HelpCrunch Reviews & Product Details

HelpCrunch has significantly improved how we manage customer support and communication—our team loves it!

The intuitive interface, fast live chat functionality, and seamless automation make daily operations smooth and efficient. It’s also incredibly easy to onboard new team members. Review collected by and hosted on G2.com.

There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their support team is responsive and quick to help with any limitations. Review collected by and hosted on G2.com.

We’re really happy with HelpCrunch! Super easy to use, modern design, and it genuinely helps us build better relationships with our customers. Review collected by and hosted on G2.com.

For now, I don't found any issues, we will use this more. Review collected by and hosted on G2.com.

A wide range of settings allows you to flexibly customize it to your needs. Thanks to this chat, I no longer miss a single potential client from the site, no matter what time of day they contact me. Review collected by and hosted on G2.com.

The price is a bit high for my small business Review collected by and hosted on G2.com.

Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one Review collected by and hosted on G2.com.

No IP Restriction and 2-factor authentication available Review collected by and hosted on G2.com.

I found HelpCrunch easier to use in comparison to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special installation was required.

Being able to translate articles and posting embedded videos was also very important. Review collected by and hosted on G2.com.

I haven't had any issues with the tool so far. The tool might not feel super user friendly at first, but being a Knowledge Base provider themselves, they have a strong support material to help you out. Review collected by and hosted on G2.com.

We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's reliable and is good value for money! Review collected by and hosted on G2.com.

Their iOS and web app work really well. Their Android app can do with a bit of polish Review collected by and hosted on G2.com.

It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Review collected by and hosted on G2.com.

Nothing to complain about, for a long time of cooperation there were no problems Review collected by and hosted on G2.com.

Helpcrunch is easy to use and has great customer support. Review collected by and hosted on G2.com.

Instead of a chat functionality, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. Review collected by and hosted on G2.com.

HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. The most impressive aspect is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform.

My favorite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Review collected by and hosted on G2.com.

Not a dislike as such, but the reports on email campaigns could be improved. So far, they are not that intuitive to understand, and some metrics are hidden under "hover" options, like the time the campaign was sent. Review collected by and hosted on G2.com.

HelpCrunch offers a wide range of tools for communicating with and managing customers from a single interface.

This greatly simplifies the work of our support team, allowing them to use a single platform instead of several disparate services.

The platform also integrates seamlessly with WordPress. This is important since our website is powered by WordPress.

Also liked the customer service. You can book a free meeting and HelpCrunch employees will show you the nuances of the platform. If you have any questions, you can also write to the chat or search for an answer in the extensive database Review collected by and hosted on G2.com.

After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to delay the loading of the chat widget.

Also waiting for the implementation of artificial intelligence function, so that AI can analyze the content of the site and give meaningful information when the team is offline. Review collected by and hosted on G2.com.