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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (83.8% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
15 $
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in its "Personalization" features, with a score of 9.8, allowing for tailored customer interactions, while Help Scout's score of 8.3 indicates room for improvement in this area.
- Reviewers mention that HelpCrunch's "Omnichannel" capabilities are highly rated at 9.7, providing seamless communication across various platforms, whereas Help Scout's score of 8.5 suggests it may not offer the same level of integration.
- G2 users highlight HelpCrunch's superior "Response Automation" with a score of 9.4, which streamlines customer interactions, compared to Help Scout's score of 8.6, indicating less efficiency in automating responses.
- Users on G2 appreciate HelpCrunch's "In-App Messaging" feature, scoring 9.5, which enhances real-time communication, while Help Scout's lower score of 8.1 suggests it may lack this functionality.
- Reviewers say that HelpCrunch's "Integrations" score of 9.7 reflects its extensive compatibility with other tools, making it a more flexible choice compared to Help Scout's score of 8.5, which indicates fewer integration options.
- Users report that HelpCrunch's "Self-Service Support" features, scoring 9.3, provide a robust knowledge base and community forums, while Help Scout's score of 8.7 suggests it may not offer as comprehensive a self-service experience.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Help Scout
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.3
187
Ease of Use
9.2
319
9.4
193
Ease of Setup
9.2
163
9.5
136
Ease of Admin
9.1
163
9.4
122
Quality of Support
9.1
289
9.6
185
Has the product been a good partner in doing business?
9.1
156
9.6
119
Product Direction (% positive)
8.2
303
9.7
179
Features by Category
Ticket and Case Management
9.2
175
|
Verified
9.1
63
|
Verified
9.2
174
|
Verified
9.1
64
|
Verified
8.6
188
|
Verified
9.0
66
|
Verified
8.6
164
9.4
36
Feature Not Available
Feature Not Available
8.7
176
|
Verified
9.1
61
|
Verified
8.9
175
|
Verified
9.2
58
|
Verified
8.2
99
9.3
43
|
Verified
Generative AI
5.2
7
9.7
5
6.1
6
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.7
33
9.2
166
|
Verified
9.3
63
|
Verified
7.7
101
|
Verified
9.5
76
|
Verified
7.7
61
9.0
49
|
Verified
6.8
28
|
Verified
Feature Not Available
Platform
7.5
39
8.7
45
|
Verified
7.7
90
|
Verified
9.2
107
|
Verified
8.6
104
|
Verified
9.1
51
|
Verified
8.5
78
|
Verified
9.0
41
|
Verified
8.1
144
|
Verified
9.0
59
|
Verified
8.2
151
|
Verified
9.1
59
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
9.7
10
8.3
7
8.6
7
8.8
7
8.1
6
8.3
7
Design
7.7
8
9.3
7
8.8
7
9.0
7
8.5
11
9.0
7
9.1
11
8.8
7
9.3
10
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
8.3
57
9.8
9
8.5
31
9.6
8
8.7
33
8.8
7
8.4
36
9.2
8
Support Automation
8.4
36
8.8
7
8.8
42
8.8
7
8.4
34
9.5
7
9.0
36
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Communication
9.0
29
|
Verified
9.6
103
|
Verified
8.9
30
|
Verified
9.4
106
|
Verified
Feature Not Available
9.1
86
|
Verified
8.2
22
|
Verified
9.5
89
|
Verified
Feature Not Available
8.0
22
Internal Use
7.7
90
|
Verified
9.2
107
|
Verified
8.7
29
|
Verified
9.3
92
|
Verified
7.9
18
|
Verified
9.2
83
|
Verified
9.0
32
|
Verified
9.1
82
|
Verified
9.5
30
|
Verified
9.2
80
|
Verified
8.4
30
|
Verified
9.1
86
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
8.3
5
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and HelpCrunch are categorized as Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms and Email Management
HelpCrunch is categorized as Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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