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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (83.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
15 $
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelpCrunch
Star Rating
(234)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its "Live Chat" feature, scoring 9.3, which allows for real-time customer engagement, while HelpCrunch received a slightly higher score of 9.6, indicating a more robust live chat experience that users appreciate for its seamless integration and responsiveness.
- Reviewers mention that HelpCrunch's "Quality of Support" is rated at 9.6, significantly higher than Intercom's 8.7, highlighting HelpCrunch's commitment to customer service and quick resolution times, which users find essential for maintaining operational efficiency.
- G2 users note that HelpCrunch offers superior "Ease of Setup" with a score of 9.5 compared to Intercom's 8.5, suggesting that users find HelpCrunch more user-friendly and quicker to implement, which is a critical factor for small businesses looking to minimize downtime.
- Users on G2 highlight that HelpCrunch's "Email Marketing" capabilities, particularly in "Automated Email Responses" (9.4), outperform Intercom's (8.9), indicating that HelpCrunch provides more effective tools for managing customer communications and follow-ups.
- Reviewers say that HelpCrunch's "Ticket Collaboration" feature scores 9.2, compared to Intercom's 8.8, which suggests that HelpCrunch offers a more integrated approach to team collaboration on customer support tickets, enhancing team productivity.
- Users report that HelpCrunch's "Integrations" score of 9.7 significantly surpasses Intercom's 8.8, indicating that HelpCrunch provides a broader range of third-party integrations, which is crucial for businesses looking to streamline their workflows and enhance functionality.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
9.3
186
Ease of Use
8.9
2,845
9.4
192
Ease of Setup
8.4
1,456
9.5
135
Ease of Admin
8.6
1,304
9.4
121
Quality of Support
8.6
2,711
9.6
184
Has the product been a good partner in doing business?
8.8
1,301
9.6
118
Product Direction (% positive)
8.8
2,666
9.7
178
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.1
63
|
Verified
8.8
1118
|
Verified
9.1
64
|
Verified
8.7
1095
|
Verified
9.0
66
|
Verified
8.6
1143
|
Verified
9.4
36
8.3
680
|
Verified
Feature Not Available
8.8
1136
|
Verified
9.1
61
|
Verified
8.8
1060
|
Verified
9.2
58
|
Verified
8.6
961
|
Verified
9.3
43
|
Verified
Generative AI
8.3
247
9.7
5
8.2
248
9.0
5
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.7
33
8.8
1090
|
Verified
9.3
63
|
Verified
9.4
1264
|
Verified
9.5
75
|
Verified
8.3
812
9.0
49
|
Verified
7.6
522
Feature Not Available
Platform
8.1
720
|
Verified
8.7
45
|
Verified
8.2
1267
|
Verified
9.2
107
|
Verified
8.7
823
|
Verified
9.1
51
|
Verified
8.6
788
|
Verified
9.0
41
|
Verified
8.1
1015
|
Verified
9.0
59
|
Verified
8.2
1017
|
Verified
9.1
59
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.3
7
8.3
218
8.8
7
Feature Not Available
8.3
7
Design
Feature Not Available
9.3
7
Feature Not Available
9.0
7
8.7
230
9.0
7
8.7
222
8.8
7
8.6
215
8.8
7
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.3
19
8.8
586
9.1
21
9.0
586
8.9
20
8.8
556
8.9
19
8.6
478
9.2
16
Platform
9.5
611
9.7
20
8.9
581
9.1
19
8.8
577
9.5
18
8.7
561
9.1
19
8.2
419
8.3
14
8.9
528
8.9
16
8.8
582
9.2
17
Generative AI
Feature Not Available
9.8
10
8.4
140
9.8
9
Conversational Platform
8.7
1057
9.8
9
8.7
837
9.6
8
8.7
857
8.8
7
9.0
778
9.2
8
Support Automation
8.6
859
8.8
7
8.7
901
8.8
7
8.5
518
9.5
7
8.8
808
9.3
9
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
9.2
13
8.3
294
9.1
15
Feature Not Available
8.3
13
Communication
9.2
1441
|
Verified
9.6
103
|
Verified
8.9
1449
|
Verified
9.4
106
|
Verified
8.7
1191
|
Verified
9.1
86
|
Verified
9.1
1356
|
Verified
9.5
89
|
Verified
8.2
595
8.0
22
Internal Use
8.2
1267
|
Verified
9.2
107
|
Verified
8.7
1094
|
Verified
9.3
92
|
Verified
8.2
1043
|
Verified
9.2
83
|
Verified
8.7
1247
|
Verified
9.1
82
|
Verified
8.9
1319
|
Verified
9.2
80
|
Verified
8.6
1287
|
Verified
9.1
86
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HelpCrunch are categorized as AI Customer Support Agents, Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
HelpCrunch is categorized as Transactional Email and AI Chatbots
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
20.2%
Information Technology and Services
11.8%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.5%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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