Products

Cresta Agent Assist is an AI-powered, agentic assistant that augments every stage of an agent's work during customer interactions. It continuously understands both the conversation and the agent's screen, using that combined context to deliver personalized guidance, relevant knowledge, AI-generated responses, guided workflows, and automation in real time. Rather than requiring agents to search knowledge bases, navigate multiple applications, or remember complex processes, Agent Assist brings the

AbyssOS is the all-in-one operating system for dive centers, dive schools, liveaboards and multi-boat operations. Built by a diver, it replaces the patchwork of spreadsheets, paper waivers and disconnected tools most dive businesses run on with a single connected platform. Operations: Build and schedule courses, fun dives, trips and liveaboard departures with a smart session planner and staff roster. Assign instructors and divemasters by role and availability, manage boats and equipment, a

Global Speech Networks (GSN is an Australian company specializing in cloud-based contact center solutions. Their platform enables businesses to deliver exceptional customer experiences through scalable and secure communication services. Key Features and Functionality: - Cloud-Based Contact Center: GSN offers a fully managed, cloud-native contact center platform that supports voice, email, chat, and social media interactions. - Omnichannel Support: The platform integrates multiple communicatio

IP Integration Limited (IPI is a provider of contact center solutions, specializing in delivering innovative and tailored services to enhance customer engagement and operational efficiency. With a focus on integrating advanced technologies, IPI empowers organizations to optimize their customer service operations and achieve superior business outcomes. Key Features and Functionality: - Custom Contact Center Solutions: IPI designs and implements bespoke contact center systems that align with spe

Foresight WFM is workforce management software for contact centers, built for transparency and speed. Upload your history in a spreadsheet and get a forecast, capacity plan, and optimized schedules in about 40 minutes — no integration, no implementation project, no per-agent fees. Multiple forecasting models compete on your data. You see every model's tested accuracy, set your own staffing guardrails, and download every intermediate calculation — including an honest year-over-year baseline that

Fortva is an all-in-one cloud-based platform that combines document management (DMS) and contract lifecycle management (CLM) into a single, intelligent system designed for modern businesses. Built to eliminate silos, Fortva centralizes documents, contracts, clients, and workflows in one secure environment—so teams can move faster without losing control. From creation to execution and renewal, every stage of the document and contract lifecycle is automated and streamlined. Unlike fragmented tools

ArcSite - a new generation of CAD on cloud/mobile. Our goal is to provide an easy-to-use mobile CAD for tens of millions of professionals who are still using pen & paper.

Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coachin

Kerv Experience is a provider of cloud-based customer experience solutions, specializing in delivering personalized and dynamic interactions between businesses and their customers. With over 20 years of expertise, Kerv Experience partners with organizations to implement market-leading cloud contact center solutions that enhance customer insights, streamline integrations, and automate processes, ensuring exceptional service delivery at all times. Key Features and Functionality: - Genesys Cloud

NFON Contact Center is a cloud-based contact center solution designed to manage customer interactions across multiple channels from a single interface. It supports voice, email, chat, and messaging platforms, enabling businesses to engage with customers consistently and efficiently. The platform offers features such as intelligent call routing, queue management, real-time monitoring, and analytics, helping organisations optimise response times and service quality. Integration with CRM and other

WiseRep is an enterprise-grade AI Call Center platform engineered to transform business voice communications at scale[1][2]. It seamlessly blends automation, real-time analytics, and secure infrastructure to help large organizations deliver outstanding customer experiences and maximize operational efficiency. Key Features AI-Powered Voice Automation: WiseRep utilizes intelligent call routing, speech recognition, and virtual agent capabilities to automate routine interactions and streamline com

Product Name: StayQR24 Tagline: The All-in-One QR-Powered Operating System for Modern Hotels. Description (G2 Listing): StayQR24 is a comprehensive, cloud-based SaaS platform designed to revolutionize the guest experience and hotel operations through smart QR technology. Tailored for boutique hotels, resorts, and modern hospitality chains, StayQR24 eliminates operational bottlenecks by automating guest journeys from check-in to checkout. Our platform empowers hotels to provide a "Contactless &a

Gen-AI Voicebot is a smart conversational voice automation platform that enables businesses to deliver real-time, human-like customer interactions. Designed for contact centers, customer support, and enterprise workflows, it handles service requests, task execution, and information retrieval seamlessly. The solution improves efficiency, customer satisfaction, and operational scalability across industries. Key Features: Human-Like Interactions: Conducts natural, contextual conversations with

Adoptiv is a telephony-first sales CRM built for outbound sales teams, call centers, BPOs, and sales-driven SMBs. It combines a native cloud dialer, CRM, and AI-powered automation into a single platform, eliminating the need to switch between multiple tools. Every call is automatically logged to the correct contact, with real-time transcription, AI-generated summaries, sentiment analysis, and recommended next steps captured directly in the CRM. The platform includes outbound dialing features su

DigitalWell is a leading IT and communications provider offering innovative, full-service solutions designed to enhance productivity and success for businesses. Their comprehensive suite of services includes cloud and data management, connectivity, contact center solutions, voice networks, unified communications, security, and managed IT services. By integrating these offerings, DigitalWell delivers a seamless, end-to-end experience that empowers both customers and teams. Key Features and Funct

DialNext is a cloud contact center and business communications platform built for small and mid-sized businesses. It brings business calling, SMS, business phone numbers, call routing, IVR, call recordings, analytics, and team communication together in one platform, giving sales and support teams a central place to manage customer conversations. With DialNext, businesses can set up professional business phone numbers, make and receive inbound and outbound calls, create customized call flows, co

Cardel is a website builder for authors, professionals, and creators. Forge your community with Cardel. Share and sell your work, grow your audience, and bring your community together on a site of your own. Build a home for your craft: Cardel provides a home for your craft. Each workspace is a public website you control, on a Cardel subdomain or your own custom domain. Choose a theme, create a brand kit, add your pages, and publish when you are ready. Guided Mode helps you get started. Edito

CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Function

Maximl is transforming workflows in process industries by driving last mile digitalization across use cases of maintenance, inspection, and safety. Our solutions are designed to drive improvements in asset reliability, operational safety and worker productivity. Our suite of AI-enabled solutions is mobile-enabled and cross-platform compatible enabling seamless collaboration among all the stakeholders. Intelligent analytics powered by real-time field data enables data-driven decision making.