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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (83.8% of reviews)
Entry-Level Pricing
Free
15 $
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in Quality of Support with a score of 9.6, while Crisp's score of 9.0 indicates that users find HelpCrunch's support more responsive and helpful.
- Reviewers mention that HelpCrunch's Ease of Setup is rated at 9.5, making it significantly easier for new users to get started compared to Crisp's score of 8.9, which suggests a more complex onboarding process.
- G2 users highlight HelpCrunch's superior Personalization features, scoring 9.8, which allows for more tailored customer interactions, whereas Crisp's score of 8.7 indicates less flexibility in this area.
- Users on G2 appreciate HelpCrunch's Automated Email Responses with a score of 9.4, which enhances user engagement, while Crisp's lower score of 8.8 suggests it may not be as effective in automating customer communication.
- Reviewers mention that HelpCrunch's Multi-Channel Coverage is robust, particularly in Live Chat with a score of 9.6, compared to Crisp's 9.3, indicating a slight edge in real-time customer support capabilities.
- Users say that HelpCrunch's Integrations score of 9.7 reflects a wide range of compatible tools, while Crisp's score of 9.2, although still strong, suggests fewer options for users looking to connect with other platforms.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Crisp
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.8
149
9.3
187
Ease of Use
9.0
152
9.4
193
Ease of Setup
8.9
126
9.5
136
Ease of Admin
8.8
101
9.4
122
Quality of Support
9.1
149
9.6
185
Has the product been a good partner in doing business?
8.9
102
9.6
119
Product Direction (% positive)
9.3
142
9.7
179
Features by Category
Ticket and Case Management
8.6
45
9.1
63
|
Verified
8.8
45
|
Verified
9.1
64
|
Verified
8.6
47
|
Verified
9.0
66
|
Verified
8.5
45
|
Verified
9.4
36
7.7
38
Feature Not Available
8.9
46
|
Verified
9.1
61
|
Verified
8.9
45
9.2
58
|
Verified
8.8
39
|
Verified
9.3
43
|
Verified
Generative AI
8.3
24
9.7
5
8.2
24
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.7
33
9.2
44
|
Verified
9.3
63
|
Verified
9.6
50
|
Verified
9.5
76
|
Verified
9.2
45
|
Verified
9.0
49
|
Verified
8.2
35
Feature Not Available
Platform
8.8
51
|
Verified
8.7
45
|
Verified
8.4
102
|
Verified
9.2
107
|
Verified
8.9
55
|
Verified
9.1
51
|
Verified
8.9
51
|
Verified
9.0
41
|
Verified
8.2
51
|
Verified
9.0
59
|
Verified
8.5
52
|
Verified
9.1
59
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Design
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
Not enough data
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Support Automation
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
9.2
13
8.2
34
9.1
15
7.1
35
8.3
13
Communication
9.3
101
|
Verified
9.6
103
|
Verified
9.2
100
|
Verified
9.4
106
|
Verified
8.4
75
|
Verified
9.1
86
|
Verified
9.3
88
|
Verified
9.5
89
|
Verified
8.7
61
|
Verified
8.0
22
Internal Use
8.4
102
|
Verified
9.2
107
|
Verified
8.8
92
|
Verified
9.3
92
|
Verified
8.3
82
|
Verified
9.2
83
|
Verified
8.8
82
|
Verified
9.1
82
|
Verified
8.8
90
|
Verified
9.2
80
|
Verified
8.9
91
|
Verified
9.1
86
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
8.3
5
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and HelpCrunch are categorized as Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms and Social Customer Service
HelpCrunch is categorized as Conversational Support, Customer Communications Management, Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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