HelpCrunch Reviews & Product Details

I like that HelpCrunch help me to Set up the Chat tool inside my website, and in different language. HelpCrunch are always on the deck to answers questions, to translate our questions on how to convert visitors to leads! They put themselves in my shoes, resolving my problem and I can continue my workday nicely. Review collected by and hosted on G2.com.

What I dislike about HelCrunch...hmm, no much. it's working fine for me Review collected by and hosted on G2.com.

As a tech SaaS startup we needed to set-up fast and were looking for a SEO friendly knowledge base, as well as a chat widget that could help us with customer support. We use it daily and integration was easy. HelpCrunch support is always responsive and resolves fast. Happy to recommend. Review collected by and hosted on G2.com.

We wanted to use helpcrunch for e-mail support. But it turned out to be less suited for this matter and more focussed on chat. Review collected by and hosted on G2.com.

The system is easy to use while still many advanced features under hood. I've been really impressed with how HelpCrunch has allowed us to consolidate our communications. The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Review collected by and hosted on G2.com.

Would love more flexibility with the automation rules. Review collected by and hosted on G2.com.

I want to share my experience. I am a CTO at FinX. Before the war started, we used a chat room of a well-known brand that was created and administered on the aggressor's hosts (in russia). Our company is principled and we were looking for alternatives. Friends advised us to use Helpcrunch from their own experience. I like Helpcrunch's functionality (it has basically everything you need to organize chats with customers), and we integrated Helpcrunch with AI and all internal systems. From marketing and contact center feedback - very flexible widget settings, full analytics, and a user-friendly interface for operators. Support always responds to my requests. Review collected by and hosted on G2.com.

I like everything about it. I have no negative experience with Review collected by and hosted on G2.com.

I loved that it was easy to implement multiple languages! It was easy to set up and very intuitive! The customer support team practices what they preach and is super responsive and helpful! Highly recommend. Review collected by and hosted on G2.com.

I wasn't able to integrate chat into our Microsoft development app - only Google and Apple Apps are able and of course web. Review collected by and hosted on G2.com.

It is very user friendly and has good customizable options. Their representatives also respond promptly for help. Review collected by and hosted on G2.com.

HelpCrunch is perfect, no complaints... Review collected by and hosted on G2.com.

We have switched from Intercom and so far, so good. Comparible for what we need. Review collected by and hosted on G2.com.

There is nothing to dislike about help crunch Review collected by and hosted on G2.com.

Navigating my users' characteristics and ease of classing every user based on specific criteria Review collected by and hosted on G2.com.

Sometimes it lags and you have to wait some longer seconds and can span to a minute before a page loads Review collected by and hosted on G2.com.

We've been using this chat platform for some years now, and it's been simple and smooth. Not only is it more affordable than its competitors, but it's also incredibly user-friendly. What sets it apart is their dedication to listening to user feedback and constantly working on improvements.

What also stands out for me is their customer support. It's lightning-fast and incredibly helpful. Whenever I've had an issue or a question, their team has been right there to assist. I couldn't be happier with our choice! Review collected by and hosted on G2.com.

A few times the platform has been unstable or features stopped working after a release. But the team has been quite fast to fix the bugs. Review collected by and hosted on G2.com.

Very clean and intuitive tool. As we mainly use email automation tools, we previously struggled with similar tools, but here everything works out of the box. Review collected by and hosted on G2.com.

Import/export could be better. It's like they haven't updated it for a while, but support team assured me it's on their ToDo list. Review collected by and hosted on G2.com.