HelpCrunch Features

Based on 45 HelpCrunch reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 107 HelpCrunch reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 51 HelpCrunch reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 41 HelpCrunch reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 59 HelpCrunch reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 59 HelpCrunch reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 12 HelpCrunch reviews. Ability to define a custom domain from which emails are sent.

As reported in 12 HelpCrunch reviews. Able to send emails from multiple domains.

Based on 10 HelpCrunch reviews. Ability to use a dedicated IP for deliverability.

Based on 13 HelpCrunch reviews. Availability and quality of documentation for API, code library, implementation, and set up.

As reported in 11 HelpCrunch reviews. Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others.

Tracks emails sent and delivery rates and compiles them into standard reports. This feature was mentioned in 11 HelpCrunch reviews.

As reported in 10 HelpCrunch reviews. Provides features and infrastructure to allow scaling for large organizations.

Emails are consistently received and software performs reliably. This feature was mentioned in 15 HelpCrunch reviews.

As reported in 20 HelpCrunch reviews. Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 19 HelpCrunch reviews.

Has the ability to customize look and feel of chatbot to match` company branding. 18 reviewers of HelpCrunch have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 19 HelpCrunch reviews.

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 14 HelpCrunch reviews.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 16 HelpCrunch reviews.

As reported in 17 HelpCrunch reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 63 HelpCrunch reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 64 HelpCrunch reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 66 HelpCrunch reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 36 HelpCrunch reviews. Respond to common requests with standard reply

Based on 61 HelpCrunch reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 58 HelpCrunch reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 43 HelpCrunch reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 33 HelpCrunch reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 63 HelpCrunch reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 76 HelpCrunch reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 49 HelpCrunch reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates. 15 reviewers of HelpCrunch have provided feedback on this feature.

Quantity and quality of preset email templates for administrators to construct their own emails. 14 reviewers of HelpCrunch have provided feedback on this feature.

Able to customize the unsubscribe templates, handler, and tracking. This feature was mentioned in 13 HelpCrunch reviews.

Based on 13 HelpCrunch reviews. Able to segment transactional emails based on their purpose.

As reported in 11 HelpCrunch reviews. Detailed logs for tracking and debugging mail server activity.

As reported in 15 HelpCrunch reviews. Alerts administrator whenever a pre-set event occurs.

Based on 10 HelpCrunch reviews. Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.)

API used to track the status of emails. 11 reviewers of HelpCrunch have provided feedback on this feature.

API used to send emails (e.g. Web API, SMTP API) 10 reviewers of HelpCrunch have provided feedback on this feature.

Testing to ensure emails do not go to recipient's spam folder. 12 reviewers of HelpCrunch have provided feedback on this feature.

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 103 HelpCrunch reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 106 HelpCrunch reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 86 HelpCrunch reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 89 HelpCrunch reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

As reported in 22 HelpCrunch reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 107 HelpCrunch reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 92 HelpCrunch reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 83 HelpCrunch reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 82 HelpCrunch reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 80 HelpCrunch reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 86 HelpCrunch reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Allows planning and deployment of an overall communications strategy.

Includes or integrates with content creation apps.

Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality.

Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses.

Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject.

Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application.

Tracks email analytics like emails opened, how long the email was opened for, etc.

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Based on 19 HelpCrunch reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 21 reviewers of HelpCrunch have provided feedback on this feature.

Based on 20 HelpCrunch reviews. Has the ability to connect interlocator with a human agent when the need arises.

Based on 19 HelpCrunch reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Based on 16 HelpCrunch reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent.

Ensures consistent performance, delivering reliable outputs based on user prompts.

Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries.

Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Demonstrates a sophisticated understanding of both written and spoken user commands.

Exhibits proficiency in maintaining and utilizing context throughout a conversation.

Offers a high degree of customization to meet individual user or business requirements.

Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes.

Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product.

Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Based on 10 HelpCrunch reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 13 HelpCrunch reviews.

As reported in 15 HelpCrunch reviews. Condenses long documents or text into a brief summary.

As reported in 13 HelpCrunch reviews. Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.