HelpCrunch Reviews & Product Details

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base  Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns  Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages  Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?  ⏵ Multichannel by design: web, mobile, messengers, email, and social.  ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.  ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes. Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

Seller

HelpCrunch

Discussions

HelpCrunch Community

Languages Supported

English, Russian, Ukrainian

Solution Type

All-in-One

Overview by

Pavlo Pavlenko (CEO @ HelpCrunch)

Pricing

Pricing provided by HelpCrunch.

Standard Live chat plan

Standard Live chat & Emails plan

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Top-Rated Alternatives

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User Insights

Average based on 240 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

HelpCrunch Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Vladimir K.

Chief Business Development Officer

Small-Business (50 or fewer emp.)

6/30/2021

"The Best Alternative to Intercom!"

5/5

What do you like best about HelpCrunch?

All the features are good for an affordable price. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

Nothing as of now. Really happy with the all features. Waiting for the chatbot and multi-language knowledge base! Review collected by and hosted on G2.com.

Gustav T.

Communications Manager

Small-Business (50 or fewer emp.)

4/27/2021

"Incredibly useful site for customer experience"

5/5

What do you like best about HelpCrunch?

First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

I am yet to run into any issues on the Helpcrunch website, and I don't really expect any to arise. Review collected by and hosted on G2.com.

Jan S.

Director of Marketing

Mid-Market (51-1000 emp.)

6/11/2021

"HelpCrunch helped us switch from phone-focused customer care to chat-focused customer care"

5/5

What do you like best about HelpCrunch?

Ease of use

HelpCrunch Customer Care

Pricing

Note sharing

Easy app integration Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

We didn't run into any issues with HelpCrunch yet Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

We were supporting our customers via e-mail and phone call, but it took us too much time, so we were looking for a change. After trying few software solutions, we've decided to choose HelpCrunch. It really helped us reduce the number of phone calls we need to deal with, which was the most time consuming part of our customer care. Review collected by and hosted on G2.com.

César d.

Developer

Small-Business (50 or fewer emp.)

11/20/2020

"The KB makes it really simple to answer customer questions"

4.5/5

What do you like best about HelpCrunch?

The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own. Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

Helpcrunch is a really good tool. And I can recommend the tool wholeheartedly, you need to be aware that the plan you buy is actually the one you need. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

The onboarding for non technical people is much simpler. While a traditional wiki requires support people who edit the KB to have technical skills, this makes it just as simple as using Facebook. Review collected by and hosted on G2.com.

Carolina C. G.

カスタマーサポートマネージャー

Small-Business (50 or fewer emp.)

6/15/2021

"A great tool!"

5/5

What do you like best about HelpCrunch?

The live chat feature is pretty awesome. But auto and manual messages are also two of my favorites! Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

There are some features that still need a few improvements on UX Review collected by and hosted on G2.com.

Jasper F.

Global Talent Acquisition Partner

Enterprise (> 1000 emp.)

9/25/2020

"Best for customer engagement."

5/5

What do you like best about HelpCrunch?

Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

Help Crunch allows us to adjust each aspect of our client engagement. We can modify all things from initial messages and localizations to styling to our heart's content do to custom symbol/chat bubble. Add in the fact that their team is extremely responsive and supportive, and well, you cannot turn out badly. HelpCrunch gives you what you need and gives the advantage to also do what you have planned for what has to come. Review collected by and hosted on G2.com.

Katarzyna K.

Small-Business (50 or fewer emp.)

9/28/2020

"Great tool to generate more website leads and provide multi-channel customer support"

5/5

What do you like best about HelpCrunch?

Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support! Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance. Moreover, it helped us to reactivate the users that were interested in our software before but wanted some additional features. With HelpCrunch we've managed to find those potantial leads from the past and automatically send them our product updates, promos and encourage them to use our upgraded software. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/23/2021

"Great product at a great price!"

5/5

What do you like best about HelpCrunch?

All main features that a new startup might need are available at a very competitive price. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

It would be nice if you could control multiple accounts (different products with different knowledge bases) using the same email. Review collected by and hosted on G2.com.

Cindy B.

Real Estate Investor

Small-Business (50 or fewer emp.)

11/23/2020

"Great all-around customer support and outreach platform"

4.5/5

What do you like best about HelpCrunch?

- A great feature-set that caters toward customer support and marketing outreach for SAAS companies

- Responsive customer support team that is willing to help with setup and onboarding

- Very competitive pricing for the offered feature set Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

- Back-end management UI can be at times slow Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

We are using HelpCrunch primarily for customer support, user onboarding and proactive marketing outreach for a small SAAS venture. Review collected by and hosted on G2.com.

Torsten H.

CEO

Small-Business (50 or fewer emp.)

11/23/2020

"Helpcrunch as our best Supportsystem yet"

4.5/5

What do you like best about HelpCrunch?

I love the easy to use Apps and Backend. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats. Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

Awesome Helpdesk and integration in CRM / CMS but widget may be needing some improvements. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

We try to support each member of an online gaming community which means, all Custom datas need to be up to date and visible, which was easy to do with help crunch. Review collected by and hosted on G2.com.