8.2
1269
|
Verified
9.2
107
|
Verified
8.7
1095
|
Verified
9.3
92
|
Verified
8.2
1043
|
Verified
9.2
83
|
Verified
8.7
1249
|
Verified
9.1
82
|
Verified
8.9
1320
|
Verified
9.2
80
|
Verified
8.6
1288
|
Verified
9.1
86
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
Not enough data
8.9
652
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
8.3
5
8.6
523
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
182
Not enough data
8.0
184
Not enough data
7.7
165
Not enough data
8.5
178
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
171
Not enough data
Automation
8.2
174
Not enough data
7.9
162
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
159
Not enough data
7.7
164
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HelpCrunch are categorized as AI Customer Support Agents, Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
HelpCrunch is categorized as Transactional Email and AI Chatbots
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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